Louis Vuitton San Francisco Union Square

After much contemplation, I finally decided that I wanted to splurge and buy my first LV pieces. Hubbie really helped me make my final decision and took me to the SF Geary store. I was a little apprehensive at first, seeing the reviews for this store on the less-​than-​satisfactory customer service, but I had a very pleasant experience!
For my 22^nd birthday, Hubbie proposed (after MANY years together, yay: D) but also wanted to get me a special gift.
Upon walking in, I saw A LOT of LV employees on the floor. I looked around in wonder at the beautiful store and soon heard a friendly welcome from a wonderful young lady by the name of Sara. She was so friendly, all smiles, and made me feel completely at ease! She was very gentle with her words and asked me if I had anything in particular that I wanted to look at. I let her know the items that I was interested in, and she grabbed all of them without a problem. She told me to try on all the different sizes, prints, and carefully told me all the details about the products I was looking at. I was comfortable asking her any questions I had and she answered all of them without a hitch. She also offered us refreshments and let us take our time with the items.
I ended up purchasing the Speedy Bandouliere 30 in Damier Ebene print, an Insolite Wallet (same print), Chaine Anneau Cles Dore (gold), and the Fleur de Monogram charm chain. Prior to packaging them up, Sara urged me to inspect everything from the inside out and made sure that I was happy with them. I really appreciated that gesture because I asked for new items and they didn’t have any more of that particular purse in the back. I’m so happy with my purchases and Sara’s kindness really helped make the whole experience very easy. If I am going to spend the money anyway, I would hope that the person to help me is kind and real, and that’s exactly what happened with her.
The only reason I didn’t give this review a 5 star was because I feel like most of the other employees on the floor weren’t as nice and welcoming. I’m not sure if maybe they didn’t want to take away from Sara’s services or something, but when I browsed the store as my items were being packaged, nobody else in the other sections of the store (who wouldn’t have seen Sara and I) really asked me if I needed help with anything. Maybe it’s because we look quite young and dressed VERY casually.
Other than that, I feel like I had a very good experience overall. They didn’t have the Medium Agenda in monogram print this time around, but when I come back for it, I’ll definitely reach out to Sara first :) Thanks for making this trip so pleasant!

I was almost nervous to come into this store after reading the reviews about the poor customer service, but I was pleasantly surprised. My sales advisor was Evan Lee and he guided me through exchanging a gift that I had received. I think the sales advisors are required to suggest complementary items, but he did it in a gentle and non-​pushy way. I actually was tempted to get a wallet to go with my new bag.
Like I said, I was exchanging a gift I had received in LA. The woman who initially greeted me at the door inspected the handbag and receipt but quickly okayed the exchange. No drama. No snarling, eye-​rolling or dismissive attitude.
The store is beautiful, full of overpriced items. But I love it!
4 stars, not 5 because it’s just SO EXPENSIVE.

I am writing this to express the overwhelming disgust, disrespect, incompetency and frustration I have experienced from the Louis Vuitton Corporation, on multiple instances, among multiple representatives, in multiple locations, during this past month; During my last two transactions to be exact.
I am 28 years old. I am absolutely an average middle class adult. I do not come from a well off family or substantial upbringing. I was not brought up in an environment in which brands and products of your caliber were common or even known of. I purchased my first LV bag when I was 17 years old and it was one of the happiest, most wonderfully memorable occasions of my life. I have made many beautiful additions to my collection since. As I have grown and traveled so has my collection. Being able to establish purchase history in 4 different countries while adding several amazing one-​of-​a-​kind pieces to my wardrobe has been of extraordinary personal pleasure for me. I have also introduced the brand and made it accessible to several friends and family members who in my 10+ years as a loyal customer have also added LV products to their current lifestyles.
I am writing all this so that you may understand why these past events have been so completely detrimental for me as a brand loyalist. Purchasing an item from LV had always been an event for me and I only purchase what I believe to be special and limited edition items.
I recently submitted a product request for an item I had been extremely excited about. Apparently, in the miscommunication of my personal information, details were taken incorrectly and I was unable to receive any confirmation correspondence or updates regarding my order. I spent several (5+) hours on the phone with operators and managers who were unable to provide me with updated emails or correspondence of my order status or receipt. It was only through UPS that I then discovered that the item I had requested was in route to delivery at an incorrect address and with the incorrect shipping (I was told I was opting for overnight when instead it was sent, over a weekend, as second day). Operators and managers alike were rude, unkind and uninformed.
It took so much of my pride to not cancel this order.
When I was finally able to pick up my item, against my better judgment, I made a secondary purchase (sunglasses).
Today, my day off, I decided these sunglasses were not quite for me so I decided I would return them and do some shopping. Unable to find the receipt, and never having returned anything at LV before, I called customer service, explained my situation, and ask what was recommended. I was assured that as long as I returned to store in which they were purchased during the allotted amount of time with a valid ID card all would be fine.
Imagine my surprise when I drive an hour into the city to shop and make this transaction when the first in-​store representative I speak with tells me that the above-​mentioned information is untrue and differed from store policy. She spoke loudly and slowly as if she was communicating with a child when I questioned the conflicting information. I was extremely upset and embarrassed when she refused to help me and treated me this way in front of several customers and associates. It was not until I began to call customer service to ask for more information before anyone did anything to further assist me.
In the end, my return was authorized and I did no other shopping. I was in the store for over an hour and in traffic for another two after the ordeal was done. I literally wept as I left the store from being so upset and embarrassed, and although you product is beautiful I don’t know how I will ever shop in your store again. It may seem silly but this truly breaks my heart.
I come from a large community of hard working people and a family of small business owners and I know well the value of exceptional customer service and the importance of treating people with kindness and human decency. I hope that this will encourage LV as a company to do better, to treat people better, and to better educate their representatives so that their brand will continue to represent to others what it used to represent for me.

I am absolutely appalled at most recent experience at this store. My husband bought me a wallet for Christmas and I tried to return it on January 13. I was told very rudely that it must be returned within 14 days of purchase for a full refund. The rude person surprisingly the manager. She did not even look at me. She was just curt and off putting. She said my only option was a store credit.
I am a long standing LV customer but after this experience, I will spend my money somewhere else. I am forced to spend this $ 1,200 wallet credit there but I will do so reluctantly.
Do not buy a gift here as you barely have time to gift it before the return policy expires.
I really would have thought that a name brand like this would have some flexibility and really care about their customers. I guess not… what a shame…

Don’t judge by the cover… Hasn’t anyone taught the people that work here that? I was wearing a leather jacket with a Giants shirt under, leggings, my Zara bag and booties, does that what so ever indicate that I’m incapable of affording a Louis Vuitton? No. My money, my business. This is your business; do you want my money or I’ll go somewhere else.
The workers here will judge you if you go «this will be my first Louis Vuitton!» They will say «oh, have you never brought a Louis Vuitton before?» I don’t appreciate that.
I was looking into investing into a Neverfull MM in the Damier Ebene print, versus the Speedy B 30 in Damier Ebene or the regular Speedy. The girl was super pushy and reinforced me the prices like I couldn’t afford it? Um? Stop there please. I’ll take my business elsewhere… She wouldn’t even let me take my time looking at which suited me better whether it be the monogram or Damier Ebene. I cannot recall her name but for sure I will be taking my business elsewhere that genuinely appreciate their customers.

+ sales associates are always friendly, i love natalie and sherre
+ great selection, and if they don’t have it they’ll order it for you
+ patient, you don’t feel pressured into buying items
+ they have ready to wear
+ huge fine jewelry section

JUSTIN BAD CUSTOMER SERVICE!!!
My old post got deleted.
JUSTIN has the worst customer service. I had a bag repaired and noticed that my lock on the speedy bag was missing. He gave me a sarcastic look and tried to questioned me like i was lying. He handed me the bag that was repaired and said «goodbye» what an ASSHOLE! i will never comeback to this store ever again! So if you get your bag repaired please make sure you take a picture of the bag and the person that helped you, because they suck at customer service. They need pictures for proof! ASSHOLE!

First time at this location, staff is friendly and the store is very organized. Although beware you’ll end up leaving the store with more than you need.

This place irritates me. I went int o get my zipper pull fix, the gal that help my husband was excellent! My husband was told that it would take about 2 – 3 weeks to replace the zipper pull. I called on the 4^th week I was told it was not done I called again the following and was told the same thing. I finally called was told it was not done (going on the 2^nd month) and I asked to speak to a manager guess what? My bag was done and they wouldn’t tell me when it was done. Well looking at the Zipper pull it is put on backwards or inside out. Will need to drop this bag off again! Unbelievable!

Good experience ! Friendly staff, very professional! Wish this kind of service exist in my hometown LV store.

Hubby and I first visit to Louis Vuitton Union Square was AMAZING! Jasmine was our sales person and I couldn’t thank her enough for making this experience so memorable. She took her time to show me every product catered to my want. I didn’t feel pressure to buy or rushed.
After an hour and half of product handling, I finally narrow down to my final purchase, I asked if she has any new ones in the back, she didn’t hesitate to grab those for me. She even offered us a glass of champagne while she was boxing up the goods.
With such wonderful customer service, I felt really good spending that kind of money for the purses. Jassy, you are the best, keep up the great job! We’ll be back!

Long story short… the manager of the handbag section (she wasn’t memorable) and store director — Justin B. have the worst customer service skills. You would think that the customer service here would be fabulous since this is a high end store. And you are paying top dollars for the brand. But think again.
My cousin purchased the LV pochette metis for me while we were in Vegas and she didn’t inspect it. Once she gave it to me, I looked at the bag and noticed that there was scratches on the square metal closure which looked like it was constantly being opened and closed. Obviously it was a display bag. We decided to bring it to this store to exchange for a new one.
That’s when we experienced horrible customer service from the managers here. We explained what happened and instead of being supportive and understanding, the managers basically accused me of using the bag and now wanting to retun it. How could I have used the bag when I just got it from my cousin 3 days before and waited to come to the store on Saturday? And to make so many scratches on the hardware in 3 days that it looked like I had the bag for years? It was unbelievable that they would treat us like this. I hated how they made me feel. That is the worst part of all this. Eventually, they told me that they would take the bag and send it to the SA in Vegas to exchange since we were unable to reach her at that time. But I didn’t want to wait to use my bag so we took the bag and left.
We went to the LV section in NM and the store manager — Desiree there was apologetic and super sweet. My NM SA helped us out and explained the situation to her. She inspected the bag and agreed that it was definitely a display. She exchanged the bag for me without any reservations. That’s what customer service should be like. Making your customers feel good during a stressful situation. Being understanding and coming up with a solution to resolve the issue.
Go to the LV store in NM and ask for DESIREE if you want to be treated like a human being. All the SAs there are great, you can’t find better customer service.

I’ve been here quite a few times and I’ve been treated nicely and fairly by everyone thus far.
Selection: The selection here is overall the best compared to the stores in Bloomingdales and on Market st. I am not 100% sure but I think this is the only full sized free standing LV in San Francisco.
Experience: Justine helped me pick out my Louis Vuitton bag, she was so knowledgeable and informative. I absolutely loved my experience because of her. She added weight to the bags, adjusted them properly and everything. She happily showed me everything I wanted to see without any question. AND we had arrived only 20 minutes before closing. I am definitely coming back to Justine for my future purchases, such a sweetheart. She is absolutely the BEST.
I ended up purchasing the Portabello GM which had to be ordered in because it is being discontinued. Justine promptly called me after they confirmed shipment and kept me updated.
My only complaint would be the store hours but I completely get it – everything closes so early in the city.
THANK YOU JUSTINE!

There comes a time in every husband’s life when you want to give your wife something really momentous, especially when she reaches a certain milestone. We were married on her birthday, just a few days after Mother’s Day. If Christmas were in Spring, then my gift would have been the perfect four-​in-​one. But that’s pushing my luck too far.
I enlisted the help of my best friend (a.k.a. my wife) to find that special gift for a memorable occasion. We entered this store and our two daughters, wanting to let us have all the time we needed, headed straight to one of the couches. My wife is always neatly dressed but she married a t-​shirt-​and-​jeans kinda guy. If there were a dress code for this establishment, then I apologize for not getting the memo. It was late Spring in the city so I was in my white Beatles shirt, cargo shorts, crew socks, and my pair of Chucks. Not much, eh? That’s as good as it’ll ever get, which was probably why there was this salesperson who looked at me like I didn’t belong.
With all the fascinating choices in front of us, my wife was having a difficult time deciding which one to take a closer look at. I bet she was more worried about the cost since she knew I’ll have to sell my kidneys in case our credit cards got maxed out. There were two salesladies in front of us so she asked one of them to bring down one of the bigger handbags. The saleslady obliged, placed the bag in front of us, gave both of us a weird look, and told us how much it was. No mention of the material, features, product care, or any other pertinent linformation. All she gave us was the price and waited for our next move. Did we get profiled here? Would we have been treated differently if I came dressed up in my Sunday best? The rebel in me wanted to say, «Give me two of those, please — one for my wife to bring home and one for me to shove down your throat till it comes out your…» But I was not raised that way so when my wife was done examining the bag, we thanked her and walked over to the other items on display. I think I made my parents proud that moment.
Over on the other side, we met this cool associate named Christopher. Had we met him when we walked in, this review would have been completely different. Quite animated and very accommodating, he told and showed us everything we needed to know about the items we inquired about. This was a complete U-​turn from our experience minutes ago. To cut a long story short, I got the gift that my wife wanted without giving up my internal organs. The handbag has held up pretty well and she has been very happy with it. For all the things that she has done for our family, she rightfully deserved it. I’m a forgiving man but everytime we set foot at Union Square, I can’t seem to shake off what happened at this store. One of those events that has left a bad taste in my mouth, not even a good ice cream can wash away…

Let me start by saying I don’t usually write reviews, but I feel my visit definitely warrants one.
Stopped in for the first time in search of a key holder which I had seen online.
I was greeted & waited on by Isabella who went above & beyond to accommodate my needs. She brought my entire experience to a personal level, even sharing her own testimonial to the key holder I was interested in, as she owned it herself.
Coming from someone who’s worked in customer service for over ten years, I was highly impressed!
While I did not make a purchase (I’m one that has to mull over something awhile), I can 100% say that I will be back before the year is up & that the key holder will be mine.
Isabella even let me know about ordering in store or online to pick up in store (a feature I’m highly considering).
Updated review to follow…

This store could be so great, yet is not.
Two stars for selection. It’s a flagship store, so it will always have the best selection.
The problem is with their customer service. Awful. From the security guard at the front who doesn’t seem to understand he should be opening the door for customers, to each and every SA. Awful. Luxury bags and watches are my jam. This is where I spend, yet LV couldn’t pay me to spend a penny at the Union Square store. I assume they cater to tourists, as in overseas tourists of the eastern kind. I’ll leave it at that.
Tip: Visit the Bloomingdales location or Stanford Shopping Center. Much better service and if they don’t have your product in store, they’ll get it for you to decide if you’d like to do the purchase.

This is from my experience for my purchase.
Entrance
I believe this is the biggest LV store in downtown SF. When you walk in you can be overwhelm and wow. Also there is a security guard to greet you. Also lots of welcoming staffs waiting to serve you and greet you. When you enter you either go straight to the mens collections or turn to the right and go pup the stairs to see the women’s collection.
Service
Had great service and was patient with me. Answered all my questions and even gave suggestions. Also introduce me to new items that just arrived. Also try to help me browse and see what else i am looking for.
They didn’t offer me something to drink, but i wasn’t shy to ask for some sparkling water Perrier from France.
Items limited
Yes they are limited with items. The small item i was looking for only had one piece in each store. I requested for a new item other than the item that was display in the case. She answered they only have one of those pieces in each store. So i had to double check it and make sure no scratches and etc.
Display
Display is simple. The area for the display is usually clean and free of dust. Also the lighting to the displays are excellent, and makes the product shine. Also i love the window display its like going to an art store or a museum. Perfectly display the items to make them more elegant.
Location
Right in the middle of Central SF and across from union square park as well. Also in a busy area so be careful when you exit with your purchase.
Overall i had good service, got what i wanted and had my info updated and will be shopping here again.

I usually never go into LV (it’s not really what I prefer in terms of designer handbags), but I had to come here in order to do something for my bf’s sister.
If I was forbidden from coming to this store again I wouldn’t feel any sadness; actually, I would prefer to NEVER come here again. I had the hardest time trying to get a luggage tag, a freaken luggage tag people! I came in and was not helped by anyone. No Hi or Hello, only glimpses were thrown my way. I think I was browsing around for about 15 minutes until I got fed up and had to chase a man down. That man asked me what I wanted and then dumped me on someone else, as if my purchase wasn’t significant enough for him to deal with. Keep in mind that there were like a million SAs and probably 7 customers.
The SA that did help me was very sweet, and managed to lighten up the mood. Sadly, this can’t be said for anyone else I had to deal with in that store. I needed to get the luggage tag hot stamped, so we filled the necessary paper work and my bf’s sister was very specific about things; he was very patient while I was texting her back and forth. When it came time to pay for the item, the very first man I chased down assisted me… I had to check-​out the tag under my bf’s sister’s account, so when he saw her account status he became very nice. After the transaction went though, he offered to show me all of the new stuff in the store –_​_​_​_​– No thanks man, I was quick to get out and not have to come back.
This place only gets 2 stars because of the very nice SA that helped me. If it wasn’t for him this place would be getting 1 star (0 if it were possible)!

This is a really nice LV store. They have a huge selection. However, if I had not already had in mind the purse I wanted and was set on getting it … I would not have purchased from this place. The people are rude and pretentious. This can be expected to some extent, but ugh. I recommend trying the other location … Might be better.

My experience at this LV location have always been good. The staff always look like they are busy with someone, but I usually used the waiting time to browse around. They eventually get to me, at some point. Hahaha!
I have purchased a few damier men wallets here because they last forever. Maybe it’s because I only wear them on special occasions. LOL The rest of the time, my Niece buys me a «Hello Kitty» wallet with the coin snap, during my birthday every year. «fml» She’s so sweet!
I love how they wrap up your every purchase, and even comes with that snappy credit card with serial numbers and date stamped! Makes me feel sooo special. I don’t get this opportunity to do this often, so I feel like royalty for a day!
The last time I was here, my Taiwanese buddies were visiting. They’re a lot of fun to shop with because they will buy everything. They have exquisite taste, and the sales people here were very happy! «Cha-​ching» with their commissions! LOL
I think once in a while, it’s okay to splurge on yourself. After all, it’s not the label, but it’s YOU wearing the brand that makes it come to life. Be honest, doesn’t it feel good to dress UP to the nines and have people do a double take on ya? Even «Eva Peron» would be pleased!
Until then, Cheers! ~ :p