Mrs. Fields Cookies

My cookies were stale and chewy. I don’t understand why I paid $ 10 for 24 mini cookies that were hard and disgusting. The workers clearly aren’t paying attention. They let a guy jump us in line and they bagged us gross cookies. The only product there is cookies, you’d think that it wouldn’t be that hard to get right. Terribly disappointed!

Needed a quick, last minute present for a friend celebrating a non-​existent holiday, Hearth Day, September 15.
Based on a picture on my phone of a Hearth Day monster she made of recycled materials and dryer lint, the good-​natured staff at this Mrs. Fields in the San Francisco Center was able to recreate a pretty good likeness of said monster. On a giant chocolate chip cookie. In less than 10 minutes.
They must have thought I was loony tunes, but remained professional and helpful throughout the entire transaction.
Thumbs up guys – awesome work and gift was a success!

The counter staff are friendly, but the cookies are consistently underbaked and a bit gummy in texture. This is not a cookie worth $ 2.25.

The Cinnamon Sugar and Milk Chocolate Chip Cookies are delicious — I enjoyed it.
Staff member on duty was friendly which was a good thing.
Positive first time experience so I’ll definitely be back.

typical franchise store.
decent cookies but consistent across the board.
service is okay not exceptional.
this place is very small since its in the middle of the food court.

I feel that this place is a complete rip off since it’s not an actual «Mrs. Field Company» This company has a private owner. They charge 40 nibblers 10 free for $ 17.00 when the REAL Mrs. Fields in Stonestown Gallery charges 40 nibblers for $ 5.50. I will drive all the way to Stonestown PLUS the customer service is WAY BETTER than Downtown and the cookies are COOKED all the way. I HAD A FEW THAT TASTED UNDONE

The attendants usually range from semi pleasant to nice enough. Cookies are always soft and sometimes warm but always delicious! I visit this stand just about each time I drop into Westfield and they’re usually pretty on point. No real complaints here!

:(I hate giving bad reviews! The review is not about the cookies. The cookies are great as always. I got the cinnamon sugar and chocolate chip. Here’s where the review start… I came here hoping for amazing cookies. There was only cinnamon sugar and peanut butter. There is no way I’m getting peanut butter. So I asked (nicely) «is this it?» One of the ladies said «oh were making some more about 20 minutes.» me: «I’ll come back in 20 minutes then thanks.» her: «really ok thanks» I come back 20 minutes later same thing cinnamon sugar and peanut butter. I wait 5 more minutes I’ve had it. I went up to a different lady and said «do u guys have chocolate chip or m&m’s cookie?» her: «we only have 2» me: «how about m&m’s» her: «no it’s not ready yet» other person: *rolls eyes* me: «ok fine give me the two chocolate chip left and the rest cinnamon sugar»
Omg really? It was that hard to get some cookies. Just an advice make a lot so you guys don’t run out. I know it gets busy but there 3 of you working and I know one can bake. This is so sad. I don’t have normally what I get. Ridiculous!

Come on, you can do better on my cookie card that I bought to SHARE with my coworkers.
I get that you might be busy because of Valentine’s day. I get that you can make mistakes from time to time. I get that you have fixed expenses and can’t consistently toss out blemished product.
However, have you thought of the negative consequences of trying to «fix» a decorated cookie card that you screwed up on and trying to pass it off as first rate?
Shame on me for not inspecting the cookie card more closely before I walked away. Shame on YOU for doing a half ass job of attempting to wipe away the white decorative icing from the cookie because you wanted to salvage the cookie card instead of baking another.
It’s not just a tiny boo boo either… it’s an entire line on the cookie! It’s as if you started to write something and then realized, oops, wrong message. now how can I fix it?
Obviously, NOT VERY WELL.
EPIC FAIL.

³⁄₅ best way to avoid a purchase is to stay away from the wonderful smells. good luck!

Not sure if this review is for the one inside the shopping center, or if there actually is one at the «cable car turnaround» from the business info. The address is the shopping center.
Anyway, my review is for the one inside the shopping center, at BART level.
It’s the first establishment I see once I get out of BART and enter the shopping center below street level. The smell hits me first, so I impulsively buy one of their cookies.
$ 2.01 for a cookie? I can honestly say that for the same amount, Specialty’s cookies are larger. The cookie tasted like any store-​bought packaged soft cookie, and nuked in the microwave for a few seconds.

Service at this place is exactly what you would expect from some high-​school gals working at a cookie shop — C’mon people you’re not going to the Ritz!
I love the cookie cup! The frosting… the cookie… the guilt!- I will wait… and wait… and WAIT for the cookie cup!
I just wish they were FAT FREE!

Smells yummy. Overpriced. Cookies are not served warm. My friend can bake a better batch of cookies.

Cindy and Poe. A cup of water for 10 cents? Give me a break, bitches.

Watch out! They are habit-​forming! I have Sat classes at the Downtown SFSU campus and every Sat when I have a lunch break I get my cookie fix over here.
The girls that work here are so friendly too! I always buy 4 cookies for the price of 3.

A really cute and friendly bespectacled girl behind the counter lured me here, as did a craving for a snack – in this case, the walnut brownie. Well, I learned my lesson…

I’m «next muni-​ing» and it says the 27 Bryant bus will arrive at 5^th Street & Market in 8 minutes. Awesome. Enough time to grab a cookie from Mrs. Field’s, right? Barely.
7 minutes.
Of course, the one time… ok, second time… ok seriously, the third time that I actually feel like getting a cookie from Mrs. Field’s and am on a time constraint, a homeless person, an Ed Hardied out mom with her two not so very stylish and indecisive daughters, and a pretty normal person are waiting to be helped. The employees aren’t doing a great job with the customer service and the cookie stock is pretty low.
6 minutes.
I’m still two people behind. The homeless guy left, so this should be a breeze.
Normal person wants a mixed drink. Seriously??? From Mrs. Fields? Come on!
The two sisters cannot make up their minds on cookies and mom threatens to leave without buying ANY cookies. The horror!
5 minutes. If 4 minutes hits then I have to leave.
«Hello? What would you like, miss?»
«Semi-​sweet chocolate chip cookie.» I hand/​throw the cashier $ 2 and am on my merry and fast way. The cookie is sooooo good. Warm, chocolately goodness. I don’t even bother opening my umbrella in the rain. Besides, I don’t have any hands to hold an umbrella open anyways.

This is the only Mrs. Fields I’ve been to in town, but like other reviews, I’ve never had a bad experience here… I guess the people were never be that nice, but not rude either…
Anyways, my 5 Stars solely go to my favorite dessert in the world!
Cookie Cupcakes!!! ;9
If you love cupcakes AND cookies… it is your DREAM COME TRUE!

«She’ll DEAL with you over there,» said the cashier. After having waited for a full 15 minutes for this cashier to «deal» with another customer (who for some reason couldn’t understand that if you buy 2 cookies, you get 2 free), she shoved me off to another employee who was just getting in to work (I think the manager?).
«I ordered a cookie cake for pick-​up at 8pm. I’m a little early but was hoping it was ready,» I said while eyeing a cookie cake box on the shelf behind her.
The manager opens the box and reads, «Happy birthday, Miriam?»
«No,» I replied. «It’s supposed to say ‘Marley’ in green frosting.»
After searching around the little stand, the manager realized that the Baker (whoever that may be) forgot to bake my cookie cake. She looked at me with glazed eyes, as if to say, «Oh well, what can we do?»
I tried to be nice as things like this happen, and it’s not this manager’s fault. I ask for what my options are since she didn’t seem to realize that she ought to provide me with some as I had already paid for the cake. The manager gave me 2 options: 1) a refund or 2) wait an hour.
This cake is for one of my dearest coworkers/​friends and so of course I chose to wait. An hour of window-​shopping later, as I was coming down on the escalator, I could smell the freshly baked cookie cake. I thought to myself, «If she at least gives me a couple free cookies for the trouble, 3 stars on Unilocal.No cookies, 2 stars.»
No cookies. And, no apology to boot. 1 star.
I despise you, Mrs. Fields.

Awesome cookies. The nibblers are great– 13 little cookies for $ 4.99…this place has more of a selection than the Sutter St Mrs. Field’s plus they give you an extra little cookie for the same price here.