Round Medical Supply & Uniforms

Be aware that they take nothing back. I spent over $ 100 and one item simply was defective and would not work right out of the box… no returns, no store credit, nothing! You bought it and you are stuck with it. They were pretty rude to me and I speak Russian for heavens sake! Across the street one block away towards Geary is another medical supply store with more professional industry standard return practices. Go there instead.

Zero stars for this place and their outrageous prices on everything. They are literally charging $ 20 for the same items you can get on Amazon for $ 2-​$ 5. Won’t be back.

I would give this place zero stars! I rented a chair for my grandmother who is in town. The process was quick and easy however the wheelchair was completely unusable once a person was put in it. I brought it back promptly today and asked to a discounted rate since I paid for the entire week. The lady who rented started YELLING at me and said I had to pay for the entire week. I asked to speak to the manager who again was unprofessional and didn’t even apologize. These people are completely unprofessional and rude. There was not offer to switch it out and they took it back.
Never use this place

I would absolutely NOT recommend that anyone go to this shop — here’s why:
I called this morning in search of a time sensitive emergency bandage and provided the shop clerk with the item description along with a specific SKU#.
I asked him, in advance of a visit, to confirm that he has the item in stock explaining that I live ~30 minutes away.
The shop clerk, under the pretense that he was «going to check» asked me to call back in 30 minutes for a confirmation.
When I did call back and asked him to confirm he «yes, yes». I asked him again to confirm that he has the specific SKU# and he again said «yes I do» so I traveled to the shop.
Upon arrival I mentioned that I was the person who called with regards to the emergency bandage and that I was here to pick it up. The shop clerk (the same one I spoke to one the phone) said that he does not have the requested SKU but has a «similar product» in stock that I could alter to suit my needs.
This is a deceptive business practice as the shop clerk clearly knew when we spoke that he did not have the requested SKU in stock and was hoping that after an investment of 30 min travel each way on my part that he could persuade me to purchase a «similar product». Some part of me knew this but I chose to give him the benefit of the doubt.
I asked him directly why he would make a misrepresentation like this and he basically expressed that he just didn’t care.
I would NOT recommend this shop and additionally this shop does not deserve the communities business. Best to go elsewhere and deal with a more reputable business.

Why did I go here despite all the terrible reviews? It was the only medical supply store open at 6:30pm. There’s no other reason to go here.

Agree with all the fellow one stars on here. This business is shady and should absolutely not be trusted with your medical needs or money! I went here based on my insurance company suggesting a breast pump supply store. I called in advance of going to inquire if they had the pump my doctor wrote a prescription for. Gary they told me no but they could order. There was just some paperwork that had to be filled out. I went in and Gary asked for my insurance card, Driver’s License and credit card. He said I had to pay out of pocket for a «premium» breast pump. My insurance and prescription was written out for a double electric breast pump, what is exactly what I was purchasing and according to insurance this make and model was covered. He proceeded to charge me $ 250 and brought out a breast pump in a box that was beaten up and the seal broken. I found it strange because earlier when I called, he claimed to not have any of this brand in stock. Naturally I wasn’t going to take a box with a seal broken that says ‘for hygiene issues you cannot return a pump with the seal broken’ so requested a new box. Low and behold, he had another pump. I continued to question why he charged me and walked away feeling uneasy about the transaction so I called my insurance company. They assured me of the proper process, that a double electric breast pump should be 100% covered. The supplier is to take my prescription and insurance information and process a claim and be reimbursed and bill me if there is a balance — like any normal medical office. I would NOT recommend going to this place. If your insurance recommends them, ask them to refer you to another supplier.

Totally shady business practices. Had us pay for insurance covered equipment so they can double bill. Then refused to discuss on the phone with our insurance company. They are running scams here. It’s worth finding another medical supply company so you don’t come out of pocket when insurance is supposed to cover what you need.

Huge selection, went in several times for different needs and every time received an A+ service from friendly and knowledgeable stuff. Highly recommend to visit this store, if you need any medical supplies, this store has it all including large selection of shoes.

DON’T SHOP HERE. I work at the hospital next door and went in to look at a back brace. I picked one up and immediately she was in my face as I was trying to look at the item. She informed me that I couldn’t try it on or look at anything out of the package. I could only look at the item via the pictures on the box. I left and went to ITC Medical Supplies half a block up and across the street and had a marvelous experience with them, so just go there instead. I’m referring my patients to do the same AND they are cheaper.

This is the type of place that you wish to god you had read the Unilocal reviews before going to. I called the store to ensure that they had a specific CPAP mask in stock and gave them the manufacturer and model. The manager called back and said they did so I went in to get it. I took the mask they gave me as they read the prescription and repeated it so I assumed it was the right mask. Major mistake on my part. Also it was my first prescription for this mask so I wasn’t sure what it should look like. Got home and opened it and saw it was not what the mask prescribed. I went back to the store to take it back and the employee called the manager who refused to take the mask back as I had opened it. Ok, I get that once something is opened the store may not be able to resell it. However, the store managers position that it is all my fault for accepting the wrong mask from his employee who sold me the wrong mask because they didn’t have the mask i needed is outrageous. Remember they assured me they had the right mask when I called. Silly me. Trusting a store manager! The employees in the store just smiled and said «we are just employees who work here» and can’t help you. Funny, they can sell you the wrong mask, refuse to take it back but them they say we just work here. Suggest you find a different store to give your business to as these folks are awful as most reviews indicate. These folks have no idea what they are doing so buyer beware!

I bought a pair of scrubs, was helped by a pleasant Russian lady who knew what they were made out of and handled my simple transaction efficiently. I would shop there again, but am mindful of the negative experiences of some of their customers.

Marilyn K
This is the worst place to do business. The Russian gentleman sold my husband a pair of compression stockings without furnishing him with the correct information. I wanted them for one trip I was going to take and, when I called him to tell him they were way to tight for my needs, he said he would refund my money when I returned from our trip.
When my husband brought them back for a refund, he refused to give him a refund and was the most unpleasant person he’d ever encountered. I called him on the phone and he refused to credit my card and hung up on me. He is not knowledgeable about his products and gave us a product that was not appropriate for my needs. Don’t ever shop there!

This is the type of place that you wish to god you had read the Unilocal reviews before going to. Not overstating it, but literally the worst business I’ve interacted with in the last 5 years. I’d rather be repeatedly punched in the face while talking to comcast customer service than setting foot in here again. What happened (condensed version):
I go to get a white coat on a Saturday, the guy gives me one to try. I say this looks good but seems a little big around. He says no, this is the one. So I try it again, hem and haw, and say I still think it’s a little big. This goes on for about 5 minutes, refusing to let me try anything else on. Finally I insist to try on the size I actually requested (a large or 42). He says they don’t have any. No wonder that coat was the «perfect size.» I ask when they’ll get them in, he says to come back on Thursday and I can trade them out. So I do, and when I get there, it’s the same guy. He starts trying to find any excuse: questioning the receipt (it’s his receipt!), saying «its a different brand,» whatever. When none of those work, he admits that they don’t have any. Oh, and no refunds. So I’m SOL. I hope this place gets shut down for tax evasion or harboring a-​holes

RUDE RUDE RUDE. This Russian should not own a business that deals with the public. NEVER use this place. Drive the extra mile and go anywhere but here!!!

Great as always. My grandma is super happy. Gary thank you very much

With all the terrible reviews of Round Medical Supply, you may be wondering, «How does a place like this stay in business?» Here is one possible way:
Within one or two days after I made a credit card purchase at Round Medical Supply (my first purchase with that particular credit card in months), I received a call from the credit card company that my card number had been used multiple times at gas stations in Florida.
I went back to the store and told the manager or owner, a Russian man, that one of his employees must have stolen the card number. He denied that it happened in his store and insisted that it occurred elsewhere, but his body language seemed to say otherwise — he barely looked up from reading a catalog to acknowledge me.
If you shop here, pay cash. But don’t shop here.

Booooo! These guys do not know what they are doing and should not be trusted with your medical needs.
My friend got injured in a car accident and we needed specific type of crutches. I called them and the man who answered the phone claimed that they carried this type, and that they accepted his insurance.
When we arrived, we asked for the crutches. The guy had no idea what they were. He kept bringing us different crutches and rudely insisting that they were the right ones. We finally showed him a picture and he gave us the right type of crutches. He had no idea how to put the crutch together and we didn’t want to deal with him anymore. At home, we found out that he forgot to give us a crucial piece of the crutch that we needed in order to put it together. We ordered it elsewhere. When I looked up the crutches we bought, they were far cheaper online so their prices are high, in addition to their incompetency.
When we were paying, we gave him the insurance card and the guy rudely said that they don’t accept insurance. We said that we called in advance and asked and he claimed he had no knowledge of this call.
We should have just walked out so the joke is on us.
Also, there is a ton of street construction going on right outside (which is NOT this store’s fault at all). So parking and general navigation to the store is god awful. The customer service makes it doubly so.

I think its a front for Russian mafia. Also, they don’t know how to use computers and will not bill insurance correctly. They bill under some other business name. Very weird. Don’t expect them to handle billing and don’t trust them to do so-​even if they are the only in-​network place nearby. If u are blue cross order from edgepark (breast pumps with no hastle)

This place seems to be in the business of ripping off the ill and infirmed. Because of my injury I had a friend purchase, by credit card, a medical device that I needed for recovery while I waited in the car. When my friend got back to the car we realized it was the wrong product. Round medical supply would not allow us to return it even though it had only been just minutes prior that we purchased it, claiming they had no way to issue a return. They could only give us a non-​expiring store credit. now I own something I don’t need and have to spend more money to buy something I do need because of their incorporation. I would not shop again at the store.

Im so confused by all the bad reviews. I had a great experience here today!
They have a large selection of scrubs including brands like Dickies and Dansko-​WOW the most comfortable scrubs EVER!
I was helped right away and both of the sales people were very helpful-​slightly pushy but not rude at all like other reviewers said.
As far as prices they are average. The have sets w/​tops and bottoms around $ 35. All the other tops and bottoms run around 20 – 25 per piece. Yeah you can get them cheaper online but cant guarantee fit. They also have a large selection of shoes.
If you need scrubs check this place out. You can always find the right size and then buy them online!