Jackson Group Property Management

Ray Scarabosio is my choice for property management in San Francisco. He has many decades in the business and has seen it all. He protects his clients by his expertise and good judgment. He also is well known in the industry as a instructor of his peers. I would recommend him highly for those seeking the best property manager in San Francisco.

I previously had a really bad experience with a property management group so switching to Jackson Property Management was a relief. Getting through the approval process was a bit tedious, I had to follow up a lot after I sent in my application but my understanding is the delay was coming from the owners and not JGPM. However from my move in to my move out two years later, everything went really smoothly. I was really impressed by guys at JGPM. Every maintenance request was answered within one business day, they have an automated rent payment system and they always dealt with my questions courteously and promptly. If only these guys could manage all the properties in San Francisco.

jackson group property management has raised the bar and they are the k ind of organization that every property management company should strive toward. from mu first phone call until present, they have been friendly, extremely latient, and they make a huge effort to work with prospective tenants, even those with subsidies. i have lived here one month. apparently they bought this building aftwr the previous owner passed. the on site manager of 20 years moved on and after speaking with him a few times and by the looks of the place, i found out he did zero repairs or maintena. ce and basically let the place go to sh – .
my apartment is very spacious, new paint, carpet, kitchen, bathroom. the place qas gutted. there were some things that i asked them to fix by way of their client portal on the web. i submit four maintenance requests. the very next day, i received a phone call from the contractor letting me know they would be over here in two days. get this: i asked for screens on three large wndows, window locks, a second smoke detector, some ceiling repair and painting and asked them to clean out all the vents in my central heating. ALL WAS DONE IN TYE TWO DAYS THAT FOLLLWED. i still cant get oer how fabulous JGPM is and how they respond IMMEDIATELY to any request.
a coulle of days ago a tenant moved out and she left so much junk and garbage in the back exit afea of the building, i couldnt get out the door to my car. she had filled the room up to the ceiling. it took only one phone call to jackson group ad ALL of the mess was gone tye next morning. JGPM is top notch. i have never in my experince had such awesome service. The BEST! thank you Nick!

I had the same experience as others who went to their «open house».
I guess I was one of the few people stupid enough to fall for it twice though.
waited around for about an hour each time. Also good luck actually talking to someone worth a damn when you call their number as they basically give you the run around and tell you they can’t contact anyone. Really? it’s 2012 and you don’t have a cellphone number of the agent that is supposed to be showing.
It’s clear they are running some sort of scam, I’m just not sure what it is.

It seems people either write reviews about their landlord if they have a religious conversion while dealing with them, or they hate their guts and want to vent. Note all the 5 star and 1 star reviews.
Jackson took over our apartment building and things improved almost immediately. The previous landlord had declared bankruptcy and taken my security deposit as part of the process. Jackson restored that for us, which was the first step in impressing me.
They’ve been quite responsive to issues. For example, we were constantly running out of hot water, even though our building is new construction. They had the entire water heating system replaced and now we no longer have any hot water issues. YAY!
When we have an issue in our apartment, they generally send over a handyman right away (examples: broken toilet, burned out light ballasts, jammed door, etc.) and the handymen are always pleasant to deal with and very professional.
There are a few things I’ve asked about that they haven’t done around the building, but overall they’ve been reasonable and responsive.

They had a showing listed for a place in Lower Haight for a Wednesday and one for a Saturday. I showed up at the start time [on Saturday] to find a group of others waiting. After waiting about half an hour for the agent to show up one of the waiting parties called the office and got the «answering service» who was pretty rude and dismissive. We waited a full hour, then left.

I saw a posting for an ideal apartment for my boyfriend and I on craigslist and went to the open house 6−645pm on a Tuesday night. Around 6pm there still wasnt’t an agent to let us in. Thankfully a nice tenant in the building let me come into the lobby to wait (since I was 15 minutes early and it was now past 6pm). There were several other people waiting as well. After about 45 mins all but 1 other couple was still there to see the unit and we finally gave up. \
I called Gianna the next day to ask what happened. Her response «I have no idea»… me: «Ok, are you showing it again? I would still love to see it» Her: «Um let me call you back». After a couple hours and no response I called her to see if we could make a private appointment. She made an appointment with me for 330pm today. I sent her an email to make sure we were still on. 2 hours before the appointment she cancels and says there is an open house on Saturday from 11 – 1145. My email response:
Gianna,
I don’t want to be rude, but is someone going to show up for the open house? I am supposed to go out of town this weekend to visit my mother and I have tried repeatedly to see this apartment. Could someone do it later today? Like after 5pm?
Her Response:
Nancy,
Im sorry miss, I cant help that two opf my co workers children are sick today. Yes I will be at the showing tomorrow from 11:00am — 11:30am I would also like to go out of town to visit my mother but I know that there are multiple people interested in this unit. I can not show it to you after 5 because i have two showings out side of San Francisco.
My reaction… wow.

As a bartender here in the city i never usually Unilocal unless it really deserves to be known. I just moved into my new apartment and it’s exactly what i was looking for. Great price, size, Clean, and location. Nick and his staff were SO awesome and professional and i can’t be happier with my living situation. They have responded to me so quickly and helped me with my million questions. Jackson Group made this move easier than i have ever had to deal with. I highly recommend using this Property Mngt Group.

Jackson Group is the absolute worst property management I’ve ever dealt with. They are extremely RUDE, LAZY and have a bad attitude with pretty much everyone I’ve dealt with in that office. If I could give this company NO stars I would. The plus side for me is… they lost their contract in our building because they lack what it takes to properly manage their properties. Thank god.

Is it the fast email responses that make the weeks of waiting for any follow through seem so long?
It’s sad that any Property Owner would see such reviews & knowingly contract this company… JGPM took over about four months ago at the building I live, and it’s been all downhill since.
I’m so tired of hearing similar complaints from other tenants that I decided to write this review.
*UPDATE*
Decreased rating to 1 star (should be zero). Nick Scarabosio was personally in my unit to witness that my heating units were not functioning correctly, and informed me that he would follow up with a local contractor to contact me asap. After a few weeks, I emailed him only to be told that «
In regards to the heat, there is no further work at this time both C*** Company and the City Inspector have signed off that the unit is functional and operable as needed per the City Code»…despite the fact that he witnessed it not functioning himself. It sad that people like this consider themselves to provide «exemplary service to all it’s customers & clients».
Based on the Unilocal views alone, they don’t even reach 50%. Avoid renting from this company at all costs.

BEWARE OF JACKSON GROUP!
They have been publishing a property in Redwood City for two months. the apartment is really nice and spacious and at a really good price (way cheaper than any other apartment of that size in the area). I went to an Open house where a lot of people showed up.
When I called to apply, they told me all of the people who will live there have to apply (2 of us) at a cost of $ 40 dollars each – which seems standard for the industry. Because there were all those people looking at the apartment, I figured many of them had already applied. I asked Gianna and she told me that indeed she had many applications, but she encouraged me to apply because she would chose from the better qualified.
I am highly qualified – very strong credit, references and decent income. Yet I decided not to apply because I thought it would be wasting $ 80 since a lot of other people had already apply.
So a few weeks went by, and the ad for the same apartment came up again with another Open House. WHAT? all those people noone qualified? I mean, she said she would chose the better qualified from all of them. So, I called her again… she told me that the person who was qualified cancelled at the last minute, but told me she had received new applications the day after and encouraged me to apply again.
Even though I really wanted to do it, I decided not to, again. Well, this was 2 weeks ago. Today the ad is up again. so I called her one more time just because I was baffled. She did not remember me, but told me the same story with a different ending, this time the person who was going to rent just sent her an e-​mail saying that they would pass. WHAT? really? such a good apartment at a super accessible price??? like my mom always said, if its too good to be true, it is probably not true.
I don’t have any hard evidence, but the whole thing is super sketchy. I seriously thing several dozen people have applied to this apartment in the past two months (of which each occupant has to also apply). This is a lot of money generating for this company! One does not have to be smart to realize they are embezzle-​ling money this way. in application fees.
They will have yet another open house this Saturday… I am contacting the County of San Mateo to let them know of their practices. Is the least I can do for my fellow citizens.
STAY AWAY!!!
P. S. Don’t you find estrange that the only positive reviewers have ZERO friends and couple reviews.

I’ve never had a landlord this bad (and I’ve lived in some VERY sketchy places). In all fairness, there was a sketchy situation going on (we signed a lease under one landlord who went bankrupt and so the court told us that Jackson was taking over). When we left, not only did they fail to honor our security deposit and last month’s rent (which we had proof that we had paid), but they sent us a bill for an addition $ 7500 in damage (claiming they needed to repaint the entire place, re-​carpet the entire place AND that we took the fridge and dishwasher!). Seriously!
We had to take them to small claims court. Thankfully we had documentation (our original lease and cancelled checks from our bank, and a statement from our movers showing that we did not move a fridge and dishwasher). We also had the letter they sent billing us for $ 7500 which was sent well beyond the legally allowed timeline in San Francisco.
This is seriously the sketchiest «management company» that I have ever dealt with. Keep all your documentation. You will need it. They are horrible, terrible, no good, very bad people. On the bright side, they were very polite to us every time we called to try to resolve this issue. We still had to file in small claims court, but at least they weren’t rude to us.

In a word — UNPROFESSIONAL (see: rude, short, offensive, and swearing at me on the phone unprovoked)
I had scheduled time for my wife and I to go to an open house (10:00 — 11:00 am) at one of this company’s properties. Even though it was an open house, I called the day before to confirm and was told (dismissively, at that) that they’d be there the next day as the ad said — click.
I showed up with my wife at 10:45 as I told the leasing agent (Nick) that I would. The house was locked up tight, no one was there, and I was glad that this was only one stop of about 9 showings we had scheduled that day because if I’d driven out for this no-​show, I’d have been more put off by this company than I am now with no contact.
I did what any sane and normal person would do, I called the number on the rental sign to see if the agent had left early, or if I’d crossed my wires and needed to re-​schedule the showing. I asked for Nick when the ‘answering service’ picked up, and was asked who it was. I stated my name and the purpose of my call, they asked me to hold, and came back on the line to say he’d have Nick call me back. I asked the ‘answering service’ if there were a direct number for Nick since I was standing at the home and didn’t want to leave if he was nearby, or if my times were off and he’d be here soon. The ‘answering service’ told me they’d have him call me. I asked him to hang on a moment and let me speak, and tried to explain the situation (while the ‘answering service’ was talking over me the entire time and telling me that Nick would call me back). I stopped the ‘answering service’ and asked what kind of answering service keeps clients by talking to the prospects of their client the way he was talking to me. I was told to ‘eff myself’, and that he didn’t ‘give a s*#t that I was at the property, and several other very colorful phrases. My wife looked at me and said, ‘What the hell just happened’?
I called back figuring that most ‘answering services’ have more than 1 operator, and that I might have better luck getting answers from another operator. No luck, the same guy answered, so I just hung up. To my amazement, I received a call from the same guy no more than 30 seconds later and he continued his profanity laden tirade, causing me to hang up about 5 seconds into it. Easy enough to make the connection — this was no answering service, but the company representative — unbelievable!
Fast forward to Monday morning, and my call to talk to Nick to find out what had happened over the weekend with the Open House I’d confirmed with him on Friday. I was told that something came up and that he didn’t make it. Yeah, thanks, I already know that, Nick.
On the bright side, I was able to see what kind of company this is before entering into agreements and having to deal with them on an ongoing basis as a tennant. Seems that a number of other people posting here have entered that unpleasant swamp — unfortnately.
In closing, avoid the Jackson Group Property Management Company, unless you want to be spoken to poorly and told to go eff yourself.

They are terrible. They are totally on the landlords side (of course), and when they get a chance to prove it they do (like having tenants sign a 364 day lease when they enter on sept 2^nd — and pretending they did not know the SF rent ordinance protects only 1 full year tenants while they boast they know all the laws on every website).
Oh, and they don’t show up at the open houses, don’t know the properties they manage, and their staff is somewhat nice but stupid.

Rest assured, I am in no way employed nor was I coerced to write a review. I insisted, because John and Nick at the office were so flexible and great. We changed our move-​out date numerous times, and they were accommodating and totally cool about it.
We received our entire security deposit back, which is really rare in the city. The staff was great, and I was really happy with them!

I have had a great experience this month with Jackson Group in leasing an amazing loft in SOMA. They’ve been professional, detailed, and attentive to my inquiries and leasing process.
I am quite happy with their work so far! :D
Nicolas Smith

Jackson group is the worst property management I have ever deal with. Laziness and bad attitude pretty much seem to be the norm for everyone in their office. I wish there is a way the tenant can directly comment on their service to the owners.

No rambling story here, just a comment that i’ve rented from J.G. for several years and they are decent. Like politicians, all property management companies are going to have a certain scumbag element to them. But Ray (the head guy there) is reasonable, helpful, and up-​front. Repair issues generally get fixed in one or two phone calls. I give ‘em 3.5 stars.

Multiple phone calls that don’t get returned, threatening notices served for late rent (even though you paid two days early), and just all around contempt for tenants.
If you’re going to complain that the law is on the side of the tenant in San Francisco (which it is, thankfully), then don’t be in the residential property management business. Period.

I must say, I have a really soft spot in my heart for Jackson Group Property Management.
When on the hunt for a puppy-​friendly apaprtment in April 2006, we stumbled upon what sounded like a too-​good-​to-​be true location (& price!) a block away from Alamo Square. There seemed to be some kind of miscommunication between the owner and the Jackson Group in terms of showing times for the weekend, since what I presumed to be a 2−3pm Open House time on Sat-​Sunday ended up being changed at the last minute (the Friday before the viewing) to 11am-​12pm instead.
After a call to confirm the showing time, we show up at 11am, and are eventually let in the building by a very sleepy looking individual who sort of comes stumbling out of an illegally parked silver Acura a few feet from the building entrance.
We take a look around. We love the place. We are the only ones there. After about 10 minutes, we tell the JG representative that we definitely wish to take it and want to know what steps to do to apply.
«If you guys are pretty sure, go ahead and fill out the rental forms on our website and fax them in later today. I’ll go ahead and shut down since no one else seems to be showing up for the open house.»
We leave and fax our application, credit reports, tenant resumes in. We call and leave a message at JG saying that we’d be there Monday morning to discuss the application.
The next day, for kicks, we return since we wanted another peek and since the Open House, after all, was scheduled for Sunday, too. Craigslist said so…
The folks waiting to see it are something like 20+ deep. We wait. And wait. And wait. Somehow a prospective tenant gets through to JG to find out if anyone’s supposed to show up. She’s visibly irritated and lets us know the outcome.
«They say apartment’s been rented already.»
JG, you rock!
In all fairness, they’ve been a pretty decent management company — quick to respond via phone or email, and reasonable about our rent checks. Since checks have to be received at their Balboa St. office, they allow us to cut a series of 6 – 12 months’ worth of checks which they cash around the 1^st-​5^th of every month. Their website is also very useful and contains a variety of online forms, showing schedules and vacancies… they’ve additionally recently implemented an online payment system (which we had not used since there is any extra charge).
I’m a bit bummed that since our building has changed hands, they are no longer our Property Managers.