Marc Herrenbruck

I suggest finding yourself a therapist, a credit expert and an additional loan consultant if you for some weird reason decide to work with Marc. Let me tell you why.
My loan got declined after a long and painful 4 months. My loan was very simple, he could have advised me on how to proceed in order for the loan to go through, but instead all he did was to create anxiety and stress for me. I developed a back pain, it started to affect my performance at work, not to mention the financial damage (which was the least of it all). It felt like being in an abusive relationship. You might laugh! but you will not understand unless you start working with him. No exaggeration.
Finally I switched banks and am now working with a wonderful woman and my experience could not have been more different. We brainstorm together, she is positive and uplifting, calm and steady. I feel supported by her and I know she is on my side and is doing her very best to make this work. Marc kept telling me he was doing his best, but I could not feel it at all. I felt lonely and violated and weak working with him.

I’ve been a client with Marc for over a year and a half and would highly recommend him if you are looking for an honest and customer focused mortgage broker. Leading up to my first time home purchase in 2008, I worked with Marc for over 8 months and he offered very knowledgeable advice along the way. He was always accessible through phone or email and he answered hundreds of questions from me. He even came to see a property that I was interested in and he felt that the value just wasn’t there for the asking price. This showed me that he really wants his customers to apply his financing services toward homes that are sound investments and offer true opportunity for long term growth.
Then in early 2009, when the mortgage crisis was really kicking in, Marc helped me to refinance into a great 30 year fixed loan. We had a small window of opportunity to make this deal happen since home values were dropping by the day and the all-​time low interest rates were not going to last forever. I admit, I shopped around to see what the banks were offering, but it was impossible to get through to them. Marc on the other hand was readily available and helped facilitate the entire refinance process in a very timely manner. He was even able to match what the banks were offering and roll the financing costs into the loan, so in the end I got a great loan, minimal cash out of pocket, and tremendous customer service to lock in the deal.
Bottom line: I highly recommend Marc to anyone looking for a mortgage broker that will work with you for the long haul and take care of your financing needs in a professional, honest, and timely manner.

We met Mr. Herrenbruck when I had an offer approved to buy a house, 20% down, good credit. He offered us a 5.5% Fannie Mae loan 30/​yr fixed. We asked him to get the loan with closing costs rolled in (done it with every past loan I’ve ever got) he said it wasn’t an option and claimed to have no real idea how to arrange that. Despite this we stuck with him through home appraisal. The week Fed Chair Ben Bernake announced that he was cutting the prime rate «to push home loan rates down below 5%» we called to lock in our rate. Marc told us that the prime rate «has no effect» on home loans, though the Freddie Mac and Wells Fargo rate monitors had both fallen .25 in the preceding three days. We called a meeting and he offered us a 5.65% loan with NO explanation as to why it was higher than originally quoted except that «the prime rate has no effect on mortgage rates» and something about how my credit score (719) was too low to qualify for a lower rate. He said we would qualify for a .5 rate drop if we had a 720 score.
Since a family friend does credit repair we decided to give Marc 1 last chance (this is right before xmas week, and we have, like 10 days to close). We start a credit repair to bump my score 2 points and ask for a rapid rate reset through the big 3. I call Marc and tell him to hold off on a lock till we’ve done this and he says it will have NO EFFECT! No matter what we do they will not accept another score than the one he already pulled. He called it an «outside credit score.»
We fired Marc, got another broker who gave us 5.5%, gets the new, higher credit score and saves us $ 2000 on our closing costs. It’s not the loan we were looking for, but it’s much better than what Marc offered, plus the new broker is willing to discuss any aspect of his job with us. We realize that Marc pretty much evaded every question we had in the last month.
Marc guy tries to backload your interest rate so he can skim extra off the top. We expected that, that’s how a lot of brokers get paid, but he got really greedy and we were already strapped. If we’d gone with his loan we’d have simply not been able to afford the move. He provided absolutely no services and expressed phenomenal ignorance of how credit markets work and any alternative home loan options. THe man won’t discuss anything in email, even simple questions would require a game of phone tag and the feeling at the end of every chat that he hadn’t answered the question. He also got brusk and angry when you would try to correct him about matters, or press a point, talking over you, calling me rude, and he’d never directly answer a question from my wife (the one who’s schooled in contract law). He would always smile patronizingly, then turn to me to answer the question she asked. His attitude was the big factor in us walking away from him at the 11^th hour. We could have closed with him and had our house six weeks earlier, but we realized we could not trust anything he said or any contract he had us sign. Run, do not walk, from Mr. Herrenbruck.