Novedge

I finally decided to put down the money to get a copy of V-​Ray for my work, and thought it would be easiest to run through a reseller in my local area in case I had any issues. Well, I had some issues.
Their site crashed mid-​payment but still took my money, so I had to call in to get assistance to see if my order even happened. I am already reluctant about big web purchases like these due to scam resellers, and their support reps made me feel like I may have fallen into the trap. Very little knowledge about what I purchased and when I’d get the download. Customer service doesn’t always have to turn perfect results, but there’s a lot you can do to make someone not feel swindled.
I recommend finding an alternative reseller for web purchases.

I feel obliged to review these guys, as they’ve been awesome since I first discovered them. Being discount-​obsessed, I found them when I bought Rhinoceros 5 as a student. Despite uniform prices for single copies of architectural/​design software from most resellers, Novedge always finds a way to mark down the price a little bit. I try to recommend them to peers for purchasing, and have even tried convincing my office on the East Coast to buy through them. Another thing is they are responsive, and when I called them, I could tell I was talking to someone who is informed, not just someone from a team of salespeople who have such a high volume of purchases that they don’t know what’s going on. Here’s the best part — they have newsletters, newsletters specific to Rhino, webinars, and podcasts with great architects for free that you get through e-​mail after buying something through them. They’re great and they keep me informed of what’s going on in the profession (and related fields) outside of my workplace and region.