Nova Nail Spa

Came here in a crunch and I appreciate them taking me but the place is not very clean and the pedicure took FOREVER but not because of the quality of pedicure but because I was just left alone for periods of time. Definitely definitely won’t be going back.

I’m super disappointed with the service.
Today I stop by and I ask to Selena what time I can get mani and pedi? She told me 6pm
I was there 10 minutes earlier and She told me that I have to wait till 6:30pm because She was busy and She forgot my appointment but tomorrow is better for me to go back.
Really???
I change all my appointments to be there on time and They show NO RESPECT for my time and plus She has this nasty attitude.
It’s nothing personal but this new staff They show no Respect and They’re not professional… That place is not cheap (They always ask me to give the tip on CASH) and now I have to let this Girl’s to give me the finger?
This is the SECOND TIME They do this to Me and my Partner (almost 5 years customers and everything was great when Leann, Christine and her Sister work there) but I’m not going back.
Owner or Manager if you care your business listen to your customers.
Bye Nova if one day Leann, Christine and her Sister go back maybe I’ll go again.

Horrible customer service and the other guests were extremely rude as well. Do not recommend!!!

I love their express manicure pedicure. It is very relaxing and comes with a nail color application to. Its great that they take walk in’s as well. Best time pass with my mom.
Regular nail color application and no chip for good 1 week.

I have been coming to nova for sometime now. However, their service is degrading day by day. Girls are rude and don’t give an estimate on the wait time. Appointments make no sense here as they truly don’t value your time. Also, they always seem to be in a rush to close before 7:30. Time to find a new nail salon.

Yikes. Dirty. Weird. Bad service. Girl was super rough with my cuticles (she did not lighten up despite me yelling «OUCH!!») and chose a random color for my nails — about 5 shades off of what I handed her.
Also, not really sure what was going on, but it was only 7 PM and they locked the doors so no one else could come in while another girl and I were getting our nails done.
Everything felt gross there. I didn’t even want to put my hands in the no-​chip light dryer machine because it felt so greasy. Had to just put my fingers in there and not touch anything.
Felt like I needed a shower after I left a $ 45 manicure. Not good.

I just had the surliest woman do the worst job on my nails.
I went in with a friend, we had booked appointments together and her lady seemed okay. I, on the other hand, kept getting berated for taking. She kept motioning inexplicably to get me to do things (hint: lady, use your words. Smacking the top of the dryer repeatedly while my hands are in there doesn’t immediately give me the message that you want me to put them in deeper). When I told her she kept getting shellac under my nails, all she said was «I know». She took way too long, making me miss my hair appointment, and on top of that did a pretty awful job. Would not recommend ever.

First time coming to this salon and would probably be my last. Was desperate to get my nails done and my regular salon was going to close soon so I came here because it’s closer. The manicure was good but really for $ 18?! Not worth it. The most expensive manicure ever. I didn’t get no fancy neck pillow or served water or anything like the other reviews I have read. What bugged me the most was that this other lady that worked there rushed me on drying my nails. I literally sat in the drying section for about 4 minutes and my nails werent even fully dry on the inside and she just rushed me! I understand the shop close at 7:30 but it was 7:20! She didn’t have to rush me! Got so annoyed because the inside of my nails weren’t fully dry and once I stepped out the salon I was so careful and one finger smudged. Don’t rush someone to leave that sat there for literally less then 5 minutes! Won’t be coming back here especially if this one lady likes to rush everyone to leave.

I was a bit concerned as I am from out of town but if you need a nail place it’s a def go to. make sure you as for Tina she was so nice and did an amazing job on my manicure and brows

Mediocre work doesn’t merit the high prices. Will not return.

I’ve been going to Nova Nails for about 10 years and this review is long overdue. I think it is the best mani/​pedi place in San Francisco. I have tried other nail salons but always go back to Nova Nails. My manicures always lasted for over 1 week. My friends always asks if I got gels but they’re not. My pedicures lasted even longer — over 1 month. I typically get the «Honey Walnut» pedicure which is the best pedicure for removing the callus and dry skin on my feet. The staff have changed a lot over 10 years but the service have been pretty consistent. There may have been only a couple of occasions that I could think of where I wasn’t 100% satisfied. Because English is their second language, communication may sound rude or short at times. But I’ve gotten to know them and they are all very nice. I alway make appointments to make sure I don’t have to wait a long time.
Nova Nails may not be the least expensive nail salon in San Francisco but you get what you pay for.
Tip: to make sure your mani/​pedi lasts, use products that are fairly new and not thinned down. I like to bring my own base and lacquer. Also Nova Nails uses Seche Vite top coat which is probably the best top coat.

«Eek! Methinks not.» for one star is exactly my sentiment. $ 78 for a gel manicure ($ 44) and express pedicure ($ 33)? Unless it’s going to be the most magical mani/​pedi I’ve ever experienced in my life (which is wasn’t), that is an Outrageous Price. There’s no way you can expect me to tip on top of that when there was nothing special about either of the services. My fault for not checking before I came in, but this kind of service is $ 50 – 60 anywhere else in the city. I won’t go again.

I love this place. it’s clean and everyone is friendly. my favorite girl is Holly! Make sure to ask for her next time you get your nails or waxing done: D

Normal prices, very zen environment. The ladies who work here are super sweet and talented

It was my first time there and I won’t plan to come back. I went for a regular mani = 18 dollars The lady that helped me hurt me so bad, I was bleeding from two fingers, she was not gentle at all when cutting my cuticles! Horrible. Before she started she asked me to pay and for the tip; I felt obligated to leave her a tip so she could do a good job. I wish I had the option to pay at the end and then think about her tip! It was a pretty poor job! I am very upset! I left unhappy and in pain! Go somewhere else!

I have come here several times, this place IS NOT cheap but is good. I only have a problem with ONE girl from there, SHE SEEMS ALWAYS MAD at me for whatever reason and got angry when accidentally smeared my nail.

They have always been so good but the last two sessions my gel came off two days after the service. With a baby and no help I didn’t have time to go in and get it done again. Today I took my baby for a walk and showed them what had happened — I just wanted it off because I have an event to attend and a half job looks terrible. They barely accommodated me then charged me to remove the mess they created. I won’t be going back for sure shame I was a customer for 3 years! Bye!

Definitely overpriced for what you get. It cost $ 60 plus tip for a gel pedicure. The salon is very clean and located right downtown, but there was nothing special about the services. Unfortunately it’s been two weeks and the gel polish has started to chip.
Only worth going if you’re in the area and really need to get your nails done.

$ 18 regular manicure (credit card okay) + tip (cash only). A little bit expensive for just simple regular mani but what can I say, it’s downtown SF. They do pretty good job. I like it because it’s super close to my work so I can go there after 6pm.

It was my first time at this nail salon and i wont be a returning customer. I decided to go here because my regular salon was closed and i needed a mani bad! This review got 3 stars because – pros: beautiful set up, relaxing, well decorated, comfortable chairs, cons: selection of nail polish colors, no AC and most importantly they wouldn’t accommodate me to my one and only need – which are nails art/​designs. They dont do it! Nobody at the salon! How is that possible??? Im all about nail art so def not going back for that reason.
So regular gel mani costs 35 $, so i give 50 at the cash register and I got back 5 $. I mean i was gonna tip her 10 $ anyways but for her to just take it herself and walk away seemed sooo rude.