Major Auto Body

Great place– great people– great service– great result– great pricing
I have a 2005 silverado and got in a bad accident leaving it sitting on 3 wheels with much body damage and originally took it to another place– got the bid/​list of damages then faxed it to them to compare the cost of the job and gave me a wayyyyyyyy better price, saved me $$$$ (a few thousand) and did a great job!
Truck runs and looks like it was brand new.
As far as customer service goes– Great job guys and thanks for the friendly/​great service… Not sure why there are any bad reviews for this auto body shop… These guys made me feel like family and took great care of me.
Would come here again as my first choice of auto repair hands down.
¹⁰⁄₁₀ overall expirence
In response to some of the other Unilocal comments– these guys are professionals when it comes to customer service and being objective to get the job done right– at the right price. They are good honest people providing a highly competent service at a competitive price.

I have had great service from Major Auto Body. My car was hit while parked outside of my house, what a bummer! I called to get it towed from my roadside assistance. The roadside assistance was going to send it to the dealership in San Bruno which was actually closed on the day that my car was hit. When Jay showed up in the tow truck he offered to take it to his shop which was much more convenient for me since its close to my office and in San Francisco.
They fixed all the damages and dealt directly with my insurance company so that I didnt have to do anything but come pick it up. When I picked it up it had been washed and was nice and shiny as new.
Negative one star because they said it would take two weeks but when I called on the morning that I was supposed to pick it up they said it wasnt ready yet and wouldnt be ready for another week. I wish they had called to let me know that it was going to take another week. Since I dont drive to work it was ok to be without a car for three weeks but if I needed my car more often it would have been a pain.
Since getting it back I have had a couple of problems with it but I called Jay and he said to bring it in so hopefully they will get it all fixed this time.

Major Auto Body is a major rip-​off. One family member operates a towing service that steers business to this shop. Once your disabled car is on the premises, you are at their mercy. Beware of the steep «storage» charges that begin accruing on DAY ONE if you do not have the repairs done here. Repair-​wise, it is a sketchy operation — definitely feels like a «chop shop.» I fiiled a complaint with the Bureau of Automotive Repair based on my experience at this shop. Buyers beware.

The staff at Major Auto Body is friendly, approachable and totally willing to assist in making a situation better! The facility was recommended to me by a friend and I would completely recommend them to any other person in need of body work.

I second Ian in how they definitely do use the tow guy a little for sales and definitely are getting the money from the ins but its all a racket anyway right. They followed through with EVERYTHING they said they would and then some. They were very nice and professional and got us our explorer back in 2 weeks, which is quick considering it was over the christmas holidays. Our car was pretty f’d up and they helped us out a potential bind for less than our deductible. We needed tires anyway and to our surprise they cleaned the interior, which was pretty gross. Thanks guys!

So I know how these guys get a bad shake from Unilocal and it’s a little shady. I’d actually like to set the record straight, from my point of view.
Yeah, they do pull some gray business to save you money on insurance claims and they actually saved me about $ 1000 doing it. That said, the only two insurance companies they will work with to save you money on that level are USAA and Farmer’s — because they pay up without trying to haggle on the back end.
After rear-​ending a very bad driver with my Saab in June of 2009, the aforementioned tow truck driver ran me down to Major Auto Body and I can tell you when I read these reviews I flipped the F out and micro-​managed the crap out of the whole process. That proved to be wholly unnecessary. Joe over at Major took great care of my Saab. I got two new tires (my choice of brand), a new compressor, and a new front end for dramatically less than I expected to pay elsewhere.
I have since recommended two friends to Major Auto Body and am bringing a third one down in about an hour to have her scraped door fixed for $ 300-​$ 400 less than the «other guys» are quoting her around town.
Oh and Unilocal — if this positive review disappears, I’m taking screenshots. Please leave it in place.