Rolex Authorized Service Center

This shop was referred to me by downtown watch repair. My husband put my rolex inside washer/​dryer for a full cycle and gave the crystal a few scratches. I brought it into the repair shop thinking I needed to replace the entire glass, which got a super reasonable quote on. The guy I dealt with over the phone was super nice and sincere, went into the shop immediately and someone else helped me. This other gentleman said might not be scratches and wanted to try to remove them with his tool. He was able to take every scratch off! I then asked I needed to service the watch, he said, no need cuz my watch is only two years old. He said a services only requires every 5 years or so, I asked how much I owed. He didn’t charge me anything for removing the scratches and also for testing accuracy of the time. This shop is super honest and reasonable in their pricing. Thank you to Frank for his referral, I will definitely go back whenever I need repair work done on my Rolexes.

Giovanni and his staff are amazing! I brought my Explorer in to have the crystal gasket replaced– couldn’t be happier with my experience. He did such a great job with my watch, but more importantly Giovanni took the time to explain everything and even brought out another crystal and gasket so I could see how it all fit together. Turn around was unbelievably quick and the price was extremely fair. RSC SF will be the only folks touching my Explorer, customer for life.

I bought a 1942 Oyster 10 years ago and had it serviced a few times since then. The watch had always suffered from an intermittent sticking and no one could figure it out. Fast forward to me taking it in to Giovanni about a year ago. I didn’t have an appointment but he was very nice and saw me after about 10 minutes. I explained the situation and he took the watch into his shop while I waited. 10 minutes later he explained that two of the internal screws were missing, one of which had been loose in the case. He had reset the screw but couldn’t find the other, and explained that the watch would hold up well to occasional wearing, but probably not everyday wear. Since that visit the watch has kept great time and the problem that persisted for 10 years is now fixed! What’s more, my bill for this great service: $ 0.

Excellent service on my older model. Replaced battery & got it back to running accurately. Had been running fast.

I cracked the sapphire glass watch face, the people at this store were very professional and were able to have my watch repaired and waterproofed in a few days. Very friendly people and great service, highly recommend this place if you need it.

Met and spoke with Giovanni and co. — everyone was extremely friendly and I noted too that they were courteous and sincere to every single customer that walked through its doors while I was waiting for a squeak on my bracelet to be taken care of (which Giovanni said he would not charge me for btw)!
Definitely will be my to-​go place for getting my watches looked at/​serviced when the time comes.

OK Giovanni and team are not only true craftsmen but also amazing service providers. I arrived without an appointment yet Giovanni personally greeted me and oversaw the care of my watch. And despite having other projects going on he attended to my watch personally and with great care. In addition to how impressed I was with the level and quality of care, I was even more impressed by Giovanni’s warm and welcoming attitude. Really can’t say enough positive things.

I walked in with no appointment to get my watch authenticated and not only did they see me right away but they also resized the bracelet and even repaired a bend in the clasp for a nominal fee. The watchmaker I spoke with, Lorenzo, was really kind. I’ll be back when the watch requires the full spa treatment.

We walked in without an appointment thinking the gifted old watch would need servicing. Giovanni stopped with what he was doing to help us right away. He took the watch and returned it to us 15 minutes later telling us it didn’t need to be serviced for at least 2 years. He then resized the band and even changed the date to reflect the new month… and he didn’t charge us a dime. There is a reason why they are booked out so often. Service like this is a rare bird nowadays. They will definitely get my business when the time comes.

Hands down top quality service. Did a huge favor for me and I can’t thank them enough!

Seldom do I ever write reviews on Unilocal,but the folks at this Rolex service center definitely deserve it. I’ve come here numerous times to authenticate watches, re-​size bands, or just ask general questions. The staff is extremely knowledgeable and their customer service is one of the best I’ve experienced.

The last time we had our Rolexes serviced, we had them serviced here… They were very responsive and professional, and returned our watches to us ASAP, and in perfect running condition, at a reasonable price… That’s one of many reasons that we’re bringing them back for service this time…

I came here to authenticate a Rolex Submariner I was purchasing (the seller came with me). They were super friendly and finished the authentication in under 5 minutes. I’ll definitely be coming back here when I need my first service!

I bought a pre-​owned Sub in the UK and brought it in to have it checked for authenticity. The gentleman gave it a look over with his magnifying eye piece and gave it the seal of approval. He also adjusted the band, tightened screws, and checked the amplitude. All for FREE. Also gave me suggestions to know when my watched should be serviced as well as the approximate cost. I will be sure to take my watch to this place when the time comes without hesitation.

Today I had a fantastic experience here. I brought in a vintage Rolex purchased off of eBay for authentication. Giovanni was kind enough to check it out himself, including how the movement was running, and give me a rundown of the condition of the watch. He also provided me contact information for a vintage Rolex specialist in San Francisco.
On top of all that, he was kind enough to go the extra mile and resize the bracelet on the watch — all for free! I will definitely be back to patronize them again.

Here we go with review of Giovanni and the Rolex Authorized Service center in San Francisco. The review will contain my first hand experiences. Came in November 19, 2014, with my Rolex 5513 that my dad gave me when I was 17 in 1979. The watch had been serviced several time in Dallas. Bu this time I broke the band completely off coaching football. The estimate in Beverly Hills was 1200.00 for service and they would not repair the band, so an extra 500.00. Giovanni opened and checked the watch and said it would need service and the band could be fixed. $ 760.00 total. I was good, much better price and he seemed sincere and honest. Told me they were very busy and it would be till February. I was good, I know it was a long time but I have worn the watch for about 35 years, everyday so it was part of me. Called the first part of February and was informed it was behind schedule about two week. Got the call the end of February that it was done, and made arrangements to pick it up in March. Arrived on my way to Humboldt, the watch came out without the band, was a little surprised, but it was my watch. Giovanni checked the invoice and said he would be back, came back with my band good as new! Took the watch back and attached the band and checked all links and the watch. When I put it on my old friend was back. Giovanni proceeded to apologies profusely for the band issue. No problem.
So in conclusion would I bring my watch back, YES, why? Great initial explanation, great price, a little long for repair, but they were honest and pretty close. Everyone is friendly and when I picked it up they corrected the band issue immediately, and proceeded to apologize even when I said it was ok. Watch looked great and has kept the best time in years.
No issues, exactly what promised! I did not rate them down because the Bay Bridge had a bunch of traffic or he parking garage charged me 7.00 for the hours. I can only say excellent job will return again when next service scheduled. Also Giovanni was a great guy to talk to, very friendly. Wish more businesses I interacted with provided me with such a great experience. Thanks

Took my submariner to there shop after wearing it for ten year without ever servicing it. WOW I pick it up and it’s a brand new watch again great work
Thanks

A little difficult to find. since it’s a small office that’s tucked away. Customer service there is great. Reasonable prices. They will also open the case and look at it for free and tell you what is needed. One of my Rolex watches was off and they found out that it was magnetized. They demagnatize for free and watch has been working perfect since. They also took the time to answer questions and give recommendations. They only draw back is that depending on the service needed… repair could take days to weeks depending on their workload.

I came here to get an estimate for servicing my vintage 5513 Submariner. I left confident that I will bring the watch here for service however I did not leave it with them because their turn around time was very long. Since the watch is running perfectly, Giovanni said if I wanted to, I could wait a few to several months and check back then to see if their service time would be shorter.
Giovanni and crew seem very honest and you can have a conversation with them about your Rolex because they listen and also give you good advice. It seems like they really care. I will definitely patronize this establishment in the future.

I took in my submariner to get serviced, Giovani not only repaired the watch like new, he also made me feel like I was an important customer. The professionalism and customer service is beyond question. Giovanni Over Delivered on his promise and took care of something that I didn’t ask him to repair and did not even charge extra, and believe me I shopped around, his prices are the most competitive, and adding the first class customer service it’s a no brainer. I recommend this establishment to all of my friends and family.