Grape Buzz

Booked a 6 hour lime trip in Napa. The driver was over an hour late picking us up. He was not very professional. I was told to tip on the card not in cash. Driver insisted that I tip in cash even though the deal was supposed to include tip.
I would not recommend this company to anyone.

Do not book your service with them. I also got the living social deal and they charged me an additional $ 460! I contacted my Bank and Living Social and neither of them were able to help me contest the charges, since the charge on your card doesn’t come up as «Grape Buzz.» The driver showed up 45 minutes late and then they have the gall to charge me for 2 hours overtime. I even have text messages from the driver showing the time we were picked up and dropped off — all within the 5 hour time limit of the deal. I also directly asked the driver if there would be any additional charges and he said no.

Wow, I am so grateful for consumer reviews for this reason alone. The day before our reservation I tried calling this company several times and never heard back after I emailed my confirmation paperwork. I grew concerned that this would in fact be a nightmare.
When I finally got in touch with the owner I asked about these negative reviews. He seemed to feel completely justified and that everyone who purchases his deal doesn’t understand how buying a ‘deal’ works. After challenging his screwed perspective on offering a living social deal he started to raise his voice and repeatedly told me I was wrong.
The second we hung up I called living social to get a full refund and reported him. From there I proceeded to call and cancel the reservation. The interaction was short but not impolite like the last conversation. Later that evening in FINALLY got an email confirmation saying my reservation was confirmed for the next day. Quickly replying that we spoke verbally about my cancelation he later replied he was going to charge me $ 150 dollars for canceling.
Well sir, I would love to see you try. These reviews and interactions were so terrible I happily canceled the credit card on file to be sure you have zero ties to screw me over.
Bottom line: don’t buy the living social deal!

Avoid! Do NOT purchase the living social deal with them, unless you enjoy being overcharged, poor communication, wasting time, getting lost and feeling scammed.
1. Booked a 6 hour 8 person limo Napa wine tasting experience through living social. Was forced to pay for 8 hours (since they are based out of SF, they charge the 2 hours difference. Why advertise for a Napa wine tasting experience then?) The limo that showed up was for 6 people, which «worked» because we had 6 people but it would have been nice to have the extra space and got what we paid for.
2. Just like Rich M said, they charged us a «mandatory» 20% tip off what was their FULL PRICE, which was nearly 3x the living social price. They said the mandatory tip was because of using the living social deal.
3. Our driver got lost, multiple times. He was using the GPS in his phone and was making errors inputting the address, even though we emailed our itinerary (times/​names/​addresses) for our wine tasting trip to Grape Buzz multiple times. We also printed a hard copy of the times/​names/​addresses for our driver to have that day, and he still managed to get lost multiple times. After getting lost multiple times, one of our guests took over and input the addresses for our driver.
4. This is a minor gripe compared to the things above, but we mentioned that the stereo wasn’t working in the back. Our driver said it was working. Even when we couldn’t get it to work, he never came back to help us with it.
5. The communication with the company was poor. Emails and phone calls took 5 days or more to be returned, if they were returned at all. Not the kind of customer service I’d expect when reserving a limousine.
It takes a lot for me to leave a negative review about a company. Using the Grape Buzz Limousine Service was an extreme disappointment. I will be contacting Living Social about our issues with them and hope for a more positive resolution.

Do not purchase the living social deal, and avoid this limo company if at all possible. They are very difficult to get in contact with both over the phone and online. Once they finally got in touch with us we ordered a stretch limo, but only got a towncar that did not have a working air conditioner (very rough for a livermore wine tour). That on its own would have been unfortunate but acceptable, yet the problems continued once I checked my credit card statement. They had overcharged me by a significant amount. I tried to call, and was promised a call back but it has been 2 months and no luck. The only response I have received was when I used the merchant response via living social wherein grapebuzz accused us of going overtime when I purposely had the driver drop us back off 15 minutes early.

It’s hard to believe all the negative reviews when our experience was so great! Communication was fluid before our trip, even the night before. Pick up was right on time, and there were no hiccups on our 6 hour tour. Yes, I planned our whole day, but that’s to be expected! It’s a rental limo, not a guided wine tour. There are many companies that can plan it all out and tour you, but that’s on a whole different scale of price (we’ve done that before too)! I will use Grape Buzz again and again for our wine country trips!

Don’t use them ever. We found them on living social. Worst move ever.
First — they tried to scam is saying a towncar 6hr wine tour has a value of $ 750 and that we would have to pay $ 150 for tip. Meanwhile in LS it states value of $ 450 so tip should be $ 90. Now they do t answer emails or phone to get refund. Disputing with CC.
Second car showed up dirty as hell. Driver had no idea where to go for the wineries we wanted to go. Got lost for over 90 min.
Third. Trying to charge us a 8% refuel fee of $ 30. How is that even possible. Towncar takes 17 gallons of gas. Rate of $ 4.50 per gallon in fee should be $ 6.15. How is that $ 30.
Everything about this company is a scam.
Reporting then to BBB and letting living social know of this terrible company.

DO NOT USE THIS LIMO SERVICE — THEY WILL NOT SHOW UP AND YOU WILL BE STRANDED!!! Worst experience ever for a car service and I have used many during my 18+ years in the Bay Area. John, the owner or driver, is a total loser and douchebag. He booked our reservation for 8 people to do a 6 hour tour of Napa. We confirmed twice and sent him a signed contract via email. Day of the tour he no showed leaving us stranded and finally having to drive ourselves in two cars. So two of us didn’t get to wine taste at all and we were late to our first winery reservation of the day. It was the most frustrating experience especially since loser John didn’t answer the phone when I tried to call and see why the limo was late (oh wait. yea, he wasn’t coming). Loser didn’t even call the next day to apologize. I hope his limo service goes bankrupt and he suffers complete financial devastation. He is a total ass and deserves bad things. Again, do not use this moron. Learn from my very painful mistake and find a reputable driver. I hate you John. You suck!

DO NOT USE THIS COMPANY! We had a reservation for a Saturday and the car never showed up! I called, texted, and emailed! NO RESPONSE!!! I found them on Living Social. I booked the deal directly with the guy (I think his name is John) Everything was confirmed via email after the initial call back. My card was never charged but what a terrible service to not even call to explain what happened. Needless to say, we ended up driving to Napa and using Über for our wine tour. It was WAY cheaper and worked out really well.

This company never answers their phone. I have left a message and tried to call them back and no response. I found them on Living Social. Thank goodness I did not purchase. They are impossible to even contact for scheduling. BAD SIGN.