Kate Spade

I absolutely love this little Kade Spade store in the heart of Union Square. I come visit this store all the time whenever I am in SF. Yesterday, I came here specially to try in some sunglasses but to my dismay, it is closed! Gone! The store is gone! I was so sad :(

Cute shop in SF to wander around in. The clerks were friendly and willing to chat and answer questions. Friend and I weren’t there to buy anything, but it was literally a colorful way to while away a few minutes.

The girls that work here are super nice and friendly, and very helpful! This location is much better than the location nearby in the Westfield mall.

I needed to find a gift for a bridal shower and had viewed a couple of things online at Kate spade so I decided to stop in and look at them in person. I was greeted with a huge smile and welcome by the doorman, 1 star. The store was beautifully displayed and clean, 2 stars. Ashley was the girl who helped me and was super nice, welcoming and helpful 2 more stars. She was super patient and took the pieces out of the display case for me, helped me try on this and offered her own advice since she also had a bridal shower to go to that same weekend. Checking out, she printed a gift receipt and boxed the bracelet I ended up getting without me even having to ask! The bride loved her gift and I want to give a big thanks to this Kate spade store and the amazing Ashley!!!

I love how bright and fun Kate Spade patterns are. The handbags and clothing line is pretty expensive, but I think the wallets, jewelry, and accessory prices are reasonable. They occasionally have good sales online and in store, especially around the holidays. Sign up online for their mailing list and you’ll receive 15% off your first purchase.
This location is a little smaller than the one in the mall but has a good variety in stock. The customer service seems to vary. I’ve experienced times when the staff was very friendly and helpful as well as times when they seemed disinterested and only talked amongst themselves.

I heart the Kate Spade brand and was elated when my friend also wanted to hit up this fantastic location in the heart of San Fran’s Financial District.
My initial reason to pop in was for a whimsical little laptop cover for my new Macbook but they didn’t have any inventory to fulfill that need. I as actually planning on ending my visit there but the charm of the staff and lure of the adorable merchandise resulted in the purchase of a sporty new white watch ($ 150) instead. The merchandising and layout of the store was dead on and little details like complimentary desserts and refreshments were a nice touch.
However, the biggest edge that this store had was the doting and authentic staff. I never felt as if I was being «sold» and thoroughly enjoyed the interaction. This also resulted in my friend also purchasing a lovely watch too. A true testament that fabulous customer service can go a long way…
The jewelry collection here is quirky and cute — totally gift-​worthy!
Unilocal365#38

Kate Spade is my homegirl.
I love the simplicity and the cute fabrics and prints. I love that I can throw ‘em around and beat ‘em up and not have to freak out if something happens to them because they weren’t THAT expensive. They weren’t cheap, but I’d feel comfortable throwing them around a little bit.
Some of her recent stuff is a little TOO off the wall for me, but I don’t think I’ll ever get tired of the clean lines and simple patterns.
The store itself is FREEZING cold (or it was the other week when I was there) and those salesgirls were ALL sorts of overeager. So while I love the brand, I kind of want to give vicodin to all the store’s employees… and then blast the heat.

Despite other reviews regarding customer service, I had a great experience here. I was a little cautious after reading the Unilocal reviews since I needed to repair the zipper on a coin purse that my friend had gifted to me. I only used it for a week or so and the zipper came straight off the purse for some reason and I couldn’t put it back on. Brought it to the sales associate and she was very helpful. She talked to the manager and they replaced it to one in a different color since mine wasn’t in stock anymore. All in all very easy transaction and great experience.
Didn’t actually purchase anything that day, so I am giving them 4 stars for now, but after my experience I’d definitely go back to this location if I’m looking for something to buy from Kate Spade.

Let me start by saying, I love all things Kate Spade. I am a BIG fan of the brand and all that the company represents. However, I do NOT like shopping at this particular location, at all! The lack of amazing customer service provided is embarrassing.
Shopping is all about the experience. If a person is walking out of a store 1) empty handed and 2) bummed out, this is bad news! Common sense, here.
That being said, with another location a few blocks away at Westfield; where Jessica — yes, first name basis — sends you personalized emails simply for doing a lap around the store, I refuse to go back to this location. What a pity!
Step it up, Kate Spade, Grant St. — you should be ashamed!

Ok, when it comes to brand names like this you can’t really Unilocal based on products. I mean, it’s Kate Spade. You can get their stuff online, in Bloomingdales, Nordstroms, etc etc. So, what I’m saying is this rating is based purely on customer service.
I walked in on a Sunday afternoon. I’ve been under the weather but was on the hunt for a new purse. I had been down to the Kate Spade in Westfield and the girls there were super helpful. However, I went up here to see if they had a great in-​store selection. So I enter.
…
…
cricket?
Nothing. No «hello» no «need help with anything» — nada. Zip. zero.
Maybe this is because I was wearing jeans, blue sneakers and a plain black sweater and ponytail? Because I wasn’t wearing makeup and high heels? Who knows. But I was in that store like AT LEAST 30 minutes and NEVER did anybody speak to me. Oh, and there were like three of four people working there and like four of us in the store. No excuse. I felt like friggin Julia Roberts in Pretty Woman or something. Seriously, I felt like some sort of wilda-​beast.
So what did I do? No problem, walked down the street back to the Kate Spade in the mall (which has just as much of a purse selection, if not more), walked in, was instantly helped, and bought a purse.
I don’t know if they work on commission or each individual store has to earn a certain amount but this store 100% lost out on real business because of the lack of attention. Go you.

I AM NOT COMING BACK AGAIN !! Horrible service…
We went in yesterday for a coin purse for a friend, one of the sales came up and bring out the one we have reserved from the phone, but found out that there was some scratch on the bottom of the purse and we try to ask for another one, end up the sale told us that THERE ARE NOT THING IS PERFECT !! and said they went out of stock on this model, the one for display will be the last option, but the display even worst (some paint already fake out)… So then we ask the sale to call the store over at Market street to see if they have it, then she walk into the back (storage room) to pick another one out from there… so basically that mean is in the beginning she just don’t want to go in there to spent time to look it up for us and told us that there is not thing is perfect !!
Her service and the way she look at us is horrible, just like we could not afford that.
Also selling a defective item with horrible attitude to a customer, it won’t be a option for me to go back to this location.

I wish there was an option for no stars.
I went in today to exchange a pair of shoes. I tried them on in the store, bought them, but when I put them on to leave for work gar next day they were too tight. I put them back in the box and called to put the bigger size on hold.
I went into the Grant store and the manager was horrible. She said «these are worn, there is nothing we can do. You’ll have to find a friend to buy them off of you.» As a very loyal customer (and I consider myself an honest person) it was extremely hurtful to have the store manager tell me I’d just spent over $ 200 on shoes that didn’t fit and I’d have to eat the cost because I was lying about having worn them.
She told me there was nothing I could do, no one I could talk to, and essentially I’d have to leave. She was so rude that I began crying in my car once I left.
I understand her concerns about fraud, I used to work in retail, but all I’ve never been treated with such contempt in my life by another person in retail, let alone the store manager.
Thankfully the manager at the Westfield center store remembered me and was nice enough to let me exchange them. When trying to cultivate loyal customers usually honey works better than vinegar, and I’ll never go into the grant store again.

Kate Spade was the perfect solution to my question of: What can I get my bridesmaids as a gift for being in my wedding?
I knew I needed to get them something that would make them say «oooh» but that I also couldn’t spend a crazy amount of money. I found some absolutely stunning earrings on sale at Kate Spade that solved both needs for the gift. They also came in a cute box with a pretty bow that all the girls can keep for storing jewelry.
Also, if you sign up for their newsletter list, you’ll get a coupon for 15% off your first purchase.
Awesome deal and great solution for gifts that you want to be super special.

This is a great store for women, not so much for men. We were referred to this store by an associate at their sister store on Market because she thought they carried Jack Spade merchandise.
It turns out they used to but removed those items to make way for a Jack Spade store that is allegedly supposed to open in San Francisco soon. With that said we were pleased by how helpful the sales associates in this store were and are willing to give the new Jack Spade store a shot when it does open.

Yesterday I made my final purchase at a Kate Spade store. They have forever lost me as a client. I am extremely loyal to places where I feel welcomed. Yesterday that all changed.
I have been was quite the Kate Spade whore until yesterday. I moved to the city four years ago and in that time I have accumulated a plethora of Kate Spade items. I have seven handbags along with their matching accessories; two baby bags; all of my winter sweaters. My flower vases are from Kate Spade as well as all of my plates, glasses and mugs. I have easily spent over 10k during these past four years, mainly at the Kate Spade on Grant Avenue in San Francisco.
Being so busy this year, I had not made a trip to the store. But these past two months I have made up for my absence. I have spent over 2k, purchasing three wonderful coats and two bags.
Unfortunately I accidently tore the lining in one of my new bags. I went back to the store the following day to purchase another coat and matching hat. I was hoping they could help me with my torn bag; possibly letting me exchange my bag; or letting me purchase the floor sample at a discounted price; or possibly a gift card for me to use on a future purchase; just something. In addition to spending a lot of money already during the last few months, I was there to spend another thousand. You would think that they would do something to help me out considering how much I have purchased there over the years (my torn bag was around $ 200).
Instead I was stuck talking to the most curt store manager. No sorry; no empathy; just an abrupt NO; too bad. And she did nothing to hide her annoyance when I asked her to discard my torn bag, like it was putting her off. Then she just disappeared, not interested in helping me with my current purchase. I was the only customer in the store and she felt it was more important to stand in the middle of the store doing nothing at all. As I left the store (remember, I had just spent over a thousand dollars), she did not even have the common courteously to say good bye, thank you, or have a good day…
My friends last night were trying to convince me to go to another store and make up a story so that I could exchange my bag. But it is not who I am. I could never do such a thing. I guess honesty does not pay off. I don’t think I would be so annoyed if she were at least nice and personable. Her approach to customer service has a lot to be desired. I really don’t need to be treated so poorly when I am planning to spend a considerable amount of money. I will just go elsewhere in the future.
I was so disappointed with my recent experiences that I wrote a letter to the Public Relations person at their corporate offices in NYC. No acknowledgement whatsoever. Wow. Their true colors could not be more aparent.

This review is for the Jack Spade collection. Customer service gets 5 stars but I have to deduct one star because they don’t have a large selection of Jack Spade. I know, it’s Kate’s store, but still!
Customer service is excellent. The sales associates are so honest with me and make terrific color/​leather recommendations. I kinda know what I want before I walk into a store so I like the fact that the SA’s aren’t toying with me. Thanks!

So I live in the middle of no-​where and when I was in SF and stumbled upon Kate Spade I had to go in, and then I decided I had to buy something. I was considering a few things and since it was early in the day, to return later (therefore not having to carry it around all day). I returned later and made my purchase. They couldn’t give me a tax-​free price (Oregon!) in store but could send it to me for price without tax– which turned out to be great. Aside from the lack of instant gratification, everything was great.
It arrived about a week later in a tattered looking box that had obviously been used a few times– but I guess that’s called recycling. My purchase was perfectly intact.
It’s a good thing I don’t live in SF or near a REAL Kate Spade store or I’d be broke. Also I have some sunglasses and I love them (and have loved them for over a year — cross my fingers I don’t lose them!)
It’s a luxury boutique store, they are going to discern over real buyers and looky-​lous– that’s just retail-​life!

I’ve had my eye on a pair of all-​purpose black pumps (named Karolina) for a few weeks and I’ve had that line from «Shoes» in my head the whole time… you know…“These shoes cost 300 f-​ing dollars… let’s get ‘em!” Indeed. This is a splurge, and I don’t usually fantasize about shoes, but then I decided to find a replacement pair that fit my budget. I thought I could get a pair of boots and a pair of pumps, each for about 150 and feel great about getting 2 pairs of shoes instead of my one pair of splurge-​tastic ‘Spades.
I gave this endevor an honest effort and was disappointed at how difficult it is to find that perfect shoe. Macy’s didn’t come close. Bebe no. Charles David no. Guess no. Nordstrom no. Aldo, almost broke my ankle trying on a pair. No. Those were all «no» to pumps… I did buy 2 pairs of boots max-​ing out my budget. But did I stop there? No.
I marched over to the Kate Spade picked up my fantasy shoe and bought the pair! AND it was 25% off. Why? Something about a recession. Hey, I know the times are rough, but I just got $ 75 off my dream shoe. Make the most of the recession kids, what can I say.
The sales associate was very helpful and friendly. :)
In my 1 min of waiting for the second half of my perfect pair, I noticed a great coat, some cute bags, and some beautiful jewelry. I didn’t dare entertain the idea of buying anything else, but it’s there and I’ll be back for more!
Really, I’m just a patriot. Obama wanted me to buy those shoes.

Since there is no Jack Spade retail store in town (Why not, Kate and Andy?), I have to settle for my bag fixation at the Kate Spade store in Union Square. While they don’t have nearly as many men’s items as their store in SoHo (
), they do have some of the classic Jack Spade styles, not to mention a Jack Spade ping pong paddle carrying case (yes, I own one).
But I’ll tell you what, I actually enjoy browsing around the women’s section of the store. What can I say, I’m a sucker for classic preppie prints and Nantucket imagery, bags and shoes that seem to be modern updates from a Fitzgerald novel. In my opinion, Kate Spade is already one of those classic brands, and her products are those can count on aging gracefully and with effortless style.

I won’t repeat what everyone else has seemed to say that the price is worth her simple and clean lines.
She has cultivated an image and a look that is fun yet functional and pretty without being obnoxious.
I usually satiate my Kate Spade fix online, but I found myself walking by the store one day and decided to browse.
I had just scarfed an awesome pizza bagel from Posh Bagel (god bless!) down the street and was unaware of the poppy seeds from my everything bagel stuck in between every other tooth, like they had planned it that way.
I had also just browsed the Paul Frank Store around the corner and realized I’m 30 years old. I’m 30 years old. I really don’t know if I can pull off a baby-​tee with a pickle on it.
I had also forgotten I had just gone to the gym and had made the decision to shower when I got home.
So yeah. I walked into Kate Spade reeking of everything bagel and body odor, wearing sweat stains like they were going outta style.
Kate Spade has cultivated an image… that is most definitely not me.
I browsed anyway. While I’m not a fan of the metallic gold thing she has going on every once in awhile, I am a sucker for the Larrabee Prints/​Dots and the pink/​green leather.
A wonderful, sweet, attentive gay boy even went to the stock room to bring things up and show them to me.
Even though I could have been mistaken for homeless.
That, my friends, is equal opportunity customer service.
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Update 11/​08/​2007
I walked into this store, once again, dressed like a scrub, and made my first in-​store purchase.
The staff, yet again, while I was all scrubbi-​fied and all, was quite helpful and pleasant.
I couldn’t say the same for The Kenneth Cole staff who wouldn’t look twice at me, even as I pranced around their store with a $ 400 purse.