I really love their high-end textiles and wallpapers and have used them a few times on client projects. My sales person is amazing. I do have a bad comment though, the manager is truly rude. I called and she could not understand my accent. Funny since I talk to about ten vendors a day and they all have an easy time understanding me. The manager treated me so bad and was so unhelpful that I could not believe that O&L hired someone that lacked professionalism as their manager. I am not sure how I feel about O&L anymore. The firms where I work at are very high-end and their products are right up their alley; however their personnel(and maybe is just this manager) are not high-end at all. Maybe she’s not used to living in a multi cultural city where so many accents intermingle one another.