Select Physical Therapy

Changed insurance sadly would not allow me to go to Golden Gate Physical therapy (which is the best!) because they were out of network.
Had knee surgery and was given a referral here.
Experience:
Called was told it would be two months before I could have and appointment… Explained the Dr wanted me to start ASAP. Was put on a cancelation list. Did receive a call two days latter and given an appointment. Yes!
Met the PT person felt really good about them and my program. Yes!
Was able to make a follow up appointment but this is where the wheels fell off the bus.
My insurance allowed 30 visits per incident. Yes!
***I was told in no uncertain terms the most I could come here or even get appointments for was 5 times «because we lose money after the fifth time so all we allow is five visits!» That from the office manager Kat*** WTF!
I confirmed her statement with my insurance company and the Dr. They both stated this was not true and not a professional practice. The Dr also stated «I can’t believe anyone would say this to a patient. I need to revisit my referrals to them. WTF!
When you make an appointment you’re told they double book. Which translates depending on which booked one you are you may only see the therapist for a total of 5 minutes during your hour. WTF!
Luckily when I had my follow up at the Dr they referred me to another PT for my rehab! YES!
I think the therapist are good but when they focus more on the business side and money it makes one think why am I here…
I hate writing a negative reviews but sometimes you need to be forewarned.

I’ve been seeing Amanda Cubbage and she is absolutely fantastic! She is patient, kind, gentle, thorough, organized, and accommodating. She’s been treating me for pain in both my knees and my neck since September 2015. I’ve been to physical therapy elsewhere in San Francisco with less than optimal experiences and progress. When I see Amanda, she spends an entire hour with me and provides me with a written form of the exercises I need to continue doing at home. I’m pleased to say I’m finally making quite noticeable progress and can’t thank Amanda and the staff at this Select PT location enough!

As a rule, I generally avoid writing Unilocal reviews, but I had to say how great my experience was at SPT on California St. Kat the office manager is helpful and organized… she knows her stuff. My real raves, though are for Alex Renda. I’ve never been an athlete and don’t have much experience with sports injuries, so this was my first ever PT visit — for sciatica in my leg brought on by some bad form at the gym.
Seeing Alex — especially my initial consultation — was like the best Doctor’s visit I’ve ever had in my life… and he’s not even a Doctor! He asked all the right questions and explained everything clearly and thoroughly. He did some expert manipulation of my injured leg and back, and gave me practical advice on exercises to do to help alleviate the pain and strengthen muscles to help treat the condition. He even offered his e-​mail address for any follow-​up questions I might have, for use well after my sessions with him ended.
I’ve never had such attentive, expert care from a medical professional. Most times I’ve been to my actual Doctor’s office, I feel mostly like I’m a bump in their road. Seeing Alex has made me re-​evaluate what I want from my health care.

I’ve been going religiously to Select PT for almost 2 months now. I’m trying to prevent surgery and at my doctor’s office advice, I’m going weekly. I’ve had a 20% improvement in about 5 weeks time and again, trying to prevent more pain to a very painful tear.
I’ve seen every practitioner in the there and they are all good. I think I’d prefer my appointments to be one-​on-​one, but everyone there seems to take dual appointments (attend to two patients at once due to the open floor plan) and for the most part it really has worked out well.
I’ve also been able to talk to other patients about their experiences and this is helping me decide whether I will need surgery or not. Also, not to forget her, Kat at the front is really helpful, organized and helps keep me on my appointment schedule and has at her fingertips my progress.

I have been under the care of Amanda Cubbage at this San Francisco office for two months. She is amazing and I can not thank her enough for all that she has done for me. Thursday September 24, I was treated by Amber Lynn Martinez and experienced some the worst bedside manner ever in my life. Upon meeting her she asked if I was still having pain, which I replied I was intermittently, and she responded with «well then why haven’t you been here in three weeks? If you’re really in pain then you should be coming more regularly.» This was not said kindly and her tone was accusatory. My schedule is complicated and I am only able to attend sessions after 6 pm, which this office only has Tuesday and Thursday evenings. At my last appointment there simply was not any appointments available for three weeks. For Ms. Martinez to start our visit with an accusation is completely unprofessional and uncalled for. Did she assume I prefer to be in pain and that’s why I did not come in sooner? This initial interaction essentially shut down any hope for a positive PT session and I took away nothing from the visit. Due to the lack of professionalism I experienced I will be cancelling all of my future appointments and will be seeking care elsewhere. Ms. Martinez, I would rather be in pain than let Select PT have another dollar of my money.

This is such a great place to go for Physical Therapy! Positive vibes all around and very knowledgeable staff make for an experience that I enjoy. If you haven’t ever gone to physical therapy, let me just say that if you are not in the right frame of mind, the tasks you are asked to perform can be mundane. With Select, it has not been the case. They work with you to push you at the right level and to your comfort. I really feel that when you are around people that care about your progress being in the right frame of mind becomes really easy.

This place is awesome. I tried a couple after having full reconstruction surgery on left foot and wasn’t pleased. I researched places and found this place. I set up to do the PT for my right foot post operation here and couldn’t be happier! You get the PT person for your whole hour. You’re not pushed off to an aid. The PT people here are all rock stars. I truly love the staff and the PT services here!!!

Ok, I am not a fan of PT, so I am a tough customer. They won me over. It is not one of these big production-​line places. They give a lot of time and attention with each person. Michelle is knowledgeable and she cares. To top it off, they take most insurance. I have Obama care and I have very few options, so finding them was a blessing.

This review is specifically for Michelle. My beloved physical therapist at CPMC was booked, so she recommended Michelle, As soon as I talked to her on the phone, I could tell she was knowledgeable, professional, friendly, etc. I also told her about an appointment I had had with a different therapist that I thought was very strange and ineffective. She was able to fit me in the next day, and the two appointments could not have been more different! At the first one, I felt like I had no idea what was going on, that my time had been wasted, and I had a lot of doubts that his treatment would help me get better. Michelle was incredibly attentive and INCREDIBLY knowledgeable (I learned SO MUCH) just from seeing her for an hour! I left feeling better than I had felt when I arrived, and also feeling like I was in completely capable hands. Her manner was warm, kind, friendly, and flexible. She seems extremely up to date on research and the latest techniques in physical therapy. I echo everything the previous poster said. The woman up front, Janelle, was also incredibly friendly and professional. I would give this practice 100 stars if I could!

I really can’t say enough about the quality of care at Select Physical Therapy. I have had an ongoing injury for the past year and the staff here have helped me so much both pre and post surgery.
From the first appointment I had they correctly diagnosed my injury and treated it accordingly. Michelle and Julie are friendly and extremely knowledgeable in their field. At each appointment they teach me something new about my injury or the recovery process. I really appreciate the ongoing education they participate in and I feel like I am getting the best treatment available. Every appointment is individualized to my needs and I feel like I improve each time with their guidance.
Having a work related injury has been very difficult but Select Physical Therapy and Michelle and Julie have made the process much easier with their professionalism and kindness. They really are the best and I would recommend them to anyone invested in their health and recovery.