Public Storage

Bayo’s unique management style and his uncanny attention to detail, coupled with his outstanding customer service, places the Marin/​Evans Street Public Storage facility as the safest and best facility in San Francisco to secure your valuables.
Bill Kennedy

I’ve only been at the unit for a few days, but so far so good. Claudia, who works at the front desk, is very helpful and professional. She made my move in a pleasant experience and seems to have an enormous amount of patience for less than courteous customers. I will make sure to complete my review of the entire establishment once I’m done using the storage unit, but if their storage is anything like their costumer service, I feel like I’m going to be in good hands.

Have been renting here with my family for months now. DO NOT RENT HERE. No security Camaras no where near the storage units dozens of units have been broken into including mine. Police even said they’re tired of coming in and nobody doing anything about it. I’m so upset that my daughters clothes and a few very personal belongings have been taken. take reviews in consideration please don’t rent here. worst experience ever.

Pay attention to the reviews that talk about theft. My unit and several others were broken into and thousands of dollars of belongings stolen. Public Storage did nothing. After the theft, the door to my unit was broken and they said it would be several days before they could fix it. They expected me to just leave the rest of my stuff in a unit with a broken door. I had to force them to at least transfer me to a unit with a working door. On top of that, the outside gate is broken and there are roaches everywhere. The people in the front office may be nice, but the corporation does no maintenance on its properties — yet they continually raise rents. I strongly advise you to rent elsewhere.

I’ve been renting thru public storage for 2 years. I love the service and the cleanliness. Claudia and Ana did a great job assisting me with vacating the unit. I would recommend this public storage to everyone.

Claudia and Ana are amazing and awesome! They were accommodating and helpful, even waiting for us as we were running late during closing time. They were very open with allowing us use of the trolleys. We’re definitely satisfied with this location!!!

I can’t say enough about Melissa, the manager… She was so courteous and helpful, even though I came in at the last minute and she was getting ready to go home, she didn’t bat an eye and just showed me a storage and did the paperwork… I told her I would come back tomorrow and she would not hear of it — she made me feel welcomed and not a bother — reading some of the other post’s reviews — it is almost like they were talking about a different Public Storage — I think if they were to go back and give it a second chance with Melissa, it would change their opinion about the capabilities of Marin St…

The people here are great, they are very helpful and nice! :) I would most definitely come back here to store my stuff

Absolutely worst experience I have ever had renting a storage unit. Arrived last week to retrieve items for a photo shoot… half of the contents of my unit had been stolen. Absolutely no recourse has been taken by the employee’s and I’ve now had to involve the police.
DO NOT GO NEAR THIS BUSINESS. ABSOLUTE SCAMMERS
Also, rent is due on the 1^st of every month. I was three days late and $ 268 lien was placed on my unit… by mail. No ability to view or pay the lien online, the method I use to pay rent. All around confusing and malicious.
STAY AWAY FROM PUBLIC STORAGE

Ana was amazing. Super friendly and made my storage experience great. Very knowledgeable about her work. I would recommend this place to others looking to store their belongings.

Good service and decent prices. My experience was over all pleasant. I would definitely recommend them.

This public storage facility has been the best storage facility I have ever used. In the time I had the unit, the service was excellent and Conrado was extremely polite, happy and willing to help me with my experience. Thanks again!

Josh and Eddie were very nice and very helpful. They got me set up right away and were friendly and attentive. Thank you.

Josh is a very helpful and attentive agent there in the office. Got a unit quick and easy. Would recommend to a friend.

Josh is the easiest guy to work with!!! So helpful and super friendly. I would defiantly recommend this place solely because of how helpful he is. Haven’t done any storage places before but after working with him, I am very confident all my needs were taken care of and most importantly my stuff is safe.

Josh is great! He is always very helpful and smiling when we come to visit. I would definitely recommend this storage unit for your needs!

Terribly run business. STAY AWAY! NO STARS! This place is terrible. We are finally out. Always trash all over. The back door is always broken and wide open. For the year+ we were there the back door was never working and always open. Talked to one guy who said that door hasn’t worked for 3 years. Basically all someone has to do is wait for the gate to open and can walk in and have their run of the place. I hated giving these guys my money for «secure storage» for as long as I did. The gate worked sometimes but usually the chain was broken and didn’t work for days.

Giving Public Storage (2587 Marin St) 5 stars and a high five! They noticed that our unit was unlocked and called us right away to handle the situation. We are so grateful for their kindness and honesty!

Worst experience I have ever had. Period. They tried to charge me for 2 extra months even thought my stuff has been moved out since August. They have extremely rude employees and no manager available to help resolve anything.

UGHHH I cannot express my frustrations with this place. ZERO STARS!
Here’s the highlights and the details are below:
1. Ridiculous unauthorized charge on my debit card
2. Terrible customer service/​police investigating while I was there
3. Unkempt facilty
1. I got there and the lady asked if I brought my own lock.
I didn’t. So she grabbed locks and took me to go see my unit and then put the lock on there, handed me two sets of keys and said, «okay I give you lock– $ 17.99»
…um ok? Guess I’m committed to buying the lock.
Then when I asked if I could just bring my own lock, she said no.
We got back downstairs, I signed papers and paid a mandatory insurance fee, administrative fees, $ 45/​month for my unit, and for the lock which totaled $ 107.00
I didn’t realize then that the two sets of keys were for TWO DIFFERENT locks! She put two locks on my unit, charged me $ 17.99 for both and figured I wouldn’t notice!
As if that wasn’t annoying enough, I had to sign a «Return Claim Form» to get my refund for the extra lock.
.and it gets worse:
I checked my bank account and they actually charged me $ 119 instead of the claimed $ 107. AND on top of that unauthorized charge, the refund for the other lock still hasn’t credited back into my account.
2.) Oh and if being on the phone with my bank for the past hour to fix this wasn’t ANNOYING enough, the service and facility were awful!
While I was filling out the stupid paperwork, a few police officers walked in to investigate the numerous amounts of storage units that were broken into. From what I overheard, apparently a lot of locks were cut and people’s units got robbed. The company doesn’t seem to be taking liability. While the officers were there, the employee was trying to distract me by trying to convince me to buy over priced mattress covers… ummm no thanks! They’ll probably get stolen anyway.
Unfortunately, I had already signed my lease and paid by then so it was too late to back out. :/​
The have several cameras and «security» around the place but apparently they can’t do anything about the break ins?
3.) The carts are only available during office hours and you have to give your ID/​phone for collateral… because everyone wants to steal a dingy cart! NOT.
Everyone is given a 7 digit access to enter through the gates and then you have to re-​enter it just to get up the elevator… And the stupid elevator makes you put in your 7 digit access code like a bajillion times before you can actually use it which is super inconvenient when your arms are full and you’re carrying heavy furniture. And it’s even better after office hours when you don’t have access to carts and have to manually carry all your heavy stuff up the elevator making several trips. UGH I’m getting pissed just writing this review.
Overall, I really regret renting a space here. I signed a lease online before I had the chance to check this place out. Don’t make the same mistake. I would’ve much rather paid a lot more for better service and less hassle. Now I’m stuck because of the lease. BOO.