Greyhound Bus Lines

Fuck this place and they’re ghetto ass workers and dumbass terminal manager. They live sad lives and feed of ruining people’s day. Fuck you terminal manager you don’t deserve your roll go mow a lawn, that’s something you’re actually qualified for.

1^st, this place is super DIRTY, homeless people everywhere, security act like cops, employees are rude and snarky, manager sucks!
2^nd, This is the worst bus system ever! The people there are terrible and the manager was extremely useless. I would recommend never using this place. I would walk before using SF greyhound again.

THE SAN FRANCISCO TERMINAL LOCATION IS APPARENTLY WRONG ONLINE (
). The people on the phone are consistently inept, the woman I spoke to today said she «has no idea» why the online address tells you to go to 425 Mission Street for the San Francisco Terminal. I WAS TOLD THAT IS WRONG. THE GREYHOUND TERMINAL IS REALLY AT 200 Folsom Street. Ignore the online information.
And no, the agent on the phone could not tell me why people are getting the wrong address FROM THEIR OWN WEBSITE. She couldn’t confirm, and did not at all care, if the address used to be the one noted online, or WHY this information was wrong. So I better go to the right place tomorrow. Will update this review if 200 Folsom Street is wrong.
Also, the terminal does not open until 5:30AM, according to the agent. The website says 5AM. Either way, they say you must arrive for your trip an hour before departure. My departure is at 5:20AM on 11÷16÷15. I asked the phone agent if that meant I would be stuck outside at 4:20AM. The woman said «the bus has to go there to pick up the passengers.» Clear as mud, thanks. I asked again if I would be stuck outside for the mandated hour before boarding the bus. The agent said yes.
Thanks for calling! *sarcasm*
I better not be late for my job interview!

I had a horrible experience here. The people who were working the night that my fiancé and I were supposed to be traveling to San Diego were extremely rude, inconsiderate, and didn’t help at all. We had purchased a ticket and were given an E-​ticket. Then when we get to the desk to check our bag, they say we can’t use the ticket that we already purchased because it’s not printed. When we asked if the driver needed to scan the ticket, they said no. So why can’t he look at our tickets that we purchased? They told us to print the tickets, come back, and get new tickets that we have to pay MORE for. Makes no sense at all.

I travel between LA & San Francisco often & usually use Megabus. This time Greyhound was cheaper — cheaper but the trip there left 15 — 20 mins late & arrived an hour later than scheduled. We stopped for lunch; the bus driver made no announcement as to how long we’d be there & made no effort to check to see if everyone was on the bus. One woman nearly got left behind.
I’ve just got on the bus to go back to LA. We waited for 15 mins past the departure time & 3 of us went to ask why we weren’t loafing onto the bus outside the loading door, labelled LA. When I said the bus was supposed to have left at 9.45 I was told «9.45, 10, it’s the same.»
We were eventually told that our bus was coming from Oakland & would be there in 10 mins. No explanation for the delay. Our bus eventually arrived, empty, 45 mins late. The bus was supposedly late because it had just came from Oakland & yet we just stopped in Oakland to pick up passengers!
I’m now told I have to change buses at San Fernando. I have no idea why my ‘direct bus’ requires me to change vehicles. I’m interested to see if they manage to get me to LA in time to get to work tonight…
I won’t be using greyhound again. Megabus is usually cheaper & way more efficient. The staff are friendlier too.

Staff who doesn’t want to help you. Security who thinks that they are Cops profiling you while a tweaking crackhead is over there looking for a victim. Thus is Frisco. Otherwise clean and modern…

As a first-​timer to Greyhound, I am thrilled! We took a regular bus from San Francisco to Los Angeles at 10pm. The staff were friendly and helpful, and the waiting area clean and secured. The only troublemaker around was a vending machine that kept taking people’s money without their permission. The highlight of the ride was the driver Mike, who did a great job bringing us safe to LA and entertaining us with funny announcements along the way. The bus had wifi and electrical outlets and both worked just fine. We departed on time and arrived half an hour earlier than planed. The only reason I give one star less is not that comfortable seats, but hey, for 20 bucks, I already got much more than I paid for. Will keep riding Greyhound during our stay in the States.

This has, without a doubt, been the worst bus riding experience of my life. Oh man, where do I begin? If only Unilocal would allow me to rate this zero or even negative stars. First of all, do they even clean the restrooms at this place? They look like they haven’t been cleaned since the Middle Ages. It’s atrociously filthy. And second of all, the older Asian man working as the security guard is completely rude to everyone for no reason. He yelled at me just because I asked him if I was boarding the right bus to go to Sacramento. He goes, «Well look at your ticket!» I tell him it’s not on my ticket and that’s why I’m asking him. He repeats himself and raises his voice. By the time he starts shouting, I just walk away and ask another worker who tells me I’m boarding the right bus and it will in fact stop in Sacramento.
The best part afterwards? The bus is delayed by an hour, and when it finally arrives, we can’t even board till half an hour later. I was exhausted and just wanted to go home since I had work in a few hours. Needless to say, the bus was packed to the brim and some people didn’t even want to give up their seats. I politely asked a lady if I could sit next to her and she replies with, «Hell no, my man is sitting here.» But also throws in a racial slur and some choice cuss words at me. Really? The bus driver was within hearing range and didn’t even do anything. Thanks a lot. Then I had to sit next to a drunk woman who didn’t want to give up one of the two seats she was laying on. And then I finally arrived in Sacramento, two hours later than expected. Worst experience as a customer. I was treated like s**t. Stay away from Greyhound! They do nothing but rip you off and screw you over. You’re much better off with Megabus instead.

VIBE
I have not took this transportation for sooo long! i think the last time was when i was 10! Brings back lots of childhood memories! It was not hard and i found it to be easy and will reconsider this again in the near future, when i have time schedule conflict with Megabus. Megabus ftw!
Well i took the express bus, from Sac to SF, this was a 2 hour ride. The only quick 5 min layover was in oakland.
INTERIOR
Place is clean in comparison to other greyhound stations. Clean bathrooms as well.
Lots of soda and snack machines available for passengers.
Also, there is a sign stating bathrooms are for ticketed passengers. I like how they filtered the people they want inside. Yes there is a security guard watching, and they don’t play!
ORGANIZATION
Separate waiting room for Amtrak, and 12 seats available. I find this to be very neat, right by the amtrak station!
For main waiting area, plenty of seating. This is very useful, because we don’t need to stand or sit on the floor. There are outlet plugs available for you to charge your devices.
All bus terminal exits are gated which makes easier to form lines. Gates A, B, C, D, E. Gates 1 – 15 arrow left, gates 16 – 30 arrow right. This is very easy to find and trust me, you won’t be lost!
LOCATION
i like how this is located from the freeway exit, easy to get on or off the freeway when arriving SF.
In a very convenient location to ride muni bus without problems! even takes you to japan town straight or union square! yasssss just yusss!
BUS
Small walk aisle space
Outlet plugs inside the bus, i believe every other row.
Seats are okay, megabus is more comfy just saying.
I like how the seats are taller and no gap in between, where others can’t view what your reading from sitting behind you.
I do like the time schedule offer here more than mega bus.

Soon after my review appeared I was contacted by a Greyhound representative, who apologized for the driver and offered me a voucher covering the cost of the trip. I was happy to accept and pleased that the customer service department was quick to respond. For that reason I have raised my original rating. Additionally, as my review stated, the real problem was with the driver and not with the station or its employees. The station is clean and well-​maintained and its employees were helpful and considerate.

Place is clean in comparison to other greyhound stations. Also, there is a sign stating bathrooms are for ticketed passengers. Separate waiting room for Amtrak, and 12 seats available. For main waiting area, plenty of seating. All bus terminal exits are gated which makes easier to form lines. Gates A, B, C, D, E. Gates 1 – 15 arrow left, gates 16 – 30 arrow right. Bathrooms are clean.

This place employs 24 hr. security whether the front doors are open or not. The place is clean and has many vending & snack machines. The bathrooms are also clean and we’ll stocked. The security guards are helpful. They also sell snacks behind the ticket desk to avoid vending machines. The buses are updated & streamlined with leather like bucket seats that can recline. Some have plug ins, some do not. The bus drivers are professional, well mannered, & proficient.
You take care of your stuff, they will take care of you. Don’t act like some prima donna who requires customer service at your beckening call & you will get along nicely. These people have more to do, like get you there.

I was traveling from LA to SF during a WINTER NIGHT TRIP and the heating didn’t work. It wasn’t the worst part… the worst came when the driver turned on the air… What??? I still do not understand why… All the passengers were absolutely freezing.
It was an unacceptable situation. Due to that, I got a cold. All the passenger complained to the driver. At least he should turned off the a/​c…
I will never use Greyhound again, and I won’t recommend it to my relatives and friends.

No point in saving money on travel when you don’t even get to your destination. Don’t even use greyhound as a last resort. The incompetent staff will not even know where the delayed bus is our when it will get here. Again, if you actually want to get somewhere, don’t use greyhound.

Lucky I’m giving them one star. I Arrived at 3:30 for my 5:20 bus. Thought I would be able to sit down inside & relax until my bus came. BUT when I arrived the security guard acted as though I wasn’t even there so I was stuck standing outside in the cold for 2 hours until my bus arrived. I will do everything in my power to keep people from not coming here ever.

WARNING: RIDING THIS MAY BE A HEALTH HAZARD. I would say 2.5 stars is accurate. I’m giving it 3 instead of 2 because I rushed here right after work for a 10 pm bus to LA. They did the last call while I was checking in and the woman at the desk realized I was part of it, so she postponed her break (she was supposed to take it half an hour ago) so my sister and I could make it to our bus before it leaves. Check in was easy and quick. However due to the rush, the lady didn’t give me my return ticket back (I thought we had to hand both; it was my first time on greyhound). I’ll accept that as my fault. The tickets are also very cheap.
Why a low rating? The outlets don’t all work. Also, the WiFi is super slow; I’m not even able to load a YouTube video, let alone watch something on Netflix like I intended. Bring something that doesn’t rely on Internet to keep you entertained. However, this is what makes me furious. Around 3 – 4 am, the driver turned off the a/​c (I’m guessing to save cost because almost all of us were probably asleep). It was 90−100° in SoCal during this time. The windows don’t even roll down, so it was practically a preheating oven. Several of my neighbors and I woke up due to the heat. We arrive in SoCal around 5 am relieved to get some air. It felt at least 20 degrees cooler outside than in there.
The ride back was a lot better. The A/​C was on and the Internet was more stable (still couldn’t support a video, but I came prepared). The bus was also cleaner, but had less outlets. If both trips were like it, I would’ve enjoyed this experience more and be more likely to return. I’d probably only use the service again if I were short on money and southwest wasn’t running a promotion again. It would also depend on how much I’d want to gamble on how nice the bus/​driver is.

EXTREMELY rude security guard who yelled at me to «Hurry up there, girl!!»
Filthy and stinky restrooms.
Counter agent seemed to know what he was doing but was letting obnoxious customers push in front of me and then assisted them first.
Bus drivers have twice refused to let me sit in the first row when I asked (it was empty), even though (1) I am handicapped and (2) one time some other passengers were harassing me so I didn’t want to be int he far back by them.
Bus wifi works about 40% of the time. Bus outlets work about 50% of the time.

This bus route from SF to Sacramento was nice, the driver was very Informative when I asked about where to get the bus and when I got off to
Transfer she was helpful telling me where to go to catch my next bus. The station seemed nice and I was only there for about 5 min, looked nice and staff was nice.

$ 8 to Sacramento at 3 pm on a Friday? I’ll take it.
The station is located somewhere between Embarcadero and SOMA in a very random parking lot. If you have your ticket the security lady will ask you to open your bags and all that, its a very quick, 30 sec process. The waiting area is wide open and only ticketed passengers can enter that area. The seats aren’t the comfiest so don’t arrive that early. They have bathrooms and a couple of vending machines.
The Greyhound Buses now, wow! What an improvement from 10 years ago! I remember riding them to DC and back to NY from Port Authority in the grimey 80’s looking like bus. These buses are new, clean, have spacious seating, and have outlets and Wi-​Fi. I would recommend taking Greyhound over Megabus, yea you might run into some shady people but just sit in the front of the bus near the driver.

Greyhound is perfect if you’re broke!
I love greyhound one way to LA is $ 29+tax, so good (online)! I’ve never had a problem with their costumer service. It’s simple, treat people the way you want to be treated! They deal with hundreds of people a day. I would be rude too if you were rude to me! Shiiiiiit!
Anywho, the building is easy to find. 9mins away from bart. Very clean inside the building & buses. The security are always nice & very helpful. I would recommend will all. A lot faster & you don’t have to deal with people trying to buy their tickets last minute. The kiosks are easy, VERY SIMPLE. A donkey could use it.
I always ride express so I’m talking for the express buses. The buses are always so clean, you can smell the cleanness! The seats are very spacious. They have plugs for your phones or whatever you need to charge. They also have wifi: D I love riding express bcus I can put my seat back & not disturb the person behind me!!! I sleep very comfortably. I meet all types of different people. Greyhound is so efficient! I can sleep & when I wake I’m there! Sometimes they even get to LA faster then planned. Lol