Relax The Back

Great guys. Love the two people who work here. The products are great. I broke my neck a while back and they helped me to no ends. Return process was no problem at all. I also got one of their back supports for the car. Saved my life. I had excruciating pain and it took it right Away. Really a miracle. Check ‘em out of you have an injury you won’t regret it.

Why would you think that one store owner would take back the goods of a different store owner? Why would you expect to take back a pillow when it has a tag required by law saying it is new material and thus, never been used. They would not be able to sell it as new, you admitted to using it.

I was referred here by my ergonomist for a new office chair. Upon arriving, I was greeted and assisted by William. He was very knowledgeable on both the accessories and the options it came with.
Prices are a bit high but it’s quality stuff.

The return policy for «These» stores is a joke. Apparently all of the «Relax the back» stores are franchises. Let me explain my issue.
I buy a back support pillow from a store in LA so I have something for the drive back up. When I get back up to SF I realize I don’t really like the pillow and would like to exchange it for another one. Doesn’t really sound like a big deal, does it? When I bought the product in LA I was never advised of their return policy, so why would I think to ask? And no where on the receipt does it mention anything about returns, except that they must be done within 30 days.
So I go to this location on Van Ness, and with A LOT of attitude (For whatever reason) the guy tells me he can’t take it because I bought it in LA, and that store is a different franchise. I ask him how could I have known that? He says, «I don’t know.» I ask him if I can see the store return policy, as they have a copy behind the register. No where in the store return policy does it say you cannot return merchandise to another relax the back location. This place is ridiculous…
And seriously, what’s the difference? Both stores have the same products!!!
I will not be spending anymore money here…

i’ve never done any business with them before, but out of nowhere started being robo-​called every few days… finally had to call and ask them to take me off their list. we’ll see how that works.

generally good products. friendly service, but salesperson didn’t seem particularly knowledgeable.

Just returned with my new seat support from this great store. Sure it’s expensive, but you get excellent service and really knowledgeable staff. If we all end up buying cheaper things on the internet, who’s going to help us with advice and suggestions. Some of their chairs and beds are just incredible to try out.

Steve is awesome ! He really listens to the customer and makes recommendations based upon customer need. I plan on referring as many people to him as possible, because I feel that he will not let them down.
This is my second chair purchase!

Great products. Bad service.
I recently bought a Tempurpedic pillow here, for a Christmas present. Like other brands, they make many different kinds of pillows. So I wasn’t exactly sure which one to buy. I decided on the Tempur-​CLOUD pillow. As it turns out, the pillow was too large. Little did I know that the store policy is no returns and no exchanges for bedding products. But that was never mentioned at checkout.
When I went back to the store after Christmas to plead my case, the store clerk refused to take it back.
If you want to buy Tempurpedic products go to Bed, Bath & Beyond. They are cheaper, and they accept returns.

Steve was helpful in finding my proof of purchase from 2004 so I could file a warranty claim on my Tempurpedic foundation. Good work.

If you are in need of a comfortable chair that will save your aching the back — this place has some good options. We tried out the zero gravity perfect chair and provence chair — both we very comfortable and had a nice style. We like the perfect chair the best — gives really good lumbar support.
The prices are high — but I think they are comparable to other good quality chairs. It’s worth the price for how it makes you feel.
The store manager, Steve Rose, who helped us was awesome — very helpful and knowledgeable. We are certainly going to go back to order the chair from him.

I don’t know whether or not the prices are competitive, because when it comes down to it.. . who gives a damn! They have a Panasonic massage chair for about $ 3000 here that is a good investment in the event you are the last person on earth and need someone/​something to rub your back. I’ve sat in this chair about 5 times, and it really can make you feel like forsaking family, friends, work and the rest of outside world as you sit in the chair and ask yourself why you haven’t bought one of these a long time ago. Well, it’s $ 3000 goddamn dollars that’s why.
I’ve never purchased anything here, but I will so they don’t think I only love them for their chair. All the stars once I buy something

I cant believe so few people have reviewed this place. They have great therapeutic products for the back, neck, etc. I am going back for some pillows tomorrow, mainly because they have good service, I think the prices are slightly higher but not by much and definitely comparable to a place like Bed Bath & Beyond. I bought a travel pillow here a while ago and had a great experience. Sometimes I just go in to sit the chairs for a while… i like this store.

even though its a little pricey, if you can afford it you should get it. save your back and your health! customer service is great and the people there do what they can for you. the inversion table helps a lot if all you do is sit around all day. in the long run, you’ll be happy.

Relaxing the Back begins by relaxing the wallet, my things are expensive here.
The owner, a man who wears his outside parka inside the store is very friendly and a true salesman. I went in for one overpriced foam roller and came out with that and a medicine ball that was even more expensive. He even went in the back to blow it up for me. This seemed unnecessary but it gave me the chance to sample one of their many «take me for a ride» massage chairs and watch another employee, a waifish young man talk on the phone to his friend but do no work. Maybe if he relaxed the phone they cold relax the prices around here.

to paraphrase Maslow, people are wrecks when their biological needs arent met. when i dont sleep i dont care about anything. apathy sucks, thats why Relax the Back is rad. they have a full selection of plush, tempurpedic beds and a myriad of deep, penetrating massage chairs. i like it rough and these babies work your muscles good. also, the salesman with dreads is super hot; i got him to test out a bed with me. on the serious tip tho, if you are suffering from a pinched sciatica or are shifting around in your office chair right now it would be in your best interest to consult the people at relax the back. they are very knowledable about all their products and give appropriate recommendations.