Lily’s Cleaners

I’ve used them for a couple of years now and never had any issues, but I recently brought in a jacket that completely lost it’s vibrant green and looked faded when I received it back. I know the jacket said that it COULD be washed, but I brought it in for dry clean service… Funny that after years of good service, one incident can change my view on a business. Maybe I would continue to use Lily’s for silk items in case of emergencies (things that obviously should be dry-​cleaned), but I am shopping around for a new dry cleaner.

After moving to a new apartment in Pac Heights, I decided to give Lily’s a try as they are a quick walk down the hill. Big mistake! One garment was ruined and another was not ready at the specified pick up time, however they did successfully hem a pair of pants.
My severe displeasure comes from the way in which they ruined a new pair of pants. I bought some slacks at Theory for around $ 250 and wore them maybe 5 times before getting a bit of food on a leg. I didn’t want to clean them myself as I was concerned I would make the stain worse, so I dropped them off. I go to pick them up, and they are severely faded, but only on the front. Having done my fair share of laundry, I am well aware that over-​heating a wet garment with an iron can cause this specific type of fading– that’s exactly why I take this stuff to a dry cleaner. I brought the pants back, pointed this out, and was told that the changes were due to fading from wearing the (barely worn) pants. I said I didn’t think this was possible and asked to see the steamer. It’s basically an iron that’s meant for rapidly steaming clothes– the kind of thing you would have used in the 50s, not a modern steamer (e.g. one that allows you to get a crease out without over heating the pants). I was shown their technique, which involved very carefully holding the iron above the pants so as not to burn them. Big surprise that they messed that up. If the issue had been simply fading from use, you would expect both sides of the pants to show some signs of wear, but it was only the front. The mistake was clearly on their end and they didn’t even offer to refund the original cleaning– so I am out $ 250 for the ruined pants, plus the cleaning fee.
Another annoyance was my shirt– I dropped it off on Monday and was told I could pick it up on Thursday. I was leaving on vacation so this was kind of important. I came by Thursday morning and was told it would be ready in the afternoon (they hadn’t specified a time). I came by Thursday evening at 6 and was told it had not arrived but would be on the truck. The truck arrived while I was in the shop, lo and behold, it was not there.
I’ve never had such a bad experience with a dry cleaners; maybe I have been lucky. In the future I will go further out of my way in order to insure that my clothes aren’t ruined.

Great place! They always done my laundry in a timely manner. Lily and her staffs are always friendly. I enjoy taking my dirty clothes there because I know they can clean it right! Oh, by the way, they open on Saturday too! It’s always a plus for us busy people to stop by and drop our laundry during the weekend!

Dropped 2 things off for alterations on a Friday, was told the would be ready Tuesday. Here we are the following Friday and one of my items has been misplaced. Reading the other reviews, I agree with the poor ratings. I’ve been using this spot for a couple months but it seems as the quality and service has gone drastically downhill, with other options in the neighborhood Lily’s will no longer be getting my business!

I brought my Canada goose jacket for dry cleaning in on Wednesday and picked it up Friday. I went home and checked the jacket and it was not completely clean on the inside. The inside still had stain residue on all 4 sides of the inside jacket. I called and they said they don’t do dry cleaning on the weekends but I was leaving on a flight on Sunday early am. She told me to bring it back and will redo the dry cleaning on Saturday. My husband brought the jacket back and showed them where all the stains are and they marked it with blue tape. So you would think they’d get it cleaned this time. It’s Saturday and I just picked up my jacket and the stains are still there, one blue tape was still over one of the stains. That only means they didn’t redo it and they didn’t care to check to see if my jacket was cleaned after the 2^nd time. She said it’s because it was a rushed service and that’s why it’s not cleaned well. I brought it in Wednesday and picked it up Friday afternoon. That’s 2 days to dry clean my jacket. I paid $ 15 only to bring it to another place to dry clean my jacket. I am very disappointed with their service and will not return.

Extremely friendly and fast service. Lily and her staff always go the extra mile to ensure all my items are freshly cleaned and arrived before pickup. They also do a great job with alterations.

I have been coming here for over a year and they are great! They always get my laundry done in a timely manor and the staff is very friendly!

Wow, best experience ever! And Lily is such a friendly and warm hearted lady! I’d definitely recommend it to my family and friends.

Unfortunately the wash and fold here has ruined 3 t-​shirts of mine with what seems to be bleach– the woman claimed that it was «color-​fade» which quite frankly is comical. I asked for one free round of simple wash and fold to call it even and was refused…
I would not go to perfect cleaners on Fillmore– they are great.

I’ve been a customer for 4 years and this place is really going down hill. It’s so sad. I’m not sure if they’ve just gotten too busy or the help they’ve hired aren’t as good. I frequently in the last year or so had issues with getting my laundry the day that they say it will be ready. I’ve also gotten other people’s laundry mixed in with mine and found things missing from mine. Also, because they do the dry cleaning off site I’ve noticed them taking the tag off where the original dry cleaner states that the spot isn’t cleaned off right before they give it back to me without saying anything. I’ve also paid for items to be repaired and then gotten home and realized that it never was repaired. I used to get discounts for being a frequent customer is Lily’s family member was there but if anyone else is I don’t get it. I’ve finally decided to find another place. Really sad about it.

Not gonna come here again, was told my dry cleaning would be ready Saturday morning, dropped it off Tuesday. Showed up on Saturday morning and only some items were there, and told to come back at 4, showed up at 4 and still not there, then had to wait for them to drive to their factory to get my shirts… bad business… no apology or lack of care about it.

I try to be really loyal to Lilys — they’re in my neighborhood and do a fine job dry cleaning, but the last 2 times I’ve arrived at 7:30 to pick up clothes, the opening employees have been 10 minutes late. Not usually a big deal unless you’re running late to work after! Lilys — please be on time!

$ 12 to dry clean a pair of dress pants, that’s all I have to say.

Lily is such a sweet lady! I love taking my clothes to her shop.
I don’t take a lot of clothes to the cleaners, but as a petite gal, I often have a ton of clothes that need alterations (denim shopping is my worst nightmare).
One day, I took about 5 pairs of pants to Lily’s to get altered. She was so patient with me as I was changing pair after pair of pants for her to get measurements to alter; I was there for about 25 minutes trying on and out of stuff. After all that, she had my pants altered to perfect fit within 2 days… 48 hours for 5 alterations! I’m impressed. I had expected a week for that job to complete, given how much traffic her shop experiences on a daily basis.
Things to Note:
— Price: $ 10 per alteration (may vary depending on difficulty of the job).
— Credit Cards: Yes, they accept them, despite there being a sign saying that they don’t.
— Closed on Sundays

I’ve been going to Lily’s since moving to the area about 3 months ago and the service has been great! I take my regular laundry in about every two weeks and they typically get it back to my in about 48 hours. Prices are reasonable too (about $ 1.10/pound). I’ve also taken suits, sweaters, dresses (my girlfriends) and pretty much everything else that needs cleaning and they always do a good job. They even lost one of my socks once, which I just wrote off b/​c it happens, and sure enough the next time I dropped of my laundry they had my missing sock just waiting for me. Well done Lily’s, well done.
Also, not sure why it says they don’t accept Credit Cards b/​c i’ve used mine twice now.

I have not been so impressed with service in a long time.
I needed multiple, rush (and rather tricky) alterations on a bridesmaid dress.
The dress was not only done right on time (Wed evening, less than 3 days later) but it fits perfectly, and the charge was very reasonable despite my rush request.
I’ll bring all alterations here from this point forward.
Highest recommendation from a picky customer.

After reading the great reviews for Lily’s, I decided to drop by and get a few dresses altered. The first dress is a strapless dress that just needed to be taken in a bit so that it didn’t keep falling down. Despite a 10 minute pinning session, the dress came back to me 1 inch too small in the chest (!). Talk about wearing a corset… The second dress that I dropped off had the opposite problem. I paid to get it fitted to my size but now that it’s back with me, I see no change in the size. Not sure I want to go back to Lily’s…I’m pretty good at poorly hemming and tailoring clothes on my own… without paying $ 50+…

After Unilocaling the one dry cleaner in my hood of JLS, it came up a star and a half, I knew I had to go elsewhere for my dry cleaning. I remembered Lily’s was right next to work and saw it got great reviews. I had about 9 articles of clothing mostly cashmere sweaters for my trip to NYC. I went in on Thursday after work and told the lady how I needed my things back before my trip on Mon. No problem. Come in anytime on Sat. Perfect!!! I was kinda worried because I saw that they were closed when I went into work and saw that they are open M-​F only according to Unilocal.Thankfully they are open on Sat (not so sure about Sun) and I picked up my stuff. Not only did it come in super cute We love our customers bag, but she automatically gave me a 10% discount. =) Yup, just like that! It came out to $ 50 which I thought was quite a bargain considering how much I had dropped off and that they were able to get it done in a day.
Oh! They have a 10 minute parking spot right outside!!! How convenient!

If you drop off the shirts early, you have a good shot at getting them done by 10am next morning =]
very reliable when you’re in a hurry.
$ 1.95 per shirt (i think). The starch here tends to be light, so if you want a light, maybe ask for a medium.

Originally, I chose Lily’s because it had the latest closing time in the area. I think she was open until 6:30pm and I needed a place where I could drop off and pick up dry cleaning after my work hours.
I was pleasantly surprised by the great prices, consistent cleaning, and Lily’s friendly personality.
The Saturday hours were also a plus (til 3pm?)
Thanks for 2+ years of suits, shirts, and smiles.