Lash Lab

My daughter gave me a $ 219 Christmas present for a set of lashes at lash lab.
To say that I was very very disappointed would be an understatement first of all the $ 219 set is only for every other lash. This is something that they were not aware of and I think had they known they would’ve reconsidered the $ 219.
When one of the lashes fell off when into my eye and scratched my cornea I called the lash lab to see if I could rearrange my next appointment due to the fact that I was recovering from a scratched cornea.
When I called the owner was polite but condescending talk to good talk and in the end what actually happened was nothing there was no any kind of consideration for my pain or suffering there was no trying to make things right or better the rules never bend and they are very expensive and in my opinion the service was less than professional I am an older woman and I felt that because I am an older woman they weren’t that excited to see me I believe the lash lab is a place for Hyppa slick cool hipsters or marina women who have lots and lots and lots of money I wouldn’t recommend the lash lab to my worst enemy
No stars

I was nervous to try eyelash extensions for a second time only due to my first experience being such a nightmare! However I’m so glad I did the lash lab is the Rolls Royce of eyelash extensions hands down!
There really is a drastic difference in quality and technique so don’t let a previous negative experience stop you from having the lashes you’ve always wanted! Come give these talent6ef ladies a try you wont regret it! I DON’T! !!

I’m a super newbie when it comes to lash extensions and didn’t really know what to expect at all from this whole experience. My goal was to just look a little prettier than my usual self, but not go over the top. I popped my lash extension cherry with master lash artist Marnie and she just made my stick straight Asian lashes look luscious but real. My main concern was that I often am allergic to cosmetics and my eyes get very red and sensitive. Marnie had an amazing bed-​side manner, walking me through the whole process and knowing what to expect each step of the way. And as for my concerns about hypersensitive eyes? I didn’t have this experience at all. It might be the glue, or the technique, but my eyes felt fine! And for weeks after I got many many compliments. Other people would just look at me, and say «I never noticed how pretty your eyes were». Definitely worth trying, if you have a special occasion to attend.

Best set of lashes I have ever had! I got them done for Halloween thinking I’ll take them off after two weeks and now I can’t imagine not having them. The best part is I don’t feel like I have to put as much eye makeup on as I’m used to wearing because they totally make my eyes pop and at the same time they look so natural. I get so many compliments! I’m very pleased with the staff and how beautiful and glamorous the place is inside. Thank you lash lab for an amazing service and experience, I’m a customer for life!

DO NOT go anywhere else but Lash Lab.
Trust me i have been getting mink lash extensions for 2 years straight. I have been to up to 5 different places in SF that offer «quality lash extensions» from Lashfully to private bookings that come to your home. None of those places begin to compare to the quality in not only the mink lashes but also in the expert application
If you are looking to actually invest in lash extensions that will not interrupt the growth cycle of your lashes then definitely go to Lash Lab.

The first time I went to Lash Lab, I was very impressed. I liked my lashes and was shocked at how quickly they were able to get them done. They did get a bit of solution in my eye, that burned a bit and left my eye red for a day or so-​but it went away like they said it would. However, the 2^nd time I went to get a «fill,» and they double charged me! When I called to dispute, they stated «Well it was $ 99 for the fill, and then you upgraded to the DIVA, so thats another $ 100.» When I asked why it was $ 200 just for a fill (when they normally stated it was $ 200 for JUST the FIRST time), they tried to explain why the DIVA required more work-​even though I was still done in half the time. I just don’t understand how they can charge $ 200 again for adding a few lashes-​i think it should be more-​but they should let you know about the charges upfront. $ 150 would have been more reasonable. FURTHERMORE, I had an appointment on Tuesday afternoon. I realized I would be traveling for work on Monday evening, so I called and left a voicemail. They called me back first thing in the morning saying, «It was no problem at all to reschedule, and they totally understood.» They FAILED to mention anything about the $ 60 charge I would get (even though I called the day before.) I am definitely NEVER coming back to a place that can not be upfront about their exorbitant charges.

On a whim I decided to get lashes, of course I knew nothing about them and the Lash Lab helped guide me through what my options were, how the process works and how it would work being 8 months pregnant too! I was booked with Jessica and what a dream! I couldn’t have been paired better. Jessica is so amazingly precise, kind, patient, interesting, dedicated, honest, and just a talented pleasure. She is so gifted with working on this microscopic scale and has such an eye for what esthetically looks good on your face, you are bound to come out looking a million times better but natural.
She added just the right amount in all the right places so my lashes look real. I walked out and got so many compliments right away! Safeway pharmacist, just random people everywhere just all of the sudden say, god! You are the most beautiful pregnant woman and you are so pretty! Coincidence the compliments came right then and half the time I am not even wearing makeup! Pregnancy glow? Nope, I think not, I know its the lashes!!!
Thank you Jessica for taking pride in your work and making me feel gorgeous when I didn’t feel it before and its amazing what a few lashes can do to make your daily routine easier and how much it changes your look after…
Considering lashes, do it! Try it and of course book Jessica if you can, although all of their staff look extremely competent to me… Lash Lab is worth a few extra dollars because they use quality products and spend time with you and plain just do it right, and this is something that should be done right. I am truly ecstatic about walking into Lash Lab first and grateful to have such a great experience each time I visit. Five Stars Ladies!!!

I’ve been going to Lash Lab since October and I’ve been meaning to write a review for Deb but haven’t had the time.
Deb is extremely delicate and professional at all times. She first started me with the natural diva ($ 319) and I wasn’t sure what style I wanted so I told her to do whatever she wanted. I pretty much go in for a fill every three weeks and spend $ 99 and I love it every time. The extensions are on the pricey side but I’d rather spend a few extra bucks knowing that I don’t permanently lose all of my real lashes.
A few things to remember: (1) do not get your lashes wet within the first 24 hours (2) remember to bring cash for gratuity (3) there’s street parking so bring enough coins
Trust me, you’ll get addicted once you get them done.

Absolutely terrible!
I went to Lashlab when it was relatively new. Was asked to sign a form NOT TO WRITE BAD REVIEW ON Unilocal in exchange for a discount. I didn’t sign it but the girl who took care of it didn’t see. I almost left when they asked me to sign such document.
Then, i went on an extension session and clearly the girl was new, took a long 1.5 hours to do a simple extension that my usual place (who was unfortunately full and i was on a last minute need of extension) would do in 45 minutes.
She asked me to sign a credit card and i did all that, only to be called and harassed later because they didn’t take AMEX (which was the card I gave) and needed me to stop by again to pay with VISA. Or else, i could have sent a check.
The payment is one thing but after 4 days, all my lashes were gone. Generally they last 2 weeks in good form and 3 – 4 weeks spotty. But this time it is clearly 4 days gone.
When i went back to pay with a visa, i didn’t have any lashes left but they didn’t offer anything beyond that anyway.
I have been busy and think I should have written this comment earlier, i might have saved some other people’s money. I don’t know how many of the good reviewers had to sign a non-​criticism form.

Randomly discovered this place on nye at Westfield and was so excited to get lashes for an event that night. Girl was really nice and applied the lashes and they looked great. Of course then I trusted the product so happily paid for the upsell to get the whole kit. Not even two hours later the lashes fell off so no way was I risking wearing them to the event and losing my fifty bucks. I called the toll free number and the girl that answered said I couldn’t return them and was very short and uncaring with my problem. Do not patronize this place, they sell overpriced crap and have horrible customer service!

Ok, so it was pricey. 310 for a full set of lashes (the diva kind– where they do every lash), but the woman who did my lashes finished in under two hours, and they look gorgeous! I love the lashes because I don’t have to put on makeup and I still look somewhat put together… The boutique itself was quiet (it was 7pm) and I was able to take a little nap while I had my eyes closed.

I have been getting my lashes done here for over 3 months and every time I go I’m thrilled. Missy takes the time to understand what I want and executes gently and beautifully. With these lashes I don’t need to wear eyeliner anymore. Thank you for this!

Went to the kiosk in the Westfield mall. Although the ladies were nice I felt they pushy and tried to get me in and out as quick as possible. If they trim lashes for you becareful, I think one of the ladies trimmed one of the lashes in a weird way and now one side looks shorter than the other.

EYE LASH EXTENSIONS? It used to freak me out a little bit because I’ve never gotten it before BUT THEN I had friends who got it done consistently and a friend who was licensed and constantly went to school to keep updating her skills (something every licensed professional should do anyway).
My first time ever getting extensions placed on my real lashes was in August 2012 when I lived in Southern California with Jasmine (
). I moved to San Francisco in September 2012 and would fly back and forth to see my clients and specifically schedule to see her.
I started traveling a lot to different states so I really needed to find a great amazing place for my lash extension IN SAN FRANCISCO.
TRUST ME, YOU PAY A LITTLE MORE FOR QUALITY SERVICE.
I tried other places and was unsatisfied. WHEN I FOUND LASHLAB, I FELL IN LOVE.
— — — — — — — — — — — — — — — —
PROFESSIONALISM — I called and Arlette was very professional. She broke it all down for me very clear and I was impressed. Sometimes trying a new place is very nerve wrecking but she was very patient and answered all my questions. She gave me options and it was all up to me to decide what I wanted. She gave me directions AND I received a reminder text message about my appointment.
VENUE — Great design, very cute, modern, it’s actually very clean and you’ll see that they are thoughtful; there’s water, mouthwash, lotion, make-​up remover, etc, etc, etc. They also mention that the restroom is available if you need to use it.
SPECIALISTS — DEBORAH & HILLIE !!! My first time was with Deb and she was amazing. My schedule changes and I travel a lot so I switched back and forth between Hillie and Deb.
DEB — She is very friendly and I love the way she does my lashes. The first time with her, I tried Natural. They were done right, just like how they’re supposed to be. NO ITCHING, NO ANNOYING FEELING, NOTHING BOTHERED ME. Everything was perfect I just wanted to have more so I decided to get the DIVA. She makes sure every single healthy lash has an extension!!! LOTS OT PEOPLE THINK MY LASHES ARE REALLY «REAL».
HILLIE — They are actually friends not just co-​workers. Whether its Hillie or Deb my lashes look amazing, you won’t tell the difference on who put them. I love the way Hillie does my lashes too. She puts the lashes on layer by layer to make sure every single lash has an extension, then when she’s done, she does final touches.
I seriously cannot do without my lashes. I usually go to HIllie now just because my schedule has been working out like that. I went to Hawaii 3x this year and my lashes never came off even after surfing or all the traveling I do. I will actually see her tomorrow and I am all booked for the whole rest of the year. I know they used to do make up as well that’s why they always both look cute when you walk in to get your lashes done. Also, Hillie will let you know her true opinion whether how curly or long you want your lashes.
EVERYONE THINKS THESE ARE MY «REAL» LASHES — THAT’S HOW YOU WANT THEM. MY BF THOUGHT THEY WERE REAL FOR MONTHS WHEN WE FIRST MET!!!
THE PRICE — I HAVE BEEN TO CHEAPER BUT NOT SO GOOD PLACES. I KNOW OF OTHER PLACES THAT ARE EVEN MORE EXPENSIVE. THIS IS THE PLACE TO GO.
ALSO — I get the Diva not the mink, I’ve never tried mink because I just like them thicker.
TIP: It takes a while to find parking, so get there ahead of time. There’s also a parking garage nearby.

After having researched lash extensions months before, on a whim, I finally decided to try out Lash Lab. Spontaneously. I called earlier this month to see if I could make an appointment for the same day. They didn’t have any openings, but they made every effort to get me in as soon as they could and they really did. In 45 minutes I was laying down in a comfy bed.
I was greeted by Arlette, their very sweet and knowledgable manager, and she got me settled in — telling me about the process and showing me to my booth with Missy. She did a great job and didn’t upsell me on Mink lashes because I really didn’t need them. I didn’t know what I wanted exactly, and told her to just do what she thinks is best and not make it look too unnatural. And she did just that.
The one thing that I recommend to everyone interested in trying out Lash Lab, or any lash extension salon, is to do your research and really follow the care instructions to a tea. If your makeup remover doesn’t say if it contains oil or not (like mine), don’t trust it. I accidentally used an makeup remover that I believe contains oil and sadly it took off quite a few lashes, but luckily they still looked great!
I can’t wait for my follow-​up appointment tomorrow. And SO happy that I spend less time getting ready in the morning. It is so worth it. Thanks Arlette, Missy, and Lash Lab!

I appreciate Judy the owner reaching out to me. Thank you for offering to refund the cost of my strip lash, but it is not necessary.
Thanks!

Red, puffy, painful eyes and all the lashes fell out is what $ 250 got me. What a sad experience this was. In brief, I underwent chemo for breast cancer which ended in October and my lashes are slow to grow back fully. LashLab said they could do it but that my lashes were short so wouldn’t get the normal fullness of extensions. But they took my money and said no problem, would still work and there’d be a noticable difference in lash appearance. Four days later, most of the lashes fell off (I was EXTRA diligent with care). Went back in a few days later and they filled them, free of charge (they’re supposed to last 2 — 3 weeks, not 4 days). This time, I developed a major allergic reaction to the glue. I couldn’t sleep, it was so painful — looks like I have pink eye, they are swollen and itchy and red and mucusy.
They did warn me that 20% of people have allergies to the glue. They did tell me that if I fell into that percentage, they wouldn’t refund my money.
All I know is, I paid $ 250 for a service that didn’t work and now look awful and am in pain and was not refunded. I“m simply a girl who has been through a hellish experience with the cancer wanting her lashes back. But the saddest part was the conversation I had with the owner when I called in about the allergy. It was a long, rambling defense — a play by play recap of what they did right. I barely got a word in edgewise — the owner talks A LOT and doesn’t understand that effective communication goes both ways, listening is 50% of it. The clincher was how she ended the call saying her feelings were hurt. I’m still reeling from this. her feelings were hurt??? I absolutely believe they wanted it to work, I don’t think they are bad people at all. I was warned that there could be an allergy. But honestly. her feelings were hurt? Come on now. That’s a slap in the face to a customer who has lost out so badly.
They shouldn’t have taken my money in the first place, should have said my lashes were too short and to try a different route. They should have refunded at least 50% as a make good. I speak to a lot of ladies in my breast cancer circuit and will pass on my experience to them and to all my friends in the PacHeights/​Marina area. It’s the only recourse I have to ensure other people don’t go through something similar. I wouldn’t be surprised if they respond here with more defenses which should serve as case in point.

Weren’t born with full long glamorous lashes?
Don’t worry ladies, because now you can buy them.
Lash Lab is beautifully done. Like walking up to an apartment or boutique on Union, with chic white interior with black trim, hanging chandeliers and lounge, with rows of sleeping women, waking up an hour later, more beautiful and feminine, than when they walked in.
This place is a little more pricey than some other places that you might find, but they pride themselves on proper placement of the lashes, so when they do fall out, you can maintain healthy lashes. Definitely top notch service and they didn’t damage my real lashes.
Lasts about three weeks. Great for special events, summer getaways where you don’t want to bother with make up, or everyday.
Lashes just make you feel pretty. Go ahead and treat yourself… You’re worth it!

Actually, I don’t know why I haven’t written a review long before now. Lash Lab is awesome. Great — no absolutely superb customer service.
I only get my lashes done on special occasions. The experience is so wonderful, I wish I could get them done all the time.
Susana was absolutely fabulous. She was gentle, meticulous, and did them exactly how I asked for.
I would highly recommend this place. They are worth every penny.

I’m no newbie to lash extensions and super hard at being pleased, but this place exceeded my expectations on many levels! I was seriously «wowed» when my artist showed me them in the mirror.
I was so lucky to walk in as Deborah was getting no showed by her client (her MAJOR loss)!! Although they just work with appointments, they did take me in.
The owner was sweet to keeping checking my car at the meter. My artist is def super talented. If only I could take a picture, they look like I’m wearing falsies from MAC. Obsessed!!!