Nice and Right Furniture

They don’t even deserve one star! I bought a bed frame from them recently. They wanted to charge me an extra $ 50 for delivery and set up even though I live less than a mile from their location. I decided to set up myself. When I opened the slats that hold the mattress I noticed just how crappy of a frame I had really purchased. The boards aren’t even real wood but only press board! This wont hold the weight of a mattress let alone one or even two people. I explained when I purchased that it was for a KING sized bed and that larger people would be sleeping on it. When I went back to ask what could be done. I was told that the bed had undergone plenty of tests and would support men 3 times my size! I am going to be doing my own reinforcing of the bed so that I can still use it. NEVER AGAIN!!!

Nice talk when you were there but didn’t deliver when promised to deliver. Called, no one ever answered the phone and can’t leave msg. So Frustrated…

This place doesn’t even deserve a 1 star, Do not buy from here, or buy at your own risk. I bought a piece of furniture there and it came defective. When I told them the issue the lady told me your not able to do it because your a female. Excuse me! Wow I can’t believe how rude they treat customers.
1. furniture came defective and couldn’t put it together
2. they had me wait and during that time left me waiting until i said something
3. i came back to pick up the defective piece and they said the manufacture fixed it
4. they tried to fix it themselves and lied and messed the the furniture even more
5. they said its not their fault if the furniture doesn’t hold up
6. i had a schedule appt and they didn’t come until an hour and half later
Worse place to buy. They are rude and have no issue cussing you out. I seen a woman in an argument match with the guy in the glasses who calls himself the manager there.

I purchase the kitchen table from here after 2 weeks of having a table the leg became very lose I called and spoke with customer service they ask me to take a picture and bring the picture in my invoice and so they can take a look at it when I did this it was on a Saturday and they told me that customer service was closed I told him I had spoke with someone on the phone and they told me to come in that day so I ended up leaving coming back on Monday to have my picture that I took of my table in my invoice check they told me that they will send someone out to fix the table I told them that the table was unfixable because the wood has a split on the leg then they told me that they will give me a new table and that it will be delivered I waited for about 2 more weeks to hear nothing when I contacted them again she told me that a warehouse may not have it so I went in person only for her to tell me that the warehouse was closed that day which was a lie then I was out with my husband and got a random call from them telling me that they were there to deliver my table I told him that I was not at home but I will be home the following day the following day the man shows up without a table and with only a leg their customer service is horrible they give you the runaround I would not suggest anyone purchase any furniture from here if you do you will just end up with one big headache

I will NEVER EVER EVER go back to this place ever again! I have been here twice, because a guy from West Coast Clearance «recommended» us this place. not really recommend but gave us more options in our furniture hunting. The first time we went to go get a TV stand. The furniture there is not super high end. not expensive like a legit American furniture store, but it isn’t dirt cheap for it being a dirty Chinese warehouse. And I can say it’s a dirty Chinese warehouse because I am Chinese and we all know the truth about shady Chinese places like these…
The TV stand was an OK purchase, it wasn’t a huge deal. I didn’t like how they spoke Canto only to my group of housemates that were looking to purchase the TV stand. I speak mandarin and taiwanese and felt a bit left out. Whatever though. Maybe they’re terrible at english and feel comfortable speaking Canto. we are accommodating. They said some pretty sexist jokes/​remarks. Maybe I have a stick up my BUTT. and don’t find this kinda stuff funny. But they said the women in our group gets to pick what furniture we ultimately buy. I faked some sort of uneasy half laughter. but uhh… the guy housemates have a say too. So I don’t really find that funny?
The SECOND time we came back. ughh. yes. They made the same joke. The guys buy and pay for the furniture while the woman gets to make the decision. WTF. we have jobs. We can pay for it. It’s not funny this time. I didn’t laugh at all.
The one guy that works there (I think he owns the furniture place?). He’s short and fat and balding with glasses I think. You’ll know when you see him. He starts asking one of the guys in our group if he speaks Chinese (Mandarin or Canto) and he replies that he doesn’t. Then the owner starts going on this LECTURE about how he should know Chinese and how he’s shameful to Chinese people. WTF? I started rolling my eyes and doing my passive aggressive side glances. And like making nasty mean faces at him.scowling. Like looking away, looking bored. Basically looked like a pouty teenager.
He didn’t call me out on it, but he also tried testing my housemate (who spoke Mandarin only) about her mandarin skills and when she didn’t pass his test, he went off and off about Chinese vegetables and some sort of obscure idioms that I was like WHAT DOES THIS HAVE TO DO WITH FURNITURE??? Seriously, why is he LECTURING us about stuff that has NOTHING to do with buying furniture.
After about ten-​ish minutes of straight up lecturing us (he didn’t directly talk to me. not once. probably cuz I looked pissed off) we booked it out of there. And we are NOT COMING BACK. I’m NEVER COMING BACK. This happened TODAY at around 12 PM and now it’s 11 PM and I’m still mad at this.
Thank god my housemates were very gracious and courteous and entertaining this old man. because if he called me out on MY chinese skills (or lack there of) I probably would have told him «bi zui!!» (shut up) and «gan ni!!» (eff you) and flipped him off and ran out of his warehouse. Yes, I thought of this comeback while in the shower 4 hours later. Anyway, I was so mad I thought maybe I should write this scathing Unilocal review so that future people know how they treat their customers.
And finally, if the people that work there are reading this, maybe they should learn a thing or two about making their customers feel welcome. And not like they’re inferior people just because they can’t speak Chinese.

If you are need of some basic home furniture and you don’t want to spend a lot of money, then definitely give this place a try.
You won’t find high end designer pieces here. You will find inexpensive, solid pieces of furniture that you can live with — now. Maybe not forever pieces, but certainly quality pieces that won’t break the bank.
Our finds from Nice & Right include a sofa/​love seat, coffee table, and king size sleigh bed frame.
The sofa/​love seat combo (Ashley Furniture brand) and our coffee table were in stock and available for delivery on the same day. Awesome.
However, the bed frame we wanted had to be ordered. Apparently king size bed frames are not very common — not to be confused with california king, which are everywhere. Oh well.
We wanted to pay cash for everything, so I was a little nervous to order the bed frame and just wait for it to be delivered. We were told 2 – 3 days for delivery — it turned out to be more like a week. But, our frame was delivered as promised.
* Note: I did call a couple of times to confirm the shipment of our bed frame. Just to be safe. It was worth it.
I am very happy with our purchases from Nice & Right.

We were looking to furnish our new condo and checked a lot of places. I knew what I wanted and had a difficult time finding something that met all our specifications.
Stopped by Nice and Right on a Sunday and sales people spent a good amount of time helping us figure out what would work in our space and gave us a fair quote… then we left and said «we’ll go measure and come back later.» It took us a few weeks but after more searching we ended up back at Nice and Right because no other furniture store had what we were looking for at anywhere near the same price.
We ordered the furniture on a Monday night and said we needed it by Sunday for Mother’s Day, or else our families would be eating off the floor. They said no problem on the table but, maybe not the couch as we custom picked the size and materials.
Saturday came and we hadn’t heard anything from he store. I stopped by on my way home from work that morning and they assured me the items would be at my house in the afternoon. We get a call at 3pm asking if we are home and then saying they’ll arrive in fifteen minutes. They come, unload and set up our dining table, six chairs, and our customized couch in less than 30mins. I am so happy with our purchases! Our table sat 10 people on Mothers Day and the couch matches perfectly! We will definitely be back for more furniture.

Ok. So I ordered a bed and bed frame. I paid it over a two month period since I requested a latter date of delivery. Once this happen, I did go through a bit of a round around for a delivery date. A final delivery date took me about 2.5 weeks to get, since no one could tell me what exactly was going on with my order. Anyways after all that nonsense. They came through. They delivered on the day the told me they would, although one hour earlier than they had stated. But WTH I was desperate to get my bed and lucky I was at home. Material and bed worth what I paid. Delivery men set it up, everything was brand new, packaged up and they even requested for me to make sure everything looked according. (Although they were a bit cocky). Did have a stressful time trying to find out what the heck was going on with my order. but at the end all turned out find.

update: I had a «10 year warranty» for my mattress when I bought it 2 years ago. It recently had what I think was a broken box spring. I went in and spoke to the manager. She demanded my receipt, which I didn’t have on me. I told them to look in their database. She in turn said that they don’t use computers, only by looking into paper receipt and that was too time consuming. She said to come back with receipt. WTF you serious? So I went in 2 days later with my original credit card statement. They told me I’d faked it. WTF again? I will go and make a fake copy just to show you I bought it here 2 years ago? No sh*t? After a 2 minute debate, she said fine, that she will «honor» it as a receipt. Ok I thought, now we’re talking… gimme my warranty? Do I get prorated? Credited? NO!!! She said that I definitely bought it here, but the 10 year warranty was warrantied by the manufacturer. She said, «so sol-​ley. no wa-​wan-​tee –for-​you– company bankrupt, ha-​ha-​ha so funny». These folks have great lying and thieving skills. You will not know when you’ve been taken until its too late. What can I do but give them my fully manicured middle finger.

2 ½ month and my coffee table is still no here yet. No call or anything. I called them and he said that the manfacture is out of stock and will take a month to get it. They offer to replace it will what they have in stock. I decline seems most of the coffee table they have in stock are the cheaper ones and it doesn’t match.
I so regret getting it from them. And yes, there is no refund. Let’s wait and see.

Ordered a futon and was told it would take a couple days. 2 weeks go by and my wife called to find out what was going on. She was given the excuse that they need to check another warehouse and that they’d call back. Of course, no call back. Tried again and this time told it would arrive on Friday and then delivered. Nope. So finally I called and was told it’d be another week. No way, after 3 weeks or waiting, I asked for my money back. Will never shop here again.

My first impression was that I might buy something from here back when I was furniture shopping a month or two ago. This was before prices looked good. Then I went a second time and brought a co-​worker with me during our lunch hour. This second time I felt turned off by the fact that one of the saleslady pretty much followed us every step of the way. Some people feel fine with that but I personally do not. Then another guy who seemed to have managerial status started asking questions that my co-​worker didn’t appreciate. He hinted to me it’s time to go by pointing at the watch. At least this experience led me to a better shopping experience elsewhere.

We ordered an armoire from them and these are the problems we discovered after it was delivered:
1. Left door does not stay closed because it is mounted incorrectly. When closing the hinge corner rubs and lifts so that the door will not stay shut.
2. Right door was also mounted poorly and the end of door hits and rubs as it closes. It will eventually cause a mark on the bottom of the door frame.
3. The armoire is not the color that the salesperson said it would be. When we went to the salesroom, they had two different armoires sitting next to each other. The one on the left was an orange-​like wood color and the one on the right was a dark brown. We told the salesperson we wanted a lighter color than the one on the left. My wife showed her the color we wanted that was in a chest of drawers nearby. The salesperson said she could order the armoire on the right from a catalog and it would be the color of the chest of drawers AND NOT the color of the orange-​like wood of the one in the showroom. The one we got IS the color of the orange-​like wood of the one in the showroom AND NOT like the color of the chest of drawers.
I contacted the merchant to ask them to take it back. I even told them I would be willing to pay the delivery charge of $ 35. They refused.
This place is Nice & Wrong

I just moved and needed new couches/​TV stand. I came to this store by accident, but they had what I wanted and they gave me a good price, so I bought a sofa a loveseat and a tv stand from them. I was leaving on vacation 10 days later and they promised to deliver before I leave. After I paid for everything, I read the reviews on Unilocal and got scared. I called them several times to make sure they are on track for next week delivery. At the end, they delivered on time and the furniture looks great. The quality is not top of the line, but you get what you pay for!
Only 3 stars for several reasons:
1) the store is in a creepy location and a little scary looking
2) they are really hard to get a hold of by phone
3) the delivery guy didn’t speak a word of english

DO NOT BUY FROM THIS PLACE!!! I ordered a dining room set and a bedroom set from them. The king bedframe was not constructed properly so that it will not assembly properly, and they charged me an extra $ 100 for their delivery person to pound in the sides with a hammer to «make it fit.» My dining room set never got here. They jerked me around for months saying that «it’s arriving next week.» Finally, I had to cancel my order, and they WILL NOT refund the entire amount I paid for the dining set. I will never buy from these people again. DISHONEST!

If you don’t want any regrets then don’t shop there.
There are better places around the city.

Ambiance: expect cold warehouse feel. There were furniture outside on the sidewalk. Once you walk in, you don’t even know where to start. The walk way is about 4 feet, if not careful, you may bump into the furniture.
So this is the story: we (my boyfriend and i) were confident to be able to negotiate a good price for a sofa being that this is a Chinese place. We were kinda lucky considering the boss actually wanted to help us find a sofa. It’s a lot easier negotiating with the boss since he can make the decisions in the snap of a finger. We were able to get free shipping, about 10% off the marked price, and they even threw in a couple of free cushions that they claimed to be $ 15 each. Then they said it’ll take about 10 days for them to deliver it and then I complained so long? So they agreed to do it as soon as they can (5 days) Total b. s, it took them 14 days.
So 12 days later, they finally called and said they will deliver between the hours of 12 – 2 and like many of the other reviews said, they showed up late. What I found ridiculous, was they called at 3 p.m. and said they were waiting for US to go pay the other half of the couch and then deliver the couch. WTF we did not pay the full price the day of and a tip for all of you: DO NOT PAY FULL. Tell them you will pay the rest when you get the furniture, it gives them an incentive to actually deliver the furniture to your house. So that didn’t make sense, we told them we have the cash here and waiting for them to come pick it up.
The couch finally arrived and we are pretty happy with the product in terms that everything turned out what we wanted. As chaotic as this place can be, I would go back to get furniture here. The people there were really nice and helpful, and the product and price is not something you can get elsewhere. Even Jennifer Convertibles can’t beat the prices because JC charge shipping ~$ 160 but the prices of couch are the same as Nice and Right. But maybe they would deliver on time at least.
This place doesn’t quite give you the trustworthy feeling so if you can deal with being let down in terms of shipping time, then check it out.

never again. They took my money and charged my credit card. Gave me the run around for weeks and never called me back. When I showed up they gave me the run around for 2 hours. said the item I ordered was discontinued and refused to give me a refund. No one deserves this treatment.

Ugh… this place is giving my family and I such a huge headache. We had ordered a bunch of items from them, including two bed frames, a nightstand, two dressers, a three-​piece sectional sofa, a dining table set and a shoe case, scheduled to deliver last Friday. They had called us that morning to tell us that they would deliver our stuff around 3pm. Around 2pm, they called again to push it back to 5ish. They called again around 4pm and said that their truck broke down and moved it back to 7pm. At 8pm, there was still no sign of them so my parents were pretty fed up and figured they were not going to show up. They didn’t end up delivering our stuff until 8:45pm! WTF?!
Just as I was getting excited about the fact that they even showed up, they told us that they didn’t have my sister’s bed frame and nightstand yet. Not only that, but they didn’t have my dresser either! Both their trucks apparently broke down that day and my dresser somehow got dropped and broke in the midst of all the moving that they did. Ugh!
So it’s Friday right now and my dresser finally showed up yesterday, but still no sign of my sister’s stuff. They kept telling us that it was going to come but it kept getting delayed. God knows how long I’d be stuck with her since she’s been sleeping with me for the past week *sigh*
In summary:
Pros:
— large selection of furniture (they have catalogs that you can special order from)
— relatively competitive prices
Cons:
— delivery dates/​times are definitely iffy so double and triple-​check that they have the items in stock
— quality of items are not so good
— they don’t give big discounts
— no free delivery

Large selection of Sofas, Bedroom sets and smaller furniture.
I purchased a small rustic dining table and a 3 piece micro fiber couch set.
Im pretty happy with the products in general: the dining table we chose is small due to our apt. but we still had to assemble the darn thing.
The couch was priced very competively and we were able to bargain a shipping rate and a price in total.
The shipping was delayed a few days due to a choice of fabric and it took quite a few phone calls to understand how long exactly but the people there are pretty nice.
Overall, decent merchandise but not completely reliable on shipping if its needed.