Rent-A-Center

Not very happy with this store the girl their is very rude, I walked in to make a payment on Saturday ask about the bed I ordered over a month ago by the way I got no where. Called today to fellow up on the order was told by the gentlemen that one was their but he was unsure who it may be for, he informed me to call back in a few hours a speak to the manager. When i did call back i spoke to Gaby and she rudely informed that the bed that was in (per her words it was her bed), WTF!!! I will be calling corporate on her and complaining about the customer service at the store. Once im done paying I will be going to a different store and give them my business.

Called in to make a payment and was put on hold for 11 minutes and when the lady working came on, she was incredibly rude. She never apologized for the long hold, and never thanked me for my payment. She also miss-​entered my credit card number and insisted the card was declined. She harshly lectured me for being a few days late on my payment because I was out of state. After I pay off my account, I will not be doing business here again.

6÷21÷2014 between 10 and 11AM TWO OF MY NEIGHBORS VITNESSES Rent A Center truck LOADIN MY FRIDGE. 2 guys broke into my rental property damaging 2 doors and stealing my fridge purchased from Lowes. I never knew of RAC company NOR I EVER BEEN RAC CUSTOMER. UNDER NO MEAN THIS COULD BE ANY REPO!!! We called police report. Vitness gave statements. We even called RAC’s local store. Store manager told us that they do not rent their trucks and their employees are NOT taking trucks home. So clearly that happened during their work hours. In search for justice, instead calling all stores in area, we wanted to speak to Area Manager. We called headquater in TX but they refused to shere any name or phone number with us. We left our phone number explaining situation and ask them to call us back but they did not bother to do that either! You would think company size of RAC company would like keep their image clean!!! I expected them to be on the right side and help us investigate.
I give a hope to recover my fridge but I still hope I never see RAC truck in my city!!! My simphaty goes to all RAC customers and their stockholders!

No wonder this RAC’s rating is so low — these guys need some customer service coaching, being that they sell service to customers.
They’re stock suck and their employees attitudes’ suck.
Delores on the phone — Girl, you are a phone rep at a Rent A Center. What grounds do you have talking to people like you’re better than them and like THEY are wasting YOUR time. You’re lucky people call in to fill in your time at your hourly-​paying job. Have fun being stuck there forever. If you can’t even do a job like that well, good luck trying anything else.

I felt I needed to add a review– I almost didn’t use these guys due to the ratings here, even after having rented from them once before years ago. I had excellent service on the phone, got accurate information, what I felt was a fair price, on time and courteous delivery, and received exactly what I needed. What more can would there be to add?

When I first went here, I needed a new computer as mine died. I filled out the application online, and waited. Eventually I went in to check and had to fill out yet another application. Keep in mind, it asks for TWO references not THREE, yet this location would NOT let me rent until not only did I put down more than required, but they also had to verify every single person I put down, my job, my parents, etc etc. I felt that they were doing more background checking than the FAA and the FBI did when I got a job with American Airlines pre ⁹⁄₁₁.
After that, everything was calm and collected, that is until the courtesy payment reminder calls started. Not only did they call me 5, 4, 3, 2, and on the day my payment was due (one call is enough people, the day before), but they called every hour, sometimes TWICE an hour, on the day payment was due. When I told them once that I may be late, and I could make a partial payment (1 week vs normal 2 weeks) I was asked «How much can you pay» by Claudia. «1 week vs. 2 weeks» my response, her response «Can you pay 2 weeks in full?» — Were you not listening?! If I could, I would have. Needless to say, I managed to scrimp together every dime I had, to meet Claudia’s needs. Flash forward a few more weeks and I continue to get calls, my parents get calls, and my other relatives and friends get calls. Telling them to remind me to pay. Not only was it not the deadline, but by all the harassment prior, I put their telephone numbers on a BLOCK CALL list so they can not ever call me and harass me. Why you ask? Well, I appreciate a courtesy call reminding me to make a payment the day BEFORE it is due, I do not appreciate multiple calls reminding me many days before it is due, or many calls the day it is due, especially when I made it VERY clear with them that «I work until 5 or 6, and I pay bills online, it will be done, be patient, and check before store closing, it will be there» — granted many times it was after closing, but payment made ON THE DAY IT IS DUE! Yet like clockwork, more calls come in (I can see the calls registered even if blocked)
So this last week was the final straw. I get a notice on my door at 2PM (mind you, I see this after I come home from work at what time… thats right 5PM!) telling me to call them. I cant stand these a-​holes to the point I made my payment online, and have decided to keep a record of each call, each harassing message, and notice they have given me. FOR MAKING MY PAYMENT ON TIME!
I can tell you one thing, I simply refuse to do business any more with these people once this computer is paid off. There is nothing worse than trying to be a good person, make a payment, and not worry about issues like this, especially when they are the ones that have a worry free guarantee — but I guess worry free guarantee comes with harassment and fear rather than worry.
So if you are reading this Rent-​A-​Center, keep it up, keep harassing me, the law is on MY side if you continue to call and harass me before the due date, and if you call more times than allowed on a bill due date. There comes a point when a judge, if I chose to go that route, sees the favor tilted so majorly on my side that he may settle for any compensation I request. I seriously doubt being the ONLY Rent-​A-​Center store in San Francisco that you would want to have that on your record.

Fair warning: this place is not about rentals, they’re about an alternative form of credit. They take common products, mark the price way up, then get people to buy them over time. They face high credit risk (the risk people will walk with the goods) and have corresponding high prices, unclear terms, and harsh policies. It sucked for us.
A district manager for Rent-​A-​Center told me less than 1% of their business is short term rentals. If that’s what you want, go elsewhere (for example Cort Furniture).

I am really surprised at all the negative reviews! I trust Unilocal,but in this case, it turns out that I had nothing to worry about.
I rented an electric recliner. It was delivered on time, no problem. I signed a contract for 1 month and arranged to have the chair picked up on July 1^st between 3−5pm. By 4:30, no one came, so I called. Turned out we weren’t on their schedule. No problem… I LOVED the chair & was secretly happy for the mistake! We made a 2^nd arrangement and THIS time, their truck got into an accident on the way to my house, so I got to keep it for ANOTHER week. Sweet! Finally, the chair was picked up right when they said they’d come — the two delivery guys were polite, efficient & friendly.
I called Fernando (who is the only one with the authority to do anything) about crediting my $ 250 deposit & he said no problem. The credit showed up in my account within 2 – 3 days. The fact that I got to keep my chair for an extra 2 weeks was a bonus:).
I would totally recommend using them, but caution people that they need to stay on top of them by calling to check on your scheduling. I can see how their internal workings are less than perfect, but each time I had to deal with anyone on the phone or anyone in delivery, they were great.

Well, honestly this place was great.
Simple, quick, and delivered everything as promised.
I needed bedroom set for my visiting parents, I got queen size bed, headboard, new mattress, nightstand and dresser/​mirror — good quality, new set for $ 130 something dollars per month.
with free delivery/​pick up, free assembly.
They do good job and I will be back to rent «emergency» furniture or any needed home appliance.
Small tip: don’t fill in any information online, website does require a lot of personal info and nobody ever called me back. I walked in and got everything done withing 30 min.

I don’t know who Fernando is, but he should not have a job. This company is awful. They forget to deliver things, forget to pick up things… wait, isn’t that there job???
Not only that, but Fernando (who is apparently in charge but never ‘available’) will avoid your calls if they involve a request or complain.
I would give them ZERO STARS if I could!!!

Absolutely terrible. I looked online to see what washers and dryers they had available and they contain no pricing information whatsoever.
When you can click «1. Start Your Order Online» on the RAC website, it attempts to collect TONS of sensitive, personal information about yourself, room mates, landlord, employment, and all kinds of other shit.
After the 5 forms, they still won’t give you any pricing information… they just say «we’ll call you.» Yeah right. ***kers.