Laundry Locker

Great Service. Fast response, accurate, quick turnaround. Couldn’t ask for more!

Not only are they incredibly convenient and easy to use, but Laundry locker consistently has great customer service! The one time my order was a few days late, they discounted me to make up for it! They are always quick to respond and make my life easier :)

Terrible service, we have been chasing them for over a week to have our clothes returned to us. They promise to call back and never do ! We still don’t have our clothes back !

I’ve used Laundry Locker for four years. Unfortunately, what started as a great company with great service has turned south. I will now stop using LL in favor of my local cleaner. Here are my reasons:
1) Poor service. While other wash & fold services understand how to organize clothes so that it’s easy for the customer to file away at home, LL just can’t get it right. LL haphazardly mixes your tee shirts with undies with socks with towels, etc. What this means is that you have to spend 10 minutes organizing before you can start filing your clothes away. Despite multiple calls, they still can’t get it right.
2) Inconsistent service. Sometimes your laundry doesn’t get picked-​up; sometimes it doesn’t arrive clean the next business day. Most of the time it does but the inconsistency is maddening
3) Special discounts unfair. My girlfriend has an account with LL and uses them very inconsistently — perhaps once every three months. What does she get? A 25% off «we miss you» coupon. What do I get after religiously using LL every three weeks — nothing
4) Politics. Don’t blame the ACA (Obamacare) for your recent price increase. Stop whining and just do it. Here’s an excerpt from a recent email —
«Now, starting December 1, we are required to provide full-​health care to every one of our employees. While this is of course a win for our employees and the health of the business overall, it is unfortunately a large increased operating costs within an industry with very slim margins. In order to remain a San Francisco business and continue to provide the best working and living conditions for our employees we find it necessary to administer a nominal three-​percent surcharge on our dry cleaning and laundering services to help offset these expenses. »

Love Laundry Locker! Just hand the bag to our porter office at NEMA and back the next day. Customer service was very helpful when I called. Highly recommended!

I have given up with Laundry Locker. I love the idea and the convenience but the quality is sub-​par. Even though I always request no starch, they apply starch. And the shirt fabric just feels as if it is being over processed. The collars and the cuffs are poor, which almost always require me touching them up. In the end, I will get in my car and drive to my previous dry cleaner. What good is the convenience of delivery if you can’t wear the shirts?

I love laundry locker! While its not the cheapest alternative, their customer service is incredible, and the convenience beats walking in the cold or rain to my dry cleaners which is 7 – 8 blocks away in the mission. They always follow up with questions and love the pics they take of each item in your order that they post online!

I’m definitely a fan of Laundry Locker. I used to put off taking my clothes in for dry cleaning because I could never get to my cleaners before they closed. Now I drop off and pick up my clothes whenever it’s convenient for me! I’ve been using the service for almost a year now and have no complaints.

I have been using Laundry Locker for about 6 months and could not be happier with the service. I originally found Laundry Locker when searching for an environmentally friendly cleaner. If you’re like me and don’t want to wear a shirt that’s been bathed in carcinogens (perchlorate, etc.) for 12 hours, this is probably of value to you as well. Their website gives a good overview on the practices they use with regard to this. Also, the reusable bag is great for taking my shirts back to Laundry Locker and the fact that they recycle the plastic bags and hangers makes it even better.
As far as convenience, Laundry Locker is as good as it gets. I don’t have to worry about making it to the cleaner’s by 5:30 or dropping off by a certain time. Honestly, most of my pick ups and drop offs occur when I’m taking my dog on an evening walk, long after all other dry cleaners are closed. Their estimated time for getting your cleaning back is 48 hours, but my experience with getting my button down shirts laundered has been that it typically only takes 24 hours. Everything is automated and I don’t have to explain what I need done each time I go there.
The location that I use in North Beach is well lit and in a safe area. Also, the credit card access ensures that the building is secure at all times.
Environmentally friendly practices, quality and timeliness make Laundry Locker a no-​brainer.

I could write a 1000 word essay but all you need to know is… Excellent service! Doesnt break the bank. Very quick turnaround. Zero problems.

Great, Fast and Convenient Service. I have lockers in my APT complex, and I have received my Wash and Fold back in about 1 day. Easy to use customization to make any requests for each order.

Although I don’t have a ton of «dry clean only» pieces of clothing, when I do have clothes to be dry cleaned, I trust them in the hands of Laundry Locker. Not only is it a super convenient service, but they also do a great job. Laundry Locker is definitely a high end laundry service that delivers exceptional results. Stains are always removed, special fabrics are serviced correctly, pressing is superb, and over all, my clothes are taken care of.
Additionally, the service is extremely easy to use. Orders are submitted online, my blue bag with account ID attached to it is left with my doorman, a text is delivered when my bag is picked up, and then the very next day, I receive a text that my clothes have been delivered back to my doorman. I pretty much stuff my bag, and forget it. The next day, I have fresh clothes for the upcoming week.
To top it all off, prices are fair for the amazing service!

Laundry Locker is amazing — fast, efficient, and courteous. And the’re also miracle workers! I have a white tux/​dinner jacket that had turned yellow. I wanted to wear it to Le Diner en Blanc, but not if it didn’t look right. It came back looking as good as new!

Very convenient service: I just have to drop /​pick my clothes up with my concierge. No need to waste time going out.
Quality is also perfect so far.

Best dry-​cleaning service. We’re full time working parents. When are we ever going to find a dry cleaner open late? Convenience is everything to us. I just walk downstairs in my office building, drop it off in a locker and email my order in. They text/​email me the status of when it was picked up, what the cost will be and when its ready. The blue bag is so handy for throwing in my dirty clothes — its already tagged with my name and account ID.
They never write-​on your clothes (yes, I’ve had dry-​cleaners write our names on the collars) and the green system doesn’t leave any chemical smell. Each item is carefully wrapped on plastic hangars. You can even return the hangars and plastic wrap for recycling.
They also have add-​ons that I can purchase directly with my orders, which is hugely useful.
The prices are *slightly* higher than others, but when you consider time, cost of gas, driving, the stress of trying to stop by and hurry home to a family, its totally TOTALLY worth it.

Super convenient, really speedy service. I always have trouble find time to get to dry cleaning shops when they are open, so the 24 hour service of Laundry Locker is so nice!

Excellent service!
The best dry cleaning and laundry service I’ve ever experienced.
They even take out the collar stays and return them in a bag.

I freaking love these guys. They have drop off locations all of the city including my building.
Their dry cleaning fees are slightly higher than your typical brick and mortar cleaners, but definitely worth it for the convenience factor alone. They use green cleaning, and provides up-​to-​date status on every order. What amazes me is the «Closet Feature», all of my pieces are photographed and posted to my account so I can view and make notes with special instructions.
The turn around is typically 24 hours… and they really do a great job with the cleaning. I had a dress with a grease stain and they were able to get them right out whereas it may have taken other cleaner a few tries.
This is a brilliant service!

Fantastic service. Really, this is the best thing since dry cleaning. I drop it off, I pick it up. I go online and tell them what I want done. Voila, 24 hours later it’s ready. I had a problem once where a stain wasn’t removed, I emailed them and when I sent the pants back I didn’t have to pay. These guys are the best.

After several months of excellent service, I encountered my first problem, and the handling has been — how shall I say it — wholly unsatisfactory thus far.
I had logged on to my account, as always, to place an order for laundry pickup. order placed & confirmation email received, this little piggy left her laundry outside her door, and went on her merry way.
At the end of another productive day, the little piggy was most disconcerted to discover that her laundry had not, in fact, been picked up!
I called the customer service number, but got a recording, so I sent an email to customer service asking (a) why nobody had picked up my laundry, and (b) when/​if they were going to do so on the following day.
Said following day has come and gone.
little piggy + large bag of clothing in need of laundering + nearly 2 days of radio silence from laundry locker = very, very grumpy piggy!
–1 star for each day the issue has remained unresolved. hmph, said the little piggy.
HMPH, I say!
‘0(*(oo)*)0′