Marcus & Millichap-San Francisco

My experience could not be more different the the other reviewers.
I just met with SAndy, JOhn and Mike Pollard at a property today. I looked like a mess coming off a number of construction sites covered in dust, paint, tape. They were dressed impeccably and treated me with the utmost respect. I was late, but they stayed later with a smile and were incredibly gracious. They were very upfront about the building and clearly had in depth knowledge about the pluses and the bonuses. No hard sell. Honest, professional, and knowledgeable input. It is incredibly refreshing to see such professionalism and customer service.
I had the opportunity to speak with Mike Pollard a while longer and found him to be a class act-​incredibly intelligent, hard-​working and willing to go the extra yard to find my family what we are looking for, not to mention a sincerely good, salt-​of the earth person.
This is one business I really look forward to working with.

San Francisco Based Broker-​Lost In Gopher Hole!
Absolutely the most unprofessional experience I have yet to have with Real Estate Professionals, and as you know that is saying a lot! First contacted the listing broker for a property visit (1640 17^th St, SF) and an appointment was made for his next available time, which was not until Monday Morning. On that Monday received a call Mark Mason, the broker explaining how very sorry he was for not being able to keep our appointment, but that his office assistant Margie Winter was sic with the flu and he was taking care of her workload. The Next available we could meet would be Friday Morning, and this appointment was made, but it would turn out that we were to be stood-​up.
Come Friday morning, we show up at the property site, no Marcus & Millchamp broker (Mark Mason). We call his office and are told that he is on his way. We wait at the listed building on 17^th Street, and meet the current occupants and introduce ourself and explain that we are awaiting a meeting with Mr. Mason to see the property-​They are surprised as they inform us that the property is already been sold, since it was listed well below market, they excepted an offer at $ 400k over the listing price and thought there was limited interest in the property…(which was still below reasonable market rate at this time)… We called Marcus & Milchamp office again, and was told that the property Was Not Sold, the occupants are wrong and that Mark-​the broker was running late and would be on site shortly. We informed Margie, the receptionist that we would be in the area and that Mark Mason could call us on out Cell when he showed-​up.
Well he Never showed up,! Never Called! Never emailed! Never followed-​up! As I mentioned earlier, I think he must have fallen into a gppher hole or simply did not want any other offers All I can say is that I would hate to be the property owner, who gets talked into listing my property and sub-​market and then not even having my agent perform to a least the lowest level of professional expectations.
I as still stunned that the entire San Francisco office of Marcus & Milchamp is run so unprofessionally and they don’e seem to even care.