Pawtrero Bathhouse and Feed Co.

Love the dog washing area and the friendly staff. My dog knows we’re heading there when we are a block away.
She starts running to get inside and roam around looking for treats and attention.
Stocked with plenty of great choices for you to keep spoiling your beloved cat or dog. Plus the ginormous cat that lives there is awesome, and clearly he/​she is not daunted by any size dog– too cool.

I work across the street from Pawtrero. I have been buying my dog’s food and supplies there for the last 2 years, and bring my dog there for baths. Upon recommendation by me, my mom now comes up to SF from Palo Alto to shop at Pawtrero. I work in a dog-​friendly office and many of my coworkers shop there as well. I would consider myself a loyal and grateful customer for the wonderful products they carry and always kind help in store.
I recently had major foot surgery which has required me to be non-​weight bearing and in crutches for the last 8 weeks. I have been issued a temporary handicapped parking placard to assist with my limited mobility during this long recovery. With a handicapped placard, you are allowed to park in any legal parking spot in the State of California without time restriction.
On 4÷11÷16, I parked my car in the 10-​minute zone outside Pawtrero. Due to street sweeping that morning, this was the only place that I could have parked and been within reasonable walking distance (on crutches) to my office, which is located across the street. I returned to my car that afternoon to this note on my windshield, in all caps:
«DO YOU REALLY NEED TO PARK HERE? THIS IS THE ONLY PLACE OUR CUSTOMERS HAVE TO PARK HERE WHILE SHOPPING. WE PAY ALOT OF $$ EVERY YEAR FOR THIS SPOT.»
Needless to say, I was shocked and hurt to receive such an discriminatory and offensive note on my car. This was not an abuse of a handicapped placard; this was a legitimate use of an accommodation to assist a disabled person in to access their workplace — a state and federal right.
I understand Pawtrero’s position in not wanting their customer’s parking spot blocked; however, in the 8 weeks that I have been handicapped, I have used this spot once, and only once. I have always tried to park in other spaces when available, out of consideration to their business. The single time I parked there, I received this extremely unkind note.
I went into the store that afternoon to try to explain the situation (and frankly, to get an apology), and was told by the clerk that the note was left by Pawtrero’s owner and that I should come back later. I am so disappointed that the owners themselves — who say they pride themselves on being a neighborhood business — would treat a fellow neighbor and customer with such discriminatory disrespect.
I have uploaded a photo of the note as reference.

The self service dog wash is a JOKE! There are fur balls everywhere how are you supposed keep your dog clean when the place itself is a pig sty. There are no proper drying tables. The dryers are both broken and set to high. AN employee offered after I left the «bathing area» to adjust with some pliers WHAT! There isn’t proper drying tables, only random furniture and giant freezers. Oh they don’t even provide conditioners, but you can purchase one WHAT! The aprons are not adjustable, they are repaired with random rope. There are fur balls stuck to «clean» stained towels.
While the selection of products is amazing it seems the «bath area» is an after thought.
This place is maybe for the dog with fur or the completely naïve dog owner who has a hair dog.
I miss my K9 scrub club. I miss a clean environment. I miss a dedicated drying room with equipment that works.
I left with my dog half wet and miserable will not be coming back and will be notifying the doodle and poodle groups of SF.

5 stars! Locally owned pet shop with awesome treats and products! I bring my dogs here to bath them as well. They have a do it yourself bath house! So much easier than getting your home all dirty! Also the people that work here are all very nice.

I love these guys. Excellent selection of food. Very friendly, attentive, knowledgable staff. Prices are pretty high, but I feel good spending my money with a small business rather than a big chain or *gasp* Amazon. The teeth cleaning service they bring in is great, too. The money I save by not putting my dog under anesthesia more than makes up for the prices here (as does their quality of service). Their rewards program helps with the pricing, as does their liberal sample policy. Parking is usually easy.

i love this place.
my neighborhood pet supply store.
* staff is always extremely friendly
* they have a customer rewards program, after $xx you get $xx off your purchases!!! monetary discounts are the best perks IMHO
* they have a dog wash area in the back, haven’t used it but we’ve seen plenty of people using it with their furry friends
* ample street parking
* prices are slightly higher than other boutique pet supply stores in SF

My little Chihuahua Reina had some build up on her teeth and I was going to take her to the vet. They quoted $ 800−1000+ for a cleaning under anesthesia. She has a very calm temperament and my neighbor suggested I go to Pawtrero Hill Bathhouse for their cleaning. Turns out Waggin Smiles performs the non anesthetic cleaning. I’d never dealt with either business. It was a fantastic experience! Wow, are my little ones teeth just perfect and she was no worse for the experience, just as perky and happy as she went in (and she is really in tune with people– so if Waggin Smiles gets the Reina seal of approval, they get mine too!) In and out in ~40min and spent some time browsing Pawtrero, which is a great little shop. Definitely recommend both.

Love this locally owned/​operated animal supply store! They carry everything a pampered pet would need: food, treats, toys, raw diet items, beds, carriers — there’s even a doggy spa in the back!
Don’t come digging for discounts, it costs a pretty penny to shop here. But your furry friends will love you even more if you do.
Extra props for the resident kitty who hangs around the store. He’s not the most cuddly, but he’s very cute.

Fully and fashionably stocked, collars, leashes, fancy food and treats, wise assoertment of collars of shame… Meebo likes to self select from open jars of animal parts. Halloween and christmas costumes in season. Prices are highish butthe atmosphere is welcoming and well laid out.
I have washed meeb in the bath house, i loved the result, she hates the bath. Oh well, treats to assuage the beast.

I’m I absolutely love this place — the people are very helpful and they always seem to be very knowledgeable about the products they carry. Every time I go in, someone always asks me if I need help right away.
The prices are higher than your average big bin store, but everything they have is really great quality.

When I want an excellent selection of food for my precious dog and two conures I come here! Pawtrero rocks! When I first moved to the city I drove by this place and made a note to check it out and when I finally did I fell in love (well, as much as you can with a store!). I love that everything they sell is natural and healthy. It’s very telling about a pet store that doesn’t sell ANY of the crap the big chain stores sell. (Petfood Express excluded because I also love them and they’re amazing!) I mean, have you ever read the ingredients on a bag of Pedigree or Purina Beneful? Shame on you if you feed those to your dog.
Back to Pawtrero’s greatness– aisles and aisles of good food, fun toys, and all kinds of treats! Whole, natural, REAL food for my doggy and birdies. I’m especially impressed at the variety of raw and holistic foods for dogs. I’m a neurotic pet mom that reads all the ingredients and googles like mad to research EVERYTHING! I’m happy to say that the ingredients lists here are short and easy to pronounce. The staff is always friendly and helpful and you get a discount each time you hit a certain purchase amount. Another thing I have to mention is that unlike most bouj-​ey pet boutiques, Pawtrero is totally reasonably priced and compete with, and are sometimes cheaper that places like Petco.
Sometimes they’re out of the parrot food I like to get and it could take a while for them to restock which is kind of a down side but I love supporting local small businesses so when they happen to have a good supply in, I’ll buy two bags to last me. :) A plus: I’ve never seen them run out of dog stuff. :D
This business will always have my support! Thanks Pawtrero! Paws up high! :)

Loved the service. It was wonderful and received awesome samples. No more science diet crap!

Greeted by friendly critters, assisted by helpful, cheerful folks, delighted by the fine selection of high quality goods… I guess I’m not the first to say this is the best pet supply store in the city. Just read all the praise in the rest of the reviews and know that I agree 100%.

I love this store, it offers the highest quality food (locally and ethically sourced), the smartest, most helpful staff, excellent return and reward policies, awesome accoutrements, and a delivery option. It’s expensive, but this kind of quality usually is.

What an awesome store! It’s a bit far out from where I live but if ever again in the area I would definitely take advantage and stop in! The customer service there is mildly friendly. Not too talkative with customers, from my experience, but were willing to help me when I needed it. Once I told them if they had any samples of dry food for a newly adopted puppy they gave me 13 different flavors of dog food to test out! Also found out that they charge you ONLY $ 12 to bathe your dog using their tools and supplies. Anyways check them out they have some pretty neat toys, food, treats… etc.

I love this place bc they have large self-​wash tubs so I can wash my dog and they clean up the mess. They also have a very good selection of organic and raw food and treats. The girls that work there are clearly animal lovers!

Hands down this is the best feed store in the city. The staff is friendly and the selection is great.
Plus my dogs lose their little heads once they know they are going to go inside because they always get a treat from the staff!

These guys are so helpful! My Kitty is sick and is making some changes to her diet. The just handed me free samples and gave me so much positive reassurance. Thank you for really caring and only selling stuff you belive in!

This fantastic neighborhood pet store has saved my dogs from starvation on more than one occasion, as my husband and I often forget to order those ungrateful, but adorable little beasts their very expensive kibble online. The dog food selection is top notch, but you won’t find any Purina around here. Its all pricey organic stuff. The employees are usually pretty helpful and the DIY dog baths in the back (for a very reasonable price I may add) are also a big bonus. This place ain’t cheap (minus the baths), but you pay for convenience and quality.

This is truly the best pet store in the entire world. I will never ever stop going here first for everything and I am so sorry I cheated on you with that horrible petco. It was late and I needed deskunking spray. I promise it will never happen again.
As the dog-​mom of a large breed dog, i am not exaggerating when I say the dog baths here have changed my life.

Like everyone else says, this place is great. They have an excellent selection of high quality dog food, treats and everything else a spoiled pup could desire. The staff is knowledgeable and super friendly. My Alex is greeted by name and with treats. The bath house is clean and well stocked and on top of everything else they know how to handle the clueless.
I sent my bf in to pick up a bag of dog food. He gets on 280 to come home at Mariposa. This is butt simple. I did the nearest thing to pinning a note on him, I texted him. «Please pick up one bag of Small Batch Beef Sliders for Dogs. They are in the freezer right next to the front counter.» The only way I could get more specific is to tell him which shelf they were on. He goes in and gives the woman behind the counter my name and tells her that he would like the food that I got last time I was in. This man has two post graduate degrees! Sigh!
Not missing a beat, the lovely and talented staff member pulls up my name, asks how Alex is and gives my genius the food. I love Pawtrero! I even get $ 5 off for every $ 100 I spend. I have a very spoiled three year old French bulldog. Even though the prices are very competitive, I’ve spent quite a few $ 100s in there.
They seem to have a large selection of cat supplies, too.

While I do admit that the majority of food I buy my dog is at one of the small Bay Area chains (and I’m not referring to Petco, Petsmart or Pet Food Express), Pawtrero has exactly what I need of what I can’t find there. They have a treat called Beef Woofers manufactured by a company called Jones, that are my dog’s favorites and I can’t seem to find anywhere else except in Los Gatos (!) — so I was thrilled when I finally went to Jones’ website to discover that Pawtrero right here in SF has them. They also carry pretty much ALL of the Merrick (yah, that’s my name, too) flavors in cans, where my other store doesn’t. I also happen to think for a small San Francisco chain, their prices are EXTREMELY reasonable — a lot of the other local SF stores are way more expensive.
Pawtrero is a very well-​thought-​out pet store. They have a great selection of products, an AMAZING selection of the real meat type of dog treats (you think of it, they have it, and then some), some of the nicest people in San Francisco working for them (or the owners themselves), and both stores are very pleasant to shop in – albeit the one on Pawtrero Hill is a little bit more fun theming-​wise, and a little more spacious than Brannan — but it’s great they have a store near the Embarcadero. (Hey — what about a store in the Castro or West Portal, guys?)
There are a lot of great smaller pet stores, «mom & pop» variety, in San Francisco. I’ve visited many. But Pawtrero is above & beyond my favorite. You can’t beat the selection, pricing and service. And particularly if you live in Portero Hill, you’ll do yourself and this city better by patronizing Pawtrero rather than Petco (which actually ain’t all that cheap anyway).