Golden 1 Credit Union

On the corner of a busy SF neighborhood. Was glad to see a familiar Sacramento entity in the city. The outside ATM, is in a outdoor room that you access with your ATM card for security reasons which I appreciated.
My card wasn’t working (user error!) so I went inside on a Sat to grab some cash.
Very nice inside and the staff was friendly and chatty.
Not sure of the parking since I was dropped off in the loading zone, but its a busy area.

I was looking forward to opening an account at G1CU. From their website, it looks like their checking account is really free, so that was good.
Contacted G1CU via their web enrollment service; all goes well, I just need to provide some paperwork. A little later I receive an email asking for a lot more paperwork and forms than previously stated. When I replied that I could not provide the exact forms requested, and that I had other means of proving my residency, the account was quickly denied.
I have never seen anybody with so little interest in getting a new customer. So they won’t.

I’ve had good experiences visiting the Marina Golden 1 branch, both here and when it was on Lyon street. I’ve dealt with credit card stuff a couple times here, and I’ve never had issues with having paperwork processed for anything, for example. Everyone I’ve dealt with has been friendly and competent.
I think this branch’s biggest issue doesn’t even have to do with the service or products they offer — it’s that the office isn’t that easy to get to from other parts of the city, and free parking is pretty elusive. (And if I recall correctly, it’s the only Golden 1 branch in SF open on weekends.) Walking around in the thick of Marina types is always an… interesting… experience for me, too.
As far as Golden 1 as a whole is concerned, I think it’s easy to appreciate the free checking, low-​rate credit cards, shared branching with other credit unions, and discounts for random events and theme parks. On the other hand, I wouldn’t mind if rates on deposits weren’t hilariously low (though I guess that’s the Fed’s fault!), actual Golden 1 branches were a bit more ubiquitous, and they offered more perks for having higher balances and that sort of thing.