Richmond District Medical Group

Reviewing doctors and medical clinics is a very subjective thing, of course.
That notwithstanding, I have been going here for about 5 years and have been seen by most of the staff here at one time or another.
Mostly I am attended to by Jennifer Lyons PA or Roseanne, the NP. Both are incredibly responsive and competent practitioners, and they are both just very caring and lovely women. I would recommend them without any hesitation.

Had an unfortunate fall that required emergency room stitches. Went to the Richmond District Medical Group to have the stitches removed. I didn’t see a doctor, but saw Jennifer Lyons, PA. I can only reiterate what others have said. She was thorough, explained everything that she was doing, and was concerned that I was «okay». As a visitor to San Francisco with an immediate medical need I would wholeheartedly recommend the Richmond Medical Group and especially Jennifer Lyons, PA.

This is one of the best small medical clinics around. Jennifer Lyons is the most amazing nurse practitioners I’ve ever worked with. She’s easily as competent as most doctors I’ve met, and is likely more competent. Her memory is amazing, her command of a vast array of general practice is awesome. Make an appt; you will be very satisfied. Also, after hours care is fantastic, with complete medical advice nurse available via a simple phone call.

I was a little nervous about seeing a PA instead of a doc, but Jennifer Lyons quickly put my mind to rest. I’ve been to her a couple of times now and she is so sweet, gentle, and thorough in her approach. She answers all my questions and has never made me feel rushed. Even though I started going here for conveniency sake, since it’s walking distance, I actually really like the quality of care I receive.
Also, I haven’t had a problem receving same-​day appts. The one star off is for the hours. They’re kind of a pain. Closed from 12 – 130 for lunch.

This review is for Jennifer Lyons (PA) only, since I don’t really see the doctors here. My PCP is Dr Lucas but I haven’t met her yet because I ask for Jennifer every time. I’ve gone to Jennifer many times through the years. She is sweet and cares so much about her patients. She takes the time to talk to me about preventative care and listens to what I have to say. She’s always gentle and comforting when I am not feeling my best.
The facilities are a little old and the rooms can be cold sometimes, but that’s ok. The staff here is great. The nurses are nice, too.

Jennifer Lyons is a caring, top-​notch care provider. She listens well and really cares about her patients. I feel very fortunate to have her looking after me. The building and facilities are a bit worn, but that’s not why I come here. The people who run the practice are what make it great.

For 3 years, I couldn’ see my doctor. Every time I called them to make an appointment, the doctor was busy for next 3 weeks or a few months. So I had to see PA.
That’s fine with me since I am not really sick.
However, I couldn’t forget this experience for years.
When I had pap smear from PA, she used a lot of KY. After she finished, she washed her hands and left the room to give me privacy while I was wearing cloths. I couldn’t find any tissue to clean myself up. What the hell !!
I’ve never seen doctor’s office like that. They had paper towel for them to use after washing their hands, but no tissue for patints!
I went back a year later, still no tissue.
The only reason I go there is because it’s very close to my house.
However, I am changing my PCP this year.

10/​16/​2009 friday 4:30pm. i called the office to schedule an appt. upon aswering the phone, the receptionist placed me on hold immediately after stating that «someone has the appt book, pls hold.» i was left on hold for 5 long mins before another lady picked up the wrong line and then placed me back on hold. i waited for another 5 long mins before i hung up to call back. i called back «14» times afterwards. each time the answering machine would pick up over and over again. two times out of the 14 desperate attempts, someone picked up but didn’t say a word. i only heard background noise and then the line disconnected. other times, the recording would tell you to leave a message after the tone but would only cycle back to the beginning of the recording, therefore, not allowing me to leave a message. the office hours stated on the automatic recording is m-​f 9 – 5. after my final attempt, it was only 4:54pm.
this kind of business gimmick is not tolerable. i am not complaining about the doctors at this office. my concern is to make sure the doctors are aware that their practice is being misrepresented by unethical receptionists /​staff. this kind of behavior could lead to other unethical practices and should be addressed immediately. i chose the doctors at this medical office to care for my health and protect my privacy. but now, i doubt the ability of this practice as a whole due to this incident. i am no longer confident in the staff of this medical office whom the doctors chose to represent their practice.

i finally got an appointment with dr. lucas. she was very patience and cheerful (a little chearleaderish). sometime i feel like she’s talking to me like ai’m little kid (lot of smiles and a little too cheerful) but not in a malicious way. the office could use some remodeling.

Dr. Lynn Portnoy is not recommended at this office. She did not listen and I literally had the worst experience ever with her. Ladies, believe me, you do not want her to do your annual exam!
After being a patient of Dr. Mei Ling Fong’s for almost 10 years (before she moved to the city, I moved when she moved) it is VERY disappointing that this is the Dr. her patients who cannot afford her «concierge» program are ending up with. Talk about a down grade.
I will NEVER go back (unless I have to go in person to get my records).

That is the problem: everyone is nice and trying to help, but I could never got a doctor who fits my needs. The person has always been changing from one to another each time I come and visit. The last time I went, the doctor who saw me didn’t even know what I had… so she just assumed what I had… and gave me some meds, and of course, it didn’t work! I had to find another doctor! So sad!

Nice people and easy to work with. They get me in quickly when I have issues…
Ive been there 5 times and it seems like I’ve met with 5 differnet doctors. They are all very nice and knowledgeable.