Public Storage

Nothing has changed… i will repost and ask that you not use this facility until they become good neighbors.
The neighborhood adjacent to this Public Storage has been trying, for many years to work with the regional manager (s) to get them to maintain their property. There have been no less than 5 regional managers over the last 5 years! It seems it takes almost an act of god to get them to do anything. We have had to invoke DPW, the district supervisor Jane Kim, the mayor’s office to even agree to meet with the neighborhood to discuss the maintenance issues.
The funny thing is that Public Storage corporation is wildly profitable and made like over $ 600M profit and their stock is like $ 150 a share. It’s not like they can’t afford to maintain their property on the outside!!!
So next time you go there or are thinking about it, ask them if they respect their neighbors? Ask them if they believe they have a civic duty to maintain their property.
If they look at you like you landed from Mars, then walk out!

Wendy was da bomb! Fast, efficient and patient.
She showed me a bunch of alternative storage lockers as each one had some pluses and minuses. A majority of the time spent during the rental process was walking around the property. The paperwork to rent the locker was easy and quick.
Overall, I was impressed with the condition and cleanliness of the facility. Frankly I was expecting a bit more trash and sketchy people due to the neighborhood.
Helpful staff, easy paperwork and easy move in. Easy!

Clean, climate controlled and easy to navigate. Al and Kennita were great– very helpful and patient, answered all our questions and had examples of how to pack a storage unit to utilize the most space. Lots of packing supplies are available to purchase, they made every thing pretty easy.

Elise was so kind and helpful while we were moving in. Prices are reasonable and terms were explained thoroughly.

5 stars for Al.
3 stars for the facility.
= 4 star average.
Al is great: very helpful, thorough, precise, and great sense of humor. Definitely good to deal with.
The facility itself is bit convoluted in the layout, and has some odd characters coming and going. Comes with the territory, given where it is.

Al was very helpful and friendly. Al took the time to show the unit and explain everything in detail. I would recommend anyone who has storage needs to use their services.

I have no compliments of complaints about the storage facility. This is the only one I have used so I have no comparisons.
I am writing this review because the evening manager is a lifesaver. On Friday, I loaded up a bunch of boxes (10 boxes to be exact) that needed to go to storage into my employees car and drove to public storage. Due to «great» time management, I arrived less than 30 minutes prior to the facility closing only to realize that I did not bring the key. With no way to get into my storage, I was stuck. About 10 minutes prior to closing, I asked them to cut off the lock or even sell me a second storage space because I could not leave all these boxes in my employee’s car for the weekend. The gentleman in charge told me it would be too expensive for me to pay for a second space and offered to hold the boxes for me over the weekend in his office. Talk about going above and beyond for their customers.
If the owner is reading this review, please give this manager a raise or at least a pat on the back!

This place is terrible in every way a business can be terrible.
First, the facilities: they are old, dirty and do not work well. The elevator does not work half the time, it is very poorly marked. You basically have to guess if your are rear or forward and lick the right button.
There are no carts available in the back. And if you show up at 5:45 forget about accessing your unit even though it’s supposed to close at 6:00. These fraudsters shut everything down 15 minutes before they say they do.
Second, the rent: went up 40% in less than a year.
Third the people: mean, lazy, unavailable and stupid. I am not expecting world-​class intellects but a bit of customer service would be nice.
Avoid at all costs.

A P. S. to last review. I emptied my storage unit recently; no more monthly storage bills!!! Although security situation has not changed, I must compliment the gentleman in charge who closed out my account. On that day I had scheduled with «Community Thrift» on Valencia Street to drop by and pick up a furniture piece I was donating. They arrived and the drivers decided not to take it (see review for «Community Thift»). So I was stuck with either dragging the large chair to Goodwill myself, renting a truck to do so, or waiting until March or April for Salvation Army. With the generous and invaluable assistance from Public Storage’s gentleman-​in-​charge I was able to accomplish getting the chair over to Goodwill and thus avoiding having to pay rent for who knows how much longer. Kudos go to Public Storage’s man-​in-​charge for his big heart.

The first time I rented a storage place. Very good location and helpful staff. Al is the guy at management and he helped me a lot with the informations. Perfect for your needs.

I had an amazing experience with public storage at this location. The place is clean and the staff have always been incredibly helpful. I paid for everything online for a year with no issue and moving my stuff in and out throughout the year was seamless. I would highly recommend this place. Al and Ana are awesome and during my move out when the movers wanted $ 200 to junk a furniture item I no longer needed, Al was super friendly and willing to work with me to help get it removed. It was really nice to end my storage needs with them on such a high note!

Friendly and energetic staff. Move-​in was seamless, would highly recommend this location. Front-​desk staff was helpful, happier, customer-​friendly explained everything in detail, its been 2 weeks — facility is clean, elevator works all the time.
Merci!

5 stars for Al.
Al’s the guy. Never tried to up-​sell as some of the others have mentioned. Unit reserved through the website was (not surprisingly) unavailable. He looked at my reservation confirmation, gave it a few seconds of thought and agreed to honor the promotion under which i made my reservation. Has a good sense of humor, and was pleasant to talk to. He even made good conversation with my wife who waited at the locations while i was on my way. He answered all the questions to my satisfaction. If you go to this place, ask for ONLY Al.
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4 stars for the location:
Yes, the place has its «colorful» characters around, but no one seemed to be bothering anyone else. From what I saw the place was maintained neat and clean. I dont know why people think it is not. The storage unit and everything around was clean and good temperature control.
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3 stars for the online reservation:
PublicStorage needs to sort out its online reservation though. Unit I reserved was not assigned to me until i called and tried to figure out a date. Online details showed unit was available and could be reserved, but when I called to see if i could look at it to understand if it would suffice for my needs, they said there was no unit available. The systems in the locations and the website are not integrated. So if you reserve online, make sure you call the location and talk to them, see the unit and ask them to give you a unit number assigned. Also, i think its Al’s good customer service that prevented me from giving the reservation system lower rating.

It’s disgusting and filthy here. Trash, broken glass, leftover junk, etx that people leave out and around.
I called in to complain and they didn’t apologize or anything which I found quite rude.
All they need to do is have trash bins for their customers so it’s not laying out everywhere.

As a storage customer and auction buyer this location and all the Public Storage locations in San Francisco are great with professional but helpful staff that will work to make everything run smoothly for all parties.
Thank you Public Storage.

Al and Elise at Public Storage were very helpful. My friend, Brad, needed to move out and they helped us, Primo Patio Café, find another site within the building and on the same floor. Everything was seamless and we are very happy with the result. Thank you Al and Elise.

We had a great time working with Public Storage, especially Al. He was very helpful in showing us how to work things out with our stuffs. We have been moving our stuffs from one to another unit and Al has directed us how to handle the paperwork easily. Really appreciate that, will def continue working with Public Storage in the future

5 stars for Al.
3 stars for the facility.
= 4 star average.
We’ve only had our stuff in storage for about a week (more on that below), but the move-​in process was very smooth. We had planned to arrive at Public Storage around 2:30pm on a Saturday afternoon. However, after a day of mishaps (classic moving day, right), we arrived at 4pm. The storage facility closes at 5pm, so we knew we had to hurry. Al was fantastic — he helped with all the paperwork really quickly, and we raced to move our stuff in. I was most impressed that Al stayed late in order to accommodate our moving — really awesome customer service.
Like I said, we’ve only had our stuff in storage for about a week, but we have observed (just from the two times we’ve been there, including our move-​in) some of the things other Unilocalers have noted… We’ve seen folks who look like they might be homeless walking through. However, I do like that you have to enter a code to enter the facility and in the elevator, so it seems fairly secure, and Al makes it a really easy and friendly experience.

The people who work here seem generally nice, but the system is broken. My storage unit was broken into by another tenant at the same location and I had valuable items stolen.
The only security cameras at the place are a few on the outside and in the office, so there was no record of theft. The walls of the units are made of sheet metal that the theif bent back to break in and steal my stuff. No locked door on the outside, just a gate that someone could climb over. And the police don’t really do anything other than give you a case number unless you have absolute proof.
According to the police, this place has a theft about once a week. I made the mistake of thinking my things were safe here. They obviously weren’t.

Love these guys! Got in a jam with my living situation, had to store all of my stuff last minute. They gave me a killer deal, were Super sweet & accommodating, had boxes and gave me exactly what I wanted and needed. Clean, safe, nice staff. Highly
Reccomnend this particular public storage & will be a life long customer! Well at least until I’m wealthy and have a humongous place where I have plenty of storage myself ;)