Marshalls

I’m reducing the rating until they PERMANENTLY fix the escalators. It’s getting VERY OLD. They are always broke down, today both down and up, yet there’s never anybody there doing any form of repair or maintenance…

Huge selection of women’s clothing & accessories. Not so much for men. Walked in searching for a sweater for my husband and they didn’t have any jackets, sweaters or sweatshirts. However, they did have a lot of suit jackets & sports coats. The store isles were very tight & packed so it was hard to maneuver around, especially with a handful of clothing. But I did pick up 2 fun colored blender bottles for a steal of a deal!

Horrible service by sales associate Mei. I purchased 2 pair of jeans a shirt, socks and tried buying men’s underwear but because of her lack or customer service and her being confused about why the exact same item being on clearance had one price and the other having the regular price, she wanted to charge me regular price. I declined. Kinda silly to lose a sale because she declined to contact a manager for approval.

I’m a very planned shopper. When I need clothes, I plan in advance about what I need, my budget and what store. Marshalls is never an option really because I usually go to Zara/H&M.
I pass by this store EVERYDAY on the way to school but never really enter because like I said, I plan my shopping.
I went in one day and found quite an array of stuff, good stuff actually. Lots of great brands on discounted prices!

Rude and terrible service. Items are low quality. I suggest going to Nordstrom rack or even Ross.

This location sucks! It is strangely configured and low on stock. Way better off at another location, Colma, San Bruno, RWC, all better than the SF location.

im a fan of marshals i love the bargins love this location in san francisico

I went there for the building. I love that Phelan building (opened in 1908) and designated a San Francisco landmark. I passed many times and always fascinated by this triangular corner and the stories behind those walls. A Marshalls on the lower level is just a plus, I thought. Well, I have seen much better Marshalls, this one is pretty disorganized and looks more like a Ross with things here and there and not much structure. However I have to say I got great Puma undies for my honey and they were super cheap, so it was worth the visit and the boots collection is waiting for me, good prices as usual.

Marshals has a better selection than ross. But it’s also really crowded. People must love this place, it takes a while to check out. I don’t like that mens clothes are shoved into the basement.

Amy, the manager so was helpful. She was very professional and very informative about her store.
Thanks, Amy.

I have been shopping at Marshalls since 1995 when they were at the old location. Shopping here has always been like a treasure hunt, some days I find the most fabulous things but you have to dig, other days I only see the worst crap imaginable.
Still I have literally spent thousands and thousands of dollars here over the past 20 years. Today I had an issue when trying to return something I was dealing with Amy (an Asian woman) who is the most unprofessional, rudest, condescending person I have ever dealt with in my entire life. I am writing a letter to their corporate headquarters to complain about her. Where she gets off treating a loyal customer like dirt is beyond belief.

Worst customer service ever! I should say that I have always been sort of attached to Marshalls because of good quality and moderate price. I have been a loyal customer for more than 5 years and I spent tons of money there. Today was my last day in Marshalls! I had some issues with them before. Like for example, once they forgot to take the magnet off my shoes and I had to return there in several days. Nobody asked for my excuse and only after I asked for the manager, she told me sth like: ”sorry, it was our mistake.” Sure, I had to spend one hour in the line to take this stupid magnet off and only manager is smart enough to say basic ”sorry”. It had to be a warning sign but I forgave it… sure, we are all people and himan factor exists.
But when in the hurry of my lunch time I run to Marshalls and buy there quite expensive Coach shoes, I do expect quality! I am not paying 70 dollars for bad quality, people! I have not worn them even once, all tags and labels are still on, I come to Marshalls in 2 days to return the shoes because I noticed that the leather is too soft and easily damaged. And you know what? These guys tell me that I can not return them because they are damaged! Come on, you sell defective goods and tell me I can not return it?! They are new and never worn, it is a quality problem of manufacturer not me. And when I say that I want to complain, these people give me a phone number of distirct office and this number is always busy. I can bet, there are plenty of people pissed of with this quality!
Anyway, it was last time I bought something in Marshalls. You lost my loyalty and my money. I guess if I send this money to my 401 instead, I will become rich pretty soon.
But with this poor customer service, you are going to become bankrupt!

Love to shop here! A lot of reviews complain about the size. Well I say it’s not how big you are but how well you work with what you’ve got. This new location is more concentrated with good quality name brand product, less cheap filler. Shout out to the tall brother (Le Paul?) who I have never failed to get 5 star enthusiasm from all these years, dating back to the old location in the 90’s.
Only drawback-​those registers. They have an employee direct you to the next register, making sure you found everything. What a waste! I told her if she wanted to speed up the line, OPEN A REGISTER and ring me up! Which of course she couldn’t do because ‘she doesn’t have numbers’ (whatever the hell that means). This person’s role is disingenuous.

First time at this location and like it. Selection is great. Staff if very good.
They even check your shoes to make sure you got the right choice and don’t screw up.
Right to left and same sizes.
Right few blocks from my home also.
Good deal!

This is a good location. There are good finds here if you’re willing to look. I have found Bliss Youth as We Know It products for ½−1/3 the price, Elizabeth Arden creams ½ the price and body lotions from Thymes for $ 6.99. They have a variety of fine soaps, lotions, and other toiletries for a decent price. I find lots of good clearance items in the baby section as well. I come here every once in awhile and find a lot of good deals. Sometimes its about timing and mood.

Coming from the suburbs, I love myself a good Marshalls/​Tjmaxx/​HomeGoods store. Being that we are in the city and everything in the city is smaller, this «City» Marshalls is no exception. Everything is crammed into half the square footage of a regular Marshalls. The store is constantly picked over by both locals and tourists… an OCD’s nightmare, I’d say.
All in all, yes they have good deals, but don’t expect an immaculate store with a lot of options. A little messy and lacking in selection, but does the job when you are looking for basics.

Not my favorite Marshall’s, truth be told. The layout is a little «dungeon» like, the staff here basically ignore you unless you chase after them, and it’s certainly not aesthetically anything special.
That said, I just got a $ 50 shirt for about $ 14, so I guess it is what it is.

Fun place to shop while on your lunch break for downtown financial district SF’s fashionistas.
Yes, got a great price on tan/​natural colored women’s pumps here. But they were poorly made and designed with a side seam.
Pay cheap. Great little 1 season fun finds.

I love Marshalls!
Funnily enough, I just started to go into Marshalls even though it’s been in this location for some time.
There are 3 main reasons why I love Marshalls:
(1) They have some terrific deals on name brands clothing, accessories, beauty products and other items at reasonable prices!
Surprisingly they even had name brand skincare from Elizabeth Arden! They have small consumer accessories such as ear phones, extra long outlet cords, etc. Yoga mats, name brand shoes. All this at half the full retail price most of the time.
(2) The location is right by the south entrance of the Powell Street station on Market Street so it’s convenient to BART, Muni Metro or just walking from Union Square. Easy peasy to make your purchase and then go home.
(3) Lastly, the people who work in this store are A-​W-​E-​S-​O-​M-​E. Amy O, one of the managers, has been so incredibly over-​the-​top nice to me the two times I stopped by this week.
I recently took a tumble and injured my knee — it was bandaged up and was feeling a bit painful (hard to stand for long) when I visited this past Friday.
Since I was juggling several items in my hand near the sock section, she offered to ring me up at the cash register next to me (whenever I was ready) and skip the long, long line. Hey, I was disabled by this injury which happened just last week and this was one of the first times I could leave the house albeit hobbling on my leg.
Amy is such a great person. She took the time to chat and I learned that she was a Mom who had to work incredibly late hours to accommodate taking her child to school and she was missing out on putting this same child to bed. We do what we have to do in work, unfortunately.
She mentioned that Marshalls was willing to consider it’s employees preferences for hours so they could be with their family. The fact that Amy could choose hours that would work for her and still maintain some work-​life balance is G-​R-​E-​A-​T. Support for Moms? Oh, yeah!
I’m going to be shopping quite a bit this holiday season — given what I know now, a lot of this is going to be at Marshalls.

This is a rather small location. The upstairs is very bare. Normally they have luggage, handbags, some accessories and a few clothing items they showcase like sports team shirts and such.
The downstairs has the rest of the departments such as men, women, kids, home, etc, but the selection seems to be very few and far between. A few racks per category within the departments. If I’m discount shopping, I’d rather go to Ross. At least they have a larger selection.

Located in the Phelan Building. I was headed to the Muni underground and saw a 49ers t-​shirt in the window. I was actually looking at the orange SF Giants t shirt but didn’t like the style nor did they have my size.
The t shirt was only $ 8, 50% off according to the price. The upstairs has limited floor space and most of the major things are downstairs which you access by escalator. It’s also where the cashiers are located. I didn’t have enough time to explore the rest of the store but now that I know it’s here, I might stop by to check out the rest of the place when I have time in the future.

Marshalls is a good store. This particular one is odd, to say the least with it’s upper level and then –everything= down underneath.
I like that they offer just about everything, but their selection of clothing for women confounds me. I’m on the cusp of being a 14, but I’m riding the line of a 16 and they just don’t seem to carry it. A woman’s 16 is too big, and their plus section just isn’t right any more. I don’t wanna wear drab and lifeless/​shapeless clothing.
I will say, that they had a gorgeous Betsy Johnson dress in a 14 that I tried on and it looked great. except my natural endowments … were smoooooshed.

Discounts!
Was looking for a carry on suitcase and they had a decent selection here. They also have a really large number of purses on sale which is awesome because I’m always looking for a new, cute bag =) Registers to check out are located downstairs, and this is where the majority of the merchandise is set up.

Previously located at 5^th and Market St, this new Marshalls is now located at the Phelan Building on the corner of Market and O’Farrell St. While the location is much newer and more organized than the previous location, I feel like there isn’t as much good stuff like they did at the old location. Don’t get me wrong though, there’s still a lot of good stuff, but there just isn’t as much? Catch my drift? I’ll still come back though because it is Marshalls and I’m a sucker for cheap stuff!
Side note: They’ve got a GREAT selection of Men’s socks…