Laurel Heights Nail Salon

Horrible manicure. Unfriendly service and had to get the nail technician to redo 2 of my nails because she had applied polish all over my actual fingers. Do not go here!

I used to love this place but sadly it’s gone downhill. I expect a Gel mani to lasted at least 7 days (they claim 2 weeks but you know things happen.) My latest Gel mani last less than a day. And now on day 5 I have more chipped nails than non chipped nails. Even though this place is close by I’ll be taking my business elsewhere.

I had a mani pedi 9 days ago and I’m now on antibiotics for an infected toe. I should have known better. The lady doing my feet took a toothpick and was digging the ingrown nail of my big toe. It hurt like a mother while she was doing it, and I found it unappealing that she used a toothpick, but I thought maybe she knew better than I. Anyway, I went to the doctor yesterday because my toe is swollen and has been aching for days. I’m about 24 hours into a week prescription of Keflex (4 times a day for a week) and today I had some puss. Ugh. It’s just awful. It’s painful. I feel like hell. Praying this is kicked by the antibiotics quickly.
Lesson learned– toothpicks are for post dinner cleaning of the mouth only.

Wow!!! This place has gone down hill since I moved out of the neighborhood two years ago. The women here were so rude to me. I literally left this place in tears. I was getting a pedicure and a «regular» walked in requesting the girl who was giving me a pedicure. She told the woman 10 minutes… my feet literally just went into the water. She finished in 15 minutes… seriously. Worst pedicure ever. Don’t waisted your time or money here. Never going back.

I would give this place a negative star if I could. First of all I am Vietnamese. While I was getting a pedicure, the manicurist starts talking in Vietnamese then the rest of them start talking. They were talking crap about all the customers in the salon then my manicurist starting talking about me. I told her I was Vietnamese and that I could understand her. She said «oh yeah do you understand this!» She called me the «fat one» to the other ladies while referring to me. The pedicure was ok but I can go somewhere else and get better treatment. I am not surprised that there are other negative reviews about this place. I am definitely never going back again.

One of the great bargains in San Francisco.
If every manicurist took a lesson from Fong — the place would be off the charts. She is the ultimate. And in high demand, for good reason.
Parking can be a huge problem — especially in light of the fact they are ripping up Sacramento Street and various other streets in the neighborhood.

Yet another awesome French manicure with the Laurel Heights gals… still going strong after 5 days!

Fong is the best for sure. They always paint nails (pedicure, manicure and gel) really well. Only drawback — they don’t scrub my feet too great. Its just a pretty on the outside thing with no real scrub. Go to place because I live so close and I can scope out if they are too busy.

The lady was terrible. She didnt give me soap and soaked my feet in plain water, while i saw other people’s water was blue and had bubbles. I finally said something when she didnt use any gel when scrubbing the bottom of my feet and she said no they dont do that… then she did used a gel for my other feet but scrubbed it really hard out of spike. Then she was poking and using a lot of force with the tool while working underneath my nails… to show she didn’t like that i spoke up. In the end, I was kicked out of my chair, «can you get up. yeah you get up» when i was still drying my nails because other people came into the salon. I had to wait an hour for other people to dry their nails (while reading their magazines) in the beginning, and the service was definitely not worth the wait and not worth 20 dollars. I suggest the nail salon on sloat blvd called lakeshore nails, they do great gel nails and their pedicure lasts over a month.

The one star is based on my last visit when I received downright rude service from one of the nail stylists. Not sure why she was in such a bad mood, which is completely out of character for a nail service specialist. She frowned the entire time, did not respond to my questions, and then didn’t even pick up the tip. (Like wasn’t it enough?). All of us have bad days, but not appropriate when one is in the service business. It’s too bad because my previous visits have always been pleasant.
Message received! Not returning, luckily lots of options to choose from.

Horrible manicure! I came in because my usual place is always packed, and for a reason, they are amazing! But this place is anything but. They were all sitting around so already a bad sign in this area, but I thought maybe everyone is enjoying the nice weather out. Given they have such a great location with I’m sure lots of foot traffic from Pac Heights I’m really disappointed in the quality of service.
I went to pick my polish and found all of them super thick and old looking, the colors were out of date too, I didn’t see a single color that seemed like it came from this year. At this point they should be tossed out, they will never go on nice or dry.
The woman doing my nails seemed to go through the motions but wasn’t paying attention at all, my cuticles look horrible, there are snags and the nails are not fully filed, so they are rough around the edges. My place uses this special bonding solution that makes my mani last for a week, no joke, a week, I doubt this one will last two days.
The polish also looks bad, it’s uneven and some of it is not all the way to the edge and there are bubbles. When I pointed it out she just put on another top coat. That didn’t fix the problem but I just didn’t want to explain to her that she should start over and while at it, actually look at the cuticles and file the nails so they don’t snag on things.
It’s all in the details when it comes to mani & pedi, and up close it should look perfect, because I’m going to a professional, otherwise I could do them myself. I’m pretty sure I could do a better job than they did.
Saving grace, this was something to hold me over through a weekend wedding and then I’m getting my nails done at my usual place for vacation where I know they will do an amazing job as always.

Horrible pedi & extremely painful shoulder massage from the young girl. You know who you are. I actually yelled «ouch» a few times to get her to ease up, but she didn’t get it. Wanted to tell her to stop 3 minutes in, but didn’t feel like dealing with the hassle of arguing with them about paying for it. Staff is very rude. They are never getting business from me again.

Extremely clean facilities & tools. I’m sick of communal jacuzzi germ pools. This place uses a sanitary metal bowl with a disposable liner each time. Very patient and friendly staff. As a guy I wasn’t intimidated coming here at all. They removed all my calluses and my pedicurist took her time and was very thorough. As an athlete my feet are very important to my performance and this salon made my feet happier & healthier.

I recently moved to Laurel Heights and had to give up my old nail salon : — (
So both my daughter and I have been to this salon three times (each), and with each visit we have exchanged stories of absolute rudeness and a total lack of professionalism. I have had two mani/​pedis and one plain manicure. Each time they make it difficult to make an appointment by making you plead for the time slot you want; they make you feel like they are doing you a big favor! They are nasty and arguementative on the phone no matter how nice you are with them and you can’t even argue back because they don’t understand what you are saying! Last week while having a mani/​pedi one of the women doing my mani picked up the hand lotion and asked if I wanted a massage (because they try to push the massages, I had one the first time there); I said no thank you and she put down the lotion and was getting ready to paint my nails, at this point I said «I don’t want a massage but I still would like some hand lotion because it’s part of getting a manicure, right?» She pulled a face and made some comment to the gal finishing my pedi, they both looked at me and laughed. I don’t speak their language, so this is beyond rude! I treat myself to this relaxing experience because I work hard and I deserve it; they take away any positive or relaxing experince one might be looking for.

It all really really REALLY depends on who works on you. I’ve had the absolutely worst mani-​pedi here — it was a total disaster.
So why the three stars? FONG! She’s the best leg waxer I’ve found. She’s all business and is very thorough. Fong also has a fun disposition and is a true professional. Once when she was unavailable, I had my legs waxed by someone else there and that was a disaster.
So, if Fong isn’t there, go elsewhere. If she is, she’ll do you well.

Wow. I can’t believe how harsh the other reviews were for this place. I got a mani-​pedi and wax last week, and I left there completely satisfied. If you’re familiar with all those horror stories about spa-​pedicures, you will be relieved to see there are no jetted tubs in this place. They do bring out a large bowl covered in plastic, filled with warm water for your feet to soak, but this isn’t a bad thing in my opinion. I don’t want anyone else’s fungus or parasites eating my skin … do you?
I started with my waxing, and it was relatively painless and a clean job. I did have to ask the waxer to pull out a couple strays, but it was thorough nonetheless (plus, I’m pretty sure she was going to do it anyway, but I just wanted to look in the mirror to make sure I still had eyebrows — I HATE when they are waxed too thin!).
There were two women who worked on my nails at once, so it was an efficient trip for me. At one point, I thought that my parking meter was going to expire, so I grabbed change out of my purse and one of the ladies actually went to my car to feed my meter so I wouldn’t get a ticket. Nice, huh?
I’m kind of picky about what colors go on my nails, so I was thrilled to find that they had brand new OPI colors to choose from. It’s been a week since my visit, and my toes still look fabulous and my feet are still soft and smooth. My fingernails look amazing still, and this is a major miracle because I work with tools and metal all day and really abuse the crap out of my hands.
I’m usually too cheap to pay someone to do what I can do myself, but it was totally worth the money to have the ladies at Laurel Heights Nail Salon do my mani-​pedi and waxing. Despite what previous reviewers experienced, I was very satisfied by the service here and highly recommend going to this nail salon.

When I walked into the nail shop with my in-​law ladies and saw that there were no feet baths, I just felt sad. Small bowls wrapped in garbage bags with an inch of tepid water do not make for a soothing soak before a pedicure.
This place was busy for a Sunday morning, of course it is also the size of a shoebox. My sister-​in-​law and I both got mani-​pedis, and the moms went with just manicures. $ 30 for a very ho hum service seemed a little excessive to me. The women barely even filed and clipped our nails, and kept trying to up-​sell us on foot massages. The reason I go to Traci’s Nails in Oakland is because I love the free foot and hand massages that come with the über cheap manicures and pedicures.
I am not sure why anybody would purposely return to this nail shop, I know I will never see it again.

AWFUL.
I just had the WORST manicure of my life there! They gave me a terrible 8 minute job. She started to TOP file my already thin nails and attacked my perfect cuticles with a cuticle cutter — I stopped her immediately! She ruined my nails with her rough file. I spent the next twenty minutes sitting there at the table filing and fixing my own nails while they were babbling and staring at me.
STAY AWAY from this place.

AWEFUL EXPERIENCE…
Service: Pedicure w/​out polish
Price: $ 20
As a little treat from my very sweet boss lady, we both went for a quick mani– pedi two blocks away from our workplace. We we’re both so excited to be pampered for once from our tired working feet. Mind you that our feet really needed some TLC.
Because of the convenience, we ended going to this nail salon for the very first time. Once we got settled into our chairs, these RUDE ladies starts talking SHIT about us in vietnamese! While they assumed that I am not vietnamese, I understood everything they said.
I don’t care about all the lame excuses people give for this type of behavior. Regardless, I am not willing to hand over my money to bitches who only know how to talk bad about their customers right in front of them!
I’m not a crazy unreasonable customer. I work in the same type of industry and it really saddens me that my own people can be so disrespectful.
They have no class!
Do not come here unless you like that kind of service.

I love this place to death. I wouldnt go anywhere else.
I love the room upstairs. My friends and I to just enjoy each others company and get pampered away. Its the best. =)
I’ve also attended a small bachelorette party up there. It was cozy and classy. =)