ProActiv Kiosk at Westfield

This company (and it’s sister company XOut) are a rip off. If you buy from them online, they automatically sign you up for a monthly membership, even if YOU don’t sign up for it. Then when you deny product they send you, they promise to send a return label. They’ve promised this three times in the past two months and I still don’t have it. In the meantime they send you collections letters. On top of this, the product didn’t work for my son.
BUYER BEWARE!

Often I go to this kiosk and nobody is there and I have to wait at least 15 minutes. One time the guy was gone for over an hour and when he finally showed up he said he was in a meeting with his manager. What kind of management is that? Pease get your act together. I don’t have time to wait around for you.

Victor was so awesome. I called earlier in the day to find out their hours and left a message, thinking no one would call me back. Victor called me about 15 minutes later and kindly informed me of their hours. I came in right around closing (8:30pm), and even though he was clearly about to leave Victor took the time to help me figure out whether to stay with the original Proactiv or switch to Proactiv+. He clearly knew a lot about the different products and helped me compare prices. I mentioned to him that I was the one who called earlier to find out their hours and he told me he didn’t leave the kiosk for lunch because he was worried I would show up and he wouldn’t be there. What a nice guy! Made my experience extra special.

First of all let me start out by saying, I hate going into the mall, with a passion. I avoid it, at all costs. I needed to return some proactiv products that I purchased in Pleasonton. Easy right? Wrong! The products in question, the Deep cleansing wash– which I swear they have reformulated because it gummy and unspreadable… and the wash that comes in the normal kit, which was a mistake… I had actually asked for the repairing lotion. I hand the guy my receipt and he proceeds to try and do the return. While he was doing his thing, I asked him about testers, like where are they? «oh we only have testers on certain days»… Ohhhh of course that makes sense?!? Ummm maam you have actually already returned this product… Well thats funny… its right here with a receipt so actually no I haven’t. Okay well a form normally pops up and its not so I’m not really sure what to do… can you maybe take it back to stonestown… Ummm no I can’t why the hell would I take it to stonestown I bought it in Pleasonton. He then starts to tell me about how all of there receipts state there 60 day guarantee and how its not on my receipt… I kindly point it out at the bottom of the receipt… Oh! I asked him if there was anyone he could call… oh yeah let me call my manager. Hmmm my manager didn’t answer… then he stares at the computer for a few minutes and without even saying anything like hey can I take care of these two other customers and I will get to the bottom of this… no instead he just starts helping the other people… one of the customers he helped thanked me and at this point I was so irritated I just gave him a puzzled look because I was thinking Did I have a Choice… Ummmm I think you just gave that last customer my receipt… as I was staring at the receipt that had just printed out of the printer and watched as he handed that guy a receipt… No I didn’t and grabs the receipt from the printer … Looks at it and says ohhh yes I did… and stares at me… I said you better go get it… he runs and chases the guy down a returns my receipt… OMG that would have been the end of it. The guy then called tech support, which tells him if his manager is not there, theres not much that can be done and I should go to stonestown… I live in Oakland you morons… I’m not going to Stonestown… I asked him if maybe he could call another store for help and he couldn’t quite grasp that concept! I grabbed my receipt and products because obviously he was just going to waste more of my time. Having worked for Nordstrom for 10 years I have no patience for incompetence in retail. They really should think of replacing this kiosk with one of those vending machines… Theres always a problem here, turn over is sky high, these people have no idea about skin or the products they are selling, and more times then not there is a sign on the kiosk that states back in 30 minutes!

Man, oh man. Having wrinkles AND acne is just wrong. The gods think they have humor down, but they really are just jealous.
The online Proactiv membership that automatically send you a pre-​selected assortment of goodies at a particular interval is fine. If you call them, they will change your interval to something other than what is available from the drop down menu on their website.
When you just want a little something, however, the kiosks are great. There are vending machines at other malls, but who wants to buy their Proactiv products like their buying a Coke? Okay, well maybe some of us, do, but I do not like standing in front of a machine trying to figure it out while people walk past me and snigger. And what if someone queues up behind me? I can’t take the pressure.
So, instead, I BART into Powell St Station and go to the concierge level to pick up the stuff I do not get in the mail.
The location is convenient. The women working the counter was scary, though. I think she meant well, but she needs some people skills training. Step 1: Stop frowning. Step 2: Look your customers in the eye… you get the picture.

Breaking the hell out like you got the chicken pox can really mess up your day! Going to buy your secret stash of ProActiv at the Westfield Shopping Center and the kiosk chick not being there to ring up your miracle elixirs is even worse. Seeing her walking back to the kiosk with her Cold Stone purchase while blah, blah, blahing on her cellie is enough to make you wanna snap.
All an adult acne sufferer asks is that you man the kiosk during normal business hours with someone who doesn’t walk off each and everytime she feels the need to get her snack on. Vanessa Williams, Lindsey Lohan, P. Diddy and Jessica Simpson would be outraged to know I couldn’t follow their skin care advice all because I couldn’t get my hands on the products they were paid $ 1 million each to promote. Maybe not, but I was a bit salty and almost had a BF on her but decided to just stay with my on line club membership and stop bothering that girl on her snack attack breaks.
Join the Club and get the wonder tonics delivered to your front door.