Hotel Zetta San Francisco

This hotel is an excellent example of what customer service should be!
We visited San Francisco for Super Bowl 50, expecting some snags with all the extra stuff going on in the city; however we have the understanding that things will go wrong but it’s all about how it’s handled and this hotel handled things wonderfully!
Right when we checked in, we were informed the room we had reserved wasn’t available till the next day (they were very accommodating and put us in a junior suite till the following day); then a tour bus hit our car right outside of the hotel! HUGE bummer, but the hotel staff gathered all the information from the bus and helped us handle the rental company. Later they even brought us wine, cookies, and a hand written note about how sorry they were we were experiencing issues. Every time we entered the lobby for the rest of our stay, we were asked how things were going and if they could do anything to help.
It’s always disappointing when things don’t go smoothly on vacation, but I cannot say enough about how comfortable the Hotel Zetta staff has made us feel.
Winning the Super Bowl was amazing but you guys are the MVPs in our game!

Hotel Zetta definitely caters to a younger crowd. You won’t find golden tubs and gilded furniture here! Instead a metal works dog stands guard in the lobby, a chandelier made of eyeglasses sparkles from the ceiling, and a floor-​to-​ceiling soccer ball plinko will have your inner child giddy with excitement.
Pros of my stay:
–friendly service
–clean
–free wifi
–The room oozed with personality, something you just can’t find with your typical chain hotel. The room reminded me of a comfy, modern bachelor pad
–King sized bed was spacious and very comfortable
–Jawbone speakers
–convenient location because it’s just steps away from the Westfield shopping mall.
There are only a couple of minor cons I can think of:
–messy paint jobs near the baseboards of the room. It’s honestly not a big deal at all but just something I noticed
–there’s an awkward, circular «hole» in the shower glass. You have to be more conscious when you shower as not to spray water through the hole and flood the bathroom floor. I think the hole is so that it lets out some of the steam and also theoretically you can reach in and turn on the shower to give it time to heat up. But in my experience, the water heated up to a blazing hot temperature in literally 2 seconds, so no need for the hole at all.
–smaller than the hotel rooms I’m used to but it’s SF, and for 2 ppl you don’t need that much space anyways
Overall, I definitely recommend Hotel Zetta to those traveling solo or staying as a pair in SF.

The sleek, modern rooms are not the only asset to Hotel Zetta. The hotel offers some of the best common spaces for its guests, including the Playroom on the second floor with fun games like giant Plinko wall, shuffle board, Wii system, photo booth, and giant Jenga. Make sure to save some time to check out the stairwells featuring 7-​stories of colorful murals, which are created by nine SF artists who engaged in a head-​to-​head street art battle.

Officially my new favorite hotel of all time! This place is seriously great!
I found a really reasonable priced room through Groupon of all places, and I’m so glad I did! Spent one night in a deluxe double queen room, and it was HUGE and comfortable. As was the bathroom! I only wish there was a tub instead of a shower. Included was an Illy espresso machine, something like a Keurig design, but more delicious :) They provided several regular pods, and brought me extra decafs which was sweet. There was also a fully stocked «convenience» fridge incase you need something on the quick ;)
SUPER duper comfortable beds with fluffy down comfortors. Soft and cozy white towels in abundance. Free wifi, plenty of outlets for charging devices, and I think I could have hooked up my Netflix account through my phone to watch movies if I had tried! (I was too busy running around the City, as it’s in the PERFECT location for it!)
ALL of the staff were amazingly courteous and friendly, and pretty much just stayed in the background in case you need anything, which I like.
On the 2^nd floor there is a «playroom» with pooltable, ping pong, shuffleboard, etc. In the lobby, a lovely bar that has some yummy libations. There is also a restaurant, however we didn’t try it (go to Dottie’s True Blue around the block for an AMAZING breakfast instead!).
The prices of these rooms normally would be out of my range, so I really truly appreciate the opportunity to try it out with that Groupon deal! It was a greatly appreciated little bit of luxury!
Awesome job, Hotel Zetta!!!

Avoid this hotel at all costs. The manager is a racist, rude and completely passive aggressive individual… Pretty much a grade A bitch. In addition, she is completely unprofessional. When they came to complain about our noise, she was very, very rude and said we’re going to kick you out in 5 minutes if you have more than 4 people. When I tried to talk sense to her, she said I’m going to call the police and stormed off. Also, when we extended our room for another night, the lady at the front desk said your card keys will continue to work but when we went back to the room, guess what they weren’t working. In addition, we asked for our room to be cleaned and they said they have no maids available. Lastly, look at the photo I posted with the smoke detector hanging out of the ceiling… Completely unacceptable! I stay at hotels 3 – 4 nights a week and the experience and professionalism I’ve encountered here is by far the worst ever. There are much better hotels in this area such as the Clift. Please avoid this one at all costs!

Everything about this hotel was great except for the $ 62 valet parking that took 40 minutes. It’s one thing to pay over $ 50 for one night of valet parking, and another to wait 40 for your car. Staff was not willing to reimburse or partially reimburse. Happy to change this review shall another staff member be willing to work something out.

We just came back from a three-​night stay at the Hotel Zetta. Here’s what I thought:
The Good:
— pet-​friendly — we took our senior chihuahua with us and she seemed to like the place.
— centrally-​located to all the shopping you could possibly want and need. Yes, it’s close to the Tenderloin but the dividing line is Market, so it’s easy to keep within Union Square and not accidentally venture off into the wrong area (which has happened before when we used to stay in Nob Hill).
— the Playroom with all sorts of games and a photo booth was a big hit with my son
— the restaurant (The Cavalier) was really good for brunch.
— got our room during their Fall sale and got upgraded from a Superior King to a Deluxe King by the staff that checked us in.
— stellar service from the middle-​aged Asian valet. He was the only one whose service impressed us — he greeted us every time he saw us, apologized for any delays in getting the car, helped us get balls for the play room and took a genuine interest in my son and our visit to the city.
— friendly check-​in staff (Kristen and the Filipina gal) who tried to accommodate our dog issues + upgraded our room (and gave us free water and chocolates upon arrival)
— my favorite part about staying in Viceroy hotels: the Neil George toiletries. Their shampoo and conditioner are amazing!
The Bad:
— rooms are tiny! I was worried about the room I booked as it said 250 sqft. That is miniscule and maybe would work for a single business traveler but not for a family of 3 + a dog. Thankfully, they upgraded us to a deluxe, which was 350 sqft. — it was still really small though and had a view of the escape stairwell and alley.
–no tub and could not figure out how to work the hand-​held shower. This was not good for our toddler and dog, who ended up not bathing during the entire time (ugh). Actually, SF is so dirty that I feel like my dog has to bathe every time she goes walking in the streets. So i bathed her the 2^nd day in the small sink, which she hated.
— free wifi was slow.
— the bed was too hard for me.
— housekeeping did not come to clean during the times we requested so we had no housecleaning for 4 days! I went to one of them and they said that no timeframe was provided to them by the front desk, so they didn’t know to do it while we were out. I think this is the front staff’s fault.
— front desk needs to be trained for service, friendliness and professionalism. Maybe I have been spoiled by service at higher-​end hotels, but having a client service background myself, I just couldn’t appreciate how most of the staff interacted with guests. Again, aside from the valet guy and the two women at check-​in, everyone was indifferent and didn’t seem to want to please. The woman with an Australian accent (?) checked me out and couldnt even be bothered with what she was doing. When I disputed the bill, she called the manager who said to just change the rate. The manager did not acknowledge me at all and neither of them made any apologies for the mistake. And again, I’m pretty sure it was one of the front staff who did not communicate to the housekeeping staff the details of our request.
— little things in the room that were not up to standard: we had no remote and had to request for one, the charger provided didnt work, our phone did not work and engineering had to fix it, the water beside the beds were deceiving (we thought they were free and only saw too late that a small price was imprinted on the bottle cap!)
— reservation and billing mix-​ups so check your bill carefully. During check-​in, I was told I had two reservations; however, I only made one. During checkout, they charged me a much higher daily rate than I booked. Thankfully, I keep my confirmations so I showed them as proof. This is when I told the lady with the accent, «Oh, your computer might not have picked up the 20% fall promo rate since the math adds up to that» and she flatly replied «I don’t really know what happened.» No apologies, no small talk, nothing.
— though they are pet-​friendly, they seem to make a big deal about leaving pets in the room. I travel with my dogs all the time and even though they always indicate in the agreement that pets shouldnt be left alone, they never really make a big fuss about it. Here, during check in, they called me out on it as I mentioned that we were going to dinner. We had to spend so much time trying to find a way to make it work and I appreciate the ladies who tried to help me. But if a hotel says they are pet-​friendly, they need to expect that there are times pets will be left alone, especially in a big city. Do they expect guests to bring them to fine dining restaurants, museums or cultural events?! If this is something that you will require guests to do, you should change the pet policy and not accept pets then.

So this hotel is really nice. Everything was awesome, UNTIL I woke up with a $ 65 bill under my door from the valet service. When I met with the «3^rd party valet service“‘s manager, he told me «we try not to advertise the cost because it is so high». I asked him if he thought it was fair that I was never told, or saw a sign for, the $ 55 (plus fees and tax) charge for it. He told me «that’s why we don’t advertise it». What he meant was he intentionally deceives people into valet and then charges them. There is $ 15 overnight parking 50 feet away. Use it!

The ambiance… and their buttered old fashioned: Incredible. The service was less than great, but the rest make up for it.
& if you’re interested in a giant game of plinko, you’re in luck.
This is easily my favorite hotel in SF.

LOVE. Right when you walk in the atmosphere is great. There is a small bar area, and a cool little game where you kick soccer balls from the second floor and they fall down like pin balls on the wall? Not sure how else to describe it, but everything from the décor to the people there had a good vibe about it.
The room décor is also very sheek and trendy. They have all the necessities, a big jambox speaker to play music, a cord to charge any type of phone it seemed (it had three different plugs), a usb outlet in the wall, and lots of other little knick knacks that came in handy, along with an assortment of alcohol and wine in case you were too lazy to get your own. (There is a liquor store LITERALLY across the street, so you have to be REALLY lazy haha) There is cool art in the bathroom and the bedroom, and the bed is super comfy, white and fluffy. Will definitely be back!

This hotel goes on my top fave places to stay in SF. Hotel Zetta is a nicely managed Boutique hotel. Love the inviting entry and eclectic décor. More pluses: playroom upstairs, lobby bar, HBO on the telly, robe, frosty a/​c, in room Illy espresso machine, doorway leading to the Cavalier, and rooms with dark out shades facing side street. Stayed two nights over the Halloween weekend for a mini vacation. It’s located in the middle of everything you could possibly want. Staff is professional and check out is at 12:00. Will return. (Word to the wise stay off of those side streets.)

Great hotel! I love this hotel, I’ve stayed here twice for business.
The staff is very accommodating and I was even greeted with a hand written note and bottle of water for being a repeat customer.
The rooms are beautifully finishes and the bathrooms large. The bar is also a great place to spend an evening, though on the pricey end of the spectrum.
My only complaints: the bed was much to hard and the wall a bit thin.
Pro Tips: Request a street facing room or you might end up with a very dark room.
Use the website for Wi-​Fi to request toiletries and extra pillows.

My 3 girlfriends and I love doing happy hours in SF to catch up — a west coast Sex in the City. The S&R Lounge here is one of our faves. It’s an easy meet up for those in FiDi, Embarcadero and taking Bart. Amidst the bustle of Westfield Mall and Mission St, the hotel is unassuming from outside. But inside, a swanky two-​level lounge awaits — hotel level bar and lounge/​tables, upstairs has games, pool table and mega-​sized pachinko on the wall. With both levels, there’s a nice, open vibe, we can hear each other, and doesn’t feel over-​crowded even with groups.
And yes, the drinks are good and reasonable for SF, waitstaff and bartenders are friendly.

The ‘funnest’ hotel lounge in downtown SF by far. It’s next to Westfield Mall on Market (top tourist st) and has am amazing soccer ball /​50 foot tall «Plinko» type game where you control where the soccer ball (s) fall and try to get points. Also has life size Jenga, pool table, food delivered from a top restaurant next door (w/​the best tiger prawns and ahi tuna) and great staff and bar.
I love this place to meetup for events or drinks or hanging out in SF. The rooms are also real nice and clean.

In the heart of Downtown San Francisco among the sprawl of extravagant and well known hotel chains is a hidden gem aka Hotel Zetta. I came across this unfamiliar hotel on
and scored a good deal on labor day weekend. It is from the Viceroy Hotel Group, so I knew it could be trusted.
Service was great and attentive, even allowed me an early check in at 11am, when regular check in is at 2 or 3pm. They even made sure I got an «exterior room», which I guess means some rooms don’t come with natural sunlight. All this happened before I even went to see the actual hotel itself mind you.
So then, we finally arrived at the doors of Hotel Zetta to check in. First thing you would probably notice is the trendy and eccentric décor along with the bar with a backsplash of empty bottles. Everything was eccentric yet tastefully so, without overdoing it. The room we got was a pretty standard size, even the hotel room has the same eccentricity/​modern/​artsy feel as the lobby. The bed was SO COMFY which is my favorite part. Also they hook it up with free wifi.
Probably located in the most optimal spot in downtown SF. Just a walk down the street to Union Square, Chinatown, and a few nice parks. Oh but you are across from Blue Bottle Coffee, need I say more?
Valet parking can be a bit slow but I think it’s because the lot is not in the best place, and there tends to be an ungodly amount of traffic in that area. I would recommend this place for the younger crowd and I wouldn’t mind staying here again!

If you’re willing to spend just a liiiiitle extra for a cocktail, Hotel Zetta has a very cool bar and lounge. You can even walk up the stairs and hang out in their game room — if you’re sneaky enough, perhaps :)
2 Manhattans were $ 30, which is on the steeper side for San Francisco. So keep this place in mind for the next time you find all the bars in the area are crowded as hell.
A longggggg leather sofa adorned with shaggy pillows lines the perimeter of the lounge. There’s a backlit collage of mugshots from Alcatraz behind it. I really love how this place is decorated.
Also, you can always go upstairs and play Jenga or Sorry if you and your company get bored.

Der ideale Ausgangspunkt für jedes Abendteuer in SF. Ob Dive Bars oder Shopping-​Malls, man ist direkt im Epi-​Zentrum. Cablecar direkt um die Ecke und nur wenige Blocks und die Bars reihen sich nebeneinander auf.
Lage Lage Lage. Ja, aber…
In dem ersten Zimmer hatte ich einen «Ausblick» aus meinem einzigen Fenster direkt auf eine 1m entfernte Wand. Das Licht war quasi nicht vorhanden. Aber man hat mir jederzeit das Gefühl gegeben, dass man bemüht ist den Aufenthalt so angenehm wie möglich zu gestalten. Daher hatte ich auch keine Scheu nach einem neuen Zimmer nach einem Tag zu fragen, da ich auch am Schreibtisch gerne bei Licht arbeiten wollte.
Das neue Zimmer war dann deutlich besser. Viel Licht und ein wenig Ausblick aus dem 7. Stock. Die Bäder waren in beiden Zimmer sehr groß und auch wenn es keine Badewanne gab, man hätte ohne Probleme sich quer in die Dusche legen können :D
Die Lobby ist absolut genial. Eine Mischung aus Kunst und Kultur und Bar. Die Bar ist absolut hochklassig. Die Musik ist cool und es gibt sehr bequeme Sitzmöglichkeiten.
Preis-​Leistung ist wie bei vielen Hotels in SF wohl sehr grenzwertig. Aber ab und an bekommt man sicher einen guten Deal!

Loved my four night stay at Hotel Zetta in San Francisco while on vacation! This is a great little hotel that is central to Union Square, public transportation, and many awesome restaurants. The hotel is very sleek and modern and our room was very clean. Every encounter with the hotel staff was positive, and the game room, Neil George shower products, and gym were nice amenities.
The only reason why I feel like I had to deduct a star was an issue that came up during check-​in. When I initially made my reservation, I was given an option to request early check-​in which was perfect because I was due to land at SFO at 11:00am. By the time we made it to the hotel it was a little after 12:00 pm, but we were told a room wasn’t ready. They did store our luggage for us while we went to eat lunch and were told that they would text when the room was ready. We got back to the hotel at 3:00 pm (the usual check-​in time) and still had to wait while they got the room together. This was a minor issue, but I feel that they shouldn’t give an early check-​in option if there is a possibility that it won’t be fulfilled.
Overall, Hotel Zetta was a very nice hotel that I would definitely consider again if I am ever in San Francisco. Aside from the issue at check-​in, the hotel staff was very attentive and the location of the hotel was fantastic.

Nice boutique hotel!
Check in at night around 9pm, was quiet and not many people in the lobby.
They have cute ambients, the bar is nice right in the lobby.
The room I got was king bed very small around 150sqf, the bathroom is very clean and nice as well.
The only thing that bothered me was that the window was barely open and I couldn’t sleep well because of the noises, the window can’t be controlled.
My room was in the 4^th floor (#410) facing to the ally street and at night I was hearing trash can noises.
Over all for the price around $ 200 per night was an good hotel and location.
Two blocks from union square and right aside of the Westfield shopping mall.
Ps. The promo code of 15% doesn’t work!

Hotel Zetta is a great little boutique hotel in SoMa San Francisco. When you walk in there is a trendy and artsy décor. I travel around 40 or so times a year and stay at a lot of different hotels. This hotel was one of the better hotels I have stayed in. I showed up and my room was not ready so the staff upgraded me to nicer room. In the downstairs area there is a cool bar area with good seating areas where you can just hang our or can be productive with work. There is also a game room on the second floor, but I did not go up there.
Once I got into my room, the room was clean and nice. There was an artsy touch to the rooms too. One thing that stuck out was the desk. It was a higher desk than normal desks, just shorter than bar height. I thought this was a good touch in the room as I was very productive working from this desk due to its height.
I ordered room service too. Typically hotel room service can be hit or miss. I ordered a S&R Burger and fries. It was delicious and cooked to a good temperature. Hit the spot. Overall the staff was very freindly and attentive. I felt like I was getting taken are of throughout the stay.

Ok, just completed my second stay at Hotel Zetta and I can safely say I am a fan. I’ve stayed many nights at the W, Westin, Galleria Park and various others in the SOMA area and I’m confident Hotel Zetta stacks up in all the ways I need it to.
Note: I am 100 percent always traveling for business, so my review reflects that. BUSINESS, people!
Staff: Helpful, not intrusive. Efficient and focused on guest happiness. Every interaction I had was pleasant and quick. Housekeeping was on point.
Rooms: Just right. Nice/​solid desk with good electrial outlet placement (this is important!), a USB charger in the alarm clock (note to self, buy one for bedroom), VERY comfortable/​crisp bed, nicely styled, great bathroom products, shiny wood floors (god I hate carpet, why carpet ever, why!?), funky art. Everything is functional and purposeful and stylish and enjoyable.
Internet: FREEEEEEE. And RELIABLE. Praise the Lord, they’ve done it!
Gym: great! 2 treadmills, 2 ellipticals, 1 bike, lots of weights/​balls/​yoga mats. IF you need a quick workout, this place will do ya just fine. It’s small but packs a punch (and a punching dummy). Besides the odd feeling that a large robust man was watching me workout (the dummy) — it’s great.
Onsite Food/​Bev: I love Cavalier (restaurant downstairs) and often find myself enjoying a glass or 3 of wine in the lobby bar, which is bright and has cushy seating. Perfect for a relaxed drink after meetings, etc.
A few minor ideas/​improvements:
*full-​length mirror in room would be nice — I was hopping around in the bathroom to see if my shoes made me look like a clown.
*The illy coffee makers are not that great. I enjoy making a coffee in my room as I wake up and even after re-​reading the instructions could not manage 1 cup of passable brew. And on my last morning, there were no inserts to be found at all. Let’s just stick with drip and no one gets hurt, ok?
Will be back as often as I am allowed!