Midas

These guys totally ripped me off… Said I needed new tires when I had only driven on my current ones for 20k miles. Recommend going elsewhere.

Nice guys over here. Took my car in to check some leaks. they were very helpful and pointed out what I needed quickly. Also told me what day is the best to bring it in. Looking forward to having this shop look after my car.

This Midas shop is barely ethical. First, I found out I had substantially overpaid for a complete four wheel brake replacement. When I returned six months after the brakes were replaced because I experienced a brake problem, I was told almost dismissively that the brakes were fine but I needed to be aware that the shock absorbers were leaking and the tie rods in the front were worn. The repair estimate was about $ 6,000.00.
I left and went to my auto dealer maintenance shop and was given a courtesy inspection of the brakes and all devices and bushings under the car. There was a minor seepage on a rear link which I was told did not need repair. The cost was $ 0.00.
Do not use this shop for repair work.

I’ve been going to this location for oil change last few times. I had bought a deal for 3 free oil changes from living social last year. Last 2 times, I had great experience and I only had to pay $ 3.50 extra for the hazardous waste recycling. This time, the manager charges me $ 8.95. When I question this, he says I was probably undercharged last 2 times and that I’m still getting a great deal. This manager (Doug) must definitely think I’m a fool. Firstly, his arrogance is a a big repellant to me. I hate when these service guys think they are the bosses and customers are fools.
My advice to all the readers. If you’re going to this service location, please be cautious so you’re not fooled by this arrogant douche bag. There are much better places where I’d spend my money rather than this location.
They just lost 1 customer today but I guess they don’t care.

This place gave me the worst auto repair experience I’ve had in my life. I brought the car in running fine for a diagnostic. After the diagnostic was done i was given a list of what needed repairs. They began the repairs and Doug called me the next day saying I needed a NEW engine because the timing belt messed something up. The timing belt was never mentioned on that list. When i went in jeremiah informed me that it was a «coincidence» that my engine failed whilein their possession. My car was running very well before. Also Doug tells me, «coincidentally» they happen to have the exact engine i needed available for a fee of course. It doesnt make sense that i bring in a functioning car and now i have to tow out a non functioning car after dropping $ 800. I think it is too big of a coincidence and this is the second time i brought my car to a midas and it came out worse than when it went in. I will never trust this company, more specifically the Geary blvd location, again and i recommend no one else to do so either.

Trust is a critical aspect in any relationship. It’s unfortunate that these guys lost mine last week on a visit for an oil change.
During my last oil change (Brake Plus in Daly City– awesome honest service) i was told that the threads of plug for the oil pan were beginning to wear and that after a few more changes I’d have to do something about it. They also kindly used a soft washer instead of metal and told me to let the next person who services my car to also be careful and use a similar washer.
After asking the manager of this Midas shop, Doug, if he had the same type of washer (he didn’t), he suspected something was up and saw the opportunity to take advantage to exploit a seemingly clueless customer. And so he did, first claiming that the original plug wouldn’t be able to go in. I then granted them permission to order an over-​size plug which they did and later claimed that this also won’t work. And so they threw me a quote me $ 760 to replace the oil pan. I needed time to think about this and began to do some research: I learned that i could order the part for less than $ 100 from O’Reiley’s down the block. And so I did. I also made some phone calls and found a mechanic who could do it for a couple hundred. Done deal!
I get back to Doug, three long hours after I first drove the car into the shop for a 30 min oil change, and he asked, «So what’s the plan?». I told him i was calling in for a tow truck to pick up my car. First his face changed from a place of confidence to a place of concern and said, «Wait don’t call the tow truck, we got the plug to go in while you were gone.»…
It’s businesses like this that makes people lose faith in humanity. What is truly sad is that Doug, like many others, is operating from a place that values profit, consumerism, and materialism over trust, honesty, and service to the community. Businesses like these, built on the foundation of greed, will fall as we evolve into a society that cares more about moral, ethical, and sustainable business models. Midas and Doug, farewell.

THIS MIDAS HAS NEW OWNERS!
Let face it, 80% of Unilocalers are only complaining, and we all do it when we are upset, but rarely do we write positive reviews.
Now the new owners of this Midas have to unbury themselves from all the negative Unilocal reviews from the past due to the past owner.
Not only did I get the needed work done on my new used car for $ 300 less than Goodyear or my Honda dealership quoted, but I felt they did a 100% awesome job and were friendly and knowledgably.
Doug dealt with my 4,897 O.C.D.questions about transmission oil, alignment and more like a true gentleman and Jeremiah was proud to tell me that they only buy the top end oil and fluids for their shop.
They gained my trust and me as a new loyal customer, from the first hand shake hello to the thank you hand shake after the excellent job was done.

I love the staff at this place. They always take great care of my wife and I. Good, honest and comprehensive service. I believe Doug is the manager. He is very accommodating to us both.

Midas was great in Vegas but a let down here in the city. They charge more than normal and when I asked them to look at why my car was making a weird grinding noise every time I went over 15 miles/​hr, they refused to do so saying that they couldn’t take the car out on the freeway.

Whoever is in charge of this place should keep your employees and business practices in check because now I am writing a very detailed letter to several outlets about our experience. We were ripped off big time, lied to about work that was done, and personally insulted after asking questions and wanting a refund.
We got a new braking system installed. The next day the brakes were screeching very badly at every stop. We took it back in since Midas has a guarantee. Same thing. To make a long story short we took the truck in for the initial brake job and then three times to get the brakes fixed, with no results. We were very patient, and our truck was gone for hours if not the whole day every time. We were told that the brakes had been fully replaced, cleaned, checked, re-​checked. They would order heavy duty parts, replace them again, etc. What was wrong? They didn’t know. They said it could be the high mileage on the truck, or the camper shell, which was made for the 1500 Silverado.
After the fourth visit to Midas I called and just asked for out money back so we could take it somewhere else. If they couldn’t fix it in four tries, they wouldn’t do it in five. I was hung up on several times by the manager Jeremiah while trying to come to a solution and resolve this issue. He admitted that the front brakes were replaced and then cleaned twice-​not what we were told. He said that since he had not heard the squeaking himself he could not verify a problem, basically calling us liars. We’re also told to appreciate all the «free» work that had been done so far. He said come in and he will fix it himself, what were the other mechanics doing? We took it in and he said it was the back brakes that were squeaking. I thought those were replaced.
When we picked up the truck after the fifth brake visit Jeremiah told us to sign the papers and get out. I told him I doubted they would be fixed this time too and who can I call if there was another problem since he wouldn’t help. He told us never come back, saying he was the boss. What about our lifetime guarantee? He also accused my husband of drinking and driving (when clearly I was driving and he had a beer after waiting for hours). and even threw in a comment about how he makes more money than either of us will ever make combined (where did this come from? He has no idea what either one of us do). I think he got a little defensive when we discovered that «his» store is a scam.
Here is the best part: After the third brake visit we were told that our truck needed a new transmission for $ 2400. I doubt there was any test drive because if there was they would have discovered the back brakes were the source of the screeching and fixed them. So, how did they diagnose this? If they could not fix the brakes I doubt they could handle a transmission. Turns out they must have blatantly lied to us about the transmission and after taking it to a transmission guy he confirmed there is nothing wrong. However, the brakes are slightly squeaking still sometimes. To add to this, I am over 6 months pregnant, which doesn’t mean anything except Midas is especially slimy for ripping off a family expecting. All we wanted was to make out truck as safe as possible for our little one and now we have had to take it somewhere else to make sure Midas didn’t mess it up! THIS COMPANY SHOULD NOT BE IN BUSINESS!!!

Don’t go there. Check your vehicle before you leave — they will fix one thing and create more.
Worst-​they will not even acknowledge it rather blame you with out considering that the vehicle was with them the whole time.
We are never going there back again.

I called a bunch of places because I needed my oil changed the same day. This was the only place that could do it somewhat immediately. I regret ever taking it here. I dealt with Darren, and am still completely disappointed. They held onto my car for 45 minutes, and did not even touch it. He said he changed the oil, filled my coolant, checked the tires, the works. And also recommended that I get my shocks and struts replaced since my tires were cupping. I would never trust one person to do the job, so I found a German car specialist who used to work for Audi. I recommend you all go to him at 123 Auto Service. He took pictures and videos and showed me in person, the oil that was in my car a week after the oil change looked like it hadn’t been changed in years, and the coolant was low. DO NOT GO HERE.

5 hours for a diagnostic??? I had an appointment. All you get is run around here. DO NOT GO HERE!!! Even with new management you still get a bad experience. DO NOT GO HERE!!!

My aunt, who is in her 70’s, noticed one of the tires on her Nissan was going flat, so she pulled into the Midas for help. They were very busy at the time, so they said they would not be able to take off her tire and put in in the water tank to test for leaks for a few hours. She was in a hurry to get somewhere, so she asked them to just put air in her tire for now and she’d come back in a few days to have the tire properly inspected. They did this for her. Her cost: NOTHING, FREE.
My aunt actually did come back to Midas to have her tire looked at. They said they could not find any problem with the tire. Talk about honest! Charge for service? NOTHING, FREE!
I figure if a car shop is not taking advantage of little old ladies, they are not trying to take advantage of anybody. Personally, I have had good luck with Midas, too. I still have their lifetime mufflers on my dad’s 1972 Ford Torino which my family bought in 1976. This is one lifetime guarantee which actually paid off, as I don’t know how many free mufflers my family has gotten for that car over the years.
One more thing: my Aunt tipped them $ 1 for their help!
Weird how this Midas has so many one stars, but apparently it is under new management. The latest reviews seem to be much better.

DO NOT GO HERE.
I should’ve read more reviews before taking my car in for an oil change. NEVER AGAIN. I had a Safeway coupon for $ 25 oil change and tire rotation and thought, what the heck, I’ll try it. NEVER AGAIN doing that without reading a review. My time was wasted and they quoted me $ 1400 for repairs I DIDN’T NEED.
First off, don’t be fooled by the nice gentleman at the front. I went in being told that my oil change would be 45 minutes. I return an hour later and my car is still not ready. I ask when it’ll be ready and they tell me within a matter of minutes. A matter of minutes turns into AN HOUR. They had told me they were doing a ‘quick visual inspection’ to see if my car was running alright. Little did I know that they were doing a full inspection on my car which I did not ask for– which resulted in them taking an hour and a half LONGER than the originally quoted 45 minutes. The man working the front customer service end kept apologizing saying it wouldn’t be too much longer and when I pointed out the fact that I had been waiting for an hour and a half he told me that wasn’t true and I said it was and I insisted he check the receipt to see the actual time I had arrived. Once he saw I wasn’t making anything up, he kept apologizing. The constant apologies don’t make up for the fact that you wasted my time when I told you I needed to get out of there ASAP.
Once I continued to insist that I needed to go, he brought me a quote for $ 1400 worth of repairs insisting that I needed to get half of it done ASAP or else my car would break down and my brakes would go out. I went to two mechanics after Midas and both strongly disagreed with this quote. They were charging $ 130/​hr for labor, which is absolutely ridiculous– go to a neighborhood, friendly mechanic who will charge you half that. (Emerald Auto has wonderful reviews).
By the time I left there, I was incredibly upset, both that my time was wasted and that I was trying to be tricked into $ 1400 worth of unnecessary repairs. Their scare tactic that if I didn’t get this done ASAP my car and/​or brakes would give out was slimy, inappropriate, and a TERRIBLE way to conduct business. DO NOT GO HERE.

I have been to this NEWLY MANAGED /​RE-​OPENED Midas shop twice already for an oil change and both times I have been provided with excellent service. I’m sorry to see a few of the recent reviews were not good, but the overall rating for this place is unfair, given that all of the reviews before July were for the store when it was managed previously — it’s a new shop now.
I understand the frustration that «Jim S» below had with the manager Doug — I felt that too when I first met him — but, for me, on my first visit, he eventually warmed up and ended up being very helpful and friendly. That being said, when I just returned for another oil change yesterday, Doug is now gone, so that should no longer be a concern.
Darren is terrific — as was Matt when he answered my call the other day — and they again provided very customer-​friendly and efficient service. They also did a great job of checking my tires and brakes and making sure all was well and there were no safety issues. Darren explained all that was going on with my tires and what I might need. I wasn’t able to do the recommended alignment at that time, but the price seemed very reasonable.
I have no qualms about returning to Midas again and again for my oil changes and for possible additional work I might need in the future.

Okay, I realize that Midas usually gets a bad rap. And I certainly experienced that previously at the Van Ness store. So, I’m not sure what prompted me to go back to a different Midas for a different problem. But I did anyhow.
Going to get your car serviced is like going to the dentist. Nobody wants to do it and it is expensive and inconvenient.
I was having break issues and I knew it. So rather than drive around in an unsafe vehicle, I brought it in.
The guys lifted my truck and took off the wheels and showed me exactly what was going wrong. It obviously needed new rotors and pads and shocks. Yes these parts were expensive and yes the labor was also expensive. But, that’s to be expected when you go to get your vehicle worked on. So it wasn’t actually that much of a surprise.
Once they opened everything up they also found that my ABS Oring was cracked. They tried their best to locate a new one. But, ever since I bought this Isuzu rodeo used, I am learning that it is difficult to find parts. They don’t make these trucks and don’t sell these parts anymore. After doing a lot of research they found one in New Jersey and had it shipped out to San Francisco for me. It arrived earlier than expected. And they put it in lickety-​split.
So, all in all, while it was expensive, I was very pleased with the professionalism and knowledge of these workers. and the parts are guaranteed for life, so I won’t have to go in for brake repair ever again. Which makes me happy.
If you live in the neighborhood and you don’t already have a mechanic, give these guys a try. They will walk you through all the steps, and you will know the costs upfront. All in all it was a good experience.

They re-​opened and sent me a letter saying how they want me to come back. I dropped by this afternoon and was greeted by an irritated mechanic who insisted on moving my car so he could back out another. I explained I did not want repairs today but was checking about tomorrow. He jumped in my car. He put a paper mat on the floor and plastic on the seat, but kept his grease filled gloves on. He parked my car and then brought it back. Five minutes later I still wasn’t able to get anyone to talk to about servicing my car when the mechanic came back and said move. So I left. When I got in and stared driving my hands became full of black grease from the gloves the mechanic did not remove when he parked my car. When I got home I took off my white short and the back was covered with grease from where the mechanic had sat back on my seat with his grease soaked shirt. Now what. My drivers seat back is full of grease and I’m out one white dress shirt.
It was a bad experience. Instead of being happy to see a new customer arrive, I was an irritant. Not one hello or friendly look. Just a lot of irritation because i was in the way. Sorry. Ill go somewhere else and spend my money. Somewhere they are appreciative of having customers. And somewhere that cares about the customer’s property! I have a lot of grease on my cloth seat and dress shirt. Not going back.

Wow, I’m shocked to see that this place has closed. But it looks like all other Midas in The City are closed as well. They all have abysmal Unilocal reviews. I took my car to this location for a muffler replacement. Not an entire exhaust system … just the muffler. They quoted me $ 800! I took it to my regular mechanic in SoMa and he did it for $ 200. I guess I shouldn’t be shocked that these locations are all closed. I guess this is an example of a place getting what it deserves. You use rotten business tactics and you close down. End of story.

Sorry