Golden Gate Urgent Care

This place is very clean and professional-​looking, but beware.
I was sent to this place by mistake by my primary doctor. I didn’t/don’t have insurance that will cover Golden Gate Urgent care. I realized this at the check-​in desk at the time for my appointment. Due to my being sick for 6 weeks, I considered paying the $ 253 out-​of-​pocket for a visit.
I was assured by the nurse practitioner (Brian, I think) that I could have my prescription from him filled at a Kaiser (my insurance) pharmacy so that it wouldn’t cost an obscene amount of money. It was under this impression that I agreed to pay the $ 253 appointment fee up front.
It turns out that all the Kaiser pharmacies refused to fill his prescription, so I would need to pay again out of pocket at a walgreens (another 200 – 300 $) to have my prescription from him filled. I can’t afford another exorbitant fee.
Ultimately having walked out without a diagnosis or a prescription that I could afford, I politely emailed the office manager Alex Lee and asked if a refund could be given, or failing that, what else could be done. I was ignored first for 8 days before getting a response (after my 3^rd email) saying «I am not quite sure what you are looking for or how you would like this resolved.» I politely emailed back the same day, got no response, and emailed again 12 days later. I still have not received a response.
The whole experience has left me feeling like they are very unprofessional by ignoring me, and also in refusing to be held accountable.

Fui pra esse consultório através do meu seguro de viagem. Cheguei lá e tive que preencher uns papéis e entregar no balcão, junto com o meu passaporte.
Depois de fazer o check in no balcão, demorou uns 20 minutos até eu ser atendida. Entrei no consultório e uma enfermeira me examinou e pediu pra eu esperar o médico, que viria em uns 5 minutos. Eu esperei uns 20 minutos, na verdade, mas ok. O médico já estava com o diagnóstico e com a receita do remédio que eu precisava.
Na saída, passei novamente no balcão pra assinar um papel do seguro de viagem e pronto, tudo resolvido.
O lado ruim foi a demora, mas eles foram bem prestativos e mandaram toda a documentação necessária pro seguro viagem reembolsar a consulta.

I needed a simple nasal swab, something which literally takes… no less than 3 seconds. I am not exaggerating, I was told by my doctor who sent me here that it would take 3 seconds, and I have had this done before…
To be safe, I made an appointment online, and showed up right on time. 20 minutes later, the receptionist tells me, it will take «at least another 20 mins…» I politely point out that I made an appointment… She responds, «oh that’s just your target time not a guarantee that you will be seen…»
So why have appointments in the first place? I got a text message reminder saying that they will cancel my «reservation if you are not here within 10 minutes.»
The only positive was that the staff seemed to be kind… which is why I rated the establishment 1 star instead of 0.

I take back everything below related to «not trying to rip off those too lazy to venture to UCSF». This place is a scam.
Just got the «explanation of benefits» in the mail from Cigna. Golden Gate Urgent Care charged $ 894(!) for the entire 15 minute visit. My insurance discounted this a bit, but still deducted $ 570 from my HRA. Complete and utter highway robbery.
I’ll be writing to Cigna to inform them of this shady billing practice. (Had they told me up front an approximate cost, I would have just paid out of pocket.) Keep in mind this was to remove a splinter of glass from my big toe!

While on vacation, I came down with a heavy bronchitis, and since we had to fly home the next morning, I needed good care asap. We arrived at Golden Gate and were promptly seen. The staff of aides, nurses, techs, and doctors went to work on me including a chest x-​ray to rule out pneumonia. They sent it immediately to an off-​site radiologist who came back in 5 mins, that my lungs were clear. But I needed several heavy meds which I filled across the street. What really won my heart is when I was at Walgreen’s, the receptionist called my cell phone to tell me that when I had the x-​ray taken and had taken off my diamond drop necklace, I had forgotten it!!! I was so impressed by their honesty and perseverance, and the drop was soon back on my neck.

Visited here today for an unknown swelling on my lower hand, it looks like a lump. A PA cannot even give me a positive diagnosis but squeezing the lump very hard and tried to break it before any further 3 x-​ray or exams. Then he discharged me… When I left, I got a very uncertain answer just like what I got from google, and with unbearable pain on my hand because the improper treatment this PA gave me. Now, my fingers are numb and whole arm is aching…

–1 because I didn’t get a real sense of urgency
Otherwise a good visit. Total time spent was around 90 minutes to check in (walk in), fill paperwork, get history taken, examined, X-​rayed, bandaged up and sent on my way. If crashed my bike earlier that day. Physician and X-​Ray technician were pleasant.

Five days ago my cat bit my hand while playing and I didn’t think too much about it. Then it started to swell, turn red and become really painful. Friends told me about the walk in urgent care center on Lombard. Though I had to wait over an hour to see Dr Bisinger, it was totally worth it to get wound care and antibiotics.
You can also call in for an appointment. There is a screen that indicates your wait time. Kinda like Melt!

I had an ear ache while going to visit my brother who lives in San Fran. He told me there was an urgent care nearby so I figured I’d go in case it was an ear infection. The lobby was nice and clean and well decorated. Reception was nice enough. I filled out all of their paperwork, payed my copay and was led back into a room where a young doctor did a quick examination and said everything was fine. I left reasonably happy with the whole experience until a few months later I get a letter from a collection’s agency. They sent me to collections for $ 30. I’d have been happy to pay it if I had known I owed them an additional $ 30 but I didn’t receive a letter or phone call or any notification that I owed them ANY money. Not once. They had my address, phone number, email, everything. Needless to say I paid the collection agency the $ 30 with interest and was livid. I take my credit score very seriously and around that time there was a drop in my score.
This establishment really dropped the ball. Big time.
I’d recommend steering clear of this establishment.

Had to make an urgent appointment for pink eye. The staff was amazing Kevin at the front office was kind quick and very professional. The back office person Samantha was nice and professional. I did make an appointment on line and there was only like a 5 minute wait before I was called back. I got to see the P A Teresa and she was fantastic!!! I actually liked this place better than my primary care office. The office was clean and everyone was so nice professional and efficient! I was out the door in 40 minutes. This is the best urgent care I have every been too. Kudos to the staff you guys are great keep up the great work. This is how health care should be!!! Thank you all so much for taking care of me and getting me in my way! I will always come to this place for urgent health care or maybe even routine health care.

I have never been to such a clean and nice urgent care before in my life. The staff were really friendly and quick. I made my appointment online and I was seen within 15 minutes. The nurse was super helpful and nice and made me feel comfortable. The doctor was super nice too. She checked everything and even checked if one of my past diseases were returning even though I didn’t come in for it. They took some blood and I got some of my results right away. The doctor showed me my results and explained what it meant. I’ve never had a doctor show me my blood count and actually explain to me what is normal and where I am relative to that. The staff seemed extremely knowledgable and really gave me peace of mind. Too bad I love so far away or I would make this my primary urgent care. I would recommend this urgent care for anyone that wants fast and exceptional care. Thanks golden gate!
**update** I took a star away due to the fact being surprised with an outrageous bill for coming here that I was not prepared for. I would double check with your insurance before coming here before you spend over $ 500 for just showing up.

Friendly staff and nurse was friendly and made me feel comfortable but as for the doctor he was rude, judgmental and no help. I came in with hopes to get a short supply of my medication that was stolen while on vacation here. Kurt hoyt kunzel was by far the worse dr I’ve seen and has NO bedside manor!

I’ve been here a few times now and have always had stellar 5 star experiences from everything ranging from a flu, bronchitis to an infection. I LOVE that you can sign up online before hand — I always try to get the first slot of the day. So fast and easy.
Ana is the sweetest nurse. She’s so nice and warm. Not sure who my doc was but he was nice too.
To the blonde girl (nurse?) on the computers near the patients room — might be a good idea to never look at lingerie on your work computer, yikes! I clearly saw you while going into the X-​ray room.
All around great place when you can’t wait for your primary care appointment or you have scheduling conflicts with regular office hours. Thanks Ana & Staff for making me feel better faster.

I had a terrific experience with Golden Gate Urgent Care. I ended up here after ****ing up my knee pretty bad in a bicycle accident — kneecap full of rocks, blood all over. GG honestly made it not so bad though — the place was clean and bright; the staff was friendly, sympathetic, and effective; I was seen quickly even as a walk-​in; and most importantly, Kurt is obviously very good at what he does, and kind and competent to boot.
With an Anthem Blue Cross PPO the prices were fair — solidly less than I’d expect to pay at an ER.
I’m glad to have GG nearby for the next time I wipe out :)
Also, Kurt, if you’re reading this — recently I met a very smart guy on our maps team, and he assures me that they’ll be rolling out new Tesla-​custom mapping soon that’ll fix all the problems you’ve been having navigating between Superchargers :)

Demoralizing and inhumane. Fresh off the marina field, I came in with a bloody, wrapped hand, which was later diagnosed at another hospital as an open fracture.
The women up front refused to do an intake because I didn’t have photo ID. The fact I offered my DL license number from memory and had an insurance card in hand didn’t matter.
With today’s technology at our finger tips, a quick search of Google or LinkedIn would have quickly confirmed my identity.
Unfortunately, when I made this suggestion to the woman at the computer, she looked at me as if I was speaking a foreign language… and empathy was nowhere to be found.
Never again.

If you have Anthem insurance do NOT go to Golden Gate Urgent Care. On July 8^th 2015 I woke up with no voice. After checking my insurance and seeing that this location was in-​network and the co-​pay was only $ 20 I decided I would go here because being a typical guy I’m not a fan of doctors and do not have a primary care doctor yet.
Upon arriving and filling out the typical paperwork I was advised that my co-​pay was $ 50, not the $ 20 that my insurance clearly stated. I brought this up with the reception staff and was advised that, «The Insurance companies don’t tell us anything about cost, and we are not aware of it till we have sent the bill for payment to the insurance company.»
Kind of annoying, but I needed to see a doctor, so then I see a doctor who tells me, «Well you’ve just got some type of laryngystis from straining your voice. Just don’t talk for three days and you should be fine.» His overall attitude and tone was condescending and not very caring at all.
It is now September 13^th and I have not received my refund check of $ 30.00 for over paying my co-​pay. I contacted the outsourced billing department where the customer service rep was equally unpleasant and told me that refunds can take 6 – 8 weeks!
I unfortunately had to go back to this location about two weeks ago, and no change, the doctor was a bit more friendlier all though I signed in online and ended up waiting twice as long as I did as a walk-​in patient the first time.
The only positive thing I have taken away from Golden Gate Urgent Care is that I would rather pay a much high co-​pay and sit in a crowded ER for a long long time rather than deal with the BS Golden Gate Urgent Care offers.
Get your co-​payments correct and get doctors if they even are doctors that have a true bedside manner and don’t treat you like you’re an idiot for not having medical knowledge!

How did I end up here on a beautiful Saturday morning? Well, let’s just say after a horrible night of partying Friday evening, I tripped and sprained my ankle pretty bad in the middle of a crowded Polk St. Noob move, but whatever, shit happens.
Fortunately I took to Unilocal to find the best place to fix my mess of an ankle, which, in combination with my Anthem BCBS urgent care search, turned out to be a great decision.
The appointment/​check-​in is a cinch and the lobby is decorated beautifully, with a spacious and well-​lit waiting area. This is how all healthcare places should look like. The last thing patients need is a crowded stuffy waiting room to prolong their suffering.
The nurses were super friendly and the entire place is spotless. Got out of here in 40 minutes with a $ 40 copay. Worth every cent.
—
Distinguishing factor: I never knew urgent care places can adopt a Marina-​chiq décor, and this place is it.

Updating this review AGAIN! After my last review the owner sent a message and wanted to talk about our experience with them. I gave her my phone number and was quickly called– right off the bat she was very genuine in her concern. She couldn’t have done a better job at owning the mistake on the behalf of her business, and was extremely apologetic. My husband had seen a PA and she followed up with me to tell me that they had used this as a learning lesson. She told me they have protocols in place to prevent this type of miss, and that this type of situation rarely happens but when it does they take it very seriously. She also genuinely wanted to make sure he had gotten the appropriate care and was healing.
So after all is said and done I have a very high opinion of their practice — probably higher after this experience to be honest. No medical practice is without mistakes and the way mistakes are handled is so important. I felt that things were handled very well and I would definitely return again and recommend them to others (with the caveat that I have more trust in the MDs than the PAs –but that’s just my preference)

The only place that I called (3 total) that would accept walk-​ins at 6:30pm (they’re open until 10pm). I had somehow lodged some cotton in my ear while during my morning Qtip regimen and spent the entire day pretty uncomfortable so wanted to get it removed before having it do any further damage. I walked in around 7pm, filled out the standard paperwork, paid my $ 50 copay and then was whisked back almost immediately. While they were going through the standard questions, a lovely lady came in and removed the cotton with only so much as a wince from me. The oral questionnaire of my family history took longer than the actual «procedure.» I was out of there in 15 – 20 minutes. Now my SF trip won’t be ruined by a silly cotton mishap.

My partner went here in February and was charged 100 dollars when the copay is 20. In May, when I came harpers, I realized the over billing. They did not refund the money, although they admitted the error. They suggested I call their billing office.
Also, I had an appoint, met at 840, and it is now at least 30 minutes late. If you were also overcharged, you may want to speak to a lawyer about a class action lawsuit.
After waiting 45 minutes, a man identifying himself as the owner of the facility said he would not see me and told me to go to an emergency room because I had complained about the overcharging

I went into this place out of a whim to see what they could do for my ankle that was killing me since I had rolled it a week ago. As I walked in Receptionist Micheal asked if I had been in before and since I hadn’t u was instructed to fill out new patient paper work (which it was super fast) after I turned in my paper work I was then admired inside fairly fast.
I was taken to a examining room where they took my vitals and asked a few questions after that a physician came in to examine my foot she was super nice and friendly and gentle with her examination, I was then taken to another room to get my X-​rays done and that took no more than 5min. I then was taken back to the room and before I knew it the nice physician was ready to give me my results and like the physician said when I was getting examined I had a broken bone, she was super sweet about it and made me feel at ease with even the bad news I was just given she went to the back and got a nice boot for my foot and I was all set.
I loved how fast this was and how clean and professional the service was I was very happy I chose golden gate urgent care for my place to go.

Tuve la mala suerte de ponerme malita durante mi visita a San Francisco. Como iba por temas de trabajo la visita al médico, que en Estados Unidos es privada y no existe la Seguridad Social, me la cubría el seguro de la empresa.
Los del seguro me mandaron por email varios sitios donde ir a visitarme después de explicarles brevemente por teléfono lo que me pasaba. Miré en Unilocal y vi que este era uno de los centros con mejores críticas y lógicamente me decanté por este.
Una vez allí cogieron mis datos y me senté. La sala donde esperas, que es también el recibidor, es amplio y con un cierto aire retro, con un sofá que recorríà la pared y que me resultaba muy americano.
No me hicieron esperar mucho; entré en una pequeña habitación y me llamaron la atención los vestidos de cartón que tenían colgados en la pared (ver foto); pensé que igual me iban a poner uno de ellos para la exploración médica! Pero no ;) Vino una chica y me hizo varias preguntas. Me introdujo un palo por la nariz para hacerme la prueba de la gripe, algo que jamás me han hecho en España (después lo analizan en 5 minutos). Salió negativo, y como no sabían el por qué de mi fiebre decidieron hacerme una radiografía. El resultado fue que tenía un principio de neumonía, nada muy grave pero algo que debía curarme con algo de reposo relativo y antibióticos (los cuales me los vendieron allí mismo por 20 dólares). El médico fue muy majo y me sentí bien cuidada. También recibí varios emails donde me preguntaban cómo me encontraba y si el tratamiento me había hecho mejorar.

Si vous tombez malade à San Francisco et que vous avez besoin d’un médecin c’est là qu’il faut aller. Pas ou peu d’attente, personnel charmant, on vous appelle par votre prénom et on fait tout pour vous mettre à l’aise .
1 heure plus tard, vous sortez après avoir été vu par un docteur avec dans la poche les médicaments nécessaires .
Petit bémol … Le prix ! Et oui on est aux US, la carte vitale ils connaissent pas .
J’ai payé $ 250, mais j’ai pu prendre mon vol le lendemain sereinement.