San Francisco Tree & Landscape

Couldn’t agree more with the prior reviewer. Avoid. Wish I would have checked here first.
I called to set an appointment and was referred to an associate of Joe’s who does his estimates/​bids. I’m only speculating, but maybe Joe doesn’t make such a great impression on prospective clients. The bid seemed reasonable, but I tell the estimator that I’ll be leaving town the next week for awhile and ask if they can they coordinate with my tenant. Not a problem.
This part goes off without a hitch, and apparently they did a fine job of pruning the tree. That was on a Thursday. The next day I get a frantic voicemail asking for payment because their computer blew up and they need to replace it. No big deal, except I’m in a foreign country and can’t do anything about it for the moment. The next day, another similar voicemail. Apparently, my tenant received three calls by that weekend, as well.
As calls from Mexico are expensive and I have limited cell service, I attempt to email the addresses listed on their website. The one to Joe bounces and the webmaster never responds to the other. I receive more harried voicemails, this time with an address. One call gets through when my cell phone service works and I assure the «assistant» Ingrid that I will find a way to get them payment as soon as I can. So I go to the web, and attempt to send them a check via online BillPay. Five days total have elapsed at this point.
The check ends up being delayed by the bank and doesn’t go out until the following week. By that time, my tenant and I get additional harried calls from both Joe and his «assistant» Ingrid, and they eventually even angrily threaten that if payment is not received immediately, Joe will show up at our home, knock on every door, and harass everyone until they are paid. A mere two weeks have passed, I’m still in Mexico, I have done everything in my power to accommodate them, the check is in the mail, and they will not stop.
I receive an email from my tenant who is still receiving similar phone calls and is helplessly caught in the middle so I check my messages again to find two more awaiting me: another voicemail from Ingrid with the most vitriol yet and then, at last, a final sheepish one apologizing for the others because the check finally made it. Total time elapsed from time of service rendered 16 days. Stay away from these folks.

I must agree with Tom L.‘s review. I too had a very negative experience with Joe (yes, he is the owner of SF Tree & Landscape) except it was a bit more involved than a phone call. Without getting into the details just take my advice, find someone else to do your yard work and forgo the inevitable rudeness that you do not need.

Wow! What a disappointment! I’d rate this company with _​negative_​stars if I could.
I called this business and talked to Joe (who appears to be the owner) on Friday, ¹¹⁄₁₇. I told him I was anxious to get an unruly vine pruned off a neighbor’s roof. He (not I) suggested coming to my place on Sunday «after 1:30» since he’d be done with church and his family by then.
When I called on Sunday at 1:40, Joe (or at least the same voice I talked to on Friday) first said that I must have the wrong business because he had no appointment on his books, but that he’d come if I wanted him to. When I voiced surprise (nicely), he immediately became peevish and revoked his offer: «I can’t come out today.»
Sheesh — if this is the way he treats _​prospective_​clients, I wonder how he treats people he’s already got on the hook. Even if he’d said something like, I’m sorry, I shouldn’t have made an appointment on the day I spend with my family, can I come out on Monday — I would have been annoyed, but I wouldn’t have been moved to write this review.
Too bad: I like to patronize smaller «mom & pop» businesses, but I’d steer clear of this guy.