Macy’s

The lady’s at the fine jewelry section are so rude. Good selection of jewelry but their customer service sucks. Like treating their customers like they’re lower class and can’t afford to even look. I smell racism. I’d rather go to the serramonte Macy’s at least they’re nicer but their selection aren’t as good. Oh well. Just order.

If you’re in the mood for a treasure hunt, this is the Macy’s location for you! If you’re in a hurry and want a large selection and excellent customer service then stick with Union Square. I found so many good Free People items today in the one of a kind section that I almost couldn’t believe it. Some things were 75% off the original tag price that I are currently on the Macy’s website for only 25%-50% off. On top of the already discounted items I scored, I got another additional 20% off for using my Macy’s card. I saved over $ 400 today and payed around 30% of original retail for all my items. What a score! Shhhh! Don’t tell anyone.

This Macy’s is one of the worst. I came here after calling them the previous day asking if there was Mac cosmetics at their location. The lady on the phone rudely said yes and hung up.
(I wanted to get a Mac item replaced because it was defected)
So when I came in the store I went looking for a Mac cosmetic booth for (5 mins straight) no help from anyone bc they walked away from me or lead me to the wrong direction.
After a few minute realized that there was no Mac cosmetic booth so I went to their cosmetic return. I told the lady I wanted to replace the item bc they originally told me that there was a Mac at this location. Her response was «there’s no Mac here», which I knew by then. She looked upset and didn’t even smile while helping me. So I gave up n told her just return the product .
So much for Macy’s friendly service will never come back to this place.

Bought the Ariana Grande gift set at a really good price from another Macy’s Store. I went back to get the perfume bottle replaced because it was defective. The lady working at the perfume section said the only way I could get it replaced is if I returned the entire gift set and just got the bottle by itself. This did not sound right and I questioned her but she said insisted and said I could not return it. Macy’s is usually good with returns and exchanges, so this surprised me and I did not believe her. I went to another Macy’s store in Concord instead and she said all I had to do was bring the bottle in and they would happily replace it for no charge. I knew the employee at Stonestown was wrong, but she refused to listen to me.

shop here sometimes when i go to stonestown im a fan

Smaller than I would expect for Macy’s in SF but it was fine. The ppl were nice and helpful. It could’ve been a little cleaner but it’s Christmas time so it is to be expected. Parking available close to the store. The store is a little old and needs updating, however it’s a typical Macy’s.

This is San Francisco’s Ghetto Macy’s — run down, no customer service to be found, long lines at the few check out counters, bad and loud «music,» even the ceiling tiles are filthy.
Save your time and calm — go to Union Square.

Extremely inefficient customer service. The people who work here took about 1 hour to do anything with each customer. Avoid at all cost unless you have nothing else better to do with your time.

Well I really like Macy’s store. I would give the shoes department 5 stars because they are doing great job and customer service is the best. Everyone who works at that department are great and very helpful.
Also, Russian lady at jewelry department is great and does her job the best! She is very polite and helpful.
But, makeup and perfume department sucks! First, I always buy perfume at Macy’s and spend lots of money there .But, never ever they gave me any sample, or gift (I buy stuff for $ 300) Ones I asked them because i knew that I’m allowed to have some gift with my purchase and Chinese lady said that they don’t give any gifts. Well, I buy perfume at Macy’s on union square and guess what? They always have gifts or samples for customers .
In general, store is pretty good. Just don’t go to make-​up and perfume department.

This is the worst customer service. I went to Macy’s to buy a gift card. I was the only person in line while the other 2 sales people were ringing up other customers. One of the sales person left the counter and came back with another customer and quickly rung her up. Ummmm I was next in line. The other sales person was trying to fix a return one something on her machine. By this time there were 2 more people behind me. The sales person gave up on her register and rang me up at the next register. She was really quick about my transaction because there were people buying products behind me. I was gathering my things when the sales person took the next person. She slid my papers to the side to start the next customer’s transaction. Way to treat your customers Macy’s! I am almost embarrass giving this gift card to my friend.

I’m sorry if my expectations are high but DAMN this place has some slow service. After using that Starbucks App Order and Pay feature, I just can’t do lines anymore.
I ordered something online for in-​store pick, which is on the second story in the women’s department, next to the entrance to the rest of the mall. The instructions weren’t in the email I received so I had the opportunity to check out all the sales.
Speaking of which, I don’t get why everything is always on sale here. It’s not really a sale of stuff is that price 24÷7÷365.25.

This place is alright, never impressed but you’ll find what you need here from time to time. I’m a bit more lenient on the review (yes, 3 stars is lenient) because I’ve been coming to this Macys for a while now since I live close by, and I always seem to find what I need. However, I knock one star off because of the organization – everything always seems to be messy – and another star for the terrible customer service. I bought a $ 300 dollar suit in the men’s department and the associate didn’t even know how to properly fold the pants and know that they are usually given out in a black suit cover. I had to ask them specifically for one… which was a bit upsetting.

This place sucks. Not sure if I have been spoiled by always shopping at macys union square or its just terrible management here. I feel like I stepped into a time portal to the early 90’s. They have a super limited selection of products and I can never find what I need. All i left with was the smell of old disgusting carpet and a reason to walk across the mall to nordstrom.

Went to the men’s fitting room and saw a woman in there with her boyfriend! What kind of place has this become? I need to try on clothes but there are women in the men’s fitting room, OUTRAGEOUS! Fix this immediately. There was no attendant at all monitoring the coming and goings here. Boooooo booooooo. My level of respect for this place has dropped immensely. With all the people that get hired her there should be some kind of monitoring over in this area. Not to standard at all. Huge a FAIL!

Service in the cosmetics section is judgmental, rude, and unfair. I looked over the Clinique merchandise, handling the products. Yet all the sales associates ignored me. They cheerfully greeted other women who were simply walking by without even looking at the products. I’m dressed stylishly and neatly, so why were they ignoring me?
Also, another time I stood at a Shiseido register to make a purchase. The associate helped two other young women who came AFTER me. When I told the associate I was there first, she apologized, but looked like she’d rather help the two others. The two young women gave me a dirty look.
I’ve been given many dirty looks and ignored many times when I browsed the cosmetics. Also, the associates there assume I know nothing about makeup when it is my passion. I had one associate at Shiseido who said me to in a judgmental way, «I love it when I get people like you… I just want to doll you up.» She thought I knew nothing about cosmetics, when it is my passion. I buy cosmetics every week, I read many makeup blogs, I’ve read all the makeup books out there, I peruse fashion magazines, I love experimenting with different looks, and most of my reading online is about makeup and skincare.
A word to Macy’s cosmetics associates and makeup artists elsewhere: Stop judging. Treat me as you treat any of your other clients. You’re there to make a sale, right? Stop assuming I know nothing about makeup and skincare when it is my passion. I have all types of makeup in all colors, from many brands, both prestige and drugstore.
I’ve had a Macy’s card since the early 2000s, but I’m thinking of cutting mine up and throwing it into the garbage.

This review is for the lady with the black hair in a pony tail at the Estee Lauder counter today.
I wanted to purchase an Origins product and it seemed like their cashier went on break. I went to the Estee Lauder counter, which is right across from Origins and asked the lady with the black hair in a pony tail who, by the way, was checking herself out in the mirror, if she knew who was working at the Origins counter.
She seemed confused and scared that I asked her such a question, and she frantically asked both her colleagues and they said they had not seen any one managing the Origins counter all day (WEIRD).
The best part of the customer service was when I asked if it was possible to purchase the Origins product with her since well, it’s all Macy’s (right?!?). Her immediate response with her head shaking was «No, we have so many customers right now.»
I looked around and there were two customers that she was not even helping in the first place because she was checking herself out in the mirror. Also, those customers were just checking out products and were minding themselves. I know, I know, she was predicting the future that those two customers needed help ASAP, and so the customer representative couldn’t ring me up in 5 mins. I was going to use my credit card, not cash, so it would have been a quick transaction.
Anyways — I turned around and threw my hands up like WTF (more out of frustration and thinking — did I just get that kind of customer service??). I looked back at her and she looked at me as if I was some a strange creature for being angry. Lady — that angry WTF hands throw was for you!
I went to the Clarins counter and the lady helped ring me up and told me that the Origins cashier had gone on a break.
Hey, Estee Lauder lady who was working today — get over yourself! You CAN help customers!

The reason why I came, was because I received a couple gift cards to Macy’s for Christmas. So I thought I’d use them to get a few things for my husband. But walking in it felt so overwhelming. The racks were full and messy. It was hard to look around and find what I needed. And most sizes were not available.
Once I wanted to check out, I went to two counters and there wasn’t anyone around I’d look around. If there was someone, they must have been far away cause it didn’t seem like anyone was ready to ring people up. Finally I did get help, but eh, costumer service wasn’t a priority.
If it weren’t for the gift cards I probably wouldn’t have come. And i probably won’t come back unless I have another gift card to use again.

I’m writing this review for Kimberly, who has been helping us with our wedding registry and is a complete champion. There are a lot of benefits (all the discounts!!!) to registering at Macy’s and she is certainly one of them.
For example: My future MIL recently bought us a bunch of stuff off of our registry for Christmas, but she bought some of our plates before we switched to a different pattern. Kimberly helped us return the old plates and had the new plates sent directly to our house. We also had a bowl from our registry get scratched pretty quickly and she exchanged it for a new one, no problem!
This location is a bit rough around the edges but so far, Kimberly has made us feel so taken care of as a wedding registry couple. Thank you, Kimberly!

As a cardholder and Macy’s fan, I never thought I’d say this. This location is absolutely disgusting and appalling. Nothing against Marshall’s, but this isn’t even on its level. You’re more likely to find hepatitis here than anything halfway decent. Looking for BCBG, French Connection or Theory? Hahaha dream on and go to Nordstrom. Ew.

Wife and I had an AMAZING experience at this Macy’s. We had to return a few gifts from our registry and saw some luggage that would complete our set. We spoke with one of the cashiers there and they let us purchase the luggage at the sale price (that started a few days later). on top of that, we added an additional discount. We got the luggage for nearly 65% off. The discount was great but on top of that, the willingness to help my wife and I was over the top. In that experience, and many other experiences I’ve had at other Macy’s– I feel like I’m a Macy’s customer for life.
Good deal!