San Francisco Deluxe Sightseeing

Vincent Jones a driver & employee of this very very very bad tour company broke the law and ended the life of Petier Roelll on Saturday, January 16^th 2016. Vincent Jones was giving a tour talk while he was driving a San Francisco Deluxe Sightseeing Tour bus on Saturday, January 16^th 2016. Vincent Jones an employee of this bad company did not stop the bus after he ran over this 81 year old retired San Francisco school teacher. In San Francisco is against the law for a driver of tour bus to give a touring narrative while he drives. I would never hire this company.

Would have been a good tour if they would have stuck remotely close to the times the drivers said. When we purchased online they said we would get an email confirmation, we are still waiting for that email.

If you are only in the city for limited time, do yourself a favor and go with a different tour company.
Sitting on the bus right now… I would have got out of the bus if I could get my money back. They told be the bus will leave in 3 min, and we are still here 25 min after.
It’s a waste of everyone’s time since we are only in the city for a day.

No Stars!!! My son and I boarded this bus for a tour on Sept. 26^th:
1. I noticed while paying for the tickets that the driver was re-​swiping my card. I asked him what he was doing and he just looked at me. I grabbed the receipt and he had charged my card $ 640.00 ! when it should have been $ 64.00!
2. He didn’t know how correct his error so he drove over to the office and had them void the transaction. Well needless to say the 640.00 was debited from my acct– and NO Refund!
3. I called Monday am to find out why my acct wasn’t refunded and was told it would take up to a week to process.
4. Today After I told them I was contacting Channel 13 and filing a dispute with my credit union they jumped to get my money back. Today is Oct. 6– I have been without this money for 11 days! As of this evening no refund yet– it will still be a lengthy process!
Very shady company and I will NOT use nor recommend this bus tour to anyone! there are many, many more bus tours available. I didn’t get a good feeling when we boarded the bus and now I’m left trying to get my money refunded!

Unless you want to find yourself on a witness list for a vehicular manslaughter case, take your money to a different bus company.
Yesterday my husband and I just narrowly escaped being run over by one of their buses as the driver (bus 323, about 2:50pm, Sunday Sept. 20) turned from Columbus onto Bay St. without stopping at a red light. We were crossing Bay St. as pedestrians with the walk light on when the bus came around the corner right at us, and we had to scramble and run to get out of the way when we realized the driver was not looking at the road at all, nor was he slowing down. At 8 months pregnant, it was no easy feat to quickly get myself moving back in the direction I came from at top speed to avoid being hit. The driver did not even notice that he had almost hit us until he was already all the way through the turn and my husband shouted at him to watch the road. I was left shaking for hours afterward, and my husband with tears in his eyes realizing he has almost lost his wife and baby.
We live in the Fisherman’s Wharf and I work in the neighborhood in tourism so, I walk these streets everyday. I have had ZERO traffic issues with Big Bus tours, Grey Line, etc. However, this company’s buses have run red lights several times that I have witnessed with NO regard to pedestrians or other vehicles on the streets. I’ve seen their busses run red lights then stop on the other side only for the drivers to chew out pedestrians for being in their way as they cross through crosswalks.
If you do tour with them and are sitting anywhere on the inside/​lower level of any of their buses, you may want to consider not taking your eyes of the road so you can inform their inattentive drivers when they are about to kill people. Just what everyone wants to do on their vacation to SF, right?

The ticket people who sell tickets are a little shady, they tell you buses run often but they dont, you’ll be waiting for a long time! So much so we never got off. That being said, our driver/​tour guide was excellent, entertaining and knowledgeable, Dupri sec he can drive and in that crazy traffic and talk at the same time. If I had to do it again I’d choose another line with more busses so I could get off.

No, no, no y mil veces no. Estábamos en los alrededores de Pier 39, un grupo de personas, y a alguien se le ocurrió la idea de hacer un bus tour. Yo ya conozco San Francisco, pero me pareció divertido verlo de manera diferente. Así que en una calle de repente, nos encontramos con este sitio, y decidimos montar. Costó unos 35 $, si no recuerdo mal (bastante carete me parecía antes, imaginaos después de la historia que os voy a contar).
El tipo nos dice que el autobús viene ya. Yo necesitaba ir al baño, pero el que tienen en la oficina no funciona. Pfff. El autobús se planta ahí, para, nos dejan subir y nos tienen un rato esperando bajo un sol abrasador. Por fin aquello se pone en marcha y madre mía, menuda tartana de autobús. Es como si lo hubieran comprado en un desguace.
Pero bueno, estamos de viaje, y la cosa es disfrutar, ¿no? Así que pretendemos disfrutar del paseo y de las explicaciones. ¿Explicaciones? ¿Qué explicaciones? Al tipo no se le entiende ni papa, porque el sistema de sonido es poco menos que TERRIBLE. Pero esto no es lo malo, lo malo es que, precisamente, las pocas cosas que le entendíamos eran irrelevantes, como que si una novia suya tal o cual. Un cuadrazo.
El bus se saltó una parte de la ruta (igual dijeron porqué, si lo hicieron no lo oímos, que es plausible) y cuando llegó a Haight-​Ashbury nos bajamos tan pronto como pudimos, para no volver a montar jamás de los jamases. Si piensas que todas las compañías de autobuses turísticos son cutrecillas, te equivocas: esta les gana por muchísima goleada.
Sufrimos un poco también la maldición Unilocal: nos lo encontramos por casualidad y no miramos la calificación. Si lo hubiéramos hecho, hubiésemos salido despavoridos.

This service is terrible. We have done a few in other cities, found this was a bit cheaper than its competitors, should have paid the extra money. Sound system was broken so we couldn’t hear anything and it was the driver doing the MCing, so there was no guide on board. It said it circulated every half hour, but it was always longer. Recommend trying another company.

We took this one just on the fly and were pleasantly surprised by their guides, bus quality and also the timings. We started at 1pm from Union square. Took halts in couple of places, but buses did come at regular interval. They might be a few minutes here and there, but overall, very nice and comfortable.

This tour was a farce, somewhat frightening, and left me wondering how carefully this company evaluates the drivers who they place in the highly responsible position of driving their busses. Our tour guide could not remember his script. He’d stop mid sentence and tell us he couldn’t recall any details. He could not recall the turns unti he noticed a particular landmark. More than once he apologized for nearly clipping wires. He ran into branches which then hit those of us on the top deck (a branch hit my husband, sending his glasses flying).
We left the tour early for our safety.
We’ve called several times since our tour yesterday. No one answers the phone, and no one returns a call in response to the message we left. This is more than a review of inadequate performance — this is a warning about safety.

We have been on many HOHO tours all over the world and chose this company because they were $ 10 less expensive for a 2 day ticket. That was a mistake. You get what you pay for.
Deluxe simply does not have enough busses to adequately cover their routes. If you do hop-​off, be prepared to wait you will see competitors busses go by you several times each before your bus finally arrives. You end up spending more time waiting than sightseeing.

There are way better options than this one. Several companies have more busses that you can use. I Jane used these type of busses in many cities. Toss has been the worst. There was very little commentating. They use one bus just to sell tickets. Oddly enough, this is the one I see the most while waiting a long time for a bus.
Also, most of the employees are not the friendliest. Again, use one of the other companies here in San Francisco.

Website says they are an accredited Better Business Bureau business — BBB website says the opposite. They are not an accredited BBB business.
Tour guide and Union Square representatives stood outside the open bus talking about the vulgar things they wanted to do to women passing by. They can’t monitor their employees’ thoughts or what they say, but should at least tell them to have enough tact not to yell about it right in front of customers. Tour guide completely made up several of the ‘facts’ he told us, as we looked a few up out of curiosity when we got back.
No one answers the phones. Cannot send comment form through website. I’ll be filing a dispute through my credit card company and filing a complaint with the BBB. Don’t use this company!

I had a group of 10, we all purchased round trip combo tour to Golden Gate & downtown. The drivers and person who we purchased tickets from failed to inform us that we were the last bus. We were stranded downtown and had to walk few miles/​take local transportation to get back to our cars. We obviously enjoyed sightseeing, but having to all walk and find a way back to our cars was absolutely frustrating. We has a 3 year old child with us as well. They really F*&KED up by not telling us what time we should of caught the last bus.
One of the bus drivers was probably high, dude realized hour later that he didn’t even tell us where we were at, BUT we could hear him talk on the phone, having personal calls.
HORRIBLE CUSTOMER SERVICE.

Beware when you buy tickets from the representatives hanging out near Union Square. Make sure you know which company you are buying from. Like others have said, this company runs their buses only about 4 times a day for some routes so it’s not much of a hop-​on hop-​off experience.
see:

We rode one route the whole way one day and then lost our tickets, so that wasn’t a problem, but had we tried to plan a day sightseeing using their buses, it would have been a huge pain. I probably only saw about 3 other buses from this company the 5 days we were in SF, whereas I saw at least a few Big Bus vehicles an hour while we were wandering the city. I would recommend the Big Bus tour company based on what I saw this trip.

«Almost Perfect «
Being die heart Giants fan visiting from NYC, we were lucky to get tickets for the Saturday game at AT&T Park. Before the games we took the Red Line tour getting a great view of the Golden Bridge & Bay and got a wonderful tour from Dave with his unique way of history telling with SF theme music. Robert did a good tour on the Green Line & friendly.
Our only complaint was the Evening Tour being pretty much the same as a Blue Line
at which we had a rude driver name Kirk.
His commentary was boring & he was more concern about trying to sell tickets from tourist walking in the Wharf. He made us late connecting to our Green Line at 12:30 because
He was stopping everywhere trying to sell tickets. Not caring about giving a good tour for the passengers with tickets already.
Overall, we had a good time & the Giants won the World Series !

We had relatives from out of town came in and wanted to take them on a SF tour and not have to drive because of traffic. There are lots of tours and lots of route, but we decide to try this one that takes us to the pier from Union Square and back.
We decided to try this tour company and are happy with it. There sure are alot of negative reviews about tour bus companies in sf, and I am glad I tried this one. We enjoyed the tour mostly because of the funny driver than the bus itself. The bus sure needs some maintenance. The driver was really funny and kept us very inform and seems very knowledgeable of the tour. His jokes really make us enjoy our time on the tour. When we took a 10 minute break on one of the stop, I chat with the driver and told him how funny he was, he introduce to me his name was Strong. Kudos to you Strong, keep being funny and we keep coming back!
I am not sure how the other routes are but this one sure is worth your money if you get this guy. Our tour was not full which I really like, I was able sit comfortably and able to move around when needed.
I recommend you try this one.

Now, that San Francisco is a wonderful city with a lot of things to see everyone knows. I went up a San Fran with a friend of mine visiting me. They wanted to see SF. So we did not have to much time and we decided to make a double decker bus tour. The bus was driving through town talking next to nothing. We could have gone on the public bus and ask the passengers what to see and we would got more info.
We hoped of at the Museum of fine arts, the bus driver said the next bus is here in an hour — To make it short, after one hour we called (the bus did not come) and they said the bus will be there shortly. — After 30 min still no bus, so we decided after 1hr 30 min waiting to take the public bus closer home.
The bus comes with an 48hr ticket. So we decided to take the other route to see the inner city. WOW, a tour guide! Improvement!
He admitted to have to clue about the city, art or house styles he showed us, (according to he words he learned it 6 weeks ago)
Besides that he was mentioning TIPS and KEEP THE CHANGE at every stop he completely sucked! Making negative comments about tourist how like to do the tour and get confused because the MAP is a total disaster. You never know when the next bus comes or which directions is goes or stops exactly.
F… this. NEVER AGAIN.
ALSO, get this one, the bus goes though zones where it says specifically «No tour bus zone» the guide even pointed it out at one time, but the fine they get is NOTHING to the money they make at the end!

This is supposed to be a hop on — hop off company, deluxe…
They have one bus leaving each hour, and a 2 HR brake in the middle of the day. That does not work well as a hop on– off.
The microphone our guide used didnt work well, so we only got half of the info.
The bus was crowded and 10 passengers didnt get stats.
This trip was a waste of time. Stay away. Use Big Bus.

WORST SF TOUR.
The company charged me twice for my reservation. I called to talk to the manager about this mishap, and their two phone numbers went straight to an answering machine. When I finally got a hold of someone, the person on the line didn’t know where his manager was and told me his manager will call me «sometime tomorrow.»
I’m going to make sure I get my money back. But honestly, the tour was horrible as well. They didn’t stop by the Palace of Fine Arts, and the Golden Gate Bridge stop was less than 10 minutes.
Horrible, horrible, horrible service and management. Do NOT let them steal your money!

This place/​company was horrible, didn’t stop at the cool places, the timelines of seeing other places never line up.
Today the tour bus broke down on on the other side of the Golden Gate bridge. Ended up missing the San Francisco Fine Arts Museum.
They wouldn’t refund the money, AMEX said they will take care of it.
Ended up taking a taxi to see the Fine Art museum and only cost $ 30 from the hotel, there and back.