RAI Care Center-Ocean Ave

Told to come half an hour early to complete paperwork because first time. They were running behind schedule so we were not called in until our original appointment time, then took half an hour to complete paperwork. They were still not ready to begin. Waited almost another hour before «chair» was available.
We were told to park in CVS lot but to look for RAI space. None available. Based on four hours of waiting room observations, patients picked up by someone, so who is taking up all the parking spaces? Employees?
We were told to use the back door which is in the parking lot. There is a meandering hallway, then long stairway, and another meandering hallway, then finally the door which was locked. Apparently you need a key card. We didn’t have one. Even after being told by two people that they would get us a key card, we still left today with no key card. Front door WAY easier. Suggest find street parking.
Deeply disappointing today. Three of us brought our mom, but most of the clientele are older and being transported by strangers. One elderly gentleman probably sat through three hours of dialysis and waited another three hours for Paratransit to pick him up. Shame on Paratransit! I almost drove him home myself. Very sad sitting in this waiting room.