RadioShack

I went into this store 2, 3 months ago, it’s not the same tacky Radio Shack from earlier years. It’s a hybrid store, one side is Radio Shack, the other side is, I believe, Sprint. I know a lot of young kids work here so it’s not really their line of work, but Radio Shack should be tacky and fun to shop at. Lackluster customer service, so I was servicing myself instead.

Yesterday I got the iPhone 6. I’ve had my iPhone 6 for ONE day. I looked at cute cases online and decided they wouldn’t look good with my current phone color. I decided to take it back and get the phone exchanged for another color. I called a day before and they said they would be happy to exchange it for free. When I went there today, they wanted to charge a $ 35 fee. Okay… I thought it was free like they told me. And I have only had it for ONE day. I decided to not pay and just stick with my current phone since it’s brand new and I refuse to pay $ 35 since they lied to me. I’M GOING TO CRY BECAUSE I AM STUCK WITH MY PHONE THAT I AM NOT HAPPY WITH FOR TWO WHOLE YEARS!!! THANKS RADIO SHACK!!! YOUR RETURN POLICY IS COMPLETE TRASH!!! (YOU GUYS ARE LIARS)

Just tried to return DEFECTIVE merchandise and Radio Shack manager would not give me a return or credit. Really tired of this store in particular (I live in the neighborhood) and this chain in general. I have never had good service and regret most items I purchased.
Glad to be rid of this terrible chain.
bye bye Radio shack can’t wait until this store closes!

Terrible Service. My friend and me walked into the store for seeking the replacement of earphone. We were told in another store that we could get a new earphone, so we assume that. However, the guy was hostile while you are talking to him. He thought we were thief trying to steal a set of earphone. He was so awful, I won’t come back or purchase anything in the store.

Meh. It’s a RadioShack. What do you expect. Prices that are generally significantly higher than Amazon, a selection that disappoints, and amateur service that doesn’t really offer anything. It’s pretty much only useful if you need something same-​day and can’t wait the two days for Amazon Prime. The workers here have generally been friendlier and more helpful than at most RadioShacks, hence the 3-​star review, but I’ve never actually been able to find the things I’ve needed here.

Went in sort of knowing what I needed. I explained the best I could and was directed to a wire that I was sure was wrong. The dude heard me out and said that I should just try it and if it wasn’t the right one, I could just come back and get the right one. I conceded and got the wire he suggested.
When I went to test it with the equipment it ended up being the correct wire. Everything worked and fit exactly as it should have and then I felt sheepish for being so doubtful at the store.
They knew what I needed better than I did, had what I needed in stock, and were so helpful about the whole thing, despite my reservation. Solid.

Ken was incredibly helpful and did everything he could to help me get a huge discount on my new phone. Plus he gave us local dining tips! Really friendly and great service.

This Radioshack on Clement is my favorite Radioshack! The manager and staff here have made me feel so much more happy and comfortable to buy from and visit radioshack. The difference is in the people! If these folks ran a café, i would visit that café every day. If they owned a car wash, I would make excuses to have my car washed every day. I just now went into the store to say hello and cheer them on, just to catch those good vibes. They are GREAT and incredibly knowledgeable. I never get the feeling they are trying to sell me something — I always feel they just want to help me find the best item for my needs. They are down to earth, genuine, relaxed and smart (not phoney or hyped up). It’s just a great experience going into the store and buying ANYTHING! These folks improve the quality of my day! The store manager, Jonathan, is a wonderful honest low-​key yet energized and happy fellow — he cares about doing a great job and relating to his customers as equal welcomed fellow travelers — and that attitude can be found in every staff person I’ve met there. I am not a relative! I’ve never met these folks before! I’m glad I have met them though! It’s so new to feel relaxed and comfortable when I need to make a new electronic purchase and I have this store to thank for that new happy feeling!
I made a visit there today just to say hi, and I felt great afterward. Yes, it’s about buying products, but, let’s face it, life is about a lot more than that. And if you can feel good doing your business, then stick with the folks who treat you right and like a smart welcomed fellow traveler! TEN STARS! and Thank you Clement Street Radioshack!

No, I don’t need a warranty for the $ 5 adapter. The employees are friendly.

I went in today to get an upgrade on my phone, and Jonathan and his team hit it out of the ball park! They took time to explain everything, both positive and negative, and when I finally decided on my phone, they took their time with recommendations for software, and even showed me how to use them. Once they ‘ported’ my info from my old phone, again they took time to assure everything was correct. The service was exceptional, and really shows that their expertise makes technical shopping a breeze! For added savings, be sure to look at getting a RS card, it will allow you to pay off your bill in either six or twelve months interest FREE (depending on how much you spend)

Jonathan and his crew are very knowledge. If they don’t have something in the store they will bring it in for you. I have purchased my wireless printer, phone and Iphone cover at this location. Jonathan is the new store manager and is so much better than the previous one. Some of his staff may be more lay back than others, but this place is a diamond in the rough!

By far this is the worst Radio Shack I’ve ever been in. The customer service is not that friendly. Who hires these people with no etiquette towards the customers? Possibly the manager whom I’ve never met doesn’t give a damn on whom they please. Avoid this Radio Shack and go to other locations in the city

My new go to store in the hood! Edgar and Jonathan are great at what they do! Edgar helped me get exactly what I needed, he was very sympathetic and courteous. He knew exactly what he was doing when I went in to get my new phone. He assured me that my plans didn’t change, made me aware of the activation fee (hate paying it, but for what it’s worth, I got a phone). I would go back and refer friends to go there. Kodos to you Radio Shack! Thanks for being open and having the product I wanted.
Thank you Edgar and Jonathan!

Needed a mini-​jack-​to-​RCA cable to hook the audio of my MacBook Pro to my TV.
Despite everyone’s reviews, the guy who helped me out was really helpful. As soon as I walked in he asked if he could help me with anything specific. Told him the cable I needed and he brought me right to where they were at. He saved me from having to do my own hunt through the many cables.
No complaints on my behalf. Friendly service.

If I could take away stars I would. I’ve never been so insulted when shopping at a store before. First off I’m an event planner, so I understand the value and need for specialized stores. It sickens me that we live in some Wal-​mart culture where I can now go to a store, pick up new clothes, my shampoo and tonight’s dinner all under the same roof. I also get the importance our saving our neighbourhood stores so when I stepped into the local radio shack, I assumed I was doing them a favour shopping there.
When I arrived at 9:57 in the morning, there was only 3 other people in there besides myself, Jenny, the worker, a lady and a man, both of whom where purchasing phones, which I don’t understand why you would purchase a phone plan from anywhere but your provider. She awkwardly and somewhat rudely explained to the lady she was helping that the Virgin mobile website was down, so she was unable to help her at the time, but that she was trying and began to assist the man who was using an AT&T go phone. By 10:12 she had finished helping the man and was on the phone with Virgin when two elderly women walked in with a return. Five minutes past from that, and at this point I have been waiting to speak with her for 10 minuets, when she turns to the elderly women and asked them if they had a question. The elderly woman with the return begins to explain her situation with the help of her friend. Half way through her story she turns to me and notes that I had been in the store before her, and I confirmed this stating that i had been waiting for about 12 minutes at this point. Jenny then looks at me, and continues to help the elderly ladies. I wait a few more minutes and then leave the store. I had waited for 15 minutes and was never even spoken too. The store lacks the common decency afforded to every Wal-​mart customer.
If you didn’t want my business you should have said something at the door instead of having me listen to 15 minuets of you breathing through you mouth. Clearly you, Jenny, think you’re too good for this job, when you obviously can’t even begin to handle the load you have. And if you think you’re too good to help customers, then I’m guessing you’re too good to hold this position. There is a man out there with 2 PHDs delivering pizzas, don’t think for one minute that your broken Chinglish is going to get you anywhere past this store. Radio Shack needs to concentrate less on recreating their image as «The Shack» and look more closely at the help they’ve been hiring. If you ever wondered why your business is failing, it’s because your turning away customers in a down economy.

I got burned when i got my free T– Mobile phone. This kid re-​assured me that nothing would change in my non contract — contract. I went in there as a long standing T mobile customer with a 50.00 month plan and no binding contract. i needed a new phone. Either he was clueless about what he was doing and or
there was a MAJOR misunderstanding. i did make the mistake of signing some papers without reading them carefully. All in all — I had to pay $ 200 to break my contract (i got an i phone). They were so rude, unsympathetic, and denied any responsibility for a mistake.

though this radio shack here is small, but i always got what i need. their customer service is good, very tentative, and helpful, look for david (he’s a friend). yay for their customer service and always having the stuff i need.

My headphones broke! The head part, not the phones. I duct taped back together. Now I myself look skeezie.

Today they had a $ 5.00 discount on the converter box and I used my $ 40.00 discount coupon. So I used the extra money on the deluxe $ 39.00 amplified indoor antenna.
In/​out in 5 minutes.
Customer service: fine.
Bottom line: unpacked and installed the antenna/​converter box in 8 minutes.
It works OK.
Thanks Radio Shack on Clement avenue for the quick n’ courteous service !!

Terrible person who has this store! The manager is rude (and known to be rude to customers (and other people as well) one instance some lady came in who had Parkinson’s and she called the police on her!
Good place to bring returns, but otherwise, PLEASE AVOID THIS STORE ON CLEMENT AT ALL COSTS!
Thanks!