Metro Locksmiths

Needed to purchase and install a six unit mailbox back in early December. No one could tell us the cost of the mailbox. We needed to wait a week for «Jimmy» to come 4 blocks for an estimate. «Jimmy» did not come and sent a technician who was unfamiliar with mailboxes and installation. We were told «Jimmy» would get back to us with a quote and be able to answer questions. Four additional calls and two visits to the store, it is now nearly February. Still no «Jimmy». That is ok because now there is no «customer». We went with Warman’s. Perhaps a better name for Metro Lock is Waldo Lock because I hear people are looking for Waldo too.

The owner Jimmy is fantastic. His office is great as well, calling after-​hours to give you updates for appointments.
We’ve had issue after issue between AT&T and Metro, and it was really unclear for us as to who we go to in order to find a resolution. Of course AT&T continued saying it was not «their» problem. But Jimmy and Metro really stepped up in order to ensure our system issues were resolved. Jimmy came out and spent a few hours working on the issues, then validating the lines and where the issue was coming from.
He really went above and beyond for our community, and that is amazing, and much appreciated.

Went in today with an old broken lock. They fixed it within minutes. Couldn’t have been more helpful. Thank you!

i give them an a+++ they were super fast on the job and got me into my place with ease, the locksmith arrived befor the said time, which was nice so i didnt have to wait long. this was great as i had left a pot cookin’ on the stove. the price was fair and the woman sarah on the phone was so nice and understanding my situation and said she would do her best to re route a locksmith that can help me out. i guess it worked! no fire in my apt!!! and i was in, in no time. these people are pros, i will reccomend to all my friends and neighbors. they will be the only ones i call if im locked out again. thanks again!

I had an appointment for 9AM to fix a broken lock, at 9:20 I called the main office to confirm someone was to show up; and about a minute after that (in the middle of my phone call out to the company) I received a phone call from the locksmith, Dan, stating he was about 5 mins away.
I watched him pull up to my building and sit outside in his van, thinking «alright, let him get his things together and make his way up».. .. 9:55AM rolls around and I finally call him on his cell and he says he had JUST pulled up to my building.. . Which clearly was not true. He stated that their company recently added a new wave of employees and are making it difficult for the scheduling etc.. . And that he doesn’t get into the office until 9:30AM and no one told him he had an appointment.
This is not to say that Dan wasn’t a nice person, he was completely pleasant and apologetic and quick in fixing what needed to be fixed; only took about 10 minutes to fix and all was good.
My issue is that I, as well as everyone else in the world, has a schedule to maintain. So when I stay home from work for what should have been a 15 minute appointment turns into a 75 minute appointment that reeeeally irks me.
Clearly the office has some kinks to work out. ..

She duplicated my new apartment key in literally less than a minute. Total lifesaver as I’m juggling movers, carpet cleaners, and everything else that comes with moving in the city. Thanks Metro!

These folks are great. We have used them for our individual unit, and for the building that we are in, and they always done great work. We had an experience today that says it all. I got back late this Friday afternoon, and the door to our unit wouldn’t open – clearly something was wrong with the lock. I called Metro Locksmiths and in less than 30 minutes they had a locksmith at our place, who fixed the problem, and at a very reasonable price. Easy to see why they are a Diamond certified company.

Bad customer service and overcharge.
First, they charged me $ 180 for opening the door as the key they gave me did not work. I had to pay for the key that did not work and the fees for them to open the door and a new key.
Second, another staff, Angela said no one is available and asked me to wait until after hour to send a staff so they can charge after hour rate. Bad practice. I hope other staff do not practice the way she did.

I would recommend Metro to anyone needing assistance with locks/​keys/​intercoms. They are professional and do extremely good work! They get things done quickly and do it right the first time. Very friendly people too! All of my experiences with them have been great. Check them out if you’re in need of a locksmith!

My HOA required me to get a security key from Metro Locksmith. I went down at lunchtime between meetings, and found out to be a cozy shop. I even bought some girl scout cookies from them since the owners daughter is in girl scouts. However, when I returned home, I discovered that the keys had been incorrectly made. I called them and asked that they make a correct set and deliver them, at least as a courtesy for their mistake. Nope. I have to go all the way back thanks to their ineptitude. Not helpful at all. Buyer beware

Garrett was very handy and fixed our problem that other locksmiths couldn’t, saving us big bucks! He was also very nice, professional and kid-​friendly (our 4-​year old wouldn’t leave his side the entire time). I would definitely ask for him again next time.

I went in to Metro Lock today to get a key copied. The first man asked if i was a landlord or tenant. i said «I own my own home.» He replied that i would need a letter from the apartment building manager. I repeated «I own the building!» Apparently the staff at Metro Lock does not know that women can own their own homes. The «manager» continued to take phone calls while I just stood there. He checked my ID while talking on the phone, and someone made my key while he was talking on the phone. When he finally got off the phone I stated that I worked too and did not want to stand there all day listening to him take phone calls. I got no apology.
The men in this place are rude and sexist. The «service» was terrible.
I do not recommend this place at all.

I was ready to rate this place as a 2-​star since they completely missed my first appointment, but the guy who ultimately came ended up being a rockstar.
He came within the allotted time frame, and even called 20 minutes before arriving to give me a heads up! He was INCREDIBLY friendly and got the job done in less than 20 minutes (I just needed a simple bedroom lock swap out).
I can’t comment on pricing – our property manager handled that for us.

These people are great. When I purchased my home in Cow Hollow, they re-​keyed the whole place. When I locked myself out 9 months later, they came within 15 minutes and got me in. When I realized the lock to the service entrance was broken on Sunday and I called on Monday morning, they were here within 30 minutes.
I would recommend these guys without reservations.

I had great service with a locksmith name Andrew. I thought he looked too young to be a locksmith, but he knew what he was doing. Great lockout service, plus he is cute and nice.

Metro *had* been my go-​to locksmith since they were in their tiny basement on California @ Polk, over 14 years ago. Unfortunately, customer loyalty seems to not matter to them.
I will highlight two recent incidents that have forced me to utilize other locksmiths.
After completely botching a key job at one of my buildings, they offered to «fix the problem for a discounted rate». Even though they owned up to botching it, their «discounted rate» was more than another locksmith company quoted to fix Metro’s mistakes. Shady.
Metro was called for a lockout at one of my buildings and instead of simply rekeying the door (~$ 100), they sold my unsuspecting coworker an entirely new handset for nearly $ 500. The old $ 200 handset disappeared. Shady.
Jimmy seems friendly enough, but his staff could are seem over-​worked and worn-​down, and it shows in their customer service.
Wouldn’t recommend Metro.

Jimmy and his team are the best. We are property managers for a building in the financial district and Metro Locksmiths handles most of our security and surveillance needs. They are ultra-​responsive and super knowledgable. We deal with a lot of vendors for all kinds of services and from the initial call to getting the job done, you can tell these guys are on it. Excellent work and service. Thanks to all of you!

We recently had a code lock replaced and the service from Metro was appalling.
My wife was coordinating the repair — in a not unusual manner, the rep finished and told her the lock was replaced and re-​keyed. Fast-​forward a week later, I go to program the new lock find it is still the original lock, original key. He only changed one side, the side that didn’t have any of the electronics or the lock cylinder. He LIED about replacing the lock and he LIED about re-​keying it.
The bigger problem is that I suspected the new code lock to be defective and wanted the locksmith to test it before installing it (otherwise I would be returning it). The Metro rep LIED about that too — he told my wife everything was fine and that the new lock was working great.
The worst part is that Metro THREW AWAY THE KEYS for the new lock. So I now can’t confirm if it’s broken and can’t return it. And if I do want to try and install it, the lock has to be picked in order to rekey it.
STAY AWAY. THESE GUYS ARE AWEFUL.

My 4-​unit building had an intercom/​door access system, and new postal mailboxes, installed by Metro Locksmith this past summer. I was the primary contact on this project for my HOA, so I worked directly with Metro from initial inquiry stages on options, all the way through to the end of the installation process.
I was very pleased with the customer service we received from Jimmy Goh, the principle at Metro Locksmith. He met with me early in the process to discussion various options. It took our HOA several months to deliberate and decide, at which point Jimmy met again to answer all of our questions to help us reach a decision on the final product.
The full installation took two days at our building site. We were well-​prepared for this, since Jimmy had told us everything we needed to know in advance. The installation went smoothly and all the people onsite who did it were professional and communicative with me these two days. There were a couple of questions I had and when I called Jimmy, he got back to me promptly.
At the end, there was one minor detail that didn’t get addressed for several weeks, which was the re-​application of stucco and subsequent painting of the stucco to cover up the spot where our old intercom system had been. Metro Locksmith was busy with several other projects in the weeks following our installation, so this wasn’t a big deal, but worth noting.
Overall, I recommend them for a variety of services, including replacment of mailboxes, selecting an intercom system, discussing security options for your building, etc.

First time working with Metro and I will definitely use them again. Nice guy, Rick, helped me with a special order of key blanks and handled all the follow-​up over email, and very professionally. The blanks came quickly and Rick cut them while I wait. They work perfectly and the whole experience was a pleasure.
In addition, their store is also very nice with a very complete lines of security products. I recommend these guys.