Rocksbox

These guys are complete ripoff! As soon as I placed a trial order I wanted to cancel when I realized I would be borrowing other peoples jewelry — EWWW! They waited until they printed the label to return my email and then refused to cancel the order saying it was too late — it was not. It was still at the facility and had not been picked up by the delivery service. The customer service is awful and dishonest. I updated my credit card information to a fake card and will dispute any charges since I told them to cancel the order before it even was shipped. AWFUL!!!

I’ve been using Rocksbox for the past couple of months, and wasn’t super impressed so I decided to put my account on hold and think on it. I recently restarted my account only to still be disappointed.
First of all, while some of the brands that are on there are legit (House of Harlowe, Gorjana, etc.), they send a bunch of jewelry that I’m pretty sure are just cheap things made in China. When I get a box I look up all of the brands to see what the full price is at another retailer. One of my boxes came with this really cheap material necklace from a brand called Perry Street. Well guess what, apparently that is one of Rocksbox’s own brands. I didn’t sign up for a service to send me cheap jewelry, I signed up for a boutique designer brand service.
Beyond that, the styling has been a mess, I think I’ve only actually liked two of the boxes, and even then only a couple of the pieces, never the whole box. What’s the point of the wish list if you rarely even get something from it?
Today they announced a rebrand of their whole look and as soon as I saw it, I was just like, «Nah, I’m done.» I just can’t recommend spending your money here, you’re better off just saving up and buying the one or two products on their site that look nice from the original vendor’s site, cause you’re not getting a lot out of paying monthly for jewelry that isn’t working for you and you don’t even end up wearing. I definitely feel like I’ve wasted my money here.

Great concept, awful service. My last set arrived with a necklace that was broken in multiple places, and the customer service was completely unhelpful. They refused to do anything to help me get a new set in time for a special event, and I would have had to either have an incomplete set or send back the two pieces I did like right away without wearing them (and wouldn’t have had the new set in time anyway because of the aforementioned refusal to help with that). The turnaround time is so slow the new set wouldn’t have arrived in time anyway, so they basically were telling me there was no way to get a non-​defective set in time. This despite it being their fault that I had a broken set. I went to cancel my subscription after my bad customer service experience and the cancellation defaults to only putting the subscription on hold so be CAREFUL when you cancel that you are actually cancelling. If you only put it on hold it will start charging you again automatically.

I am very impressed with their customer service team. I sent a message at 10am requesting a refund for a duplicate payment and within an hour someone responded and initiated a refund. I’ll also add that it is quite fun getting new jewelry to try each week.

Very disappointing. I was a member for over a year, and I thought about cancelling probably 10 out of 12 months, but always gave them another chance until I finally just cancelled my subscription. At the beginning, I loved opening up the surprise boxes and seeing the jewelry. It was an exciting surprise. I soon became increasing disappointed with the jewelry selection. I received the same brands again and again, and often just slightly different versions of items I had already received. My sets were repetitive, boring, and I’m not sure anyone read my feedback. They definitely weren’t styled for my preferences. I sent back many boxes without wearing a single item. When I did find pieces I liked, the quality was terrible. I had 4 pieces of jewelry fall apart after I purchased them. The company replaced or refunded them as long as they were very recent purchases, but didn’t refund all of my purchases that broke. Lastly, when I first started using the service, the turnaround times were great. I live in SF and I could send a box back and receive a new one in 2 – 3 days. Eventually that changed to 12 – 13 days between when I would send back a box and receive a new one. So the idea of trying multiple boxes in a month is basically impossible. Overall, I am giving 2 stars because the idea is great but the execution is terrible. I wish they’d get their act together.

I loved this service when it started and the shipping was quick. The past few months it is slowing down quite a bit. I used to wait less than a week between boxes and now it’s over a week. The «unlimited» use is not quite the same.

I’ve been a Rocksbox subscriber for a few years now and I love it. Not only is it super fun to get new jewelry to wear frequently, but I ALWAYS get compliments when I wear a rocksbox piece. As soon as I get sick of something, I just send the box back and get fresh stuff. And when I can’t stand to part with something, I buy it! I highly recommend this service.

I love this subscription box but the shipping and turn around times are getting worse every month. I shipped my box on feb 21^st and 5 days later. Have not heard anything. It’s taking almost two weeks to get a new box which is getting kind of ridiculous now.

Watch out for the fine print in the Rocksbox user agreement. I used to love service; I wore my jewelry all the time and I told many friends about it. Now I seriously regret ever signing up and would never, ever use them again. In the end, they’ll have a lot more of my money than I got back in jewelry. Should have just gone to Nordstorm Rack and bought my own stuff!
If something goes wrong with the shipping and the box gets lost or stolen, they will charge you for more than the value of the goods in the box. I had to cancel my Rocksbox subscription because I was moving abroad. My last box never arrived and I moved; I had mail forwarding to my parents’ house, but they never received a package either. I let their customer support know the box never came and that it may have gotten lost in the mail or stolen. Then 10 months later, I get a collections email that I owe them $ 250. Apparently in the fine print, you owe $ 250 for an unreturned box, regardless of the value of the items in the box. The value of the jewelry in the box that was lost is $ 174, so that’s $ 76 extra going into their pocket for items I never received. I’m appalled they don’t insure their packages to protect against this kind of thing. They basically accuse you of stealing and extort you for money through collections. I’m trying to be reasonable and asked if they will just charge me the value of the items in the box; even thought I did nothing wrong, I don’t have time to deal with collections while living half way around the world. I’m sure that’s what they’re counting on with this added fee: it’s a nuisance but not enough money that it’s worth the time to fight it.
TLDR: If a box gets lost or stolen in transit, they will blame you and you’ll be on the hook for $ 250.

I really love the idea of a jewelry subscription service. And Rocksbox offers some gorgeous pieces. It’s also fairly inexpensive — $ 19.90 a month, plus you get $ 10 to spend each month if you choose to purchase anything. You can send back a box and get another as often as you’d like.
Here’s my problem with the service, why I’ve taken away 2 stars: The delivery service is much too slow. Case in point: I sent back my last box on Tuesday, December 1. My next box was sent out on Thursday, December 3^rd. I’m fine with the processing time, but it’s now Monday, December 7^th and I still haven’t gotten my box. I just checked the status and it says estimated delivery is Tuesday, December 8^th! That is a full week after I sent back my last box. To me, that is way too long, especially because all of these shipments are taking place within the SF bay area.
You basically don’t get to take advantage of the unlimited exchanges with how slow the delivery is. Assuming I get my next box on the 8^th, I will have gone a full week without any jewelry from Rocksbox.
I used to subscribe to a service called Le Tote (clothing + jewelry) which was also based in the SF Bay Area and their shipping was much, much quicker. You could return a box and get the next one within a week. Rocksbox uses DHL and then transfers to USPS and I suspect that’s why it’s so slow? Not sure.
I really love the jewelry and the subscription model, but I will probably cancel soon because of how slow the delivery is.

I love Rocksbox! Why?
Fashion exploration… for cheap!
I really enjoy getting to try out new styles of jewelry that I might not have considered before. There’s no downside if I don’t like a piece, because I can just ship it back for something new.
Constantly refreshes your wardrobe
Accessories can completely change the look of clothes. Always having new jewels helps me make new outfits out of what I already own.
Satiates your shopping needs
Nothing’s more exciting than new things to wear, but we all know that excitement wears off. With Rocksbox I get new stuff all the time, for less than $ 20/​month. It helps me shop less, actually!
It’s just really fun!
It’s such a minimal investment and really makes me excited to play with fashion, try new things, and just makes me feel fancy. When you look good, you feel good!
Bonus for San Francisco: the shipping is really fast, and it’s through USPS (read: you don’t have to schlep to the UPS store to return it.) I usually ship back on Monday or Tuesday and get a new box before the weekend. Great to keep you styling on nights out.
Bonus for everyone: it’s an awesome gift
I know my friends at least all have really different preferences when it comes to jewelry, from really minimal pieces to giant sparkly statement pieces. But because Rocksbox learns your style and carries a large variety of pieces, it’s great for everyone! It feels really fancy, but it’s super affordable. Perfect for Secret Santa, birthday gifts, or just a «treat yoself» present.

Rocksbox exists to solve a first world problem: purchasing jewelry which mostly sits unworn then having inadequate funds to purchase more jewelry that might sit unworn. To solve this dire situation they’ve invented a jewelry rental subscription service whereby a $ 19 monthly fee nets you 3 pieces of jewelry which can be returned (postage paid) for 3 different pieces as frequently as you desire. The pieces you’re sent are «curated» specifically for you based upon a «wish list» and survey through which they intuit your tastes.
After perusing their web site I was offered 1 month free with no obligation so l bit. What’s to lose?
There’s nothing to lose with 1 free month and zero contractual obligation to continue. When I canceled my subscription immediately after returning my first shipment my request was promptly handled without question. Here’s why I canceled:
* In creating my wish list I came across no pieces which I really liked or felt compelled to own (all jewelry is available for purchase).
* The jewelry looked to me like stuff that can be found at J. Crew and Macy’s. There weren’t unique, artisan pieces being offered and their statement-​style necklaces really, in my opinion, weren’t.
* My first shipment contained earrings, bracelet, and a necklace, none of which I liked. The earrings (off my wish list) were miniscule, a fact that I hadn’t grasped from the photo I chose them from. The bracelet wasn’t at all my taste and looked cheaply made. The necklace was better, but dainty. Dainty and I aren’t a good fit.
Sometimes things aren’t a good fit in general and me and Rocksbox were not. I don’t mind shopping for jewelry or purchasing unique pieces which I fall hard for. Rocksbox jewelry offered nothing which fell into that category.

I’m a HUGE fan of Rocksbox & am so excited to discover this jewelry lending service. Its like a library for pretty jewelry, but with the opportunity to buy the pieces you love the most, if you want to. Don’t want to own them forever? Wear ‘em a few times & send ‘em right back. The service costs $ 19 a month, but that includes as many boxes as you can fit into the month-​long period.
I’ve found the Rocksbox team to be responsive to issues (I wrote an email to them about a ring that quickly tarnished, & they were great about refunding me quickly & responding promptly). I also find that they ACTUALLY LISTEN to the feedback you provide them on the jewelry they’ve been sending you, choosing your next box based on whatever you ask for or specifically request not to have. Want a long, boho pendant? Done. Want something edgy & gold? Cool. Something colorful for a change? On it. They’ve picked out tons of pieces for me that I never would’ve chosen for myself but that I’ve turned out to love, & when something doesn’t float my boat, they’ve always listened to my feedback & shaped up for the next time around. I’ve purchased five pieces so far & am also excited about their referral program, which awards you $ 25 in «forever spend» (never expires) to use on any pieces you’d like to keep.
My only complaint is that I wish they used two-​day shipping or something slightly faster than whatever they’re currently using. I’ve been waiting for a new box for seven days at this point, which really slows down the «as many boxes as you could want in a month!» aspect that I’m otherwise excited about. I live all the way across the country from their corporate headquarters (they’re in San Fran, I’m in Cleveland), which means that my boxes often take a full week to arrive. It can be slightly frustrating to go so long without anything.
Other than that, I’m pretty smitten with Rocksbox & have been preaching the gospel of it to all my ladyfriends. They’re fun to follow on social media — innovative, compelling, beautiful, & they run fun contests & campaigns, too, which, for me, really adds to the overall customer experience. So what are you waiting for? Go sign up!

I am an avid fashion blogger on Instagram (check out my Fashion Instagram @missmisschelle !), which eventually led me to discovering this amazing jewelry brand called Rocksbox from various other fashion bloggers! Rocksbox allows you to become one of their members, also known as a «Shine Insider», to receive an unlimited amount of designer jewelry for just $ 19/​month! Pretty much how it works is that you would go on their website at
and sign up. From there, they would show you various pictures of outfits with accessories and ask you several survey questions before they develop a feel for how your accessorizing style is. Then, your Rocksbox will be filled with customized jewelry that your specific stylist has picked out for you that will be sent to your very door, and this will occur on a month-​to-​month basis. And if you fall in love with a specific piece, you can even buy it from Rocksbox! If you wanted to check out different pieces, all you have to do is send your Rocksbox back in the mail and another Rocksbox with different customized jewelry will be on its way to your doorstep. In other words, you would be receiving different pieces of jewelry every month! I honestly think this is a genius idea because I would buy jewelry from various stores and literally only wear them once or twice before I got sick of them or failed to match them with every outfit. Thus, it was pretty much a waste of money because I’d have my old jewelry just sitting in my room unused. With Rocksbox, you have the freedom and choice to choose certain pieces of jewelry and in essence, you can spice up your outfits every month because you’d be receiving different pieces every month.
The best part is, you can sign up for your first month FREE when you enter my code «michesunxoxo» at the checkout screen! And if it is not for you, you can cancel at any time. I’d highly suggest this for anyone who LOVES to dress up and accessorize.

I was curious how long the turnaround time is from sending my box of jewels in to getting a new box. It’s about nine days if you live in the midwest — pretty far from the San Francisco home office (I’m in Columbus, Ohio). Drop off on a Wednesday, receive new box on the following Friday. This is because the boxes are shipped via First Class Mail (with tracking) each way. 9 days «Traveling time» + 2 days Wear Time means I get two lifecycles per month. Hope this helps!
Use promocode JULIEBFF297 to get your first month free ($ 19 value).

I’m obsessed with all things subscription box, it’s like getting gift every time I receive a box in the mail! Rocksbox works a little differently than your average Birchbox, it’s a curated jewelry rental service. Each month you receive a box with three pieces of jewelry. Keep the pieces as long as you like and return all three pieces for a brand new set of three as many times as you like.
I attend a lot of events and shoot constantly for my blog. The problem with jewelry for me is that it’s just not on the top of my list of things to shop for. Also most of the pieces that I do purchase only get used once or twice. Jewelry and Clothing rental services are a great solution to my need for a constant influx of brand new fashion pieces
My first box included a statement necklace by Perry Street, crystal earrings from Urban Gem, and a petal necklace from Lotus Jewelry Studio. The pieces are of high quality and the Perry Street necklace has a good solid weight to it.
The delicate Lotus Street necklace is pretty and delicate — not really my style so I let Rocksbox know. Your personal stylist pays attention to all your feedback to optimize future boxes to your specific preferences
The cost for the monthly subscription is only $ 19 a month which is CRAZY!

I love my Rocksbox pieces! They were gorgeous and the membership is awesome. I love that you can review and make notes for your stylist.

UNLIMITED Designer jewelry shipped directly to me each month? YES PLEASE! I have been a Rocks Box subscriber for a little over 3 months now and just adore this monthly subscription. You have a personal stylist that puts together your boxes based on piece you have requested or styles they think you would like. It is so fun to be able to have a rotating designer jewelry closet! The best part, if you love a piece and cant part with it — you have the option to purchase for a discount! Become a #RBitGirl today! Use code «meganlikesxoxo’ at sign up for your FIRST MONTH FREE!

Every time I get the email notification I wait impatiently for my box to arrive! Best customer service, best jewelry selection, just incredible company!

I am literally obsessed with Rocksbox… like an unhealthy obsession. I have TWO subscriptions and literally troll on their website to see when my next box is going to arrive in the mail.
This service is seriously amazing! I have desperately been needing to expand my jewelry collection & rocksbox makes expanding it so simple. I don’t have time to go shopping for jewelry all the time & rockbox allows me to purchase the pieces I love at a discount from the comfort of my home. If I don’t want to purchase them, I can simply just return the pieces. I can even wear them as long as I want!
Rocksbox has also introduced me to so many fabulous new designers who I adore! Loren Hope, Margaret Elizabeth, Gorjana, Melinda Maria, and Kendra Scott are my favorite now. I can’t believe I had never heard of many of these designers prior to my Rocksbox subscription and now I can’t get enough of their pieces! What’s great is that now I am not wearing the same boring pieces of jewelry all the time. I have new pieces I can wear all the time & this has really helped diversify my wardrobe.
I also want to add that their customer service is excellent. I have had dealings with Phillip and Debbie several times and am very impressed. Moreover, I feel like the stylists really listen to my wants and understand my taste.