Melu Mobile

This is one of the most poorly run businesses I’ve ever encountered. It seems to be run by teenagers who have no clue how to run a business.
Half the time when the store is supposed to be open it’s not, and the people who run the flower shop next door said that people wind up leaving payments with them because the store is not open when it’s supposed to be.
A while back, i broke the screen on my phone and the West Portal shop supposedly fixed it. Not long after, however, the screen started to separate from the body of the phone and many parts of the screen stopped working.
I went to have them fix it, and the store was closed, with a sign on the door telling customers to go to their other locations on Clement and in Chinatown.
I drove out to Clement and the girl behind the counter took the phone and attached a piece of paper to it with my husband’s phone number and my email address on it.
After several days I had heard nothing from them, but when I tried to call them I discovered that the only number listed for the Clement store was a fax number. When I called the West Portal shop, the phone rang and rang and then put me through to a voicemail that was full and unable to take messages.
After almost a week I went back to Clement and she pulled out the phone with the paper still attached, looking like it hadn’t been touched, and told me that their «tech» said he couldn’t fix it because I must have dropped it, which wasn’t true, they just hadn’t done the job correctly.
Why she didn’t call my husband’s number or email me to let me know that is a mystery.
Avoid these stores at all cost, they have no idea what they’re doing!

This place is has a nice vibe to it, and looks maybe a ⁴⁄₅ from the interior cleanliness and decoration, but the prices are high, and the customer service is very weak.
I went into this place a few days ago looking for a T-​mobile comet. I had previously had this phone before I lost it, and wanted to buy another. This store was in my area, so I went and checked it out.
Upon entry, I was greeted by a woman who was fairly nice. I asked her if they had the Comet in stock, and she said they did not. I asked her if they had any phones comparable in price and functionality. She pointed me to a phone that was $ 140 at their shop, and when I asked her if it could play music, surf the web in a non-​mobile format, do GPS, and have and operate in an overall comparable way to the T-​mobile Comet, she said yes.
After buying the phone and paying over $ 140 after tax, I plugged it in, only to find that this phone was essentially a phone from 2006 disguised as a smart phone by the touch-​screen. It couldn’t go on non-​mobile internet, it could hardly function as a GPS, and the music player was not up to date. It had very low memory. Worst of all, it did not have a key-​pad. When you wanted to type in words, it would instead show a dial pad, and you had to press on-​screen buttons as if you were texting on a 9 button phone. To say the least, this phone was garbage.
I might have given this place a 2 or maybe a 3 even, because the lady was nice regardless of her overall lack of knowledge, but when I went to return this phone, she kept on trying to tell me that this phone was «superior to the T-​mobile Comet», and that «The Comet was out of date. Seeing as the Comet is a 2.2 platform, and this phone was half a decade out of date, I couldn’t do anything but tell her she was wrong and that I wanted my money back.
She said that she would give me my money back, but that she needed to take a 30% «restocking fee» (even though I gave her the phone back and there was nothing to re-​stock (I didn’t break the packaging)). This really upset me, because I basically got tricked into losing $ 30, and wasting a pretty good amount of time. Overall, this place needs more competent employees.