Ralston Management Group

I lived in a Ralston Management building for 3 years (and am native to SF). By far the best landlord I’ve ever had, hands down. Ken, the building manager was fantastic too — honest, caring and a great neighbor too.
If we ever needed anything repaired, they had someone there either the same day or next day. They also took proactive care of the building, making it a beautiful and comfortable place to live.
When we moved out, they were entirely reasonable and went above and beyond to make it a smooth process for us. Can’t recommend them enough.

My partner and I have lived in San Francisco for 8+ years across a number of apartments, and working with Kenneth Ho and Ralston Management Group was by far our most positive experience. These are several of the qualities that made our experience so delightful:
Kenneth acts through an unquestionably authentic interest in both cultivating a healthy community and making the tenant experience effortless.
Responds to non-​urgent requests within 24-​hours, and makes himself available to urgent requests immediately.
Ensures that any shared areas are always clean and well maintained.
Thank you for creating and sharing such a welcoming, wonderful home!

Before renting my apartment, I didn’t think much about property management– until something went wrong. One night a few days before Christmas the lock on my apartment refused to open. The Ralston Management Group property manager found a locksmith and came out to wait with me in the cold. He spent three hours on a chilly December night as the broken lock was replaced. I found it reassuring that I neither had to wait alone nor had to face the uncomfortable situation of an unknown person fixing my lock at 10:00 at night.
Since that evening, I’ve been pleasantly surprised time and again by the quality of the RMG team. When my bathtub drain slowed down over a three day weekend, I submitted a maintenance request on Sunday hoping it would be fixed in a week or so. Nope, a plumber came out the next day. Dry rot on the deck — deck rebuild. Funky electrical outlets — fixed. Split garden hose — replaced. Leaky ceiling — Sunday house-​call to deliver a de-​humidifier and make plans for the repair which was finished before the week was over.
Not only are repairs completed expeditiously, the RMG staff makes the right repairs — no cutting corners or slipshod work. The buildings and grounds are well tended by a kind and professional management team with an eye for aesthetics. Utterly trustworthy, I have no qualms about having the RMG staff alone in my place.
Having a property manager whose superlative understanding of the structural aspects of a building ensures that the building is well maintained. That the same property manager also sincerely works hard to keep residents happy is a rare and wonderful combination in today’s crazy rental market. Ralston Management Group is so effective because they care about both people and properties which benefits both residents and owners.

I current live off of Market St and Ralston Management Group is my landlord. I’ve lived in the City now for over 13 years and so far, they have been the best management company I have worked with. The entire team is responsive and friendly. Whether I have a repair or a question regarding accounting, it’s always easy to get a quick response. I
I think it’s hard to get good reviews as a management company. A lot of times their hands are tied by the owner. In many cases they are working on slim margins and are just out to make a profit. The management at Ralston seems to have a high moral compass and I appreciate working with them.
When I move out, it will be to a new area that is a bit more family friendly. I’m not worried that they will nickel and dime me on my deposit or act shady.
I rarely write reviews, but these guys have earned 5 stars over the last few years. I rely on reviews to make many of my decisions so I think it’s important to pass this on.

I have lived at 191 Frederick for the last three years and had a wonderful experience. The building is beautiful with lots of history and the neighborhood feels safe. Recently the property mangers have put on a new roof, painted the exterior and planted new landscaping. The staff is super friendly and helpful.