Guess

Every fashionista loves Guess, right? Sure. But this store (Westfield Mall), and the online experience is absolutely the worst experience ever… and I am a HUGE shopper on just about every level of brand/​name/​quality. Sales staff simply CANNOT, and WON’T handle returns of any kind (typically saying their computer information is wrong… or they can’t find your «pin» number?) Huh? Utterly ridiculous. No better luck calling customer service I’m afraid. I did get a kind woman on the customer service line who made an attempt to help (simply wanted GUESS to honor a gift card of $ 106.00)…which to this day, I’ve never been able to use because no one in the store, or online, can figure out how to access/​utilize the card. Total ineptness. I will be taking this to a higher level. It’s some of the worst customer service bar-​none.

Gorgeous woman I believe her name was Yanni forgive me if I’m wrong helped me and was dressed super stylish and is gorgeous. Thank you boo.

The two guys at guess who helped me were phenomenal! One of them had a good idea of the fits I was going for just from looking at the clothes I was wearing! He also gave some ideas on what looks would go well together. Many thanks!

Great store with awesome clothes! That’s my favorite brand! Hight quality clothes and nice variety of styles. The sales staff is so friendly and really helpful. I’m surprised about the bad reviews. Also I’ve returned a couple of thing and didn’t have any problem.
Also I ordered online only twice, because the didn’t have my size at the store, and the shipped was totally fine and in time!

They are the worst! No help with returns and make excuses about over rides in computers. Will never ever shop here again! Way too expensive and everything is «made in China»

I love the brand and their clothes, but the reason I’m giving this place a low rating is because of the incredibly awkward customer service.
My experience every time:
The second you step into the store, you just get this feeling that all the sales associates are commission based. I say this because I get the most fake vibes from almost every one of their sales associates. You just barely set your foot into the store and the person by the door quickly gives you an apathetic «Hi, welcome to Guess…» and nothing else. From there, it gets even more awkward because you don’t even have to turn around to know that they’re just silently watching you like vultures. You grab one item and whoosh! «Can I get a fitting room started for you???» In other words, «Here let me get you a fitting room started so all the other vultures know that you’re my customer». They’ll get you a fitting room and then ask you if everything was okay, but they don’t really care. Their style of customer service is so rehearsed and flat out predictable that they may as well just be robots.
My tip to all Guess employees:
I’ve worked retail for years, both hourly and commission based and I just can’t stand this type of insincere «customer service», it’s simply pathetic. Like 90% of the times I’ve come here the store only has had a few people shopping at a time so there’s no reason not to be giving high quality service. My general advice is just to be real with your clients. Ask them how their day is going, if they’re from the area or just visiting, if they’re visiting where from. Just strike up a REAL, NORMAL conversation and by doing that you can figure out what they’re shopping for without being so obviously blunt and direct, and help them out if they actually need it. Be genuine with them, treat your clients like people and not walking paychecks, and give them real customer service or don’t even bother trying.

It’s great store with all the right products however, when it comes to there online purchase I was disappointed. They shipped the wrong products twice in a role and the waiting period is just insane. Now I have to wait for a month to get the product that I wanted to have. That too me is quite unprofessional. Time in the world we live in is very important and valuing customer care needs is a priority. Am revoking my membership card.

This review is not for the store but for Joey who works there he was so sweet and helpful from start to finish when I went to look for a pair of heels! Thank you Joey!

Wow, I’m kinda surprised by the negative reviews about the customer service. I’ve been shopping at Guess stores (including this location) for years and have never had a bad experience with the sales staff.
For example, the last time I was at this particular store, I had three different people offer to assist me. The staff who ushered me into the dressing rooms were super friendly, asking if I needed another size and willing to give opinions and advice when prompted. Sales associate (Alex, I believe) found me a perfect pair of jeans to replace my previous favorites which I wore to death! Cashier staff was very friendly and helped me update my customer info.
Overall, I love this brand. They are trendy/​modern and iconic at once. Always excited to see what they come out with next.

Guess has become my go to store for almost everything. In the past few months, I’ve bought leggings, jeans, many sweaters, boots, and accessories here. I love how quickly their selection keeps changing — no matter how often you shop, it always feels like there’s new stuff.
I don’t understand some of the bad reviews about the service — I’ve always had stellar service here. The sales girls are always super helpful, often suggesting things that they think would look great that I may not have noticed. They’re also always quick to point out sales/​specials and have a really good sense for which items would look cute together, etc. They’re not pushy at all either — though they’re so helpful that you almost feel bad not buying with a ton of stuff (at least that’s how I justify my purchases…)

Guess clothes and accessories are alright, but I did not appreciate this particular location.
I stepped inside with my boyfriend one day with the hopes of buying him a new wallet. I showed him where the wallets were and pointed out the ones I thought were nice and then decided to let him browse there a little bit.
The moment I backed away, I watched this bitch sales associate eye him. She then walked up to him and stood right next to him, intently watching his every move to make sure he wasn’t stealing.
Frustrated, I said, «Babe, this bitch is watching you.» He looked up and then whore sales girl began to blush. I think she was embarrassed. She tried to fake backing off, but wasn’t very discreet. If I had my way, I would have punched her stupid little face in…
but I ain’t ghetto. & my boyfriend really wanted the wallet sooooooo I gave in and bought it, but not without letting everyone know what was on my mind. I mean, c’mon. My boyfriend was already followed around and labeled as a thief so me making enemies wasn’t of any concern.
So, never again. These bastards.

The customer service here at absolutely the best I’ve experienced. The manager (Andrew) was very very good. He truly values customer satisfaction and he is there to help with what ever he can. Thanks for your help today. My girlfriend and I really appreciate the customer service skills you bring; we will only shop at this Guess store from now on (not the one at stonestown). Thanks.

Guess manages to continually stay on top of trends, while still preserving the quality of their clothes. That being said, their prices just never sit right with me. The clothes are cute and stylish, but paying seventy to eight dollars for a shirt just never seems right to me.
Recently I’ve been on a determined mission to find some form hugging mid rise/​high waisted skinny jeans that fit comfortably into my brown boots. There’s a slew of jeans and pants out there that fit this criteria, but many of them are absurdly priced, or have superficial looking washes that are cheap looking and unflattering. Having scoured the mall for some possible finds — I wandered into Guess and was right away greeted by their friendly staff. I told them what I was looking for and in a matter of seconds one of the girls directed me over to their sales rack. Swoon. Sale stuff always sits right with me.
Upon a solid recommendation from the trendy and sweet salesgirl helping me, I bought two pairs of svelte riding pants for about 40 dollars each. I adore them. They hug curves with true finesse and it’s evident that they’re very durable too. They’re the perfect fall and winter accessory to pair with riding or high heeled boots. Upon sporting them this morning — I’ve already received some praise on them.
Thanks Guess for fitting into my budget and into my favorite brown boots.
Trust.

When it comes to clothing, I am not a brand person. What i mean by that is i don’t only buy certain brands just because everyone else wears those brands. For me its all about how it fits and if i feel it looks good on me. Heck, I rock T-​shirts from Target and JC Penny (love my angry birds and Popeye tees) The reasons that keep me coming back to GUESS is how the clothing fits, personally i love the feel of a Asian/​Euro cut style fit. Such brands like Guess, G-​star and Cotton On are some of my favorite stores to shop at. As i mentioned before in another clothing store review, Its really hard being a fit Asian Male and finding clothes that cling to your body and have that fitted look that feels awesome. Most American clothing companies don’t fit, they are baggy, too long and look ridiculous on us.
I really love GUESS’s outerwear, their jackets are very fitted, warm and stylin. What more can you ask for??? I’ve also bought a few vests and shirts from Guess and love them. Once again they are FITTED (important if i keep mentioning it LOL), not too flashy and an awesome range in colors. The biggest downfall is that their items are not cheap… however when you find a clothing store that has clothing that fits you, once in a while you have to shell out the big bucks to keep stylin and not to mention keep you eye out for sales!!! Make sure you get on the GUESS List! reward points and double reward point days!
Keep Stylin Yo!

Dropped by today and saw some great spring/​summer sale items! Other than that, was greeted as usual.

Guess by Marciano. truly a more higher up experience than the average Guess. Here the store carries a limited # of items, super clean and organized store, staff are knowledgable about the sales and products, and basically everything came to a great experience when I got my Mom’s gift.
I might have to shop here for myself!

I dropped by because I love Guess and have yet to go to a single store of theirs that I’m aware of. And yet most of my fav stuff comes from them.
This particular store had fabulous service as the kid working the room was on top of everything and even knew which items would shrink or stretch.
I love Guess clothing because they have a quality look to them and hold up well, but I’m not a summer style person so the only thing that caught my eye during this trip was some heavily studded shorts, which if they had been a skirt, would have been gorgeous.
As it was, they came off trashy.
The couch we sat on to try some of their shoe styles was far too low and squishy, but beyond that I don’t have any negatives about the store.
I’ll be back.

«Cashier 157 826, you rock!»
Sad about the closure of my favorite Westside Pavilion location, I walked into this store happy to find their promotional extra half off on their sale items. With people bursting everywhere, I was surprised to find a few interesting things that were in my size. I thought the operation of the dressing room area could be much more efficient as the designated staff, if there was one, was often out of sight and out of mind. I also thought the shoe and sales section could be spaced out a little more by putting the tables in the back against the wall to alleviate backside overcrowding. I thought the two cumbersome watch counters sitting right in front of the cash registers were major roadblocks, and it caused a lot of unnecessary confusion among customers who wanted to know whether there was one or multiple lines, and who gets to pay next.
My encounter with the cashier was very pleasant. I asked about the shirt that I was purchasing and she was very good at providing feedback. She also went the distance to wrap my shirt and even gave me a free bottle of water. I was very happy with the purchase and the service was one that really made my day. Three stars for the physical layout and store operation, and one extra star for the personalized service and the promotional sale.

I come here when I get around to it and see what cute accessories they have or what’s on promotion, but I’m not a BIG fan of their clothes. Personally they just aren’t cut right for me. but yesterday I did manage to fine a very nice whit button up shirt for half off the redlined item price (yes!) and a very cute dress that was originally $ 89 and I got it for $ 30.
Kelly, is a sweetheart! Very attentive and helpful. There were two guys (one had glasses?) that were very nice as well. However, EVERY TIME I go in there is this one lady — she may be a co, she may be the store manager, I don’t know who she is and I don’t care, but walks around with a stick up her ass and puts off horrible vibes. Im pretty sure her name is Ko, or Chloe or something, but very rude.
Minus one star for her.
I do like how I was started a room immediately though, and was given suggestions when I asked.
To be fair I’d give this a 3 ½ if I could

Additional 60% off sales items day after Christmas. Nice!
Customer service needs a LOT of work. Disastrous. I’ve had bad customer service before, but this tops the charts. Someone from the headquarter should audit this place.
SCENARIO: me vs. cashier girl –
Walked up to the counter. *silence* No ‘hello’, ‘how are you?‘
Thought to self: *confused* why is she just staring at me? is she working?
Gave her my item. *silence* No ‘did you find everything ok?‘
Thought to self: is she mute? physically challenged?
Nope. Started yabbering to the other cashier about plans for the night.
Shoved receipt at me to sign. *silence* No ‘your total is…’, ‘please sign…‘
Thought to self: WTF is this sh*t? don’t friggin shove things at me.
Left purchase on counter. *silence* No ‘thank you’, ‘have a good night’
Thought to self: this is bullsh*t. people have no f*cking manners.
Walked away steamed to the extreme. Was ready to turn back to swing my bag across her stupid ugly thick head. Would she have finally said something then?
Cashier 156 198, you call that service? It was lousy, despicable, rude. Were you too good to talk to me? Did you have a stick up on a** that needed someone to take out??? Maybe you were jealous ’cause you saw all my shopping bags and you’re stuck working a job you seem to suck at? Friggin’ disrespectful snob.
Here’s a tip, there’s something called human interaction! Try it once in a while.