Lids

I had a problem with one empolyee at this location. The reason why I am giving them 5 Stars is because how the company reacted and treated me after the fact. Thank you soo much William M. for assisenting me from beginning to end. What you did and how you helped me – I am a fan for life. Thank you so much for going that extra mile!

We walked into this store on a SUNDAY in the middle of the day and the door was unlocked. Being that this is a STORE and it’s the MIDDLE OF THE DAY we began to walk in. So the sales clerk starts screaming at us «SHUT THE DOOR WE ARE CLOSED SHUT THE DOOR!!!» In the rudest, most obnoxious tone ever. Wow, really? Did we just walk into his bathroom while he was taking a shit? He couldn’t just say, I’m so sorry, but we are closed, can you please come back later?

The employees working at this Lids store were so unprofessional. It was almost as if they were professionals at being unprofessional. Don’t they interview these young cats before handing them the job?
Maybe. If the manager of this store did conduct an interview, this is probably how it went down.
–
Manager: What would you say is one of your strengths?
Candidate: I am really good at concentrating. In fact, if I’m concentrating on the instagram feed of my phone, I can effectively ignore all requests and questions of any number of customers.
Manager: Impressive. What can you bring to us here at Lids?
Candidate: I am determined to defy what is conventional. Convention tells us to smile at the customers, I give them the RBF. Convention tells us to say ‘thank you’ after the purchase, I stare ‘em down. Convention tells us to be polite, and I just ain’t about that life.
Manager: Interesting. What makes you qualified for this position?
Candidate: I watch a lot of sports and I get abrasive with players who ain’t performing. I can bring that same type of negative energy to the store day in and day out. I’ll treat every customer like he just hit into a double play.
Manager: Say no more, you’re hired. Congratulations.
Candidate: Aite.
–
Despite the horrible experience with the staff, Lids remains the place to go for baseball/​football/​basketball/​hockey hats. Their prices are competitive and they’re always stocked with styles and sizes.
But seriously, Lids need to get their act together. A job is so hard to come by nowadays and yet these Lids employees are taking it for granted. The manager probably has to pull a rabbit out of a HAT (haha) to get me to shop here again.

I bought a lot of hats at this place over the years — today I walked in and was trying to find a new basecap and was asking for assistance —
The first sales person BARELY answered my question — his answer if they have a certain cap was «NO» and walked away. Then my 2^nd attempt :
” Do you have this Giants cap in black with no strap in the back? «
–NO !!! -
«I actually bought one of those at this place. …»
–ARE YOU TELLING ME OR ASKING ME IF WE SELL THIS? -
WE DON’T HAVE IT!
If my employees would treat my clients like this, I would fire them in a heartbeat !!!
But guess the «Fisherman’s wharf» neighborhood doesn’t need good customer service since most shopper’s are gone the next day!
What a lousy, horrible shopping experience!
End of the story is, I refused and WILL refuse to shop at this store, neither will recommend it ever!
Lids — train your staff!

Friendly people. Tiny store. Hats.