Professional Charter Services

I dealt with Manuel and I was very pleased with this bus service. I used the charter service to transport 50 people in my group from the Stanford Court Hotel to Pier 40 for a yacht dinner cruise in the Bay. They picked us up on time, both at the hotel and at the pier when it was completed. Bus was clean and comfortable. And they charged less than every other charter service I contacted.

We celebrated the birthday party for a friend and chartered a «party bus» to drive us all to San Francisco. The driver on time, courteous and knowledgable about the city. The van was spacious, clean and comfortable. I would use «Professional Charter Services» again. I highly recommend their services!

Professional Charter has been my classroom’s primary source for transportation for the last two years. Want to know why? It is because of their comfy seats, outstanding customer service, and affordable services. The drivers, every last four of them, have been VERY accommodating and friendly. My students requested one of the drivers to play a kid-​friendly CD on our last 2 hour trip, and she happily played it on repeat AND was singing along by the end of our ride! I highly recommend Professional Charter!!!

Outstanding, Professional, and Excellent Customer Service. We used Professional Charter for our wedding day and we couldn’t have been Happier! The communication was easy through email and phone calls and I always received prompt replies.
The bus showed up on time, it was clean, and the driver quickly became part of our family! I highly recommend using Professional Charter Service for a wedding as it kept the group together and (most importantly) no one could leave the dance floor. I can’t wait for another excuse to use their service. Thank you again to the Regina, Valerie, Manuel and the entire team!

We used Professional Charter Services for our company picnic. We had to charter two busses. The service was great, the busses were clean and the drivers were friendly — and on time! My contact at the company’s offices was very nice and even went an extra step to locate some glasses we thought might have been left behind.
All in all a perfect experience. Thank you!

If I could give no stars I would.
My daughter and 120 of her classmates (6^th thru 8^th grade) had a two day retreat today and as I drive into school, I see this bright red luxury bus with an extremely large naked lady on the side advertising water. The school staff was embarrassed and as applaud as I was.
I called the bus company and asked to speak with a supervisor. I talked to the owner and asked him who’s decision it was to send a bus with a naked lady on the side to a middle school for a bus trip. He proceeded to tell me that he didn’t see anything wrong with it and if I didn’t like it that I could cancel the trip.
If this is their idea of Professionalism and customer service, STAY AWAY FROM THIS COMPANY!!! As another reviewer put it, it should be named UNProfessional Charter Services!

We have had success with Professional Charter in the past, however, we had a very bad experience this year. We are a nonprofit in San Francisco and while we did get a slight discount on our buses to take kids to a camp, the service was horrible. On one of the buses, the driver didn’t know how to operate the air conditioner (it felt like the heater was on and this is during the heat of summer), couldn’t figure out the DVD player (after much argument, one of our volunteers simply hit the play button and it worked fine) and wouldn’t let us use the bathroom (it was a 4 hour ride for 50 elementary school children and our driver wouldn’t even stop to let them use the bathroom, but instead got upset and told them they had to hold it). Not a pleasant ride to say the least.
On the pickup, there was a major communication mix up and the buses were 4 hours late. When we called, their first excuse was that they said one of the passengers had said that the time had changed. Then, they said that they were having mechanical issues. At any rate, it took much longer to get home than expected and our kids were tired.
I’m not sure if this was a fluke trip or not (we have had pretty good past experiences with them). However, we were very upset when the owner wouldn’t take responsibility for any of the issues and blamed us. Not sure if we’ll ever use them again.

I only worked there about 3 weeks, but had the best 45FTer German Setra assigned to me, the one without the cracked windshield, and for a 5yr old bus, it is very clean and the a/​c works!
Unfortunately with a small young company with 3 big buses and a couple small ones, they are very tight with the travel time to the start of a charter bus job (only 30 minutes in SF from the old Port), so due to dispatcher and owner too tight scheduling, i was late 4 times to pickups in just 3 weeks, from 5 minutes to an hour late! With a great name and great biz card saying «PROFESSIONAL», being too cheap to OFTEN BEING LATE FOR THE START OF A CHARTER leaves a very bad impression with new clients, and is an easy fix. Allowing only an hour from the Port of SF, Pier 50, to Half Moon Bay, in the afternoon commute, either on Hwy 1 or Hwy 92, is just not enough time, and risks showing up late for the pickup. I was told i was «not obeying orders» in not arriving on time, as if a 45ft bus could fly! I had to wait 45 minutes once and be late 15minutes to Palo Alto because Omar was using my assigned bus for his kids soccer game! What is more important, the business client or his kids local soccer game?!
$ 18/​hr ($ 20 for SPAB) and no benefits, i was fired for being an hour late to Santa Rosa from SF on a Friday afternoon in the worst commute of the week, and only given 90 minutes, instead of a much safer 3hrs in the heaviest commute of the week and a VIP wedding job. I know you can fire anyone in California for any reason, but to blame the driver for the dispatcher and owner’s (who washes and drives buses especially to his kid’s soccer team games to save money) bad decisions to a) not call the client that you will be late and b) not give the run back when PCS can’t do it, early to the bus co. that farmed it out to PCS and c) fire the driver for doing his human best, 20yrs experience bus driving in SF, is just bad karma and not fair! That same morning i was sent to the airport in a 45ft bus WITHOUT SFO AIRPORT CURRENT STICKER! The guard in international lot «A» told me to leave SFO immediately. Omar told me to stay, I offered to go to the SFO-​GTO office and buy (to be reimbured!) an current SFO sticker, and Omar told me «no». My arriving Russians were stuck in customs, so that is why i was so late for the second run of the day to Santa Rosa.
Most charter/​tour bus companies, you can ask, keep their fuel tanks above ½ full. Omar’s usually run with less than half a tank; Scary for the driver if he runs out on a job! I wish Latino Omar the very best and hope he has a MORE «Professional» bus schedule in the future so his drivers can get to the start of a charter on time, and not look sooo Embarrassingly UNPROFESSIONAL !! There are many iffy charter bus/​tour bus companies based in or near SF, and i wish i could be as frank about all of them, without being more blacklisted.

PCS could have handled our party a little smoother but overall I enjoyed the lady that chartered our bus from Monterey to the wedding celebration in Carmel Valley. She was a go-​getter, not shy and very welcoming. I would have called her a smooth operator except for the fact that our stop in Carmel could have been more time efficient if we had parked by the bus parking lot at the Carmel Plaza where the «Carmel» group was waiting instead of in front of the fire station. It sure wasn’t her fault that the all the festivities were planned on the same time as the annual Concours d’Elegance. Bummer it took us over 2 hours to get to the wedding celebration where as normally it would take me 20 minutes the same route.

We have used Professional Charter Services repeatedly for the past year or more and have had nothing but wonderful rides for our groups with Omar and his staff. I would encourage you to try them out if you need bus service in the SF bay area. The negative comment listed as to be the exception and I think there is more to the story than is being told.

Very unprofessional business! DONT USE THIS COMPANY!
This company is completely unreliable. They double booked a 20 passenger bus we coordinated for wedding transportation and provided rediculously oversized bus with broken AC and lighting — making for a completely uncomfortable and miserable hour drive. Then they failed to fulfill their contract and refused to send another bus to bring us back from Half Moon Bay to the city — leaving 20 people stranded. Those people either had to book expensive hotel rooms at 1 in the morning or split a $ 120 cab ride back to the city!
Never trust this company with your transportation needs. Its obvious this company is a joke.

Considering how they drive, I am pretty sure their drivers are fresh out of DMV.