Rich Jeffrey S, OD

After being a patient for more than five years and being somewhat satisfied, albeit annoyed with the constant attempts to generate additional revnue and upsell, this week changed things.
I lost my last box of contacts and needed new supply urgently as I’m travelling over the next 3 weeks, 2 of them out of the country. I went on line to order from a e-​store but shortly thereafter got an email saying the order was cancelled as per my optometrist. I went in to the practice and was told my perscription expired. Fine, can you please sell me a box I asked. No we can’t. I asked what I was to do without any contacts and was given 2, 2! contacts to last 3 weeks. I was told they couldn’t ship overseas. Ok, ship to my house, «we can’t» I was told. I asked what they’d have me do and I was told to come back in between trips to pick up another 2 samples. when I asked how I’d know they’d have them since they were «so low on supply» and was told, if you make an appointment we’ll give you some.
I will never go back to Dr Rich. Mind you I’ve been seeing him for 5 years and wasn’t some walk in off the street. I travel a ton, didn’t have my schedule on me and was starting my vacation the next day but that didn’t matter, they weren’t going to help. Ba Bye

After seeing Dr Rich for 5 years, I was pretty happy with the experience. The assistants were pretty helpful and Dr Rich seemed to be thorough though a bit standoffish. I decided to get a referral for lasik eye surgery and moved forward with the meeting. I found out I was pregnant during this time and asked Dr Rich if it was okay to continue with the surgery which involves dilation and steroid drops. He said it was totally fine. I decided not to go through with it after reading online and having a doc at the lasik center to say that should wouldn’t do it if it were her. I realized later that he sent me to a «mill» and most likely gets a kick back for every patient he sends. Pretty bummed at his level of indifference.

I’ve been a customer for 15 years, Dr. Jeffrey is excellent. They give you first class testing, but aren’t uptight.
I’m an eye test sissy. Dr. J makes it easy and go quickly.

I have been a patient of Dr. Rich for ten years and thought that it was time to write a review. He takes time with his patients, explains things and seeks perfection especially when fitting contact lenses. I feel secure knowing that an experienced professional is just down the block.

I have seen over 10 optomotrists… so ive moved a lot… and Dr. Rich is hand’s down the best one so far. He was patient, actually took the time to get my Rx correct by allowing me to demo 3 different trials and i feel like i have not seen this well ever. It really has taken a few years for any Dr to finally get my Rx right (as well as giving me an optimal contact lense for my lifestyle) and I couldnt be happier.

Dr. Rich is great. I had a quick and easy visit in order to get my vision checked and glasses prescription updated.