Michael T Cole

You really don’t want to visit Dr. Cole. I scheduled my initial visit with his office for an exam, cleaning and what I assume would include x-​rays. Apparently Dr. Cole doesn’t provide x-​rays as part of an initial exam because I was told I’d have to come back for a second visit, three weeks away, when they could schedule x-​rays. The office made it seem like x-​rays were sort of an optional part of the exam, not really a standard component. The fact of my having two painful teeth was not taken into consideration, nor the fact I’d scheduled this comprehensive exam with Dr. Cole after several years of dental neglect. I also want to say that Dr. Cole’s exam and cleaning were the least thorough I’ve experienced in 60 years of dental care with other providers. Beyond this general lack of care, Dr. Cole failed to identify or locate any dental issues despite my having two painful teeth. Later the same week I went to see a different dentist who easily detected a large cavity in one tooth and a raging infection and swelling in a second tooth requiring immediate care. Had I waited the three weeks for an x-​ray appointment with Dr. Cole perhaps he would have been aided in finding these two problems, but pain and the infection would not permit the wait. Personally, for these reasons as well as others I would consider it a grave mistake to entrust one’s care to Dr. Cole.

They are only open 24 hours a week (9:30−12:30 & 2 – 5, mon, tue, thurs, and Friday. Also their voicemail says «if you’re calling during business hours we are with a patient and can’t answer your call». So they don’t have a dedicated person running the office/​answering the phone. Bottom line: new patients don’t have a chance of getting through or connecting. Even if I did, I doubt they would be able to see me this year.

This Dentist may be good but I will never know. I was new to my insurance and Dr. Cole was on my plan. I was having a serious toothache and was trying to get an appointment. Instead of helping me with my insurance approval the office staff just shuffled me off to another dentist that I did not want. I went in a couple days later and explained I wanted to use this doctor but was told they would not help me and that I should just go to the dentist I was preapproved for
The point of this negative review is that the office staff at this dentist office is arrogant, un empathetic, and very non cooperative. They just refused to let me see the dentist even when I went to the office in pain and begging for help.

Fantastic! The Coles treated me like their daughter and gave such wonderful service. Highly recommend.

I’m giving this guy zero stars because I have been trying to make an appointment for 3 months. All I wanted was a general cleaning but then I started experiencing some pain this week and really needed an appointment asap. They never answer their phone and when I leave a message, I never hear back. On Tuesday of this week the voicemail was full so I couldn’t even leave a message. Today, it just keeps ringing so I also can’t leave a message. Who runs a business like this?
I’m now forced to pay out of pocket to find a dentist who can see me asap. Not cool.

Dr. Cole is an old-​fashioned dentist. He runs a small, no-​frills practice. He’s gentle, charming and honest. Our whole family are patients and will be as long as we can. Highly recommended!

Dr. Cole has taken care of my Dad, brother, sister, nephew and multiple other people. He and Bern are the best don’t be fooled by the low key office. I care about my teeth and my families teeth and he takes care of us. Awesome Awesome Awesome and I hate doctors.

dr. cole is an excellent dentist. gentle and competent. will refer you elsewhere if he can not give you best service in a specific area (example would be route canal). honest about various dental options of treatment. Bernadette his wife who manages the office, is very patient, returning calls in a timely manner and flexible in scheduling.
as long as they are available i will remain their patient

I too, have been going to Dr. Cole since 2006, and have continued to visit him and Bernadette twice a year for annual cleanings even though I’ve moved to Oakland. At this point, they seem like family. I highly recommend Dr. Cole for anyone who has anxiety about visiting the dentist due to the laid back, professional atmosphere. The office is conveniently located in the Mission. The pickiest of my friends have gone there per my recommendation and were pleased with their experience!

Here you have a rare gem of a business that needs to do next to no marketing in order to be sustainable. You won’t exactly know it from their interior design, but this office has some of the most state-​of-​the-​art equipment I’ve seen yet. They won’t recommend useless procedures (hence by long-​term hiatus from fillings) but they will take very good care of your teeth.
What’s more is that there is the friendliest married couple ever that run the shop. They’re both entirely personable and intelligent. Dr. Cole is a rather stream-​of-​consciousness talker who should be in a short documentary or video or something. He’s hysterical.