San Francisco Honda Marina Service Center

I received excellent customer service from Darius at Marina Honda. I shopped around and compared prices with different shops and found this place to be reasonable despite being in the Marina. I came here because I purchased a Unilocal deal, and I would return.

I’ve been taking my car here for about 3 – 4 years now and each experience has been great. Specific shout out to Ace whose customer service is stellar. He is great about educating clients as to why a service needs to be done, helps prioritize services based on safety if you can’t afford them all in one visit, and works with you to get a good deal through their website coupons etc. I always leave feeling like they worked hard to make me happy and my car safe!

Great service and very helpful with questions and concerns.

SF. Honda is the Best! We bought our Honda Civic on New Years Eve 2013. We got a great deal. Earlier this week I called to find a lead on some «Luxcare» interior surface cleaner that they gave us when we purchased the car. It works great but is impossible to find. Jack Woo the Retail Parts Manager called back to say he had looked high and low and located a Kit for me.
When we arrived we were greeted by the finance manager who had finalized our sale. He still remembered us. He was warm and friendly, and asked if we were still pleased with our car. We are! We’ve had some body work done over time and always use their recommended repair shop. Also very pleased with the results.
The staff in the Auto Parts department gave me my Kit and told me that Jack said «No charge!»
It’s rare to find this kind of special service. In my opinion SF Honda is the best in the Bay Area!

We’ve decided to come to this location from now on instead of the Victory Honda.
Darius is a great service advisor. Thank you for taking care of our car needs. Doesn’t push any repairs unless you urgently have to.
We will definitely come back.

Unfortunately I have to rate a star to continue. if I could I would rate them a –0. Brought my car in for an oil leak. Apparently I needed an oil gasket job that ran me over a 1,200 or so because labor is double. Unfortunately they couldn’t get that right cause I was still leaking oil few months later and smoking like a sive. Brought it back so they can do it right. And never provided paper work for the bad job they did first time. In between that fiasco it burnt out my alternator which I didn’t know from leaking oil. NOW im having an alternator replaced 16 months later !!! What crooks. Shameful how much money they steal for faulty work. Shame shame taking advantage. Karma my friends karma.

Tore open my radiator house on a quick overnight visit to San Francisco in my 1997 civic and was in a pickle to get to work the next morning. Darius for me in last minute, was a stand-​up, straight forward and honest guy, gave me a reasonable price and had it fixed within a few hours and I was back on the road!
No gimmicks, no extra charges; he even recommended that I get my other hoses swapped out soon and checked those at no cost. Thanks again Darius!

I simply do not trust this place. We brought our car in for a wheel wobble and they shrugged an said for us 170 to run a diagnostic machine against it. Which, by the way, is crazy overpriced and many places do that step for free. We drove right out of there.
Now compare this to another place I tried, where they noticed a tire was on backwards and a wheel was bent. And they fixed all that and rebalanced for less than Hondas diagnostic fee.

I am one of the unfortunate ones who were «legally» robbed by this dealership.
I have Honda Civic 2009 and visited this dealership for engine diagnosis as my «engine check» light got ON and car went into safe drive mode.
As per the diagnosis, the Automatic Transmission Oil Pressure switch was to be replaced and of course they told me 6 other things to be taken care of .
I decided to get my brakes done along with replacing the Oil Pressure Switches and guess what — its whooping $ 900 of which the diagnosis alone is $ 180 .
What is disappointing that i learnt from other Honda Service Centres that if customer is opting for the recommended service, the service centre should waive off the diagnosis charges and should charge only if customer doesn’t avail any of the suggested repair work .
I feel cheated and disappointed specially when other honda service centres provides you the credit .
I would never visit there and suggest people to do the homework before visiting this service centre.

I have had two previous positive experiences with the Marina Service Center when I was desperate (dead battery one time and a flat tire the second time), but my latest trip there for an oil change was not great. The guy who helped me kept pushing additional (and very expensive) services that I didn’t need. Even after I made it abundantly clear that I didn’t want the additional services, he kept pushing.
He also told me that if I went to the Van Ness service station, they would replace my battery under the warranty, which didn’t end up being true and I just ended up wasting more of my afternoon dealing with my car than I needed to. Perhaps not his fault, but when I called to tell him about it, he said he would look into it and call me back. Shockingly, he never did.

I got my differential service + filter change + tire rotation check done in 1.5 hours. (Didn’t need tires rotated, but threw in the inspection as services included.) It is a lot smaller than the Van Ness location, but that can work to your advantage if you catch the Marina location at a good time. No car wash or customer lounge (you’re steps away from actual cafes and cupcake shops), but that’s OK.
4 guys were able to work on my car at once so that I didn’t have to spend more than 3 hours waiting for my car. That what I had anticipated after calling SF Honda on Van Ness and Honda of Marin. I chose the Marina location because I figured that I could spend an afternoon at Ft Mason. However, I ended up just having lunch at KFC that is a kitty corner away with the service people who work for rich Marina folks & later catching the bus to run errands in North Beach.
Anyway, Ace was very prompt about calling me when the car was ready. I was actually 30 min late because I didn’t expect the jobs to be done in 1.5 hours, but he is a man of his word. I felt special when he said that he usually doens’t see too many cars in SF with 75K miles (usually people have 20K miles on their cars in the city… which I believe… cuz I bought my used CRV on craigslist with 20K miles in Union Square, boom… but I didn’t think he’d appreciate that story because he works for the dealership).

Recently bought a used 2003 Honda CRV from another brand dealer.
A few days after purchase both front door locks failed.
Investigation revealed that Honda CRV door locks are notoriously prone to failure.
This was confirmed by a manager at one of SF’s largest and most responsible car body repair shops.
I called SF Honda to find out if Honda offers a reasonable fix for this problem.
The response I got from the service manager was laughable.
He denied that a problem existed with CRV locks and said this was normal wear and tear !
In 45 years of owning various cars of various vintages, I NEVER had a door lock failure.
He told me the cost of repair would be over $ 700 !!
Took it to ’ Lock World ’ Inner Richmond and they replaced the locks for less than $ 400.
In my view, SF Honda just flat out lied about this problem… I think Honda should offer to cover some of the expense for failed door locks on their CRV’s.

Stay away.
I took my ’05 Accord here for a routine oil change when I was told I needed timing belt replacement and tune up for $ 2500. I declined tuneup but he talked me into timing belt replacement. I later learned this is done at 100K miles not 60K which was my millage at the time. He quoted $ 1400, with discount! When I called other places they said they would do the same service for $ 350. I called him back and asked not to do the replacement, quoting the other numbers. He said he had started and that he would price match blah blah. long story short I ended up paying $ 1000, he didn’t even wash the car. I later learned replacement was totally unnecessary, total rip off.
stay away

I might give them 5 stars if I had more of a basis for rating them.
Earlier this year, I purchased a used, 8-​year old Honda Element from the San Francisco Honda dealership. When it came time to have my first oil change, I considered my usual patronage of the Van Ness Ave. Jiffy Lube location, but I wanted to have a local Honda mechanic put an eye on the suspension and the undercarriage, etc., so I took it to the Marina Service Center, right here in the neighborhood.
Darius met me at the door and checked me into the shop. He quoted me a price for the oil change and said they’d see if they could get the service records for the car from the dealership database and keep me updated on any needed service or maintenance work. When I returned, he let me know that the previous owner had kept the car very well maintained, and that I wouldn’t need any additional maintenance or repairs until my next scheduled service.
My oil change went as flawlessly as an oil change should at a dealer service center, and the minor premium for dealership service was well worth the slight extra cost for getting dealer-​generated maintenance data from the vehicle’s previous owner.
Looking forward to bringing the car to the SF HONDA MSC for its next scheduled service and giving them that fifth star.

These guys are nice enough, but complete *scam artists*, as documented below.
If you need anything done (especially brakes and rotors like I needed, I highly suggest B&W Service Center in the Mission).
Anyway, I brought my car (Acura 2004 TL w/​exactly 60k miles) in a few days ago as the brakes were making that lovely metallic sound. Was told in front I needed new pads and rotors grinded; in back, I needed new pads and rotors. Basically, as expected (and exactly what I had done at 30k miles) — so far, so good.
So why are they scam artists you ask? Here’s what they quoted/​told me:
1. Pads would be $ 300−350/ea set. New back rotors another $ 600(!) and with servicing front, total of almost $ 1200. Last time I had exact same work done elsewhere it was just $ 600.
2. Called B&W, where I had done 30k miles ago and they quoted $ 550. Yes, you read that correctly — less than half of what these guys tried to extort from me – and $ 50 less than when I had done in 2006. Gave me option of using generic parts to save a little money, and said there was no difference.
3. Went to pick up my car without having them do work and they asked why I was going elsewhere. Said it was hard to justify paying 2x for same work just because it was closer to my apartment.
Here’s where it gets interesting, let’s count the lies:
Them: «oh well uhh we’re using dealer parts, that’s why it’s more expensive»
Me: «umm, yeah so are they. or they will for $ 50 more, i.e., $ 600 as total was last time at 28k miles total on car. dealer parts are $ 50 diff, not more than $ 500.»
Them: «you had this work done just 30k miles ago? see they should have used better parts, etc.!»
Me: «yes, actually 32.5k miles ago. i had the first/​identical job done at 28k miles, AFTER I DROVE IT OFF THE LOT BRAND NEW W/​0 miles on it. are you telling me your ‘acura dealer parts’ are somehow superior to the ones acura installed in the factory?»
Them: «umm, yeah but still»
Me: «oh really? the girl i’m standing here with texted her friend, who owns an auto repair show in florida, this morning and asked ‘how often should one need new pads and/​or rotors in a 2004 Acura TL?’. his response was ‘about 30k’ — SPOT ON.»
Them: «[defeated:] yeah ok we’ll put the car back together for you and it’ll be ready in just a few minutes».
Me: [wandering in after about 15 minutes to find nobody touching my car yet] «what exactly are you guys doing? holding my car hostage up on the lift isn’t going to win you any business.»
Sheesh, they finally put it back together and I drove directly to B&W Service Center in the Mission. Sure, it’s a hike from the Marina but I could have chartered a helicopter there/​back and lower total cost.

Owning an acura and having to service it either in Marin or Daly city can really be a pain in the axel!
Thanks to a quick perusal of Unilocal I found that other Unilocalers had used the service of SF Marina Honda to service their acuras as well. I mean really a Acura aint nutin but a glorified Accord (gasp!!).
On point… Marina Honda does a really great job. They are easy to get to, quick to service, pleasant and very professional.
Major bonus you can fritter the time away either on chestnut street or take a hike in the Marina Green or Chrissy Field.
Great find Unilocal… thanks!!!

This place was awesome. They took me right away. They fixed my brakes, patched one of my tires, installed new wiper blades, new transmission fluid, and new brake fluid. I trusted them and just got everything done that needed it. I hung out in the marina and stopped by Squat and Gobble and a bar in the mean time. One drawback is they didn’t call to check in but when I called I believe they told me to come by in 10 minutes. The guy there was super helpful and we checked which Unilocal deal would give me the maximum discount. I’m glad I took my car to an official Honda dealer to get it fixed. It’s conveniently located in the Marina and there’s plenty to do around their while you are waiting. Thanks guys.

My daughter and I were traveling through on our way to the Midwest and our brakes started making this terrible noise. Not being from the area we asked at a gas station for the nearest garage and were directed here. Thank goodness for that!
They were great! We showed up around 1:30. Even though they were busy they took the time to look at our car and then fix the issues with no appointment, just us showing up! Great, great place and so friendly!

I really enjoyed my experience here. I first came here in spring of 2013 for some issues related to my 09′ Honda Civic. I went to two other shops before coming here in order to try and save some money and was very apprehensive by what I was told. Honda Marina was able to correctly diagnose my car issues and for much less than the other garages. They provide full service and even ordered me a rental vehicle in a timely manner.
Recently I came in and I was able to get tires within and hour, they did a full point inspection which I absolutely trust them with. They suggested some services they I did not think necessary such as an alignment but I trust them so I went ahead and did it.
Loss of one star because each time my estimate was less than the end result which kind of sucks, you always wish it would be a little less than anticipated. ;)

Love these guys at SF Honda Marina Service Center! They took good care of my 1990 Nissan (may she rest in heavenly auto parts peace) and now my ’09 Honda Civic.
The manager did a HUGE favor for me today that saved me lots of time and a little bit of money. thanks so much for being a good neighbor (and I hope you liked the cookies!)