Itours

July 18^th was to be a great safe driving trip to Napa with a car full of overworked & exhausted women. While we were able to enjoy the wineries and the conversation, that is where the positives end.
When we were picked up, one of the ladies expressed the seats of the limo were sticky. The driver had nothing to clean it with, so I ran back into my house, got a couple towels and she attempted to clean it. The driver just had us load up and off we went, the LONG way to Napa. By the time we arrived at Hall (wonderful) one guest’s pants were covered in the black gooey stuff and one guest’s shirt had spots. 2 seats were not usable, so we squeezed 3 people in the two across the back. This did not make for a comfortable ride, but we were determined.
While in Napa, I sent an email to the company with a photo of the ruined pants. I explained the disappointment in the quality of service. NO REPLY
We did use the service longer than the Living Social voucher, so we knew we would owe extra money, but was surprised to learn the Limo company did not plan to give a discount based on the following:
*Dirty, Black Gooey Seats
*No Cheese & Cracker Tray as promised
*Champagne was J. Roger and not cold
*5 bottle of water for 7 guests & very little ice
*Prior agreed upon gratuity of 15% instead of 20%
The man that answers the phone was condescending & rude and refused to work with us, regardless of the «proof» of poor quality.
I called Living Social and they were kind enough to credit ½ their voucher — not that they owed anything. The service they provided was exemplary.
DO NOT USE this service — There are so many options in the Bay Area — use them, not iTour.

Beware!!! Our limo broke down not once but twice!!! We had to change limos and on top of that, we were asked to still pay gratuity and fee. Luckily we contacted Living Social and were able to get a full refund. I do not recommend using this company.

Total rip off. Beware!!!
They are trying to charge hundreds of extra dollars to my credit car that were not in the contract. They came 1:15 hour later, so we lost our reservations.
The limo was very old, kind of run-​down, and at the end ended up in a fight between my lawyer friends (two of my guests) and the itour guy because they wanted to get a signed blank voucher of my credit card so they could charge artificial charges later.
They say the value of the coupon (it said $ 500) was the value they were going to take to charge taxes and tip. In the middle of the discussion he kept changing the suppose value from 500 to 700 and then to 750, instead of the value it said in the living social coupon.
Then, in the contract said that the tip it was from the price of the coupon, and the most outrageous part is that they would charge taxes for the original full price without the coupon instead of taxes for what I pay (the legal tax).
It will possibly end up having to go to small claim courts to resolve this. A nightmare.

One of the best limo services i ever used.
Nice car and great driver.
We used them for our daughter’s birthday .
The girls were very happy and the driver took care of them all night and brought them home safe and happy

I ordered them for my birthday last year to go wine tasting and I had such a great time I am doing it again this year. They were on time and gave us lots of help in deciding were to go. We ended up doing a sparkling wine tour of Napa which was fantastic.
We even stopped at In-​n-​out on our way back to the city. Yes, you have to read the fine print and pay a tip to the driver but that should happen anyways. We also had to be careful not to go over our time which was not an issue because in 5 hours we went to 4 wineries. We had the most fun popping bottles on the Golden Gate Bridge in the limo.

IF I could give this Co NO stars I would, we bought through Living Social, when the limo arrived it was UGLY, the engine smelled like it was burning oil, the window was broken, the door handle was broken, the paint was coming off, the trim inside was falling off, the vents in the back didn’t work and the driver was an Ex con who supposedly told the owner we had two hours of Over time when we only had the 5 hours that we purchased. The Owner has yet to refund our money after he said he would (checks in the mail) and he also said he’d fire the Driver-​Randy. This Co is a scam!!! Shame on Living Social for still selling these vouchers after all the trouble we’ve been through. They charge a 8% refueling tax that is NOT indicated on the voucher also! We have filed a complaint with the BBB and the Public Utility Commission!
If you purchased through LS, call them and speak to the Manager not the CS reps. Let them know how BAD this Co is!

I wish i could provide a ‘0’ star rating. We purchased the deal, and ended up getting charged an additional $ 704.00! We were never told during our trip that we would be charged. They also charged us for additional passengers, although we didn’t even have additional passengers.
I am now consistently contacting them to request a receipt, although none of my calls or emails are returned. Terrible service.

This gets a 1 star review only because zero is not an option. Our drier was late, he got lost, both up to Napa and coming home. He did not drive slow, however, in fact, we were uncomfortable in the limo due to his reckless driving. A few times, there were other drivers that honked at us and had to swerve out of our way.
I sent an email addressing our concerns to the company and have not heard anything in reply. I typically do not post reviews on Unilocal — but I feel that this company does not deliver whan they claim to offer. They also do not stand behind their service. I want to add my 2 cents to others reviews.

Holy crap. Lesson learned — CHECK Unilocal FIRST! The WORST limo experience ever. Late. No champagne/​cheese plate. Driver incompetent (possibly even mentally challenged). Wasted over an hour getting lost/​not listening to our directions. I too fell prey to the Living Social deal. When I called to complain and ensure my gratuity wasn’t charged, they didn’t answer, didn’t return calls, and my email was returned to sender! I contacted my credit card company to cancel charges but we’ll see what happens. WHAT A SCAM!!!

Javier was my driver and he was awesome! Super friendly and gave great recommendations for wineries in Napa. Due to the limited time frame (purchased a Living Social deal for 5 hour ride but takes 1.5 hours one way to get to Napa from SF) he tried to help us by giving us helpful time frames so we would not go over the time frame and have to pay additional fees.
Went down one star because of the condition of the vehicle. A couple glasses had stains from previous usage. He did point out it was not his usual vehicle. We were able to successfully hook up out iPhone for music which is a huge plus.
A good thing to know is that the living social deal does not cover the full cost. I know there are many reviews are very low on the limo services that sell these deals because people feel like they are being scammed with costs. You just need to know that Tax and Gratuity is not included. Whenever I have used limo services, gratuity is usually 18 or 20%. Good thing to know if you want to purchase a deal! (Came out to be around $ 210 for gratuity and tax in addition to cost of the Living Social deal)

Javier, the driver, was absolutely awesome! He was friendly and got us to the destination safely. He was really great with winery recommendations and knowledgable about the area.
The only reason a star is missing is because of the condition of the vehicle. There was a crack on one of the windows and the stereo was hanging on by a few threads. It was functional though and worked well with connecting to all our iPhones.
All in all, I definitely recommend the living social deal with this company. There are no hidden fees like the other companies (we did a lot of research) and they provided Andre champagne and a full cheese/​meat platter. The limo comfortably fit 7 of us and could have easily fit 8.

PLEASE READ. Learn from my mistake. Passenger carriers (limousines, airport shuttles, charter and scheduled bus operators, and others) have to obtain permits or certificates after providing financial responsibility and safety information to the California Public Utilities Commission (CPUC). This includes evidence of liability insurance and a California Highway Patrol safety inspection. Before you book or buy a discount voucher from Itours, ask for their TCP # which legally has to be on their website (it isn’t currently) and call the CPUC at 1−800−894−9444. Not good. Stay away.

Absolute worse experience — do not book here!
We booked with itours fro a limo ride from living social back in December. At that time the voucher was for a 6 hour limo ride for 300 $. We understood there would be a 20% gratuity and 8% tax included —but when we got charged over 1,100 dollars — it was absolutely ridiculous! Honestly, I should have known better since you can never get anyone on the phone from the company and in addition to that it takes days to receive e-​mails back…
Also to note:
The driver arrived 30 minutes late and to top it off the limo broke down at the winery we were at!
In closing, stay far away from this service!

I too should have read the reviews before purchasing this ‘deal’ off LIVING SOCIAL!
John– the guy you deal with
Barely responded to my emails and took days to call back. After finally confirming our date to go wine tasting and confirming the price 100 times I was shocked at the service I received for the price I paid.
Our driver– who was super nice, got lost and I think purposely drove slow in order to rack up more time!
the limo– Was old and super shitty. The radio was installed above the back seats with an AUX cord that someone had to hold then entire time. On our way home the radio completely broke and we never even received an «i’m sorry» or a discount for lack of ambiance.
Then when we got back to SF I was given a blank credit card slip to sigh. I told the driver I wasn’t comfortable giving him a blank check and wanted to see an itemized statement of what I was exactly paying for– Well, come Monday morning I was charged $ 200 over what we discussed.
While I’m still disputing the charges with my bank I found out they forged my signature!
You think you’re getting a ‘deal’ but really go with a better limo company with newer/​nicer limos because in the end you pay the same price.

Bought living social. Sent three emails. Left three phone messages. Never heard back. Came hear to read reviews and I am not surprised at all. Just ask for refund and hoping living social will honor it as they are impossible to get in touch with them.
I guess another company which does not need business.

NO ONE SHOULD EVER EVER EVER BOOK WITH THIS COMPANY!
My girlfriends and I had a limo booked for this past Sunday to go on a wine tour in Sonoma. The limo driver texted my friend the day before to confirm the time and address which he had correct.
When the time came, no one showed up… we called, texted, everything possible. We were completely screwed and hadn’t heard a word. By now all of us are upset, our reservations were screwed and we were scrambling for a plan b.
Thankfully we found a fantastic limo service who gave us an exemplary experience who we will be using again. itours must be an absolute scam and I warn all of you, DO NOT DO NOT BOOK THEM!!!
Not only did they screw up our day, but they got between my friends and wine… not a smart thing to do. I hope that those of you wanting a limo for a special event have a better experience than we did.

I too wish I had read the reviews before buying what sounded like a very good deal on Living Social. I was able to book the tour, but after many forms, I was informed via email that there would be a 28% refueling tax & gratuity included and that I had to confirm to the email to keep my reservation. Now we were more than prepared to pay a 20% tip, and I can certainly understand making sure a driver doesn’t get stiffed a good tip, but a refueling charge? And 28%? None of this was in the Living Social details.
Next, the driver is running late, the call said 15 to 20 minutes. Turned out to be 30 minutes, but we were easy going as long as we got our total 6 hours. We did get the 2 bottles of champagne and bottled water but the cheese and crackers were nowhere to be found. When we asked the driver he acted like he didn’t know anything about it but at least offered to run and get us some. Not wanting to waste time we let it go.
I will say the limo was clean, and the drive was nice and our driver never once got lost and knew where our vineyards were (and we were smart enough not to plan more than 2 wine tastings and lunch). And our driver did give me his phone number and let us know he would be getting lunch and to give him a call 10 minutes before, and he was only a few minutes late picking us up after that. All in all, Tony, our driver, was the best part of the trip.
Either way, I wouldn’t recommend this tip. If anyone knows how to complain to Living Social about the dishonest advertising for this trip please let me know!

I don’t know entirely how this company functions. I believe itour is the people that book the trips and social limousine is the company they use for their cars/​drivers. Regardless I will write a review here since they were my main contact for my trip.
First of all it was pretty difficult to get someone on the phone to speak with. Email is the way to go I guess.
I paid for the trip on my credit card then was told that I would need to pay for the tip separately– ok fine. I gave the driver my card to swipe in case of any extra charges and off we went. We made sure to print out detailed directions with maps to make it super easy for the driver. We wanted to hit up 4 wineries but knew this may be a stretch.
First our deal said it would include 2 champagne bottles and cheese & crackers. We only had one bottle. That’s it… Fine, fine we’ll buy some bottles at the winery. Also the radio wasn’t working so we had to stop to fix it before hitting the freeway.
Stop 1 went smoothly. After we got back into the limo I legit thought I was going to pass out. The a/​c was turned off and we had warm air blowing throughout. Had to ask the driver to keep the a/​c running at stop 2, which he did.
Then things went downhill. Our driver got lost between stop 2 and 3. My friend (Angelina E.) caught the driver’s error and informed him that we were driving the exact opposite way of the winery (which we had passed on our way to stop 1 – so how the heck did he get lost??!). Also we gave him directions on how to get to each location so for the driver to get lost is absurd. He turned around and passed the winery again!!! Made another u-​turn then turned into the winery next door to the one we were trying to go to. At this point my trip was ruined and I was furious!!! I feel as though he was trying to take advantage of my group because we had been drinking. Fortunately we are all very aware and are not a group to be screwed over.
After finally making it to stop 3 we spoke to our driver and told him that we would not be paying the extra late fee since he was in the wrong which he agreed to.
After stop 3 it was time to go home– where we hit insane traffic because of a nascar race. We would NOT have hit this traffic had we not gotten lost for a half hour.
Finally home, I handed the driver a check for the tip in order to have a paper trail of it. Then the driver informed me he would be charging my card a late fee despite the fact that he was at fault for us being late. He verbally attacked us and sped off.
I immediately got on the phone with itour and left a voicemail detailing the awfulness of the trip.
Days later I check my bank statement to see that my card was charged $ 305. Are you kidding me!!! I finally got a hold of a rep at itour after emailing and calling over 7 times. He told me part of the charge was for the tip… ummm wait a sec, I gave the driver a check for the tip!!! He said he would look into it, and I got a call from Social Limousine a few days later. I spoke to a rep from this company who said he would refund me. To this day I still haven’t seen a refund. Thank God I put this on a credit card that has great dispute resolution.
I wish I could’ve trusted this company. It all seemed so promising. Please do your research before booking any limo company.

Used them to do a 5 hour wine tour this past weekend. Overall, our experience with this company was not great.
We planned out 4 wineries that we wanted to go to. I printed out directions to each winery and the names and addresses of the wineries. Everything was completely clear and mapped out.
Our driver got lost multiple times. If you go over the 5 hours they charge you $ 150 but he said we would NOT have to pay it (we went 45 mins over) because he got lost so many times. Then when we arrived home, he tried to charge us the additional $ 150 after he told us an hour before that he wouldn’t. When we told him that he started yelling at us.
He was very accommodating with our rowdy group and loud music. I think I would choose a different company next time.

Was super excited for a pretty good deal on one of the online discount emails (sorry can’t remember which one)…purchased a limo tour for 8 to wine country. They were able to accommodate us fairly last minute (a couple of days out), so that was good.
Day of the trip — 10 minutes go by, 20 minutes, 30 minutes and eventually our driver shows up. I called a few times to the main office — they said they couldn’t help me, but I should call my driver… ridiculous, then to have him blame it on my directions — BS! Not the way to greet a client — just saying. But not a super big deal as we are headed to drink wine for the day.
First stop, I said we would be 45 minutes, it was a smaller place — plenty of room for a limo to park — but yet at 45 minutes when we came out he was no where to be found — I called him, he was across the street getting a sandwich because he was hungry.
Second stop, reiterated that our time schedule would be exact and please stay there on property — do not leave — this seemed to work.
Third stop and fourth stops, much better — worked like it should. I also agree with earlier reviews — able to handle the loud music and people.
Limo was definitely older — air didn’t work out of certain vents, but it was fine. He also went the full time amount so we didn’t lose the 30 minutes from earlier.
Now the fun part — I accidentally left a bag in the trunk — nothing super important, but realized first thing the next morning. I immediately texted the driver to let him know and see if I could pick the bag up somewhere? This was the end of April — since then he has messaged me things like — I am out of town, let me check, so sorry — working on it, out of town (again)…I called the main number and they said I needed to work with driver (despite his inability to tell me a true actionable statement at this point)…I have had it with this back and forth — so I said I would go to Unilocal and report this ridiculous situation and how our trip went…
Today, I received a message from the driver — he has been out of the country and just now receiving my messages (BS – I have responses from him), but then goes on to tell me its not his responsibility to make sure clients don’t leave things (your right it’s not, but when a client text the next day with a clear description and offering to pick it up – there is SOME responsibility to be a good/​decent company to assist in this process)…then I get the «I will do the best I can, but that is all»…not really planning to see my stuff again.
Overall — if you get a slamming deal — –sure, take your chances… but IMO, there are way too many other companies out there that can do a much better job all the way around for same if not better priced.