Network Solutions

Run don’t walk — in the other direction. It took over THREE HOURS to try to change our email address. Hoop after hoop to go through. The most outrageous and difficult procedures I have ever encountered. Not one reviewer has given a rating over one star. There is a reason (many) for that.

I own and manage 8 domains and my primary domain was acquired in the early 90’s so I’ve been at this awhile. My complaint with this national internet provider is their increasingly aggressive billing practice of re-​subscribing people up to six months prior to the anniversary of their domain or website lease. If you block the credit card so they can’t hit your account so early, you will receive very alarming notices; often ten or eleven a week, that make it sound like your site will be down in hours if you do not act. I’m sure they frighten many early users with this quietly unethical way of shellacking perfectly good customers. It is institutionalized into their system and it is a very stinky business practice. They were never like this in years past.

I’ve been creating and managing websites for almost two decades now, so I have a couple of pre-​paid domains still registered with these characters from when they were almost the only act in town. Never mind that their prices are outrageous, which should be obvious. No one makes it more difficult to transfer a domain. Frankly, I’m surprised they are still in business, but I guess they have a stranglehold on some old timers like myself, for whom they have just made it so painful to move. If you are considering using them, don’t. Just don’t. It’s not worth it and there are so many cheaper, better outfits out there for domain hosting (which I assume is how they are trying to make money now), never mind domain name registration.

i wish there was a way to reflect the experience in stars = negative stars. i’ve been with NS for TEN years and they’re the worst. i am moving my website ASAP. however, they have my account and money through the end of the year. in the meantime, they’ve been email nagging me almost daily to renew my plans with them, *ensuring that i will not. i’ve never been badgered so badly by any company. ever.* i called them 2x to tell them to leave it alone and they said they would, but the emails keep coming.

To their credit, they made the transfer of several domains easy. However, the reviews are right, unfortunately. I used to love Network Solutions, and was a faithful fan as far back as around ’03 or so. The customer service and tech support was excellent. However, in the last year — and only in the last year — I’ve become more tech savvy, and have had to rely on the creation of websites and internet/​social media usage much more. Once I got there, it became tough to support Network Solutions.
What’s going on now caused me to leave quickly. I was told to hit the forums, in the face of a problem with their website builder (literally, that’s what the agent said, ‘try hitting a forum, it may be able to help you.’) In unlocking a page that an agent locked me out of, I was asked numerous times whether or not I had done it, as if it were a police interrogation (guess if I had done it myself, they would have attempted to push me straight through to paid MyTime support?)
Even after the company admitted a problem in its web codex, they wanted me to pay for MyTime support, continually stating, ‘They should be able to get you up and running quickly.’ When a foreign-​based agent nicely offered me a freebie on MyTime (since it costs $ 60, and their WordPress costs $ 4), and then transferred me, the new American agent began to chide me, sarcastically asking me I was telling the truth. After dealing with Network Solutions and having them continually brand you as a liar, cheat, and thief, you’d be able to understand the frustration of those protesting in the streets of the USA vs. treatment by law enforcement.
This is ridiculous. The company has gone from being the best to being the worst. Not sure what has caused this, but I can tell you that my experiences before 2015 with them were far, far better, and more indicative of their willingness to care about their customers. Today, it’s like they are telling the customers to leave, because they don’t want their business. Again, they allowed me to leave quickly, no questions asked, no issues with transfer, no inquiry, no big thing. Just goodbye. I am frankly surprised they are still in business, actually; I would not be shocked to see them pack it in shortly. I can’t understand why anyone would take this type of abuse. It was as if the agents understood why I was leaving, without me having to explain anything at all. That’s a bad sign for keeping an enterprise afloat.
Finally, the domain renewal rate of over $ 20 per year can be beat anywhere.

Lousy telephone service. Almost impossible to deal with online. I regret ever signing up with them to host my website and provide email services and would never purchase any of their optional services.

I can’t give a no star rating, I guess. Go someplace else! This is terrible service.

I couldn’t agree more with what has already been said. They exist for one reason, and one reason alone… to milk customers of their money. If there are 100 directions a user can go on their website, 99 will take you to a purchase link, from which it is very hard to escape. Like quicksand, they swallow consumers and give little in return.

Disgusted with the notoriously poor customer service of Network Solutions. Our corporate email has been downed intentionally by Network Solutions for the past four days. How’s that work for most of you other business owners? Your business effectively shut down for four days by your email/​web services provider?
Did they contact us to let us know or discuss the problem? No. We have to learn from our clients and vendors that emails sent to our company are unsuccessful.
They claim it was due to fraudulent email coming from one of our email addresses? Do they offer a solution? No. They suggest changing our passwords… but still don’t re-​instate the service.
Call customer service… work your way through the mirage of phone trees… finally reach a liver person who transfers you right back in to the mess of phone trees… eventually reach a recording that tells you, not your wait time… but just that it will be more than 15 minutes.
This company is a failure. As you can tell from their website, it is created ONLY to sell web services, NOT to actually deliver the services that it sells you. Avoid at all costs!
Your web services are an essential backbone to your business… you rely on your website, urls, email, etc to function in the background so you can actually work on your business. If your business is important to you… AVOID using Network Solutions for any of your solutions… because they are not. They are capable of inadvertently crippling your business and they do not care in the least that they do so.
They take NO RESPONSIBILITY for the down time and the resulting devastation it will wreak on your own business.

If you are thinking of a company for web hosting and email service, I have to say… Network Solutions has to be the worst!!! I have now been on hold for over 30 minutes to get support. I also had two very important emails to clients yesterday go into cyber-​never land with no explanation or notification. I have had nothing but problems… Hope I have the right company here, they do web hosting and domain name services