Pacific Ranges & Hoods

Bad service ever… The salesperson sat in front of her computer to talk to you and she is not friendly at all. Don’t park at the garage that the store recommended. You have to pay $ 12 if you are not planning to buy more than $ 100 coz the store won’t validate your parking.

This review is for the Oakland store: 12^th and Franklin. I took my kitchenpro scissors for them to fix (as it wouldn’t bounce back after each use), and they were indifferent, told me they don’t know how to fix it and no warranty, and one of the guys kept telling me it’s only $ 29.00. Sorry, for me $ 29.00 is still a lot of $, and I am trying to help the environment. What I didn’t like, was their attitude. I am not sure, I would buy any of their other products. Sigh, too bad.
Ris Ng

Do not buy the auto clean range hood, it’s a nice feature but the control and operation are very delicate and sensitive to frequent problems. I bought the AC-​PRO30S model 3 years ago and have been having problems since then. The fan does not work as advertised, smoke and smell escaped the kitchen area easily. The auto clean function works sporadically even when instructions on the user manual are followed exactly. To make it worst, when I call for service, no one calls me back. Don’t waste your money.

Product is good but service is horrible. I just spend 600 and the sale person didn’t offer to load the items in my car.

The sales rep who accompanied us was Kieu Ip. Shes fairly old looking. Probably in her 50s. When asked about how much watts each rice cooker is she had no clue and proceded fliping over the ricecooker. She has that facial expression of not caring if you buy or not and acting like shes better than you. We really liked the products but her customer service was below par. Even after completing the purchase of a 260 dollar rice cooker she didn’t have the decency of saying good bye…

They have a nice, but not large, selection of rice cookers, ranges, water boilers and other kitchen peripherals. When I went today, they had a demo going on for a rice cooker. It reminded me of Ron Popeil! Like any good Asian, my mom asked for a discount for a soybean drink maker machine ($ 149.99). The girl who helped us said discounts only apply to their Buffalo brand things. As she was ringing us up, she said she’d give us a $ 50 discount! She was very friendly and knowledgeable about the product too. I’d definitely come back if I need any of their other product offerings.

Fancy Asian ventilation hoods for Asian cooking. The space is pretty bare. Street parking only (but the turn over seem to be quick). One hour free parking at the Citibank near the store if you purchase $ 100 or more.
They have a cooking demo on ¹¹⁄₃ at 2pm. Who knew you can bake cake with a rice cooker???

If you do a lot of asian cooking and need a heavy duty hood range (I mean something so strong that it would suck up a pot lid). Pacific Range has the perfect hood range for you! They carry the standard self cleaning range and their new steam cleaning one.
The steam cleaning range costs a bit more and you have to use bottled or distilled water — not tap. I don’t have water service and I don’t want to go to the trouble of obtaining distilled water so we got the cheaper self cleaning range (water and 409 will do the trick).
They don’t upsell you. They let you make up your own mind. I also bought a Buffalo rice cooker. It has a stainless steel pot which is pretty heavy (not the cheap aluminum ones you find at the stores nor is it coated with teflon). They kicked in a set of knives, veggie cleaver and a hot water pot for free.
It took about a month for my range to come in but once it did, they called me and let me know what time they would be at the house (between 10 — 12 PM on a Saturday). The guy actually came on 10 AM. He dismantled my old range and installed the new one without any problems. It took him about 30 minutes to do this. He also hauled the old one away for free.
Minus one star for not cleaning up after himself after the installation. He had to drill a bigger hole in my cabinet that connects to the exhaust pipe because my previous range had a smaller hole. He left wood scraps from the drilling all over my stove and counters. That was a bear to clean!
I’m happy with the range. It’s strong enough that the fire alarm, that sits in my kitchen, doesn’t scream every time I cook.

My biggest mistake was spending over $ 350 on a Buffalo pan! It was heavy and hard to cook with and hard to clean. You can not pan fried anything with this pan because it will stick! Once you have food stick on the bottom of the pan… good luck washing them. They need to be soak in the water for long time before washing!

Chose to go because of the good reviews, so feel I have to post mine.
Went yesterday — found a nice hood. We’re told we were «lucky they had one n stock» — were then pressured to leave 100 deposit to hold it for one day. This would guarantee it would be here the next day when we could come back with a truck. Fine — we did. Went back to pick up with a truck today and were told that unit was non hold for somebody else. No real apology /​explanation of what they could do. I said I wanted a refund and was give it, again, with no effort to make things right.
Pushy sales people, and wasted hours of my time. Never again.

We didn’t end up buying a range hood here only because their installation date was after we needed it, but I wanted to give a positive review for the excellent customer service we received here. We talked to a younger man (unfortunately, I don’t know his name) who was very helpful. He was patient and informative without pushing products on us that were above our price range. Prices also include taxes, delivery, and installation, which is really convenient.
FYI, they also sell rice cookers and other Asian cooking utensils here. Definitely an establishment frequented by Chinese families, but after doing some research Asian range hoods really are superior in power to those sold at places like Home Depot.

My Zephyr range hood needed repair. Zephyr referred me to Pacific Range Hoods and to Star Appliances. I called Star first. They have great Unilocal reviews, but would have charged $ 60 to come out and give me an estimate. When I told them I didn’t need an estimate since I knew exactly what was wrong and had the replacement parts on hand they quoted $ 140 including the (mandatory) estimate fee. Pacific quoted $ 60 total and they also had great Unilocal reviews so I went with them and I’m glad I did.
The only downside was that the first appointment I could get was 2 weeks away. But everything else was great. They called me 2 days before the appointment to remind me and make sure the time still worked with my schedule. Then the tech called 30 minutes before arriving to say he was on his way (well within the 3-​hour appointment window). He was very conscientious, fixed the problem in about 40 minutes, and made sure I was happy with the work before leaving. I would definitely use them again.

Pacific Ranges & Hoods is one of the best stores for kitchen appliances. If I ever need to replace the range hood in my kitchen, I’m definitely coming here to get one. Now, you may be thinking to yourself this is an appliance store? Yes, it is an appliance store that sells kitchen appliances. They have range hoods, rice cookers and other kitchen appliance products in their inventory. There is a brand name appliance that will fit your needs. Come in here take a look through the items they have available in their inventory. Need assistance or want more information on a particular product you are looking for? Feel free to ask, Chuck and Cecilia are here to give an explanation and an introduction about the products available. I came here with my dad 2 weeks ago, he was looking for affordable range hoods but wasn’t sure which one would be appropriate for his budget and Cecilia immediately looked up the information for him. Cecilia is very helpful as well and the customer service here is excellent.
Parking:
— Street metered parking is available!
— Good luck looking for a spot to park your car in this area as well!
Overall, the customer service here is excellent and I would recommend this store to people who are in need of a range hood and other kitchen appliances.
UPDATE:
They are no longer at 370 Townsend St (across from Caltrain Station). Their store is now on 390 Kansas St between 16^th St & 17^th St (right where the 22 Fillmore passes by)!

We cook a nice dinner almost everyday, so we bought a hood from them. The price is great, the installation is good, and the machine is excellent for the money!

Fantastic place to go for first time buyers. My contractor recommeded and Ben was super helpful in walking me through what was the best deal for my place. Additionally, when I went to make my purchase, the stove I wanted wasn’t available, which was a big risk due to my construction timing. He picked up the phone right away and called other places to find what I needed so I could have what I needed when I needed it, no matter that he didn’t get the business. I think that speaks volumes on character and honesty — would recommend this place to anyone!

It’s a Great product. i had introduced to my friend to use it. it very useful, and i really love it. The service man seem very nice. The price was worth!
I also like it when the holiday comes there will be some free gift to give to the customer.

Great product! I purchasing a AutoClean range hood from these guys and it’s very reliable. The suction seem to be stronger at the demonstration. The reaon why I gave them a 3 is because of service. The service man seem very distant and distracted during the whole installation process. I have no doubt that he knows what he’s doing but at the end of the installation he was expecting a tip from me. I was specifically advised by the salesman that installation was included. Needless to say that I did not provide him with a tip… would you tip when UPS delivers your package or when Home Depot delivers your fridge? The whole installation process just seem awkward after he asked for a tip.

If you’re looking for a no-​nonsense range hood in a no-​nonsense store, this is where you [and most Chinese families in the area] pick one up.
Five glowing stars for good customer service and a good product. We were in and out of there in less than thirty minutes.
Chuck [I never asked for his name, but that’s the name on my sales invoice.] was super helpful. He was pretty quick about seeing what we needed. The showroom isn’t huge, and he came over probably a minute or two after we had stepped inside. We knew which type we were picking out, but there were still a few to choose from. We were specific about the color/​width of the hood, and since he didn’t have the one we were considering on display, he brought one up from stock and opened up the box for us.
There was a Lunar New Year promotion on the Pacific Brand auto-​clean series, so we ended up with a $ 50 discount on the hood + a free induction cooktop. If you don’t require delivery/​installation, there’s another discount. We were expecting to spend between $ 500-​$ 700 for a really nice hood. We ended up going below that with all the promotions. SUH-​WEET. And the price included tax and everything. You can easily buy a cheap one elsewhere [maybe ½ of the price for something significantly lower in quality], but I’m talking about a serious range hood here, folks.
Best of all, you get way more than you would if you paid the same price elsewhere. The range hood we purchased is especially powerful with multiple settings that range from 150 – 750 CFM [cubic feet per minute] compared to what we saw elsewhere. I think for the same price at Home Depot, you get up to 400 CFM. The color we wanted isn’t readily available at Home Depot, and I also haven’t seen the auto-​clean feature on the other range hoods.
Additionally, their warranty [you don’t pay extra] is on the following: Motor — LIFETIME, Parts [excluding the bulb] — 10 years, Labor — 1 to 5 years, depending on which hood you purchase. At Home Depot, I think it’s for just one year.
That they would back up their products with such a warranty says a lot. If you plan on some crazy cooking, I’d definitely recommend that you pick up a Pacific or Zephyr range hood. It’ll keep your place from smelling like foods.